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  • Punjab National bank Personal Loan Customer Care is Rated as "Great!" by 91556 Users

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    Punjab National bank Personal Loan Customer Care

    Punjab National Bank is one of the most prominent banks in the country. The bank has been catering to the specific needs of various customers. The products of the bank are broadly divided into personal banking products, corporate banking products, capital services, and international banking products. You can apply for deposits, loans, insurance, NRI services, EXIM finance, and lots more from this bank.

    The bank’s loans are categorised into retail loans and MSME loans. Under the retail loan segment, the bank offers personal loans. There are 3 types of personal loans and they include PNB Personal Loan Scheme for Public, PNB Personal Loan Scheme for Pensioners, and PNB Advance Against Gold and Jewellery.

    Punjab National Bank Personal Loan Customer Care

    Punjab National Bank has a trustworthy and prompt customer care facility for all its products and services. The facility is known as ‘Punjab National Bank Customer Contact Centre’. When you have any query about your PNB personal loan application or personal loan amount repayment, you can get in touch with the bank for knowledgeable assistance. When you contact the bank, a representative from the bank will provide you with answers to your queries. In case you are facing any difficulty or any form of inconvenience associated with your loan, you can take help of the bank’s customer care facility to get proper resolutions.

    Let us take a look at the contact details for reaching out to the Punjab National Bank Customer Contact Centre:

    Customer Care Toll-Free Number 1800 180 2222 1800 103 2222
    Customer Care Tolled Number (For dialling from abroad) +91 120-249-0000
    Email Address care@pnb.co.in
    Landline Number 011-28044907

    The customer care facility works 24 hours a day and 365 days a year. You can reach out to the bank anytime for getting instant solutions. With the help of this facility, you do not have to find out if the bank branch will be open or not on a certain day. You also do not have to visit any PNB branch and wait in long queues to get your queries answered.

    Features and Benefits of Punjab National Bank Personal Loan Customer Care

    • The customer care facility of the bank takes care of calls made in multiple languages and they include Telugu, Tamil, Punjabi, Malayalam, and Kannada.
    • You can get details about your account balance by giving a missed call from your mobile number that is registered with PNB.
    • The bank has an Interactive Voice Response System (IVRS) that enables you to engage in self-service. With the help of this IVRS, you can enquire your balance, stop a cheque payment, check your mini statement, or even alter your ATM PIN.
    • The bank also has dependable customer service associates. These associates will clear all your doubts regarding different loan schemes and deposit schemes. If you have any query about your PNB personal loan EMIs or personal loan security, you can check with these associates to get clarity.
    • You can also get help for queries associated with mobile banking or internet banking.
    • You may also file complaints against the bank’s service with the help of the customer care facility.

    PNB Customer Feedback

    The bank has a feedback form on its official website, which encourages customers to give feedback. This assists the bank in enhancing its services. You will need to fill your name, contact details, and details about the product taken from PNB. Once you complete the form, you can save the form and submit it.

    PNB Complaint Submission and Tracking

    Apart from calling the bank to lodge a complaint and later to check the status of your complaint, you can also submit a complaint online. You will need to visit the official website of the bank and then go to the ‘Contact Us’ section. Here, you will see another link for submitting your complaint or service request. After you click this link, you will need to enter a few relevant details and submit your complaint.

    If you want to check the status of this complaint, you will need to click the link that allows you to track your complaint. Once you click this, you will enter the CRM service number that you would have got while placing the complaint. Next, key in the Captcha Code and then click ‘Go’.

    When you choose a personal loan from PNB, you can enjoy complete transparency regarding interest rates, fees, and other charges. Moreover, you will also get first-class customer care support from the bank’s skilled representatives.

    Types of Personal Loan Products Offered by PNB

    1. PNB Personal Loan Scheme for Public

    This loan is provided in order to offer financial support to any person for any need. It can be used for all kinds of legitimate needs such as education, medical treatment, wedding arrangements, travel expenses, etc. The minimum quantum of this loan is Rs.50,000 and the maximum quantum is Rs.4 lakh or 20 times the monthly net salary, whichever is lower. As a form of security, the applicant will have to give a third party guarantee, whichever is accepted by the bank. This loan will have to be repaid within 60 months.

