Vijaya Bank caters to a diverse population of India. It provides a number of credit cards to satisfy the needs of its customer base. The bank ensures a 24x7 customer care hotline for credit card holders to seek help related to their credit cards. Customers have a number of channels to address their queries and issues via phone, email, SMS and in person. With the SMS services, customers can quickly hotlist any credit card immediately without having to dial the customer care number. The bank has a proper system in place for customers to escalate their case further if they find the redressal unsatisfactory.
Vijaya Bank provides its customers 24x7 toll free numbers to resolve any issues and queries.
1800 425 5885,1800 425 9992,1800 425 4066
To block a credit card, you can send an SMS from your registered mobile to 575758. The message should contain the following
BLOCK VIJ XXXX (where XXXX is the last 4 digits of your credit card number)
The credit card will be blocked and a confirmation message will be sent to your registered mobile. In case you do not receive a reply within 5 minutes, please contact the customer care service.
Customers who are registered for SMS alerts can send in feedback to state if they are happy or unhappy with the service.
You can also write a mail to Vijaya Bank regarding any issue or query you might have on your credit card.
For all the debit card related queries/complaints/feedback, you can call the 24/7 customer care helplines 1800 425 9992 / 1800 425 5885/ 1800 425 4066.
Alternatively, you can also send an e-mail to firstname.lastname@example.org or email@example.com or firstname.lastname@example.org
Any queries/concerns related to internet banking and VNET banking services can be cleared by calling Vijaya Bank’s toll free customer helplines 1800 425 9992 / 1800 425 5885/ 1800 425 4066.
You can also contact Bangalore head office at 080 -25584066
You can also write an e-mail regarding all your internet banking queries to email@example.com
To know the details of opening a new account with Vijaya Bank, residents of Delhi, Hyderabad, Mumbai and Bengaluru can give a missed call to 09243210480.
The bank representative will give a call back allowing you to clear all your queries regarding new account opening with the bank.
For balance enquiry of your savings account you can call 1800 103 5525
To know the recent transactions or mini-statement, you can dial 1800 103 5535
You can use the common toll free numbers to get information related to any products/services offered by the bank.
You can also visit the nearest bank branch to clear all your concerns. You can get the details of all Vijaya Bank branches and ATMs, by visiting the page ‘Find a Branch/ATM' on the bank’s website.
If you are residing in Bengaluru, you can also walk-in to the bank’s head office or contact the same through phone. The branch address and phone number are as follows
Vijaya Bank Head office Address
41/2, Trinity Circle, M.G. Road,Bengaluru – 560001
Contact number: 080 – 25584066
Non-resident Indians (NRIs) can call 91 80 25584066 for all their queries and concerns.
Alternatively, they can also send an e-mail to firstname.lastname@example.org describing their concern.
A helpline is available at the bank’s International Banking Division. NRI customers can send their queries to the following address
NRI Customer Cell, International Banking Division, Head Office, 41/2, M. G. Road, Bangalore – 560 001
For quick redressal of customer’s issues, the bank has set up an exclusive Customer Grievance Redressal Cell. This is attached to the Planning and Development department headed by a General Manager who functions as the Nodal Officer for customer grievances.
You can either contact the Chief Grievance Redressal Officer/Nodal Officer, who is available in the Bengaluru office or approach your region specific customer contact cell nodal officer. The contact numbers and e-mail addresses of all the nodal officers are listed below.
Vijaya Bank’s Chief Grievance Redressal Officer Address
Customer Comfort Cell,Head Office, 41/2,M. G. Road, Bangalore – 560 001.
Contact number: 080 - 25584066 (Ext-133)
Fax: 080 – 25584236
|Region||Contact Details||E-mail address|
|Bangalore - Northemail@example.com|
|Bangalore - Southfirstname.lastname@example.org|
|Hubli||7506027708, email@example.com firstname.lastname@example.org|
If Vijaya Bank fails to give satisfactory redressal to the customer’s grievance, the customer can take the following steps to address the issue.
Vijaya Bank also provides an online platform to raise customer grievances/complaints. The online form termed as ‘Standard Public Grievance Redressal System’ is available in the bank’s website under the ‘Helpdesk>Complaints & Grievances’ page.
Customers need to enter the required details such as the account number, branch name against which they would like to raise the complaint, personal details such as name, contact number and address, and the details of the complaint.
Customers can also check status of grievances submitted online. ‘Know Your Complaints/ Grievance (SPGRS) status’ is available on the same ‘Complaints & Grievances’ page. Customers just need to enter the complaint registered number, mobile number to track the status of their complaint.
Vijaya Bank, dating back to 1931, serves a varied customer base through a network of 1786 branches in India. It also has 50 extension counters and 1562 ATMs in all States and Union Territories of the country. Though it started to promote banking habits and entrepreneurship, the bank has expanded dramatically and offers a number of banking products and services that includes deposits, loans, debit and credit cards, fund transfers, NRI services, remittances and more. The bank has taken measures to incorporate modern technology to enhance its services.