• SBI Personal Loan Customer Care Number

    SBI has dedicated toll-free numbers at which you can reach the customer service department to get answers to your SBI personal loan queries. The numbers are 1800 11 2211 and 1800 425 3800. Alternatively, you can dial the toll number, 080 26599990, to get in touch with the customer care team.

    SBI Pre-Approved Personal Loans

    You can get instant personal loans with SBI Pre-Approved Personal Loans. Use the YONO app to avail this loan at the comfort of your home. The service is available 24*7. However, note that only the bank can determine who all are eligible for this loan. To check your eligibility, you can SMS “PAPL<space><last 4 digits of Account No.>” to 567676. The interest rate starts from 12.63% p.a.

    SBI has established several channels of communication via which customers can not only voice their grievances but also get in touch with the bank’s representatives for any kind of support or information regarding personal loan. Customers can contact the bank via toll-free numbers, via email, SMS or even via post.

    SBI Personal Loan Customer Care Numbers

    If you have any concerns you would like addressed by SBI, you can contact them by calling the following toll-free numbers:

    • 1800-11-2211
    • 1800 425 3800
    • 080-26599990

    You can call this numbers for any loan-related information as well.

    SBI Network Nodal Officers Numbers, Address and Email IDs by City

    City Contact Number Address Email IDs
    Ahmedabad  079-25506577  079-25500673  079-25506705  Local Head Office, Bhadra,   Ahmedabad   380001   agmcustomer.lhoahm@sbi.co.in 
    Bengaluru  080-25943026  080-25943038  Local Head Office,   65, St Mark's Road, Bangalore  560001   agmcustomer.lhoban@sbi.co.in 
    Bhopal  0755-4288010  0755-2575987  0755-2575983  Local Head Office, Hosangabad Road,  Bhopal  462011   agmcustomer.lhobho@sbi.co.in 
    Bhubaneswar  0674-2391772  0674-2391860  Local Head Office,   III/I,   Pt. J L Nehru Marg, 751001  agmcustomer.lhobhu@sbi.co.in 
    Chandigarh  0172-2703315  0172-2704957  Local Head Office, Sector 17 A, Chandigarh  160017    agmcustomer.lhocha@sbi.co.in 
    Chennai  044-28214116  044-28217581  Local Head Office, Circle Top House,   16, College lane, Chennai  600006   agmcustomer.lhoche@sbi.co.in 
    Delhi  011-23407121  011-23407122  011-23407231  011-23407657  011-23407227  011-23407358  011-23407447  State Bank of India Local Head Office,   11, Sansad Marg,  New Delhi   110 001   agmcustomer.lhodel@sbi.co.in 
    Guwahati  0361-2237556  0361-2237531  State Bank of India Local Head Office,   G.S. Road,  P.O. Assam   agmcustomer.lhoguw@sbi.co.in 
    Hyderabad  040-23466512  040-23466522  040-23466542  State Bank of India Local Head Office, Bank Street, Koti, Hyderabad - 500 095  agmcustomer.lhohyd@sbi.co.in 
    Kolkata  033-22436524  033-22435743  033-22624480  Local Head Office, Samridhi Bhavan,   1, Strand Road, Kolkata  700001   agmcustomer.lhokol@sbi.co.in 
    Lucknow  0522-2201492  0522-2201496  0522-2233930  State Bank of India Local Head Office,   Moti Mahal Marg, Lucknow  226 001   agmcustomer.lholuc@sbi.co.in 
    Mumbai  022-26445506  022-67514507  022-67514403  022-67514502  State Bank of India Local Head office, "Synergy",   Plot No. C-6,   'G" Block,   Bandra Kurla complex, Bandra East  Mumbai   agmcustomer.lhomum@sbi.co.in 
    Patna  0612-2209082  0612-2209010  0612-2219179  State Bank of India Local Head Office, Judges Court Road, Patna  800 001   agmcustomer.lhopat@sbi.co.in 
    Thiruvananthapuram  0471-2192604  0471-2192605  0471-2192606  State Bank of India Local head Office,  S.S. Kovli Road, Thampanoor   agmcustomer.lhotri@sbi.co.in 

    If you are unhappy with the service you have received, SMS ‘UNHAPPY’ and send it to 8008 20 20 20 to take the matter further.

    SBI Personal Loan missed call banking and email services

    If you have registered for the bank’s missed call banking service, SBI Quick, you can get any banking related information by giving a missed call.

    If you do not want to remember numbers that you need to call, you can download the SBI Quick app.

    To register for this service, here are the steps you need to follow:

    • Type ‘REG <space> account number’ and send an SMS to 09223488888
    • You will receive a confirmation message if the registration has been successful. You can then proceed to start using missed call and SMS banking services.

    If the registration is unsuccessful, check the SMS format and the phone number you have sent the SMS to. If everything is correct and you are still unable to register, you can register for the service by visiting the branch.

    If you wish to de-register, SMS ‘DREG’ to 09223488888.