    2. PNB Personal Loan Scheme for Pensioners

    This loan is given exclusively to those who take out pension through Punjab National Bank. One can utilise this loan for any personal requirements and these can include medical expenditures as well. Any pensioner who takes a pension from any PNB branch can apply for this loan. The minimum amount offered by this loan is Rs.25,000 and the maximum amount ranges from Rs.5 lakh to Rs.10 lakh OR 18 times of the net monthly pension, whichever is lower. This loan will need to be repaid through 60 EMIs. If a pensioner’s age is higher than 70 years, then he or she will need to repay it through 24 EMIs. The interest rate for this loan is MCLR + 2.80%.

    3. PNB Advance Against Gold and Jewellery

    This loan is given for reasons such as medical treatment, agriculture, education, wedding arrangements, and any other legitimate reason. The maximum loan quantum for non-productive purposes is Rs.10 lakh. The margin for the bullet payment option is 35%. For interest payment, the margin is 25%. As a collateral, the applicant can give gold jewellery or gold coins that are provided by PNB or any other scheduled bank. The interest rate for this product is MCLR + 1.60% or 2.60%.

    Personal Loan Reviews

    • review Personal Loan
      "Average service"
      0.5 2.0/5 "Expected more"
      I have taken this loan almost 3-4 years back, but the rate of interest they have been charging had been a little high. The process had been a little time consuming. I have taken this loan amount for the purchase of a car. It would have been great if it had taken less time during the process and the loan amount had been sufficient.
      Was this review helpful? 0
      , new delhi
      Reviewed on May 21, 2018
    • review Personal Loan
      "Average service"
      0.5 2.0/5 "Expected more"
      I have taken this loan almost 3-4 years, the loan amount which they had been provided had been satisfactory. They had been provided with an average service, where they need to be improved in lot parameters. I have taken this loan for the purchase of a mobile.
      Was this review helpful? 0
      , new delhi
      Reviewed on May 21, 2018
    • Bank Bazaar Personal Loan
      "A very good service"
      0.5 5.0/5 "Blown Away!"
      The bank bazaar service is quite responsive. The customer support service is excellent with the bank bazaar team. I Know bank bazaar for the past one year. I use the bank bazaar mobile application which is good to use and I am satisfied with it.
      Was this review helpful? 0
      , paradip
      Reviewed on May 21, 2018
    • HDFC Bank Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      The HDFC bank was ready to approve the personal loan on time. But I haven't got the loan ,because I have postponed my plan, that was the reason I haven't got the loan from them. The rate of interest and the charges are average when compared with others.
      Was this review helpful? 0
      , paradip
      Reviewed on May 21, 2018
    • Bank Bazaar Personal Loan
      "Very good service"
      0.5 4.0/5 "Great!"
      The bank bazaar service was good in concern to my personal loan application, I have got better response from the bank bazaar. I have got the immediate call back from the bank bazaar team after applying for the personal loan. I use the bank bazaar website while applying for the personal loan which is easy to use .
      Was this review helpful? 0
      , vijayawada
      Reviewed on May 21, 2018
    • Fullerton Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      The Fullerton finance limited was ready to approve the personal loan, but the required documents were not available to submit. The customer support service and the response was good from the Fullerton. The rate of interest and the charges were average here.
      Was this review helpful? 0
      , vijayawada
      Reviewed on May 21, 2018
    • HDFC Bank Personal Loan
      "Need to reduce charges"
      0.5 3.5/5 "Pretty good"
      My personal loan experience was good with HDFC bank, the loan amount was sufficient but the rate of interest was high when compared to other banks. Customer service was good and they followed up on time. I prelcosed this loan due to personal reason and i had to pay a penalty for it.
      Was this review helpful? 0
      , hyderabad
      Reviewed on May 21, 2018
    • HDFC Bank Personal Loan
      "HDFC BANK Personal Loan"
      0.5 5.0/5 "Blown Away!"
      I have my personal loan wit HDFC bank which was taken in few days. The loan amount was 50,000 and the interest rate was 15.75% which is too high . The tenure period was 12 months. The customer service and responses was really good. The loan was approve on time and I have not faced any inconvenience with the process,.
      Was this review helpful? 0
      , noida
      Reviewed on May 21, 2018
    • Bank Bazaar Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      The follow up was very good from the bazaar team and there was an executive who gave me excellent service . The requirement has been fulfilled through the bank bazaar executive. The customer support service and the response was excellent with bank bazaar.
