• IIFL Personal Loan Customer Care

    IIFL Holdings Limited is a prominent financial services group that specialises in extending non-banking finance, wealth management, asset management, housing finance, mutual funds, broking, etc.

    You can approach this excellent financial services company for personal loans, SME loans, home loans, gold loans, commercial loans, loans against securities, healthcare finance, loans against property, etc.

    Brief aboutIIFL Personal Loan

    IIFL has one personal loan product that can be utilised for any purpose for wedding expenses, family expenses, travel plans, education course fees, home remodelling, vehicle purchases, or any other form of legitimate purpose.

    IIFL Personal Loan Customer Care

    IIFL cares for its customers and continuously strives to deliver satisfaction to each of its customers. The company has different options to enable you to get in touch with them. On the official website of the company, you can go and select your type of product and get specific contact details.

    Whether you have a query regarding a personal loan, a gold loan, a commercial vehicle loan, a mortgage loan, or a home loan, you can reach out to the company for full support.

    You may call the company on their toll-free number or send an email or send a letter by postal mail. Apart from these modes, you may also request a call-back from IIFL.

    This table shows the contact details for IIFL Personal Loans:

    Toll-free number for personal loans 1860 267 3000 and 7039 050 000
    Email address for personal loans reach@iifl.com
    Registered Office Address India Infoline Finance Limited, 802, 8th Floor, Hubtown Solaris, N. S. Phadke Marg, Vijay Nagar, Andheri East, Mumbai – 400 069

    IIFL Request a Call-Back Option

    In case you want to talk to any customer care representative from IIFL, you may request a call.

    • You can do this online by filling an online form, which is available on the website. You will have to go to the ‘Contact Us’ section and go to the ‘Request a Call Back’ segment.
    • Here, you will need to fill your name, mobile number, and email address. In the next field, you will need to write your enquiry and then click ‘Request a call back’.
    • A customer care representative will view your form and give you a call or send you an SMS within a few days.

    IIFL Grievance Redressal

    You can notify the company about your grievances for quick and accurate solutions. You may lodge a complaint regarding IIFL personal loans or any other product via phone, email, letter, or in person.

    You can write a mail to the company at reach@iihfl.com with complete details about your complaint or you may also call 1860 267 3000 or 7039 050 000 and file your complaint. The company will address your grievance instantly and provide you with a fair and just resolution. When you lodge a complaint, the company will acknowledge that they have received your complaint within 3 days. You will then receive a response from the company within 15 days from when you have filed a complaint.

    You can get all your IIFL personal loan queries cleared by calling their toll-free number from anywhere in the country. You may use the same number for making complaints or for emergency support. Apart from calling the bank, you may also visit any IIFL branch to express your concerns to an executive.

    You can also write to the following address:

    IIFL Finance Limited IIFL House, Sun Infotech Park, Road No. 16V, Plot No. B-23, Thane Industrial Area, Wagle Estate, Thane – 400 064

    IIFL Nodal Officers for Primary Level Grievance Redressal

    Name of Nodal Officer Location Email ID
    Mr. Sunil Chanda North Nodalofficer@iifl.com
    Mr Hardik Panchal East Nodalofficer@iifl.com
    Mr. Kiran Gawand West Nodalofficer@iifl.com
    Mr. Baalji K South Nodalofficer@iifl.com

    You can also contact the Nodal Office Team through the following phone numbers - +91 22 4520 5810 and +91 22 6817 8410.

    IIFL Contact Details for Secondary Level Grievance Redressal

    Principal Nodal Officer Mr. Amlan Singh
    Phone Number +91 22 4103 5099
    Email address for personal loans pno@iifl.com

    IIFL Contact Details for Third Level Grievance Redressal

    Portal link https://cms.rbi.org.in
    Email address crpc@rbi.org.in

    In case you are not satisfied with the grievance redressal, you can write to:

    Reserve Bank of India, Department of Non-Banking Supervision, Regional Office, 03rd Floor, Rear Wing, Byculla, Mumbai- 400 008

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