SBI has dedicated toll-free numbers at which you can reach the customer service department to get answers to your SBI personal loan queries. The numbers are 1800 11 2211 and 1800 425 3800. Alternatively, you can dial the toll number, 080 26599990, to get in touch with the customer care team.
You can get instant personal loans with SBI Pre-Approved Personal Loans. Use the YONO app to avail this loan at the comfort of your home. The service is available 24*7. However, note that only the bank can determine who all are eligible for this loan. To check your eligibility, you can SMS “PAPL<space><last 4 digits of Account No.>” to 567676. The interest rate starts from 12.63% p.a.
SBI has established several channels of communication via which customers can not only voice their grievances but also get in touch with the bank’s representatives for any kind of support or information regarding personal loan. Customers can contact the bank via toll-free numbers, via email, SMS or even via post.
If you have any concerns you would like addressed by SBI, you can contact them by calling the following toll-free numbers:
You can call this numbers for any loan-related information as well.
| City | Contact Number | Address | Email IDs |
|---|---|---|---|
| Ahmedabad | 079-25506577 079-25500673 079-25506705 | Local Head Office, Bhadra, Ahmedabad 380001 | agmcustomer.lhoahm@sbi.co.in |
| Bengaluru | 080-25943026 080-25943038 | Local Head Office, 65, St Mark's Road, Bangalore 560001 | agmcustomer.lhoban@sbi.co.in |
| Bhopal | 0755-4288010 0755-2575987 0755-2575983 | Local Head Office, Hosangabad Road, Bhopal 462011 | agmcustomer.lhobho@sbi.co.in |
| Bhubaneswar | 0674-2391772 0674-2391860 | Local Head Office, III/I, Pt. J L Nehru Marg, 751001 | agmcustomer.lhobhu@sbi.co.in |
| Chandigarh | 0172-2703315 0172-2704957 | Local Head Office, Sector 17 A, Chandigarh 160017 | agmcustomer.lhocha@sbi.co.in |
| Chennai | 044-28214116 044-28217581 | Local Head Office, Circle Top House, 16, College lane, Chennai 600006 | agmcustomer.lhoche@sbi.co.in |
| Delhi | 011-23407121 011-23407122 011-23407231 011-23407657 011-23407227 011-23407358 011-23407447 | State Bank of India Local Head Office, 11, Sansad Marg, New Delhi 110 001 | agmcustomer.lhodel@sbi.co.in |
| Guwahati | 0361-2237556 0361-2237531 | State Bank of India Local Head Office, G.S. Road, P.O. Assam | agmcustomer.lhoguw@sbi.co.in |
| Hyderabad | 040-23466512 040-23466522 040-23466542 | State Bank of India Local Head Office, Bank Street, Koti, Hyderabad - 500 095 | agmcustomer.lhohyd@sbi.co.in |
| Kolkata | 033-22436524 033-22435743 033-22624480 | Local Head Office, Samridhi Bhavan, 1, Strand Road, Kolkata 700001 | agmcustomer.lhokol@sbi.co.in |
| Lucknow | 0522-2201492 0522-2201496 0522-2233930 | State Bank of India Local Head Office, Moti Mahal Marg, Lucknow 226 001 | agmcustomer.lholuc@sbi.co.in |
| Mumbai | 022-26445506 022-67514507 022-67514403 022-67514502 | State Bank of India Local Head office, "Synergy", Plot No. C-6, 'G" Block, Bandra Kurla complex, Bandra East Mumbai | agmcustomer.lhomum@sbi.co.in |
| Patna | 0612-2209082 0612-2209010 0612-2219179 | State Bank of India Local Head Office, Judges Court Road, Patna 800 001 | agmcustomer.lhopat@sbi.co.in |
| Thiruvananthapuram | 0471-2192604 0471-2192605 0471-2192606 | State Bank of India Local head Office, S.S. Kovli Road, Thampanoor | agmcustomer.lhotri@sbi.co.in |
If you are unhappy with the service you have received, SMS ‘UNHAPPY’ and send it to 8008 20 20 20 to take the matter further.
If you have registered for the bank’s missed call banking service, SBI Quick, you can get any banking related information by giving a missed call.
If you do not want to remember numbers that you need to call, you can download the SBI Quick app.
