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SBI Credit Card Customer Care Number

If you have a query regarding your SBI credit card, need to report a lost card, or wish to raise a dispute, connecting with the right support channel is crucial. SBI Cards & Payment Services provides multiple touchpoints, including toll-free numbers, WhatsApp services, and a dedicated grievance redressal cell. 

Updated On - 17 Jan 2026

Below is a comprehensive guide to contacting SBI Credit Card customer care efficiently.

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Primary Customer Care Numbers

For immediate assistance, you can contact the SBI Card helpline using the following numbers.

Operational Hours: 8:00 AM to 8:00 PM (Monday to Saturday).

Contact Type

Number

Toll-Free Number

1800 180 1290

Tolled Number

1860 500 1290 / 1860 180 1290

City-Wise Number

39 02 02 02 (Prefix your local STD code)

SBI Credit Card Customer Care Number
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Quick Digital Services (SMS & Missed Call)

Avoid waiting on hold by using SBI’s automated digital services for common queries like balance checks and reward points.

SBI Credit Card Missed Call Service

Give a missed call from your registered mobile number to the specific numbers below:

Service

Missed Call Number

Available Cash & Credit Limit

8108100986

Reward Points Summary

8422845514

Subscribe to WhatsApp Service

8080945040

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SBI Credit Card SMS Service

Send an SMS to 5676791 using the formats below.(Note: ‘YYYY’ represents the last four digits of your SBI Credit Card)

Information Required

SMS Format

Block Lost/Stolen Card

BLOCK YYYY

Balance Enquiry

BAL YYYY

Available Credit/Cash Limit

AVAIL YYYY

Last Payment Status

PAYMENT YYYY

Reward Points Summary

REWARD YYYY

Subscribe to E-Statement

ESTMT YYYY

Duplicate Statement Request

DSTMT YYYY MM (MM = Month)

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SBI Credit Card WhatsApp Connect

You can now manage your account directly through WhatsApp. This service allows you to check reward points, download statements, book Flexipay EMIs, and pay utility bills.

How to Subscribe to WhatsApp Connect:

  • Missed Call: Give a missed call to 8080945040 from your registered mobile.
  • SMS: Send WAOPTIN YYYY (Last 4 digits of card) to 5676791.
  • WhatsApp Direct: Save the number 9004022022, type 'OTPIN', and send it via WhatsApp.
  • Mobile App: Log in to the SBI Card App and select 'WhatsApp Connect' under the 'More' menu.

How to Contact SBI Credit Card via Email & Post

If you prefer written communication or need to submit physical documents, use the details below.

Email ID: customercare@sbicard.com

Postal Address:

SBI Cards and Payment Services Limited Unit 401 & 402, 4th Floor,

Aggarwal Millennium Tower,E-1,2,3 Netaji Subhash Place,

Wazirpur, New Delhi 110034.(CIN: L65999DL1998PLC093849)

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SBI Credit Card Grievance Redressal Mechanism

If you are unsatisfied with the resolution provided by the standard customer care channels, you can escalate your issue to the Grievance Redressal Cell.

Step 1: Contact the Escalation Team

  1. Helpline (If unsatisfied with online resolution): 1860-180-7777
  2. Reporting Mis-selling/Harassment: 080-39356050

Step 2: Write to the Manager 

If the issue persists, write directly to the 'Manager - Customer Care Services' at: SBI Cards & Payment Services Ltd.DLF Infinity Towers, Tower C, 12th Floor, Block 2,Building 3, DLF Cyber City, Gurgaon - 122002 (Haryana), India.

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SBI Credit Card International Helpline Numbers (For NRIs)

SBI provides dedicated support for NRI customers residing abroad. Below are the toll-free numbers for major countries.

Country

Contact Number

Country

Contact Number

USA

1866-328-4209

UK

808-101-7633

Canada

1866-3284-209

UAE

800-091-190-05

Australia

1800-012-473

Singapore

800-101-2333

Saudi Arabia

800-814-4209

Germany

800-183-0736

France

800-740-849

Italy

800-789-407

For countries not listed, you can call the Indian representative at +91-80-26599990 (chargeable).

