YES Bank Escalation Matrix - Grievance Redressal
YES Bank values its customers and strives to provide the best banking experience. If you have any concerns or grievances, the bank has a defined escalation process to ensure effective and prompt resolution of your queries.
YES Bank Grievance Redressal Overview
If you have a complaint, follow the structured escalation path below. Start with Level 1 and only proceed to the next level if the issue is not resolved within the specified timeframe.
Escalation Level | When to Use | Key Contact Method |
Level 1: Initial Complaint | For any new grievance or concern. | Visit a branch, use the online form, call Phone Banking, email, or use Net Banking. |
Level 2: Grievance Officer | If the issue is not resolved within 7 working days. | Email or write to the Grievance Redressal Officer. |
Level 3: Principal Nodal Officer | If you are unsatisfied with the Level 2 resolution. | Email or write to the Principal Nodal Officer. |
Final Level: Banking Ombudsman | If the issue remains unresolved after 30 working days. | File a complaint on the official RBI portal. |
Level 1 Escalation: Register Your Complaint
If you have a complaint, you can raise it through the following channels:
Visit a Yes Bank Branch
- Visit your nearest YES Bank branch during its working hours.
- Register your complaint in the Complaint Register available at all branches.
- Contact the designated officer (contact details displayed at the branch) or meet the Branch Manager for assistance.
Online & Electronic Channels
- Online Complaint Form: Submit your grievance through the official website.
- Phone Banking: Call YES Touch Phone Banking, available 24x7.
- Email: Write to them at yestouch@yesbank.in
- Net Banking: Log in to your Net Banking account, navigate to 'My Space' > ;Mailbox' to submit your complaint.
Level 2: Escalate to the Grievance Redressal Officer
If your complaint is not resolved within 7 working days, you may escalate it to Yes Bank’s Grievance Redressal Officer:
Grievance Redressal Officer:
YES Bank Limited
YES Bank House, Off Western Express Highway,
Santacruz East, Mumbai – 400055
Email: head.grievanceredressal@yesbank.in
Find the list of area-wise Nodal Officers here.
Level 3: Escalate to the Principal Nodal Officer
If you are not satisfied with the resolution at Level 2, you can escalate the issue further to the Nodal Officer of the bank:
Principal Nodal Officer:
YES Bank Limited
YES Bank House, Off Western Express Highway,
Santacruz East, Mumbai – 400055
Email: principal.nodalofficer@yesbank.in
Final Level: Escalation to Banking Ombudsman
If your concern remains unresolved beyond 30 working days, you can escalate it to the Banking Ombudsman via the official RBI portal.
Yes Bank is committed to resolving your concerns efficiently. Feel free to reach out through any of the channels mentioned above, and their team will be happy to assist you!
FAQs on YES Bank Escalation Matrix - Grievance Redressal
- How can I register a complaint with Yes Bank?
You can register your complaint by visiting any Yes Bank branch, filling out the online complaint form, calling YES Touch Phone Banking (available 24x7), writing an email to yestouch@yesbank.in, or through your Net Banking account under ‘My Space’ → ‘Mailbox’
- How long does it take for Yes Bank to resolve a complaint?
Yes Bank aims to resolve complaints within 7 working days from the date of receipt. If your issue is not resolved within this period, you can escalate it to the Grievance Redressal Officer.
- What should I do if I am not satisfied with the response from the bank branch?
If your complaint remains unresolved after 7 working days, you can escalate it to the Grievance Redressal Officer by emailing head.grievanceredressal@yesbank.in or calling 022-39489373.
- What can I do if my complaint is still unresolved after 30 working days?
If your concern is not resolved within 30 working days, you can escalate it to the Banking Ombudsman through the official RBI Complaint Portal for independent review and resolution
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