To register for this service, here are the steps you need to follow:
If the registration is unsuccessful, check the SMS format and the phone number you have sent the SMS to. If everything is correct and you are still unable to register, you can register for the service by visiting the branch.
If you wish to de-register, SMS ‘DREG’ to 09223488888.
If you do not have the time to send an SMS or make a call to the bank, worry not. You can always register a complaint online. All you need to do is provide the required details such as the type of customer, account number, name of complainant, branch code, mobile number, email ID, the complaint category, products and services, and the nature of the complaint. Once you fill in those details, hit submit. You will receive a complaint number once it has been successfully submitted.
Another way to have your concerns addressed is to send it in writing.
You can write to the customer service department of SBI at the following address:
Customer Service Department
State Bank of India
State Bank Bhavan, 16th floor
Madam Cama Road
Mumbai 400 021
Fax: 022-22742431
Tel: 022-22029456
You can also address a letter to the principal nodal officer:
General Manager
Customer service
State Bank of India
State Bank Bhavan, 6th floor
Madam Cama Road
Mumbai 400 021
Fax: 022 22742431
Alternatively, a written complaint can be sent to the chairman and the Deputy General Manager at the following address:
The Chairman
State Bank of India
State Bank Bhavan
Madam Cama Road
Mumbai 400 021
Fax: 022 22742430
The address for the deputy general manager of the customer service department is:
The Dy General Manager
Customer Service Department
State Bank of India
State Bank Bhavan, 16th floor
Madam Cama Road
Mumbai 400 021
Fax: 02222742431
You can send a mail to the Deputy General Manager at customercare@sbi.co.in
SBI Personal Loan offline complaint form
If you decide to visit the branch and register your complaint, you will have to fill out a form. The form is available for download on the bank’s website. You can download the form, get a print out, fill in the details and submit it to a bank official.
Step 1: Contact the respective branch manager, send an email, call the toll-free numbers, or send an SMS to the bank to file your complaint.
Step 2: If your concern hasn’t been addressed within 10 days from the date of the complaint was registered or you are not satisfied with the solution presented, you can contact the network nodal officer. Their numbers, addresses, and email IDs have been provided city-wise in a table above.
Alternatively, you can write to the Deputy General Manager of Customer Service department or the chairman of State Bank of India or contact the Grievance Redresal Cell at local Head Offices on the address and contact number in the table below.
| Circle | Address | Contact Numbers |
|---|---|---|
| Ahmedabad | State Bank of India, Local Head Office, Lal Darwaja, Ahmedabad 380 001 | 079 – 25506050/25507495 |
| Amaravati | State Bank of India, Local Head Office (Andhra), Amaravati Circle, Hybank Towers, Gun Foundary, Hyderabad 500 001 | 040 - 23387268 |
| Bangalore | State Bank of India, Local Head Office, 65, St. Mark's Road, Bangalore 560 001 | 080 - 25943126 |
| Bhopal | State Bank of India, Local Head Office, Hoshangabad Road, Bhopal 462 011 | 0755 – 4288025/2575226 |
| Bhubaneswar | State Bank of India, Local Head Office, 111/1, Pandit Jawaharlal Nehru Marg, Bhubaneswar 751 001 | 0674 – 2392458/2390248 |
| Chandigarh | State Bank of India, Local Head Office, Sector-17-A, Chandigarh 160 017 | 4567120/4567277 |
| Chennai | State Bank of India, Local Head Office, Circletop House, Aparna Complex, 16, College Lane, Chennai 600 006 | 044 – 28266131/28214381 |
| Delhi | State Bank of India, Local Head Office, 11, Parliament Street, New Delhi 110 001 | 011 – 23407121/23361969 |
| Guwahati | State Bank of India, Local Head Office, Opp. Assam Sachivalay, G S Road, Dispur, Guwahati 781006 | 0361 – 2237561/2237819 |
| Hyderabad | State Bank of India, Local Head Office, Bank Street, Koti, Hyderabad 500 095 | 040 – 23466513/24751010 |
| Jaipur | State Bank of India, Local Head Office, Near Udyog Bhavan, Tilak Marg, C-Scheme, Jaipur 302 005 | 0141- 2256326/5101654 |
| Kolkata | State Bank of India, Local Head Office, 'Samriddhi Bhavan, 1, Strand Road, Kolkata 700 001 | 033 – 22624954/22439358 |
| Lucknow | State Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow 226 001 | 0522 – 2295395/2231463 |
| Maharashtra | State Bank of India, Local Head Office, “Synergy”, B.K.C., Mumbai 400 051 | 022 - 26445626 |
| Mumbai (Metro) | State Bank of India, Mumbai Metro (A&BU), “Synergy”, B.K.C., Mumbai 400 051 | 022 – 26445471/26445464 |
| Patna | State Bank of India, Local Head Office, West of Gandhi Maidan, Patna 800 001 | 0612 – 2209080/2209006 |
| Thiruvananthapuram | State Bank of India, Local Head Office, Poojappura Thiruvananthapuram 695 012 | 0471 – 2377228/2320589 |
Step 3: If 30 days into the registration of your complaint, it has still not been resolved or you are not satisfied with the solution provided, contact the Banking Ombudsman. Make sure you contact the ombudsman whose jurisdiction falls within that of the branch you are banking with.
