Vijaya Bank caters to a diverse population of India. It provides a number of credit cards to satisfy the needs of its customer base. The bank ensures a 24x7 customer care hotline for credit card holders to seek help related to their credit cards. Customers have a number of channels to address their queries and issues via phone, email, SMS and in person. With the SMS services, customers can quickly hotlist any credit card immediately without having to dial the customer care number. The bank has a proper system in place for customers to escalate their case further if they find the redressal unsatisfactory.
Vijaya Bank provides its customers 24x7 toll free numbers to resolve any issues and queries.
1800 425 5885
1800 425 9992
1800 425 4066
To hotlist a credit card, you can send an SMS from your registered mobile to 575758. The message should contain the following
BLOCK VIJ XXXX (where XXXX is the last 4 digits of your credit card number)
The credit card will be hotlisted and a confirmation message will be sent to your registered mobile. In case you do not receive a reply within 5 minutes, please contact the customer care service.
SMS Alerts Customer Care:
Customers who are registered for SMS alerts can send in feedback to state if they are happy or unhappy with the service.
If you are happy with Vijaya Bank Credit Card Customer Care you can message “HPY <space> Y”.
If you are unhappy, you can send “HPY <space> N”.
This message should be sent to 09844213910.
You can also write a mail to Vijaya Bank regarding any issue or query you might have on your credit card.
You can email email@example.com for card related queries.
You can also use firstname.lastname@example.org which is a single platform to address all grievances.
NRIs can use email@example.com.
For quick redressal of customer’s issues, the bank has set up an exclusive Customer Grievance Redressal Cell. This is attached to the Planning and Development department headed by a General Manager who functions as the Nodal Officer for customer grievances.
Vijaya Bank holds a Customer Meet on the 15th of every month, or the following working day in case of holidays. On this day, any customer can meet the executives of the bank and the branch head to address their issues. No appointment is required.
Customers can call the toll free customer care service for any queries or complaints.
There is also email and SMS services provided.
Vijaya Bank also provides an option to write complaints or suggestions on their banking website.
If the customer is not satisfied with the resolution, the matter can be taken up with the regional manager.
The next level of escalation is to contact the Nodal Officer.
If still not satisfied, the matter can be addressed to the Chairman & Managing Director of the Bank.
If Vijaya Bank fails to give satisfactory redressal to the customer’s grievance, the customer can take the following steps to address the issue.
Contact the Banking Ombudsman under the Banking Ombudsman Scheme- 2006.
Contact the District Consumer Forums under Consumer Protection Act. 1985.
Write to Directorate of Public Grievances, Government of India, Cabinet Secretariat Sansad Marg, New Delhi -110 001.
Shri. A S Rajeev,
The Nodal Officer/Chief Grievance Redressal Officer,
Customer Comfort Cell
Head Office, 41/2, M. G. Road
Bangalore – 560 001.
TEL (O) 080 - 25584066 Ext 174,
FAX 080 - 25580951.
Email : gmpublicgrievances@VIJAYABANK.co.in
Vijaya Bank, dating back to 1931, serves a varied customer base through a network of 1786 branches in India. It also has 50 extension counters and 1562 ATMs in all States and Union Territories of the country. Though it started to promote banking habits and entrepreneurship, the bank has expanded dramatically and offers a number of banking products and services that includes deposits, loans, debit and credit cards, fund transfers, NRI services, remittances and more. The bank has taken measures to incorporate modern technology to enhance its services.