In case of fraudulent transactions related to your HDFC credit card, you will have to immediately inform the bank. There are certain ways through which you can either get your card blocked or report an unathourised transaction to the bank. We will have a look at all those methods.
There are three ways through which you can either get your credit card blocked or report an unauthorised transaction of your credit card to the bank. They are:
Given below are the steps through which you can get your HDFC card blocked using net banking:
Depending on the city in which you reside, you can call the phone banking number to report an unauthorised transaction on your card. If you are an NRI customer, you can call the phone banking number depending on the country in which you reside. You can find the details of the phone banking numbers on the HDFC Bank’s official website.
You can also call the number 18002586161 to report any unathorised transaction on your card. You can then get it blocked and ask the bank to reissue you a new card.
You will have to keep following information ready before calling phone banking to report unauthorised transaction on your credit card:
|City||Phone Banking Number|
|Delhi and NCR||011 61606161|
|Country||Phone Banking Number|
|United States of America||855-999-6061|
You can click on the click on the link - https://v1.hdfcbank.com/nri_banking/NRI-TollFreeNos.htm to find the phone banking number of the country in which you reside.
In case of unauthorised transaction due to negligence from the bank’s end, you will be offered ‘Zero Liability’by the lender. However, in case of negligence from your end, you will have 100% liability unless you have informed the bank regarding the fraudulent transaction within three business days.
In case you notice an unauthorised transaction or you lose your card, you must inform the bank within three business days of the incident.
Yes, the bank will offer you the full compensation in case you report the unauthorised transaction on time.
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