SBI Credit Card Customer Care Pune

Step	How to Proceed	Why It Matters
Report Loss	Call 1860 180 1290 or city-specific number 39 02 02 02	Notifying SBI Credit Card Customer Care Pune immediately protects your account from unauthorised use.
Block Card Online	Use the “Block Lost/Stolen Card” option on the SBI Card website	Instantly blocks your card, preventing fraudulent activity while your replacement is processed.
SMS Blocking	Send “BLOCK XXXX” to 5676791 from your registered mobile (XXXX = last 4 digits)	Provides a quick, convenient way to block your card if you cannot call or access the website.
Replacement Card	New card is mailed to your registered address	Ensures continuity of your account. The old card number is deactivated, and you can resume transactions with the replacement.

3. Verify & Update Contact Details 

Service	How to Use	Why It Helps Pune Customers
Phone / Email Updates	Use the SBI Card online contact verification service	Keeps your mobile number and email accurate so you don’t miss alerts, statements, or notifications from SBI Credit Card Customer Care Pune.
Secure Verification	Enter your card number, CVV, date of birth, and verify with OTP	Ensures changes are secure and account information remains protected.

4. WhatsApp & Digital Support Channels 

Feature	How It Works	Why Use It
WhatsApp Opt-In	Give a missed call to the official number to subscribe	Receive real-time alerts on transactions, billing reminders, rewards, and general FAQs directly via WhatsApp.
WhatsApp Interaction	Ask questions directly on SBI Card’s official WhatsApp channel	Get quick guidance and answers to common queries without needing to call. Convenient for Pune cardholders on-the-go.
Help Page Guidance	Access online step-by-step instructions	Learn about card usage, reward redemption, billing disputes, and online services. Helps you resolve issues independently while still having access to SBI Credit Card Customer Care Pune if needed.

5. Corporate & Business Support 

Service	Contact	How It Helps
Corporate Card Support	Dedicated corporate helpline and email	For business cards, SBI Credit Card Customer Care Pune assists with billing, employee card management, lost card reporting, and customised payment solutions.

Credit cards make payments easy for all expenses online and offline while offering various benefits

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FAQs on SBI Credit Card Customer Care Numbers Pune

• Where can I find an SBI Branch Office in Pune?

  SBI cardholders can find the nearest SBI credit card Branch/Office by visiting the official SBI Card Locations page. This is where you will see all of the locations for SBI credit cards as well as authorised centres.

• How can I verify and find out about my pending unclaimed credit balance?

  To find out about an unclaimed balance on your credit card, if you haven't used your card for a period of time or have received refunds, call the SBI Credit Card Customer Care Centre and they will guide you through the required documents needed to claim it. 

• I have questions about corporate card management, can I contact customer service?

  Yes, you can call the SBI’s dedicated corporate branch support team (CSR) for assistance with management of employee cards, billing, and custom payment solutions for Corporate Customers. CSR also assists corporate customers with expense management and emergency card replacements. 

• Is there a way to quickly obtain my billing statement without having to call customer service for assistance?

  Your latest billing statement along with the amount due can be viewed via either the mobile application or WhatsApp. This feature allows Pune cardholders to instantly have access to their latest statement without waiting on hold for customer service personnel. 

• Is it possible to receive transaction alerts on a selective basis (for example: all purchases made with a SBI Credit Card)?

  Yes, cardholders have the option of personalising their alert settings for internet, point of sale, and international transactions by using the mobile application or the WhatsApp service. Cardholders needing help with personalising their alert settings can contact the customer care for SBI credit card. 

• Are queries about international transactions supported by the SBI credit card customer care?

  Yes, customers experiencing issues with their international payments (i.e. fees and/or limits), as well as issues with international payments being declined/ not processed, have access through the SBI credit card customer care in Pune for assistance in resolving these issues and clarifying foreign currency transaction charges. 

• Can I change my communication preferences from email to SMS/WhatsApp?

  SBI Credit Card Customers can change their communication preferences by registering an online account with the SBI credit card customer care or contacting them directly. Once a cardholder requests a change to their communication preference, the department will update the customer, so they receive alert messages via their primary contact method. 

• If a Pune-based customer experiences issues with using an SBI credit card for payment at a point of sale (POS) terminal, what steps should be taken to resolve the issue?

  The first step in resolving a payment issue would be to confirm that the card being used is not blocked, expired, or restricted. Cardholders can easily verify the card status and available limit by checking the card option in the SBI Mobile Application or by contacting the SBI credit card customer care in Pune. If a cardholder's credit card has been blocked or restricted for any reason, the customer care will be able to reactivate the card immediately. 

• Can SBI Credit Card Customer Care Pune help with lost reward vouchers or cashback issues?

  Yes, the SBI credit card customer care Pune will assist you if there has been a loss of rewards or cashback for the above two items. In order to resolve this issue, you will need to call customer care and provide your account details and transaction history. Once they have confirmed your identity, customer care will be able to make sure you receive your rewards in a timely manner and with accuracy. 

• I am travelling within India. Can I get help from SBI customer care in Pune?

  SBI credit card customer care in Pune is available to assist customers travelling around India, as its services are not limited to just Pune. The customer care line can be contacted through a helpline, through WhatsApp, or through the online payment portal in case you experience any problems with lost cards, questions about your bills or need assistance regarding an emergency when travelling.