Federal Bank is a prominent bank in India that caters to numerous banking needs of individuals across the country. The bank has several branches in different states of the nation. You can approach the bank to open a savings bank account, apply for a loan, etc. The bank also has an excellent online banking portal.
Federal Bank has a reliable and prompt customer care centre for personal loans and all the other products as well. The customer care facility of the bank is known as ‘Contact Centre’. It is the primary platform to get in touch with the bank for any queries related to any product or service offered by the bank. Read on to know more about the various channels through which you can contact the lender if you require any assistance.
A few facilities that are offered by Federal Bank’s Contact Centre are as follows:
To get help from the customer service representatives of the bank, you can contact the lender through the helpline numbers and email IDs listed below:
|Pan India toll-free number||1800 – 425 – 1199 OR 1800 – 420 – 1199|
|Helpline number for customers residing abroad||+91 – 484 – 2630994 OR +91 – 484 – 2630995|
|Email address for general firstname.lastname@example.org|
|Email address for FedNet internet banking email@example.com|
You can reach out to the executives of Federal Bank any time of the day who are available 24 hours and 7 days a week. You will need to bear in mind that the bank representatives will assist you only when you provide your identification details to them accurately. Let us take a look at the identification details required for customer care support:
When you make a general enquiry, you will need to give your account number and your full name. Apart from these details, you will be required to provide any of the two:
When you make a query associated with FedNet Internet Banking, you will need to first give your FedNet User ID. Then, you will have to provide your full name and your email address that is registered in the records of the bank. You will also have to give your:
The bank has an advanced and trustworthy telebanking facility that functions through IVR (Interactive Voice Response). To make use of the telebanking feature, you will need to register through IVR. You will then get a Telebanking Personal Identification Number (TPIN) that will have 4 digits. You can utilise this feature through mobile phones or landline phones.
With the help of Federal Bank Telebanking Facility, you can:
Live Chat Feature
Customers can also get their queries clarified via the live chat feature on Federal Bank’s official website. For this, you will need to navigate to the lender’s official website (www.federalbank.co.in). On the bottom of the webpage, you will see a small window called ‘Ask Anita’. You can type out your query here and click on ‘Submit’
Grievance Redressal Procedure
If you are dissatisfied with the services offered by Federal Bank, you can send an email to the lender’s Grievance Redressal Team. The email IDs through which you can contact the lender’s Grievance Redressal Team are as follows:
Also, given that it is the primary level of escalation, you can choose to contact the lender’s Contact Centre via the helpline numbers. Customers can also fill up and submit the customer grievance form, which is available on Federal Bank’s official website and in all Federal Bank branches.
If you are unhappy with the resolution provided, you can contact Federal Bank’s Zonal Nodal Officer. The name, designation, contact number, email ID, fax number, and addresses of all Zonal Nodal Officers are available on the lender’s official website.
If you are still dissatisfied with the way that your complaint has been handled, you can contact the Chief Operating Officer of Federal Bank Limited. The contact details of the Chief Operating Officer are as follows:
|Address||Chief Operating Officer, CEO’s Secretariat, Federal Bank Limited, Federal Towers, Bank Junction, Aluva, Kerala – 683 101|
|Fax||91 484 2626366|
In the unlikely event that you don’t receive a satisfactory resolution, you can send a letter to the Managing Director and Chief Executive Officer of Federal Bank at the address mentioned below:
The Managing Director and CEO,
The Federal Bank Ltd., Corporate Office,
Federal Towers, Aluva, Kerala – 683 101
If you are unhappy with the resolution provided to you after going through all the above-mentioned levels of escalation, you can approach the Banking Ombudsman. Keep in mind that customers can only approach the Banking Ombudsman if the bank itself has not provided a satisfactory resolution within one month. With the aid of Federal Bank’s Contact Centre, you can get your doubts clarified at any time of the day. Customers can also visit the lender’s nearest branch if they wish to directly speak to a representative about the queries that they have.
It is necessary to do your due research before applying for a personal loan. Thus, if you have any queries with regard to Federal Bank’s personal loan, don’t hesitate to call the lender through the above-mentioned customer service channels.
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