    SBI Personal Loan online complaint form

    If you do not have the time to send an SMS or make a call to the bank, worry not. You can always register a complaint online. All you need to do is provide the required details such as the type of customer, account number, name of complainant, branch code, mobile number, email ID, the complaint category, products and services, and the nature of the complaint. Once you fill in those details, hit submit. You will receive a complaint number once it has been successfully submitted.

    SBI Personal Loan postal service

    Another way to have your concerns addressed is to send it in writing.

    You can write to the customer service department of SBI at the following address:

    Customer Service Department

    State Bank of India

    State Bank Bhavan, 16th floor

    Madam Cama Road

    Mumbai 400 021

    Fax: 022-22742431

    Tel: 022-22029456

    You can also address a letter to the principal nodal officer:

    General Manager

    Customer service

    State Bank of India

    State Bank Bhavan, 6th floor

    Madam Cama Road

    Mumbai 400 021

    Fax: 022 22742431

    Alternatively, a written complaint can be sent to the chairman and the Deputy General Manager at the following address:

    The Chairman

    State Bank of India

    State Bank Bhavan

    Madam Cama Road

    Mumbai 400 021

    Fax: 022 22742430

    The address for the deputy general manager of the customer service department is:

    The Dy General Manager

    Customer Service Department

    State Bank of India

    State Bank Bhavan, 16th floor

    Madam Cama Road

    Mumbai 400 021

    Fax: 02222742431

    You can send a mail to the Deputy General Manager at customercare@sbi.co.in

    SBI Personal Loan offline complaint form

    If you decide to visit the branch and register your complaint, you will have to fill out a form. The form is available for download on the bank’s website. You can download the form, get a print out, fill in the details and submit it to a bank official.

    Steps to file a complaint with SBI

    Step 1: Contact the respective branch manager, send an email, call the toll-free numbers, or send an SMS to the bank to file your complaint.

    Step 2: If your concern hasn’t been addressed within 10 days from the date of the complaint was registered or you are not satisfied with the solution presented, you can contact the network nodal officer. Their numbers, addresses, and email IDs have been provided city-wise in a table above.

    Alternatively, you can write to the Deputy General Manager of Customer Service department or the chairman of State Bank of India or contact the Grievance Redresal Cell at local Head Offices on the address and contact number in the table below.

    Addresses and Contact numbers of Grievances Redressal Cell at Local Head Offices

    Circle Address Contact Numbers
    Ahmedabad    State Bank of India,  Local Head Office,  Lal Darwaja,  Ahmedabad  380 001  079 – 25506050/25507495 
    Amaravati    State Bank of India,  Local Head Office (Andhra),  Amaravati Circle,  Hybank Towers,  Gun Foundary,  Hyderabad  500 001  040 - 23387268 
    Bangalore    State Bank of India,  Local Head Office,  65, St. Mark's Road,  Bangalore  560 001  080 - 25943126 
    Bhopal     State Bank of India,  Local Head Office,  Hoshangabad Road,  Bhopal  462 011  0755 – 4288025/2575226 
    Bhubaneswar    State Bank of India,  Local Head Office,  111/1, Pandit Jawaharlal Nehru Marg,  Bhubaneswar  751 001  0674 – 2392458/2390248 
    Chandigarh  State Bank of India,  Local Head Office,  Sector-17-A,  Chandigarh  160 017  4567120/4567277 
    Chennai    State Bank of India,  Local Head Office,  Circletop House,  Aparna Complex,  16, College Lane,  Chennai  600 006  044 – 28266131/28214381 
    Delhi    State Bank of India,  Local Head Office,  11, Parliament Street,  New Delhi  110 001  011 – 23407121/23361969 
    Guwahati    State Bank of India,  Local Head Office,  Opp. Assam Sachivalay,  G S Road,   Dispur,  Guwahati   781006  0361 – 2237561/2237819 
    Hyderabad    State Bank of India,  Local Head Office,  Bank Street,  Koti,  Hyderabad   500 095  040 – 23466513/24751010 
    Jaipur    State Bank of India,  Local Head Office,  Near Udyog Bhavan,  Tilak Marg,   C-Scheme,  Jaipur  302 005  0141- 2256326/5101654 
    Kolkata    State Bank of India,  Local Head Office,  'Samriddhi Bhavan,  1, Strand Road,  Kolkata  700 001  033 – 22624954/22439358 
    Lucknow    State Bank of India,  Local Head Office,  Motimahal Marg,  Hazratganj,  Lucknow  226 001  0522 – 2295395/2231463 
    Maharashtra    State Bank of India,  Local Head Office,  “Synergy”,  B.K.C.,  Mumbai  400 051  022 - 26445626 
    Mumbai (Metro)    State Bank of India,  Mumbai Metro (A&BU),  “Synergy”, B.K.C.,  Mumbai  400 051  022 – 26445471/26445464 
    Patna    State Bank of India,  Local Head Office,  West of Gandhi Maidan,  Patna  800 001  0612 – 2209080/2209006 
    Thiruvananthapuram    State Bank of India,  Local Head Office,  Poojappura  Thiruvananthapuram  695 012  0471 – 2377228/2320589 

    Step 3: If 30 days into the registration of your complaint, it has still not been resolved or you are not satisfied with the solution provided, contact the Banking Ombudsman. Make sure you contact the ombudsman whose jurisdiction falls within that of the branch you are banking with.