Prerequisites Before Calling Customer Care

To ensure a quick resolution and smooth navigation of the IVR (Interactive Voice Response) system, keep the following details ready before you call:

  1. 16-digit Card Number (for account identification)
  2. Card Expiry Date (for verification)
  3. Date of Birth (DDMMYYYY format)
  4. Registered Mobile Number (to receive authentication OTPs)
  5. 4-digit PIN (may be required for identity confirmation)

BankBazaar Safety Tip: SBI Card representatives will never ask for your CVV or online banking password. Never share these details over the phone.

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FAQs on SBI Credit Card Customer Care

  • How do I immediately block a lost or stolen SBI Credit Card?

    You should report the loss immediately by calling customer care. Alternatively, SMS BLOCK YYYY (last 4 digits of card) to 5676791 to instantly block the card and prevent misuse.

  • Is the SBI Credit Card customer care number toll-free?

    Yes, the numbers 1800 180 1290 is toll-free and 24*7. However, numbers starting with 1860 or local landlines may incur standard calling charges.

  • Can I track the status of a transaction dispute?

    Yes. After raising a dispute via the app or website, you will receive a Service Request Number. Enter this number on the SBI Card website to view real-time status updates.

  • How do I update my mobile number or email ID?

    You can update your contact details by logging into the SBI Card Online portal or the Mobile App. For security, this change requires authentication via an OTP sent to your existing registered number.

  • How do I generate my credit card PIN?

    You can generate or reset your PIN through the SBI Card Mobile App, the online website, or by calling the customer care IVR system.

  • What is the SBI Customer Care for NRI’s?

    The State Bank of India (SBI) customer care number for NRIs is 1800-425-3800 or 1800-11-2211. You can also call the bank’s tolled number +91-80-26599990 for any queries or suggestions. 

  • Can I use the SBI Credit Card Customer Care service if I am not an SBI Credit Cardholder?

    The SBI credit card customer care service is only available to SBI Credit Cardholders. Non-cardholders must use other customer support channels provided by SBI for assistance. 

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  4. Federal Bank Credit Card Customer Care
  5. IndusInd Bank Credit Card Customer Care
  6. PNB Credit Card Customer Care
  7. RBL Bank Credit Card Customer Care
  8. Kotak Credit Card Customer Care
  9. Yes Bank Credit Card Customer Care
  10. Standard Chartered Credit Card Customer Care
  11. Canara Bank Credit Card Customer Care
  12. HSBC Credit Card Customer Care
  13. Indian Bank Credit Card Customer Care
  14. Bank of Baroda Credit Card Customer Care
  15. Bank of India Credit Card Customer Care
  16. Union Bank of India Credit Card Customer Care
Credit Card Bill Payment
  1. Credit Card Bill Payment
  2. SBI Credit Card Bill Payment
  3. HDFC Credit Card Bill Payment
  4. Federal Bank Credit Card Bill Payment
  5. Axis Bank Credit Card Bill Payment
  6. IndusInd Credit Card Bill Payment
  7. Kotak Credit Card Bill Payment
  8. Standard Chartered Credit Card Bill Payment
  9. RBL Bank Credit Card Bill Payment
  10. HSBC Credit Card Bill Payment
  11. PNB Credit Card Bill Payment
  12. Canara Bank Credit Card Bill Payment
  13. Bank of Baroda Credit Card Bill Payment
  14. Bank of India Credit Card Bill Payment
  15. Union Bank Credit Card Bill Payment
Credit Card Eligibility
  1. Credit Card Eligibility
  2. SBI Credit Card Eligibility
  3. HDFC Credit Card Eligibility
  4. Federal Bank Credit Card Eligibility
  5. Axis Bank Credit Card Eligibility
  6. Yes Bank Credit Card Eligibility
  7. IndusInd Bank Credit Card Eligibility
  8. HSBC Credit Card Eligibility
  9. Kotak Credit Card Eligibility
  10. Canara Bank Credit Card Eligibility
  11. Standard Chartered Credit Card Eligibility
  12. RBL Bank Credit Card Eligibility
  13. Bank of Baroda Credit Card Eligibility
  14. Union Bank Credit Card Eligibility
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