Suryoday Small Finance Bank credit card customer care number

Email Support

Customers may prefer a written medium of communication, or they may need to send supporting documents with their requests. As a result, Suryoday provides an email support process for its customers to contact us to provide assistance. The email address that can be used for email support is smile@suryodaybank.com.   

The following customer situations would benefit from email support:

• Formally raising complaints
• Submitting transaction evidence, i.e., proof, or screenshots
• Addressing discrepancies in billing
• Understanding any unresolved issues

Customer inquiries via email will be answered as quickly as possible. However, to expedite your inquiry resolution, it is important that you include

• Your full legal name
• Your registered mobile telephone number
• A brief explanation of your inquiry

This allows the bank to locate your account and provide a more effective response.

NRI Customer Service Support

All of Suryoday’s NRI customers have access to a dedicated customer service support team to meet their specific banking needs.

• Telephone: 022-69045666 / 022-62298799
• Email: nri@suryodaybank.com

Supporting the needs of its NRI customers is important to Suryoday. Therefore, NRI customer service support is available 24/7 so that NRI customers can get assistance when they are outside India. 

WhatsApp Banking

Use of WhatsApp Banking is a great way to better access basic banking functions and provide quick assistance to customers, including a WhatsApp number: 8422890082. Simply send a ‘Hi’ message from your registered mobile number, and you'll receive prompts for banking assistance through your WhatsApp account.

Here are some things you can do using WhatsApp Banking:

• Get access to basic account information
• Get prompt responses to your general questions
• Initiate basic service requests
• Receive up-to-date information and assistance

Branch Visit  

If your concern is not resolved through phone or email support, visiting a nearby branch of Suryoday Small Finance Bank is a practical next step. At the branch, you can request a customer's grievance form and submit your issue formally. This approach is particularly helpful for cases that require in-person verification, submission of physical documents, or escalation beyond standard customer support channels. Customer Complaints Resolution 

Grievance Redressal Mechanism 

Suryoday Small Finance Bank has an established customer complaints resolution mechanism for resolving customer grievances through formal channels if the customer has not received a satisfactory resolution through the established customer care channels. 

Grievances Officer: Mrs. Rekha Britto - Vice President, Customer Service 

Customer Complaints Resolution Officer Contact Information

• Email: grievances.tpp@suryodaybank.com
• Phone: 022-40941556
• Office Hours: 9:30 am - 6:00 pm, excluding 2nd & 4th Saturdays

Office Address

• 1101 Sharda Terraces
• Plot No. 65, Sector 11
• CBD Belapur
• Navi Mumbai – 400614

Customers are encouraged to document all previous correspondence and communications with the customer service representative, as providing the grievance officer with detailed and accurate information about the original complaint and any prior communications will facilitate a quicker resolution once the grievance officer has been contacted. 

If after exhausting the bank’s internal complaint resolution procedures the customer has not received a satisfactory resolution from the grievance officer, the customer can escalate the complaint to the Reserve Bank of India (RBI) Ombudsman in accordance with the RBI complaint redressal framework. 

Lost or Stolen Credit Card

In the event that a debit or credit card has been lost, was stolen, or is in danger of being compromised due to fraud, immediately:

• Call the toll-free number at 1800-266-7711
• Follow the prompts to block the lost, stolen, or compromised card
• Report any unauthorised transactions that may have occurred on the account following the loss or theft of the card
• Request that the customer service representative order a replacement card as required

Taking swift action in these circumstances reduces the overall risk of unauthorised transactions while protecting the security of your account.

Typical Response Time

Response times for customer inquiries could depend on the type of issue a person experiences. However, the general average for response times is the same:

• Phone support will typically provide you with immediate support from an IVR system or a representative
• Email support will typically be provided within 24 to 48 hours from the time it is received to the time an answer is provided to a customer
• If a customer would like to escalate an issue to someone else, the time to receive an answer will take longer than expected to investigate the issue
• Customers are encouraged to keep a record of their complaint reference number for follow-up and future communication

When to Contact Customer Service

When considering whether or not to contact customer service at Suryoday Small Finance Bank, you should do so in the following instances:

• You've noticed an unauthorized transaction on your account
• You've lost your debit or credit card
• You attempted to make a transaction, but the money was deducted from your account
• You notice that your account or billing is incorrect
• You have questions regarding banking services or your account information\

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