HDFC Credit Card Fraudulent Transactions

In case of fraudulent transactions related to your HDFC credit card, you will have to immediately inform the bank. There are certain ways through which you can either get your card blocked or report an unathourised transaction to the bank. We will have a look at all those methods.

How can I get my credit card blocked or report an unauthorised transaction to the bank?

There are three ways through which you can either get your credit card blocked or report an unauthorised transaction of your credit card to the bank. They are:

• Through net banking
• Through mobile banking
• Through phone banking

How to Block your HDFC Credit Card using Net Banking

Given below are the steps through which you can get your HDFC card blocked using net banking:

• Log in to the HDFC net banking portal by clicking on this link - https://netbanking.hdfcbank.com/netbanking/ and providing your username and password.
• After logging in, click on the ‘Card’ tab.
• Under ‘Credit Card’, click on ‘Request’.
• Click on ‘Credit Card hotlisting’.
• Your card will be blocked by the bank.

Blocking your card through Mobile Banking

• Download the HDFC mobile banking app on your smartphone.
• Provide the four-digit PIN or use your index finger as ‘Touch ID’ to log in.
• Under the ‘Menu’ section, click on ‘Pay’, and then click on ‘Cards’.
• Click on the credit card/s you wish to block.
• You will find the ‘Block’ option. Click on it.
• Provide the reason which is either lost or stolen to get your card blocked.
• You can also select the option of getting the card reissued.
• Click on ‘Block Card’.

Reporting Unathourised Transaction through Phone Banking

Depending on the city in which you reside, you can call the phone banking number to report an unauthorised transaction on your card. If you are an NRI customer, you can call the phone banking number depending on the country in which you reside. You can find the details of the phone banking numbers on the HDFC Bank’s official website.

You can also call the number 18002586161 to report any unathorised transaction on your card. You can then get it blocked and ask the bank to reissue you a new card.

Things to Keep Handy before Calling Phone Banking to Report Unauthorised Transaction

You will have to keep following information ready before calling phone banking to report unauthorised transaction on your credit card:

• Your credit card number
• The type of transaction i.e., whether the card was used to make an online purchase, or swiped at a retail, grocery store, etc.
• The date on which the transaction took place
• The transaction amount

HDFC Bank Phone Banking Numbers in India

HDFC Phone Banking Numbers for Existing NRI Customers

You can click on the click on the link - https://v1.hdfcbank.com/nri_banking/NRI-TollFreeNos.htm to find the phone banking number of the country in which you reside.

FAQs on HDFC Credit Card Unauthorised Transaction

1. What is the maximum liability offered to me in case of unauthorised transaction?

   In case of unauthorised transaction due to negligence from the bank’s end, you will be offered ‘Zero Liability’by the lender. However, in case of negligence from your end, you will have 100% liability unless you have informed the bank regarding the fraudulent transaction within three business days.

2. Within how many days should I inform the bank about the unauthorised transaction?

   In case you notice an unauthorised transaction or you lose your card, you must inform the bank within three business days of the incident.

3. Will the bank compensate me if I report the unauthorised transaction on time?

   Yes, the bank will offer you the full compensation in case you report the unauthorised transaction on time.