Multiple banks. Different interest rates. Call it a "conflict of interest".
Punjab National Bank (PNB) is one of the most prominent banks in the country. The bank caters to the needs of its customers in various banking products and services. The bank’s customer service department plays a major role in ensuring smooth operations and helping customers with their specific requirements. Customers can reach out to the customer service department of PNB in multiple ways. Let’s discuss the different aspects of PNB customer service in detail.
The bank’s loans are categorised into retail loans and MSME loans. Under the retail loan segment, the bank offers personal loans. There are 3 types of personal loans and they include PNB Personal Loan Scheme for Public, PNB Personal Loan Scheme for Pensioners, and PNB Advance Against Gold and Jewellery.
PNB offers toll-free customer service numbers to help customers air their complaints and suggestions easily. Customers can call these numbers free of charge and get their queries resolved. These numbers are given as follows:
Toll-free numbers: 1800 180 2222 and 1800 103 2222
Email ID: care@pnb.co.in
In addition to the toll-free numbers given above, PNB also has dedicated helpline numbers for specific requests. These numbers are tolled, and customers may pay call charges while calling these numbers.
Customer care division tolled number: 0120-249-0000
Customer care division landline number: 011-28044907
Credit card helpline numbers: 1800 180 2345 or 0120-4616200
Missed call service for balance enquiry:
Toll-free number: 1800 180 2223
Tolled number: 0120-2303090
By giving a missed called to the above numbers from their registered mobile numbers, customers can get the account balance details in their mobile numbers.
Punjab National Bank has a trustworthy and prompt customer care facility for all its products and services. The facility is known as ‘Punjab National Bank Customer Contact Centre’. When you have any query about your PNB personal loan application or personal loan amount repayment, you can get in touch with the bank for knowledgeable assistance. When you contact the bank, a representative from the bank will provide you with answers to your queries. In case you are facing any difficulty or any form of inconvenience associated with your loan, you can take help of the bank’s customer care facility to get proper resolutions.
Let us take a look at the contact details for reaching out to the Punjab National Bank Customer Contact Centre:
| Customer Care Toll-Free Number | 1800 180 2222 1800 103 2222 |
| Customer Care Tolled Number (For dialling from abroad) | +91 120-249-0000 |
| Email Address | care@pnb.co.in |
| Landline Number | 011-28044907 |
The customer care facility works 24 hours a day and 365 days a year. You can reach out to the bank anytime for getting instant solutions. With the help of this facility, you do not have to find out if the bank branch will be open or not on a certain day. You also do not have to visit any PNB branch and wait in long queues to get your queries answered.
The bank has a feedback form on its official website, which encourages customers to give feedback. This assists the bank in enhancing its services. You will need to fill your name, contact details, and details about the product taken from PNB. Once you complete the form, you can save the form and submit it.Â
The steps for accessing the feedback form are given as follows:Â
Apart from calling the bank to lodge a complaint and later to check the status of your complaint, you can also submit a complaint online. You will need to visit the official website of the bank and then go to the ‘Contact Us’ section. Here, you will see another link for submitting your complaint or service request. After you click this link, you will need to enter a few relevant details and submit your complaint.
If you want to check the status of this complaint, you will need to click the link that allows you to track your complaint. Once you click this, you will enter the CRM service number that you would have got while placing the complaint. Next, key in the Captcha Code and then click ‘Go’.
When you choose a personal loan from PNB, you can enjoy complete transparency regarding interest rates, fees, and other charges. Moreover, you will also get first-class customer care support from the bank’s skilled representatives.
This loan is provided in order to offer financial support to any person for any need. It can be used for all kinds of legitimate needs such as education, medical treatment, wedding arrangements, travel expenses, etc. The minimum quantum of this loan is Rs.50,000 and the maximum quantum is Rs.4 lakh or 20 times the monthly net salary, whichever is lower. As a form of security, the applicant will have to give a third party guarantee, whichever is accepted by the bank. This loan will have to be repaid within 60 months.
This loan is given exclusively to those who take out pension through Punjab National Bank. One can utilise this loan for any personal requirements and these can include medical expenditures as well. Any pensioner who takes a pension from any PNB branch can apply for this loan. The minimum amount offered by this loan is Rs.25,000 and the maximum amount ranges from Rs.5 lakh to Rs.10 lakh OR 18 times of the net monthly pension, whichever is lower. This loan will need to be repaid through 60 EMIs. If a pensioner’s age is higher than 70 years, then he or she will need to repay it through 24 EMIs. The interest rate for this loan is MCLR + 2.80%.
This loan is given for reasons such as medical treatment, agriculture, education, wedding arrangements, and any other legitimate reason. The maximum loan quantum for non-productive purposes is Rs.10 lakh. The margin for the bullet payment option is 35%. For interest payment, the margin is 25%. As a collateral, the applicant can give gold jewellery or gold coins that are provided by PNB or any other scheduled bank. The interest rate for this product is MCLR + 1.60% or 2.60%.
A GST rate of 18% will be applicable on banking services and products from 01 July, 2017.
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