SBI Personal Loan Customer Care Number

SBI has dedicated toll-free numbers at which you can reach the customer service department to get answers to your SBI personal loan queries. The numbers are 1800 11 2211 and 1800 425 3800. Alternatively, you can dial the toll number, 080 26599990, to get in touch with the customer care team.

SBI has established several channels of communication via which customers can not only voice their grievances but also get in touch with the bank’s representatives for any kind of support or information regarding personal loan. Customers can contact the bank via toll-free numbers, via email, SMS or even via post.

SBI Personal Loan Customer Care Numbers

If you have any concerns you would like addressed by SBI, you can contact them by calling the following toll-free numbers:

• 1800-11-2211
• 1800 425 3800
• 080-26599990

If for any reason, you aren’t able to get through to the bank’s customer care officials via either of the toll-free numbers, you can contact them on 080-26599990.

Like with the toll-free numbers, you can call this number too if you are looking for any loan-related information.

SBI Personal Loan Customer Care Numbers by City (network nodal officer)

If you are unhappy with the service you have received, SMS ‘UNHAPPY’ and send it to 8008 20 20 20 to take the matter further.

SBI Personal Loan missed call banking and email services

If you have registered for the bank’s missed call banking service, SBI Quick, you can get any banking related information by giving a missed call.

If you do not want to remember numbers that you need to call, you can download the SBI Quick app.

To register for this service, here are the steps you need to follow:

• Type ‘REG <space> account number’ and send an SMS to 09223488888
• You will receive a confirmation message if the registration has been successful. You can then proceed to start using missed call and SMS banking services.

If the registration is unsuccessful, check the SMS format and the phone number you have sent the SMS to. If everything is correct and you are still unable to register, you can register for the service by visiting the branch.

If you wish to de-register, SMS ‘DREG’ to 09223488888.

You can also consider sending an email to customercare@sbi.co.in to have your concerns addressed.

SBI Personal Loan online complaint form

If you do not have the time to send an SMS or make a call to the bank, worry not. You can always register a complaint online. All you need to do is provide the required details such as the type of customer you are, the complaint category, and the nature of the complaint. Once you fill in those details, hit submit. You will receive a complaint number once it has been successfully submitted. You can use this number to track the status of your complaint.

SBI Personal Loan postal service

Another way to have your concerns addressed is to send it in writing.

You can write to the customer service department of SBI at the following address:

Customer Service Department

State Bank of India

State Bank Bhavan, 16th floor

Madam Cama Road

Mumbai 400 021

Fax: 022-22742431

Tel: 022-22029456

You can also address a letter to the principal nodal officer:

General Manager

Customer service

State Bank of India

State Bank Bhavan, 6th floor

Madam Cama Road

Mumbai 400 021

Fax: 022 22742431

Alternatively, a written complaint can be sent to the chairman of the corporate centre at the following address:

The Chairman

State Bank of India

State Bank Bhavan

Madam Cama Road

Mumbai 400 021

Fax: 022 22742430

The address for the deputy general manager of the customer service department is:

The Dy General Manager

Customer Service Department

State Bank of India

State Bank Bhavan, 16th floor

Madam Cama Road

Mumbai 400 021

Fax: 02222742431

SBI Personal Loan offline complaint form

If you decide to visit the branch and register your complaint, you will have to fill out a form. The form is available for download on the bank’s website. You can print it, provide the required details and submit it to a bank official.

Steps to file a complaint with SBI

Step 1: Contact the respective branch manager, send an email, call the toll-free numbers, or send an SMS to the bank to file your complaint.

Step 2: If your concern hasn’t been addressed within 10 days from the date of the complaint was registered or you are not satisfied with the solution presented, you can contact the network nodal officer. Their numbers have been provided city-wise in a table above.

Alternatively, you can write to the chairman of State Bank of India.

Step 3: If 30 days into the registration of your complaint, it has still not been resolved or you are not satisfied with the solution provided, contact the Banking Ombudsman. Make sure you contact the ombudsman whose jurisdiction falls within that of the branch you are banking with.

As you can see, there are multiple ways by which you can contact SBI’s customer care officials to have your concerns addressed. The complaint and redressal process are not only simple, but it also provides you with additional steps you can take if the complaint has not been resolved satisfactorily.

SBI Nodal Officers

In case the customer’s query is not satisfactorily resolved by the customer service department, the customer may escalate the grievance to the SBI’s regional nodal officers located across India. Following are the contact details and addresses of the regional nodal officers located in India.

State Wise Nodal Officers

SBI Personal Loan Customer Care FAQs

1. I have a grievance that I want to discuss with a bank executive personally. Is this possible?

   Yes, you can always visit the bank branch and speak to the Branch Manager regarding any grievance or suggestion you may have. The Branch Manager will be available from the 15th to the 25th of every month from 2:30 p.m. to 4:30 p.m.

2. There has been an unauthorized transaction through my SBI account. What should I do?

   If an unauthorized transaction has been carried out through your account, you should immediately raise a complaint. You can easily raise a complaint through the bank’s online portal by filling in a simple form.

3. I’m happy with the services of SBI. How do I appreciate the services provided?

   You can download the appreciation/compliments form from SBI’s official website, fill it up, and hand it over at the nearest bank branch.

4. How do I find the nearest SBI ATM?

   You can visit SBI’s website to locate the nearest SBI ATM. You will be given options to view regular ATMs, talking ATMs, and metro ATMs. You can select your state, city, and whether you are looking for an SBI ATM or SBI Associate ATM. The details of the ATMs in your area will then be displayed.

5. What is the process to claim or activate my account that has been unclaimed?

   To activate your unclaimed deposit account, you can submit a duly-filled claim form along with details of the account, photographs, ID proof, and address proof.

   Even legal heirs can claim unclaimed deposits. Legal heirs will also have to submit a claim form along with the passbook/receipts of the deposit, ID proofs of the claimant, and a copy of the death certificate of the account holder.