SBI Personal Loan Customer Care - Overview

In the public banking sector, State Bank of India has been one of the bank’s which has been at the forefront for decades. With the bevy of banking products and services which they offer, the multinational banking and financial services company has been one of the most trusted and preferred banking organization in India by millions of customers. Serving a country-wide customer base of millions of customers, effective customer service forms an important part of the bank’s day to day operations. SBI has established several channels of communication via which customers can not only voice their grievances but also get in touch with the bank’s representatives for any kind of support or information regarding personal loans. Customers can contact the bank via toll-free numbers, via email, SMS or even via post.

SBI Personal Loan Customer Care Number

Committed to providing the best of financial services to their customers, the bank has set up special toll-free customer care numbers on which customers can contact the banking customer service representatives around the clock for any information they require regarding personal loans offered by the bank. The numbers are:

• 1800 11 2211 & 1800 425 3800 (toll free; accessible from all mobile phones and landlines)
• 080 - 26599990 (Non-toll-free; accessible from mobile phones and landlines).

SBI International Customer Care Numbers

SBI understands the importance of the needs of all their customers, including those who do not reside in India. If NRI customers require any information, support or assistance on State Bank of India’s banking products such as personal loans, they can simply call up the customer care number depending on the country they are calling from. When calling the customer care, customers are requested to provide their full name, their account number (if they hold an existing account with SBI), the branch with which they hold an account and also their contact details. The customer care numbers for different countries are as follows:

SBI Customer Care Service via SMS

SBI has also set up an SMS service to allow customers to get in touch with the bank in case they have any grievance relating any banking product or service. To register their grievance, customers must send an SMS with the message ‘UNHAPPY’ to 8008 20 20 20.

Write In To SBI Customer Service

Customers can also contact the bank by writing in to the principal Nodal Officer at the customer service department or to the corporate or registered office of the bank. The address of the customer service department is:

Principal Nodal Officer - Customer Service Department

Customer Service Department,

State Bank of India, State Bank Bhavan, 16th Floor,

Madam Cama Road, Mumbai 400 021

Tel: 022-22029456

Fax: 022 22742431

Corporate Center

The Chairman, State Bank of India,

State Bank Bhavan, Madam Cama Road,

Mumbai - 400 021

Fax: 022 22742430

Deputy General Manager – Customer Service Department

Customer Service Department,

State Bank of India, State Bank Bhavan, 16th Floor

Madam Cama Road, Mumbai - 400 021,

Fax: 022 22742431

Email: [email protected]

SBI Nodal Officers

In case the customer’s query is not satisfactorily resolved by the customer service department, the customer may escalate the grievance to the SBI’s regional nodal officers located across India. Following are the contact details and addresses of the regional nodal officers located in India.

NRI Nodal Officers