| Circle | Address | Contact Numbers |
|---|---|---|
| Ahmedabad | C/o Reserve Bank of India La Gajjar Chambers, Ashram Road Ahmedabad 380 009 | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
| Bengaluru | C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru 560 001 | Karnataka |
| Bhopal | C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal-462 011 STD Code: 0755 | Madhya Pradesh |
| Bhubaneswar | C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar 751 001 | Odisha |
| Chandigarh | C/o Reserve Bank of India 4th Floor, Sector 17 Chandigarh | Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. |
| Chennai | C/o Reserve Bank of India Fort Glacis, Chennai 600 001 | Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands |
| Guwahati | C/o Reserve Bank of India Station Road, Pan Bazar Guwahati 781 001 | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura |
| Hyderabad | C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad 500 004 | Andhra Pradesh and Telangana |
| Jaipur | C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur 302 004 | Rajasthan |
| Kanpur | C/o Reserve Bank of India M. G. Road, Post Box No. 82 Kanpur 208 001 | Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut,Bijnor and Amroha (Jyotiba Phule Nagar) |
| Kolkata | C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata 700 001 | West Bengal and Sikkim |
| Mumbai | C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 | Maharashtra and Goa |
| New Delhi (I) | C/o Reserve Bank of India, Sansad Marg, New Delhi | Delhi |
| Patna | C/o Reserve Bank of India Patna 800 001 | Bihar |
| Thiruvananthapuram | C/o Reserve Bank of India Bakery Junction Thiruvananthapuram 695 033 | Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). |
| New Delhi (II) | C/o Reserve Bank of India Sansad Marg, New Delhi | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh |
| Dehradun | C/o Reserve Bank of India 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun 248 001 | Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) |
| Ranchi | C/o Reserve Bank of India 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 | Jharkhand |
| Raipur | C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur 492013 | Chhattisgarh |
| Jammu | C/o Reserve Bank of India, Rail Head Complex, Jammu 180012 | State of Jammu and Kashmir |
As you can see, there are multiple ways by which you can contact SBI’s customer care officials to have your concerns addressed. The complaint and redressal process are not only simple, but it also provides you with additional steps you can take if the complaint has not been resolved satisfactorily.
Yes, you can always visit the bank branch and speak to the Branch Manager regarding any grievance or suggestion you may have. The Branch Manager will be available from the 15th to the 25th of every month from 2:30 p.m. to 4:30 p.m.
If an unauthorized transaction has been carried out through your account, you should immediately raise a complaint. You can easily raise a complaint through the bank’s online portal by filling in a simple form.
You can download the appreciation/compliments form from SBI’s official website, fill it up, and hand it over at the nearest bank branch.
To activate your unclaimed deposit account, you can submit a duly-filled claim form along with details of the account, photographs, ID proof, and address proof.
Even legal heirs can claim unclaimed deposits. Legal heirs will also have to submit a claim form along with the passbook/receipts of the deposit, ID proofs of the claimant, and a copy of the death certificate of the account holder.
A GST rate of 18% will be applicable on banking services and products from 01 July, 2017.
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