SBI Credit Card Customer Care Bangalore

Service Area	Support Method	Detailed Description
Contact detail verification	Online verification service	Allows customers to verify or update registered mobile numbers and email IDs securely to ensure uninterrupted alerts, statements and service communication.
Personal credit card services	Customer care helpline	Assistance with credit card-related services, including general service requests and account enquiries.
Written service requests	Online form or email	Ideal for customers who wish to maintain a written record of their communication or submit supporting documents.

SBI Credit Card Office - Bangalore 

Office Type	Details	Purpose
Walk-in service desk	Bangalore office listed on SBI locations page	This office is part of SBI’s authorised service network and supports customers seeking in-person assistance for credit card-related matters.

Services Covered by SBI Credit Card Customer Care 

Service Category	Explanation
Account-related enquiries	Support for general information, service requests and assistance related to SBI credit card accounts.
Contact detail updates	Verification and modification of registered mobile numbers and email IDs.
Refund-related assistance	Guidance for customers regarding unclaimed or refundable credit balances.
Written communication support	Email and online form-based assistance for formal requests and documentation.
Corporate credit card services	Support for business and corporate credit card programmes offered by SBI.

Unclaimed Credit Balance Assistance 

Aspect	Details
Applicable cases	Unclaimed or refundable credit balances lying in inactive or closed SBI credit card accounts.
Support provided	Guidance on the refund process, documentation requirements and claim submission.
Individual customers	Required to submit identity and account-related documents as specified by SBI.
Legal heirs	Additional documentation required where claims are made by legal heirs.
How to initiate	Customers must contact SBI Credit Card customer care and follow the procedure outlined on the unclaimed credit balance page.

Corporate Credit Card Customer Care 

Category	Details
Corporate support scope	Assistance for corporate credit card billing, service requests and programme-related queries.
Corporate customer services address	Manager - Customer Services, SBIs & Payment Services Ltd., DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon - 122002, Haryana, India

Complaint Handling & Escalation Structure 

Escalation Level	Action Required	Explanation
Customer care level	Contact helpline or submit online request	First level of resolution for credit card-related concerns.
Written communication	Email or online contact form	Used for formal complaints or when documentation is required.
Nodal escalation	Escalation through designated channels	For concerns not resolved through initial customer care interaction.
Principal Nodal Officer	Final internal escalation	For unresolved grievances after exhausting regular customer care channels.

Principal Nodal Officer - SBI Credit Card 

Details	Information
Designation	Principal Nodal Officer
Organisation	SBIs & Payment Services Ltd.
Address	DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon - 122002, Haryana, India
Purpose	Handles escalated grievances that remain unresolved through standard customer care and nodal escalation processes.

Summary of SBI Credit Card Customer Care Options - Bangalore 

Customer Requirement	Recommended Support Channel
General credit card queries	SBI Credit Card customer care helpline
Updating contact details	Online contact verification service
Refund or unclaimed balance	Customer care with prescribed documentation
Corporate credit card assistance	Corporate customer services address
In-person support	SBI Bangalore walk-in office
Unresolved complaints	Principal Nodal Officer escalation

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FAQs on SBI Credit Card Customer Care Bangalore

• What are the SBI Credit Card customer care numbers in Bangalore?

  The SBI Credit Card customer care numbers in Bangalore are: 1860 500 1290, 1860 180 1290 and toll free 1800 180 1290. Also, the toll-free number to reach the Customer Service of the SBI is 39 02 02 02 with your Local STD code. These numbers will connect you to the SBI customer service department who can assist you with questions, service requests, and help with your account.

• If I do not want to call, will I be able to receive customer service assistance?

  Yes. On the contact us page, SBI also provides an online contact form which allows you to submit your queries, suggestions, feedback, and even complaints using an online contact form in place of calling. 

• What is the process of updating or verifying my contact information with SBI credit card from Bangalore?

  You can use the online contact verification service provided by SBI which allows you to verify and change your registered mobile number or email id securely by entering your card number and verifying with an OTP. 

• Is there a local office in Bangalore where I can go for assistance regarding my SBI credit card?

  Yes, SBI does provide its customers with a local branch office located in Bangalore. You can find the address of this local branch office on the official locations page, and you can go there for in-person assistance regarding credit card issues. 

• What can you do if you believe you have an unclaimed balance on an SBI credit card account?

  If you believe there is an unclaimed credit balance on your SBI credit card account, you should first go through the SBI customer care process to make a claim. This involves contacting the customer care department and providing all the necessary supporting documentation (identity verification, proof of address, and a cancelled cheque) when requesting your refund. 

• Is it possible to contact SBI for customer service via e-mail?

  Yes. SBI allows customers to use e-mail to communicate with the customer service department using the contact information provided in the official 'Contact Us' page. E-mails are suitable for all types of written inquiries, complaints, and submitting documentation. 

• What types of assistance do corporate SBI credit card holders receive if they live in Bangalore?

  SBI also provides corporate customer service support to corporate customers. Corporate cardholders can contact the corporate customer service department using the address provided on the corporate contact page to inquire about billing or service issues in Bangalore. 

• Can I get help with SBI credit card questions from SBI Bank customer care?

  SBI Bank's customer care representatives generally provide support for the entire bank but not for SBI credit card-specific questions, so if you have questions about your SBI credit card, you should contact SBI credit card customer care representatives directly using the phone numbers or online contact methods provided on the SBI credit card 'Contact Us' page. 

• In what ways can SBI credit cards customer care help with issues?

  There are several ways in which SBI customer care can help. They will assist with Billing Support, Service Requests related to credit card accounts, or updating contact details on credit cards. Customers can also inquire about any unclaimed balances on their card account and how to escalate a complaint to a higher level within the SBI organization. There are three ways customers can contact customer care - via the phone, the online customer service form located on the SBI website, and via e-mail. 

• If I do not receive a satisfactory response to my issue from SBI Credit Card customer care, what are the steps I need to follow in order to escalate my issue further?

  If your issue is not resolved satisfactorily after reaching out to customer care, you can escalate your issue to a higher level by using the methods outlined on the contact us page of the SBI website. This includes e-mail and the official addresses provided for Corporate Customer Services. These steps are part of the escalation policy established by SBI.