ICICI Credit Card Customer Care Pune

ICICI Bank Credit Card NRI Customer Care 

The contact details for the NRI customers are listed below: 

Address of ICICI Bank

The customers of ICICI Bank can send mail to the ICICI Bank or reach out to the corporate office or registered office from Pune. The addresses are mentioned below:

Mailing Address

ICICI Bank Limited ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Corporate Office

ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051

Tel: 1800 1080

Fax: +91-22-26531122

Registered Office

ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India.

Telephone: 1800 1080

CIN: L65190GJ1994PLC021012

How to Raise Query for ICICI Bank Credit Card from Pune?

To raise a query related to ICICI Bank credit card from Pune, follow the step-by-step guide to submitting the ICICI bank grievance or query form and the steps are mentioned below:

1. Visit the official website of ICICI Bank.
2. Navigate to the “Contact Us” form page to raise a query or complaint.
3. From the dropdown list, select “Product/Service”.
4. Select type of query from available options that best match your concern.
5. Enter your personal information, such as your name, account or application number, etc.
6. Describe the issue briefly in the query or comment box.
7. Provide contact details, such as your active email ID, mobile number, telephone number with country code, and captcha code.
8. After filling out all required details, click ‘Submit’ to send your grievance or query.

Note: You can authorize (optional) ICICI Bank to contact you regarding your query.

How to Raise a Complaint Against ICICI Bank Credit Card from Pune?

To raise a complaint against ICICI Bank credit card, follow the below-mentioned steps:

Level 1

If customers care not satisfied with previous resolution, then they can reach out to Ms. Bhawna Dutta (head- Phone Banking) by sending email with all required complaint details. Customers can alternatively download the complaint form to send it to the Level I officer to their postal address.

Ms. Bhawna Dutta, ICICI Bank Ltd., Phone Banking Center, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad 500032

Level 2

If customers are not satisfied with Level 1 resolution, then customers can reach out to the Head-Customer Service Quality. Visit the official website and navigate to the ‘Lodge a Complaint’ tab. Enter the ‘Account or Application Number’ and ‘Level 1 Reference Number’. Customers can alternatively download the complaint form to send it to the Level 2 officer to their postal address.

Mr. Sikandar Shaikh, Head Escalated Complaints, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai 400051

Level 3

If customers are not satisfied with the previous resolutions, then write to Principal Nodal Officer, Ms. Sharlet Malvankar. Please enter the ‘Account or Application Number’ and ‘Level 2 Reference Number’. Customers can alternatively download the complaint form to send it to the Level 3 officer to their postal address.

Ms. Sharlet Malvankar, Principal Nodal Officer, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai 400051

ICICI Credit Card Customer Care Branches in Pune

ICICI Bank has Touching Banking Branches in Pune city which are open throughout the year, even on Sundays and public holidays, around the clock. You can visit any of these branches for help with any issues related to your ICICI Bank credit card. 

To locate the ICICI Bank branches in Pune, visit the official website and navigate to the ‘Locate Us’ option. Click on ‘Find ATM or Branch’, type 'Pune', and the nearest branches in that area will be displayed on the map. 

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