    Address and Area of Operation of Banking Ombudsmen

    Circle Address Contact Numbers
    Ahmedabad   C/o Reserve Bank of India   La Gajjar Chambers,   Ashram Road    Ahmedabad  380 009          Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu  
    Bengaluru   C/o Reserve Bank of India    10/3/8,   Nrupathunga Road    Bengaluru   560 001    Karnataka  
    Bhopal   C/o Reserve Bank of India    Hoshangabad Road    Post Box No. 32,   Bhopal-462 011    STD Code: 0755    Madhya Pradesh   
    Bhubaneswar   C/o Reserve Bank of India    Pt. Jawaharlal Nehru Marg    Bhubaneswar  751 001    Odisha  
    Chandigarh   C/o Reserve Bank of India   4th Floor,   Sector 17   Chandigarh  Himachal Pradesh, Punjab, Union   Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.  
    Chennai   C/o Reserve Bank of India    Fort Glacis,  Chennai   600 001    Tamil Nadu, Union Territories of   Puducherry (except Mahe Region) and Andaman and Nicobar Islands  
    Guwahati   C/o Reserve Bank of India    Station Road,   Pan Bazar    Guwahati  781 001    Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura  
    Hyderabad   C/o Reserve Bank of India   6-1-56, Secretariat Road    Saifabad,  Hyderabad  500 004    Andhra Pradesh and Telangana  
    Jaipur   C/o Reserve Bank of India,    Ram Bagh Circle,    Tonk Road,   Post Box No. 12    Jaipur  302 004       Rajasthan  
    Kanpur   C/o Reserve Bank of India    M. G. Road, Post Box No. 82    Kanpur  208 001    Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar),  Muzaffarnagar, Baghpat, Meerut,Bijnor and Amroha (Jyotiba Phule Nagar)    
    Kolkata   C/o Reserve Bank of India    15, Netaji Subhash Road    Kolkata  700 001    West Bengal and Sikkim  
    Mumbai   C/o Reserve Bank of India   4th Floor, RBI Byculla Office   Building,   Opp. Mumbai Central   Railway Station,  Byculla,   Mumbai-400 008    Maharashtra and Goa  
    New Delhi (I)   C/o Reserve Bank of India,    Sansad Marg,   New Delhi    Delhi  
    Patna   C/o Reserve Bank of India    Patna  800 001    Bihar    
    Thiruvananthapuram   C/o Reserve Bank of India    Bakery Junction    Thiruvananthapuram  695 033    Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).  
    New Delhi (II)   C/o Reserve Bank of India    Sansad Marg,  New Delhi       Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh  
    Dehradun   C/o Reserve Bank of India   74/1 GMVN Building,   3rd floor,    Rajpur Road,    Dehradun   248 001    Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)  
    Ranchi   C/o Reserve Bank of India   4th Floor,   Pragati Sadan,    RRDA Building,   Kutchery Road,  Ranchi   Jharkhand  834001   Jharkhand  
    Raipur   C/o Reserve Bank of India   54/949, Shubhashish Parisar,   Satya Prem Vihar   Mahadev Ghat Road,  Sundar Nagar,  Raipur  492013   Chhattisgarh  
    Jammu   C/o Reserve Bank of India,     Rail Head Complex,    Jammu  180012   State of Jammu and Kashmir   

    As you can see, there are multiple ways by which you can contact SBI’s customer care officials to have your concerns addressed. The complaint and redressal process are not only simple, but it also provides you with additional steps you can take if the complaint has not been resolved satisfactorily.

    SBI Personal Loan Customer Care FAQs

    1. I have a grievance that I want to discuss with a bank executive personally. Is this possible?

      Yes, you can always visit the bank branch and speak to the Branch Manager regarding any grievance or suggestion you may have. The Branch Manager will be available from the 15th to the 25th of every month from 2:30 p.m. to 4:30 p.m.

    2. There has been an unauthorized transaction through my SBI account. What should I do?

      If an unauthorized transaction has been carried out through your account, you should immediately raise a complaint. You can easily raise a complaint through the bank’s online portal by filling in a simple form.

    3. I’m happy with the services of SBI. How do I appreciate the services provided?

      You can download the appreciation/compliments form from SBI’s official website, fill it up, and hand it over at the nearest bank branch.

    4. What is the process to claim or activate my account that has been unclaimed?

      To activate your unclaimed deposit account, you can submit a duly-filled claim form along with details of the account, photographs, ID proof, and address proof.

      Even legal heirs can claim unclaimed deposits. Legal heirs will also have to submit a claim form along with the passbook/receipts of the deposit, ID proofs of the claimant, and a copy of the death certificate of the account holder.

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