Syndicate Bank Credit Card Customer Care

Syndicate Bank is among the top banks in the country which offers its customers a wide range of products including credit cards. To make sure that the customers and all their queries are addressed efficiently and effectively, the bank offers a specific customer care helpline number for credit cards with round the clock assistance.

24*7 Credit Card Customer Care Toll-Free Number

For credit cards, Syndicate Bank provides a toll-free number which is 1800225092. The number will be only free for BSNL and MTNL landline users.

For other networks, the customer care number which you can call for all kinds of credit card queries is 022-4042 6003. This is will carry carrier charges.

Syndicate Bank Credit Card Enquiries

Loss of Credit Card

In the case of loss of the card or, if your card is stolen, you will need to call the customer care number of the bank on an immediate basis to report it. The representative will then take your details and block the credit card to prevent any kind of fraudulent transaction.

The number which you need to call is 1800225092. If you are not able to contact the customer care through phone, you can also write an e-mail to the bank at cardcentre@syndicatebank.co.in.

Syndicate Bank International Credit Card Helpline Number

The bank also provides an international customer care number for all their products. They do not offer a separate international number for credit card queries.

The phone number which you can call for any query is 022-2218 9606 / 022-2218 1780 and is available from 10 a.m. to 5 p.m.

If you are not able to get in touch with the international customer care via phone, you can send an e-mail to nrd@syndicatebank.co.in stating your query.

Syndicate Bank E-mail Address Details

If at all you are not able to contact the customer care of Syndicate Bank via phone and if visiting the branch of the bank is not an option, you can send an e-mail to the bank stating your query.

For any queries about credit cards, you can state your query or complaint in an e-mail and send it to cardcentre@syndicatebank.co.in For any other general queries, you can send an e-mail to syndcare@syndicatebank.co.in

Syndicate Bank Grievance Redressal System

To cater to all kinds of queries and complaints of customers, Syndicate Bank has a strict and effective grievance redressal policy put in place which is followed by the customer care department of the bank.

First Level:

The first level of grievance redressal is when you contact the customer support for any kind of query you might have about the general products of the bank or regarding a specific product such as credit card. You can contact the credit card customer care or the toll-free number for general queries and the representative will solve it over call itself or through e-mail if you choose so.

Syndicate Bank observes ‘Customer Day’ on the 15th of every month across all bank branches when customers can meet the senior or the top-level management of the bank including the Managing Director and the Chairman without any kind of prior appointment.

Second Level

If you are not satisfied with the answer provided by the customer care about your query or complaint, the next level of grievance redressal is to contact the branch manager. In this level, any kind of complaint will be addressed and solved on an immediate basis.

However, if your query is not answered to your satisfaction, the complaint is transferred to the nodal officer at the regional office

Here is the list of regional nodal officers of Syndicate Bank

Third Level

If you are not satisfied with the answer to your complaint or query from the regional nodal officers of the bank, you can then address the query to the corporate office at Bangalore. Your query should be addressed to the Nodal Officer or the Controlling Authority at the corporate office at this address:

Mr. Indersain Baluja

General Manager,

Syndicate Bank, Corporate Office,

Business Strategy & Planning Department,

Syndicate Bank Building,

2nd Cross, Gandhinagar,

Bengaluru - 560009

Phone: 080-22260281

Fax: 080-22208960

E-Mail: syndcare@syndicatebank.co.in

Fourth Level

If the response offered by the nodal officer is not completely satisfactory to your query or complaint, you can write to the Chairman and the Managing Director of the bank.

Fifth Level

In order to strengthen the grievance redressal of the complaints, as per the guidelines of the Reserve Bank of India, Syndicate Bank has appointed Shri Suresh S. Savekar as the Internal Ombudsman. Any grievances, complaints or queries will be addressed by the Internal Ombudsman as the last level of the grievance redressal procedure of the bank.

Syndicate Bank Nodal Officer Contact Details

Write to Syndicate Bank

If you do not have access to the internet and wish to contact the bank, you can always do so by writing a letter and posting it to the corporate office of the bank. The letter needs to be sent to the following address:

Corporate Office,

II Cross, Gandhi Nagar,

Bangalore 560 009.

Karnataka (India).