ICICI Credit Card Customer Care Bangalore

ICICI Bank Credit Card Customer Care Numbers for NRIs:

The contact details for the NRI customers are listed below: 

How to Raise Query for ICICI Bank Credit Card from Bangalore?

Follow the steps given below to raise a query for an ICICI Bank credit card from Bangalore:

1. Step 1: Visit the ICICI Bank “Contact Us” form page to raise a query or complaint and open the Grievance or Query page.
2. Step 2: Select “Product/Service” from the drop-down menu.
3. Step 3: Choose the type of query from the available options.
4. Step 4: Enter your personal information, such as your name, account number, or application number, etc.
5. Step 5: Describe the issue briefly in the query or comment box.
6. Step 6: Provide contact details, such as your active email ID, mobile number, telephone number with country code, and captcha code.
7. Step 7: After filling out all required details, click Submit to send your grievance or query.

Note: You have the option to authorise ICICI Bank to contact you regarding your query.

ICICI Bank Credit Card Grievance Redressal

ICICI Bank offers a grievance redressal system to ensure a seamless customer experience. If you are an ICICI Bank credit card holder residing in Bangalore and have a complaint, follow the steps given below:

Level 1

If you are not satisfied with the resolution provided by customer care support, you can reach out to Ms. Bhawna Dutta (Head – Phone Banking) by sending an email with all required complaint details. Alternatively, you can download the complaint form and send it to the Level 1 officer at their postal address.

Level 2

If you are not satisfied with the Level 1 resolution, you can reach out to the Head – Customer Service Quality. You may also visit the official website and navigate to the ‘Lodge a Complaint’ tab. Enter the Account or Application Number and the Level 1 Reference Number. Alternatively, you can download the complaint form and send it to the Level 2 officer at their postal address.

Level 3

If you are not satisfied with the previous resolutions, write to the Principal Nodal Officer, Ms. Sharlet Malvankar. Ensure that you enter the Account or Application Number and the Level 2 Reference Number. Alternatively, you can download the complaint form and send it to the Level 3 officer at their postal address.

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