Unity Bank Credit Card Customer Care Number
If customers need help with credit cards issued by Unity Small Finance Bank, then they can reach the bank’s customer support through multiple channels such as phone, email, or grievance escalation. These customer care support options assist with issues, such as lost or blocked cards, billing disputes, reward queries, or transaction concerns.
What is the Unity Bank Credit Card Customer Care Number?
Credit card holders of Unity Small Finance Bank may need assistance with billing, transactions, credit card-related queries. To ensure quick resolution, the bank provides multiple customer support channels including phone, email, and grievance escalation.
The contact number of credit card customer care of Unity Small Finance Bank are:
Number for domestic customers:
- 1800-209-1122
NRI customers:
- 91-22-68707700
Note: These contact numbers are available 24x7 including public holidays.
Other Customer Care Details of Unity Bank Credit Card
Customers can call the helpline for support with various credit card services such as card activation, payment queries, statement requests, and reward point details. The helpline can also be used to report urgent issues like a lost or stolen credit card or suspicious transactions.
Customers can also reach out to the customer care center of Unity Small Finance Bank via the following modes:
Contact Type | Details |
Email (mis-spelling, harassment, or complaints) | |
Principal Nodal Officer | Email: level3escalation@unitybank.co.in Call: +91 9152366104 (available Monday to Friday from 9:30 a.m. to 6:00 p.m.) |
Telephone number of registered office | 011-47414100 |
Corporate office email address |
Unity Bank Grievance Redressal (Principal Nodal Officer)
If a customer issue is not resolved through the regular customer care channel, the bank provides a formal grievance redressal mechanism. Customers can escalate their complaint to higher authorities such as the Principal Nodal Officer.
The contact channel and details of grievance redressal escalation matrix are:
Level 1:
Centralized Customer Care Representative | Mr. Prashant Kumar Mishra |
Contact number | 9167225962 (call any day from Monday to Friday between 09:30 AM to 06:00 PM, excluding national or public holidays) |
Or, customers can reach out to the region-wise banking ombudsman officers and nodal officers. To get the contact details of the nodal or ombudsman officers, follow the below-mentioned steps:
- Visit the official website of Unity Bank.
- Navigate to the ‘Contact Us’ page.
- Click on the link ‘Grievance Redressal Escalation Matrix’.
- A new page will open where you will get the list of nodal officers or region-wise banking ombudsman officers.
Level 2:
Escalation Officer | Ms. Rajinder Kaur |
Contact number | 9152366105 (call any day from Monday to Friday between 09:30 AM to 06:00 PM, excluding national or public holidays) |
Note: Issue will be resolved within seven working days.
Level 3:
The customer may escalate his grievance to Principal Nodal Officer of the Bank if the customer is not satisfied with the resolution or the customer does not hear from the bank in 15 working days.
Contact Type | Details |
Officer Name | Mr. Mahendra Bindra |
Email ID | |
Phone Number | +91 9152366104 (call timing is 9:30 a.m. to 6:00 p.m. from Monday to Friday) |
Level 4: The Regulator- Integrated Ombudsman
The complaint under this scheme can be submitted online through the official portal RBI or by sending email at crpc@rbi.org.in. The complaint can also be sent via postal address of ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th floor, Sector 17, Chandigarh- 160017.
FAQs on Unity Bank Credit Card Customer Care
- What is the Unity Bank credit card customer care number?
You can contact Unity Bank’s credit card support at 1800-209-1122, which is available 24x7.
- How can I contact Unity Bank credit card customer care from outside India?
If you are calling from outside India, you can reach the bank at +91 22 68707700 for credit card-related assistance.
- What is the email ID for Unity Bank credit card support?
You can send your queries or complaints by sending email at care@unitybank.co.in for assistance regarding your credit card.
- When should I contact the nodal officer at Unity Bank?
You can contact the Principal Nodal Officer if your complaint is not resolved through regular customer care channels within a reasonable timeframe.
- What issues can Unity Bank credit card customer care help with?
Customer care can assist with card activation, billing disputes, transaction issues, reward point queries, lost or stolen cards, and general credit card support.
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