      Was this review helpful? 0
      , hosur
      Reviewed on May 21, 2018
    • ICICI Bank Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      The personal loan process was good from the ICICI bank but the rate of interest and the charges were quite high and they haven't gave me any chance to negotiate. They took around 3 weeks time to disburse the loan amount. The rate of interest and the charges need to be reduced.
      Was this review helpful? 0
      , hosur
      Reviewed on May 21, 2018
    • HDFC Bank Personal Loan
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I have my personal loan wit HDFC bank which was taken 1 year back. The loan amount was 3 lakhs and the interest rate was 10.99% which is average . The tenure period was 36 months. The customer service and responses was really good. The loan was approve don time and I have not faced any inconvenience with the process,.
      Was this review helpful? 0
      , thane
      Reviewed on May 20, 2018
    • HDFC Bank Personal Loan
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      I took a personal loan from the HDFC bank. The loan application was completely paperless. The loan amount was credited to my account quickly. Overall the whole application process was really fast and hassle free. It is so easy to apply for personal with HDFC
      Was this review helpful? 0
      , secunderabad
      Reviewed on May 20, 2018
    • Bank Bazaar Personal Loan
      "Excellent"
      0.5 4.5/5 "Excellent!"
      Bank bazaar is a one stop solution for all the financial products . The customer service and responses was really good. The website is very user friendly and easy to navigate . The web portals accuracy and speed is good so I would like to recommend to others.,
      Was this review helpful? 0
      , pune
      Reviewed on May 20, 2018
    • Citibank Personal Loan
      "Not satisfied"
      0.5 1.0/5 "Really Bad"
      I have approached CITI bank for my personal loan . Their interest rate was very high so I have canceled and taken with HDFC bank. I was looking for 8 lakhs and the interest rate was 15.85% which si very high . The customer service and responses was good.
      Was this review helpful? 0
      , pune
      Reviewed on May 20, 2018
    • HDB Financial Services Personal Loan
      "Satisfactory"
      0.5 5.0/5 "Blown Away!"
      I have taken my personal loan with HDFC bank 3 years back. The loan amount was 1,14,000 and the interest rate was 11-12% which is average . The customer service and responses was really good. The process was very good and they haves sanctioned the loan with the committed time .
      Was this review helpful? 0
      , aurangabad
      Reviewed on May 20, 2018
    • Bank Bazaar Personal Loan
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      Bank bazaar is a good platform for all the financial products . The customer service and responses really good. The website has many good options on banks and interest rate . The web portal's accuracy and speed is good.My overall experience was good.
      Was this review helpful? 0
      , aurangabad
      Reviewed on May 20, 2018
    • Fullerton Personal Loan
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I have approached FULLERTON for my personal loan. There is no requirement for the loan as of now so i have canceled the loan process. The loan amount was 4 laksh and interest rate was 30% which is high .The customer service and responses was good.
      Was this review helpful? 0
      , aurangabad
      Reviewed on May 20, 2018
    • IndusInd Bank Personal Loan
      "Good"
      0.5 3.0/5 "Satisfactory"
      My personal loan was taken with INDUSIND BANK. They have rejected the application. They have collected all the documents. The customer service and responses was very good. I was looking for 3 lakhs and the interest rate .My overall experience was good.
      Was this review helpful? 0
      , bangalore
      Reviewed on May 20, 2018
    • ICICI Bank Personal Loan
      "Average"
      0.5 3.0/5 "Satisfactory"
      My personal loan was taken with ICICI bank few months back. The loan amount was 4 lakhs and the interest rate was 10.99%n which is satisfactory . The customer service and responses was very good,. The process was bit lengthy and they have take much time. They have provided door step service for collecting documents.
      Was this review helpful? 0
      , bangalore
      Reviewed on May 20, 2018
    • HDFC Bank Personal Loan
      "Very good"
      0.5 5.0/5 "Blown Away!"
      My personal loan was taken with HDFC bank few months back. The loan amount was 5 lakhs and the interest rate was 10.99% which is average . The tenure period was 5 years and the process easy very smooth. They have sanctioned the loan with the committed time.
      Was this review helpful? 0
      , bangalore
      Reviewed on May 20, 2018
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