YES Bank Escalation Matrix - Grievance Redressal

YES Bank values its customers and strives to provide the best banking experience. If you have any concerns or grievances, the bank has a defined escalation process to ensure effective and prompt resolution of your queries.

Level 1 Escalation: Register Your Complaint

If you have a complaint, you can raise it through the following channels:

Visit a Yes Bank Branch

Visit your nearest YES Bank branch during its working hours.
Register your complaint in the Complaint Register available at all branches.
Contact the designated officer (contact details displayed at the branch) or meet the Branch Manager for assistance.

Online & Electronic Channels

Online Complaint Form: Submit your grievance through the official link: YES Bank Complaints
Phone Banking: Call YES Touch Phone Banking, available 24x7.
Email: Write to them at yestouch@yesbank.in
Net Banking: Log in to your Net Banking account, navigate to 'My Space' > ;Mailbox' to submit your complaint.

Level 2: Escalate to the Grievance Redressal Officer

If your complaint is not resolved within 7 working days, you may escalate it to Yes Bank’s Grievance Redressal Officer:

Grievance Redressal Officer:

YES Bank Limited

YES Bank House, Off Western Express Highway,

Santacruz East, Mumbai – 400055

Email: head.grievanceredressal@yesbank.in

Contact: 022 – 39489373

Find the list of area-wise Nodal Officers here.

Level 3: Escalate to the Principal Nodal Officer

If you are not satisfied with the resolution at Level 2, you can escalate the issue further to the Nodal Officer of the bank:

Principal Nodal Officer:

YES Bank Limited

YES Bank House, Off Western Express Highway,

Santacruz East, Mumbai – 400055

Email: principal.nodalofficer@yesbank.in

Contact: 022 – 39489374

Final Level: Escalation to Banking Ombudsman

If your concern remains unresolved beyond 30 working days, you can escalate it to the Banking Ombudsman via the official RBI portal: Escalate to Banking Ombudsman

Yes Bank is committed to resolving your concerns efficiently. Feel free to reach out through any of the channels mentioned above, and their team will be happy to assist you!

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