SBI Credit Card Customer Care Hyderabad

Step	Action	Notes / Why It Matters
Call Customer Care	Use 1860 180 1290 or 39 02 02 02 (prefix local STD code), select your preferred language, then press the option to report a lost or stolen card.	Immediate reporting helps prevent unauthorised transactions and ensures your account remains secure.
Block Card Online	Use the 'Block Lost/Stolen Card' feature on the SBI Card website.	Card is blocked instantly, with confirmation sent to you. Provides a quick and secure way to protect your account even if you cannot call.
SMS Blocking Option	Send SMS 'BLOCK XXXX' to 5676791 from your registered mobile number (XXXX = last four digits of your card).	Provides a convenient, fast way to block your card if phone or internet access is limited.
Replacement Card	SBI Card sends a new card to your registered address.	Blocking the old card does not close your account. The replacement card has a new number while retaining the account, ensuring seamless usage.

3. Contact Detail Verification & Updates 

Service	How to Use	Benefits / Why It Helps
Update or Verify Mobile / Email	Use the SBI Card contact verification service online to check or modify your registered mobile number and email ID.	Ensures you continue receiving billing statements, alerts, and important notifications without interruption.
Secure Verification	Enter card number, CVV, date of birth, and verify through OTP.	Confirms authenticity, protecting your account while ensuring updated contact details are correctly registered. Prevents missed communications from SBI Card.

4. Hyderabad Walk-In Office Support 

Office Location	Contact Details	Purpose / Why Visit
SBI Card - Hyderabad Office	Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1‑8‑382, Queens Plaza, S.P. Road, Secunderabad, Telangana - 500003	Provides face-to-face support for credit card enquiries, service requests, lost/stolen card management, submission of documents, and guidance on card features. Ideal for cardholders who prefer in-person assistance or need clarification that cannot be handled online or over the phone.

5. WhatsApp Support & Easy Access Channels 

Feature	How to Use	Benefits / Why It Helps
WhatsApp Opt-In Service	Give a missed call at the official number to subscribe to WhatsApp updates from SBI Card.	Receive alerts, notifications, and general support information directly on WhatsApp without calling. Ideal for real-time updates, reminders, or service notifications.
WhatsApp Engagement	Use SBI Card’s official WhatsApp channel to ask FAQs or request guidance.	Provides quick responses to common queries, including billing questions, reward points status, card usage guidance, and other frequently asked questions. Fast, convenient, and reduces the need for calls.

6. Quick Summary - Best Ways to Reach SBI Credit Card Customer Care in Hyderabad 

Customer Need / Query	Recommended Channel / Method
General enquiries, billing or card features	Helpline: 1860 500 1290 / 1860 180 1290 / Toll-Free: 1800 180 1290
Local connection for Hyderabad callers	City-wise number: 39 02 02 02 (prefix STD code)
Lost / stolen card emergency	Helpline + online 'Block Card' + SMS 'BLOCK XXXX' to 5676791
Update contact details (mobile/email)	Online contact verification service
Walk-in support / in-person assistance	Hyderabad office at Queens Plaza, Secunderabad
Alerts, notifications, quick updates	WhatsApp opt-in & official WhatsApp channel
Non-urgent queries or documentation	Email support or online contact form

Credit cards make payments easy for all expenses online and offline while offering various benefits

Find a Card >>

FAQs on SBI Credit Card Customer Care Hyderabad

• What steps should I take if I've misplaced my SBI credit card in Hyderabad?

  If you have misplaced your SBI Credit Card, you should reach out to the SBI Credit Card Customer Care number in Hyderabad as soon as possible. You may call the helpline or send an SMS that contains ‘BLOCK XXXX’, from your registered mobile number. Alternatively, you may block the card through the online portal. After blocking the card, a new card will be sent to the registered mailing address on the existing account.

• Can I update my mobile number or email address for my SBI Credit Card Account on the Internet?

  SBI Credit Card Customers located in Hyderabad are able to change their email address and mobile number online via the SBI credit card customer care contact verification form. Updating your contact information via the Internet will allow you to continue receiving all of your billing statements, alerts, and notices uninterrupted. 

• Is there a way for me to receive my SBI credit card notifications and updates through WhatsApp?

  If you are interested in receiving updates by way of WhatsApp, you can subscribe to the SBI credit card customer care WhatsApp notification service by contacting the designated number via missed call. Once subscribed, you will receive transaction notifications, billing reminders, and information related to rewards, in addition to having the capability of asking frequently asked questions through the WhatsApp service. 

• Where can I find the Hyderabad SBI Credit Card Customer Support Centre?

  The SBI Credit Card Customer Support Centre in Hyderabad can be found at Unit Nos. 3C, 3D & 3E on the 3rd Floor of the Queens Plaza building, located in Secunderabad, 500003 (S.P. Road). Visiting this location may benefit customers with a need to submit documents, get directions on how to resolve complex card issues, or seek assistance on card transactions that cannot be resolved using online or telephone options. 

• If there are problems with my SBI credit card rewards points not appearing, how can I get assistance?

  To verify that you are seeing the correct number of rewards points earned, you can check the mobile application or WhatsApp first for assistance. However, if those avenues do not help resolve your issue, you may reach out to SBI credit card customer care by phone number, email or by filling out our online contact form. They will review and validate your transactions from the date you last earned your rewards points and ensure they are posting to your account properly. 

• How can I check my available credit and my most recent transactions quickly?

  You have three different channels to use to check your latest transaction and available credit on your SBI credit card account via SMS, Mobile App or WhatsApp. SBI credit card customer support centre in Hyderabad have provided all three digital channels as a convenience so that you can check your routine account balance without needing to call them on the helpline to get that information. 

• Is it possible for me to file my complaint with SBI Credit Card Customer Care Hyderabad without having to contact customer service directly?

  Yes, it is possible to submit a complaint via the contact form or by emailing customer service. This allows your complaint to be recorded with SBI credit card customer service Hyderabad, and they will contact you with a resolution as quickly as possible. 

• If I have a problem outside the hours of operation for SBI Credit Card Customer Care, can I still reach someone?

  The helpline and WhatsApp Chat channels for SBI Credit Card Customer Care Hyderabad are available to anyone 24/7 for any urgent issues, including a lost or stolen credit card or to report a fraudulent transaction. For non-urgent matters, please send an email or use the online contact form.