Utkarsh Small Finance Bank Credit Card Customer Care Number

The following is a list of common routine banking functions that can be performed by calling this number:

• Find out information related to your bank account
• Get help using a debit card
• Get help with your mobile or online banking
• Get help when a transaction you made doesn't go through or when the money hasn't been deducted yet
• Ask general questions regarding banking services offered by this bank
• Get help with any banking products and services offered by this bank

Dedicated Micro Banking & Loan Support Helpline

Customers of the bank who have used a micro-finance service or taken out a loan can call a dedicated line to receive service.

Micro Banking Support Number

• 1-800-208-1788

The following is a list of what customers can do by using the micro-banking help line:

• Find out what you need to know regarding your loan account
• Get help with any problems related to your loan's EMI payments
• Confirm or adjust the repayment schedule
• Ask questions about micro-finance products
• Ask any general questions related to loans or borrowing
• Get help with any product or service related to micro-banking or loans

Dedicated Customer Support for Credit Card

Utkarsh Small Finance Bank provides dedicated customer support for credit card customers via specialty telephone helplines.

Credit Card Support Telephone Numbers

• 1800 309 3665
• 1800 309 7986

Credit card users can contact the above numbers for detailed credit card assistance related to:

• Activating a new credit card
• Reporting lost or stolen cards
• Understanding bills
• Resolving a dispute over a transaction
• Checking available credit limits
• Reward point questions
• Other general credit card servicing needs

Official Email Support Channels

In addition to telephone support, customers can send email correspondence to four different email addresses depending on the nature of the inquiry, including submitting documents by email:

• customercare@utkarsh.bank – for general banking inquiries
• communications@utkarsh.bank – for auto-generated communication from the bank
• creditcards@utkarsh.bank – for inquiries related to credit cards
• securedcc@utkarsh.bank – for inquiries related to secured credit card services

Some examples of when to use email support include:

• Formal complaints
• Sharing evidence of fraud or transactions via screenshots
• Requesting a written explanation
• Escalating unsolved issues
• Submitting requests for assistance that require documentation

Note: To enable faster processing of your complaint or inquiry, always include your registered mobile number, your account number, and a detailed description of your complaint or inquiry.

Utkarsh Small Finance Bank's Registered Office

The registered office of Utkarsh Small Finance Bank is where all of the bank's central administrative functions are performed, and also where all corporate-level communications occur, and escalated customer concerns are addressed.

Address:

• Utkarsh Tower Registered Office
• NH-31, Airport Road
• Sehmalpur, Kazi Sarai, Harhua
• Varanasi, 221105
• Uttar Pradesh, India

Customer Support at Branch Locations

Customers can easily locate their nearest branch using the branch locator tool on the bank's official website. Branch visits still play a vital role in a variety of service areas, and branch employees assist customers in accessing digital banking platforms.

Customers may visit any branch location for the following reasons:

• Open a new account
• Update KYC documentation
• Make deposits and withdrawals
• Access cheque-related services
• Complete loan documentation and processing
• Seek help with banking issues in person

Digital Banking Support

Utkarsh Small Finance Bank offers digital banking support for customers using mobile or internet banking platforms. Most digital-related issues can be resolved by calling the toll-free number or emailing customer support.

Support is provided for the following types of requests:

• Login assistance or assistance with resetting passwords
• Assistance with technical issues related to the banking app
• Assistance when transactions are not processed correctly
• Assistance when transferring funds
• Assistance with online banking access
• Assistance with navigating the account dashboard

Grievance Files Redressal Mechanism

Customers should retain reference numbers for all complaints and copies of any communication with the bank to help expedite resolution if the complaint goes to a higher level. The bank has an organised grievance redressal mechanism to resolve customer complaints not resolved through the customer care line.

A common escalation process that can be followed is:

• Customer raises a complaint to customer care
• Customer's complaint is reviewed by the grievance team
• Complaint is escalated to higher-level staff within the bank for resolution
• Final attempt to resolve complaint will be made by senior management

Assistance for Lost or Stolen Cards

Customers have to act promptly if they lose or have their debit or credit card stolen. By reporting quickly, customers can reduce the risk of financial loss and protect their account's safety and security.

If the customer loses or has their debit or credit card stolen, they need to:

• Immediately call the toll-free number to put a hold on their card
• Have the card blocked right away
• Report any suspicious or unauthorized transactions
• Request a replacement card if needed

Common Issues Handled by Customer Care

Most day-to-day banking issues can be resolved with one phone call to customer care. There are many issues that the Customer Care Team resolves on behalf of the bank. Some examples are:

• Failed online transactions
• Inquiries about account balance
• Issues related to the use of debit or credit cards
• Questions about repayment of loans
• Problems accessing internet banking
• Requests regarding KYC and updating account information
• General service-related inquiries

Tips on How to Receive Faster Customer Support

If you're contacting Utkarsh Small Finance Bank, use the following advice to ensure your issue is resolved quickly:

• Use your registered mobile number when calling
• Have your card/account number and other necessary information ready
• Clearly explain the reason for your call
• Send an email if you are submitting documentation (e.g., receipts)
• Ensure you are calling the correct department's helpline

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