OBC Credit Card Customer Care

The Oriental Bank of Commerce is among the oldest banks in the country offering a wide variety of products. The credit card they offer is partnered with the State Bank of India. To raise any queries or to report any complaints, you can get in touch with the customer care of the bank with the phone numbers given below.

OBC Bank Credit Card Customer Care Number

Oriental Bank of Commerce has a universal customer care number for all their products and does not have a separate number for credit cards.

The toll customer care number is 0120 – 2580001.

OBC Bank Toll-Free Customer Care Number

The bank can also be contacted through their toll-free phone numbers for queries and complaints for any product.

The toll-free numbers of the bank are:

• 1800-102-1235
• 1800-180-1235

To get in touch with a particular department of Oriental Bank of Commerce, you can call the following phone numbers or write to them via e-mail.

• 91-124-4126376 - pnd@obc.co.in - (Planning and Corporate Strategy Department)
• 91-124-4126113 - insp@obc.co.in - (Control and Inspection Department)
• 91-124-4126341 - gad@obc.co.in - (Services Department)
• 91-124-4126227 - dit@obc.co.in - (IT Department)
• 91-124-4126231 - publicity@obc.co.in - (Publicity and PR Department)

Credit Card Enquiries

Loss and blocking of Credit Card

If you have lost or misplaced your OBC credit card or in case of theft, you will need to report it by calling the bank. You can either call the toll-free numbers or even the general customer care number of the bank.

Since the credit card offered by Oriental Bank of Commerce is in partnership with the State Bank of India, you can also call the customer care number of SBI as well. The customer care representative will record the loss of card and block it to prevent fraudulent transactions.

Oriental Bank of Commerce Credit Card Grievance Redressal

For any kind of grievances, complaints or queries you might have, the first level of the redressal procedure is to contact the customer care of the bank. You can contact the customer care of Oriental Bank of Commerce through the toll number or toll-free numbers as well.

However, if you are not satisfied with the solution provided by the customer care representatives, you can follow this procedure for grievance redressal:

Level 1:

For Oriental Bank of Commerce, the procedure of grievance redressal starts with the bank’s Branch Manager being the first level of communication for any complaints or queries.

You can visit the website of the bank and download the complaint form or visit the bank branch and fill the form with the required details. Your name, telephone number, e-mail ID along with the name of the branch and city details must be mentioned in the form. Once done, you will have to submit it to the branch manager.

Level 2:

If you are not satisfied with the response offered by the branch manager, you can contact the nodal officers. The list of nodal officers, addresses and phone numbers is provided below.

Level 3:

If the response by the nodal officers is not satisfactory according to you or does not answer your query, you will have to then get in contact with Sh. Khushi Ram Kandwal who is the Assistant General Manager, Complaint Cell, Corporate Office, Oriental Bank of Commerce.

To get in touch with the assistant GM, you can call 0124-4126395 or write a mail stating your query to complaint@obc.co.in.

Level 4:

You can get in touch with the General Manager of the bank, Mr. Harish Banga if you query is not answered to your satisfaction or your grievance is not addressed.

To contact Mr. Harish Banga, you will have to either call 0124-4126371 or write a mail to cgro@obc.co.in.

Level 5:

The last point of contact for any kind of grievance or query is the banking ombudsman who is the highest authority of the bank to solve and answer any kind of customer issue.

You will have to download the complaint form from the website, fill it and submit it at the branch of the bank.

Oriental Bank of Commerce Nodal Officer Contact Details

Oriental Bank of Commerce Nodal Office Details

Write to Oriental Bank of Commerce

If you wish to write to the bank about any query, suggestion, feedback or complaint, you can write a letter to the corporate office of Oriental Bank of Commerce.

The address of the corporate office is:

Plot No. 5, Institutional Area,
Sector-32 Gurgaon – 122001.

FAQs on OBC Credit Card Customer Care

1. What process should I follow to close my OBC Credit Card?

You can easily close an OBC credit card by giving a call to the OBC phone banking number. You can also close your credit card online via net banking. You can also visit the nearest branch of OBC and close your credit card.

2. How do I know if I am eligible to apply for an add-on OBC credit card (under OBC-SBI scheme)?

The primary cardholder for this scheme can apply for an add-on card. You can apply for one for your family members. This includes your children and siblings. You should be over 18 years old to be eligible for an add-on credit card.

3. Am I allowed to withdraw cash from ATMs using an OBC credit card?

Yes, you can always withdraw cash from an ATM using the OBC credit card.

4. What can I do if I misplace my OBC credit card?

If you do lose or misplace your credit card, you should call on the OBC helpline numbers and block your credit card.

5. What is the number of the OBC Planning and Corporate Strategy Department?

You can call 91-124-4126376 or send an email to pnd@obc.co.in