OneCard credit card customer care number

If you need assistance with your OneCard account, you can call OneCard's primary customer support line at 1-800-210-9111.

You can use the customer support line to resolve a variety of issues with your OneCard, including:

• Billing questions
• Checking your most recent transactions
• Reporting unauthorized use
• Blocking your card
• Problems with the OneCard app or technical difficulties

When you call, there is a chance you may need to navigate an IVR menu to reach the customer service representative. It is recommended that you choose the option for current cardholders and have your registered mobile number and basic identification information ready. This will provide quicker verification of your details and faster resolution of your problem.  

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Email Support

If you want assistance with your OneCard account via email, you can reach OneCard customer support at help@getonecard.app. Email support is also useful when you need a written record of your complaint and your complaint includes supporting documentation, such as photos.  

Email support is also commonly used to dispute transactions, address problems with billing, or follow up on previously unresolved complaints. When you send an email, always include your: 

• Full name
• The mobile number with which you registered your card
• A detailed description of your problem

Note: Never include your complete credit card number in an email to maintain the security of your information. If you need to provide your card number, only include the last four digits.

In-app Support

Since OneCard is a digital-first credit card, the vast majority of OneCard's offerings are designed to work through the OneCard app, making in-app support typically the easiest and best option for resolution.

• Step 1: To access support, open the OneCard app
• Step 2: Navigate to your profile section and select the ‘Need Help?’ or support option
• Step 3: Submit a request or initiate chat with support
• Step 4: Since you are already authenticated in the app, you will typically receive a quicker and more accurate solution than through any other channel

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Role of Partner Banks

It's important to understand that OneCard is not a bank. OneCard is a fintech platform, and the OneCard credit card is issued in partnership with regulated banks like:

• BOBCARD
• CSB Bank
• Federal Bank
• SBM Bank
• South Indian Bank
• Indian Bank
• IDFC Bank

In general, you will be able to receive the support you need through OneCard. However, in the case of formal escalations, regulatory complaints, or account closures, you will often need to reach out to the issuing bank directly. Therefore, knowing the name of your issuing bank will be beneficial if you find yourself in a more complex situation. 

Emergency: Lost or Stolen Card

If your card has been lost or stolen, or if you think it has been compromised, you should act immediately.

• Call 1-800-210-9111 as soon as possible to block it
• You may also block your card through the OneCard mobile app
• After blocking your card, dispute any suspicious transactions
• Ask for a new card if you need one

Acting quickly will greatly reduce your chances of suffering any financial loss.

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Escalation (After Initial Support)

After the initial support channels have not resolved the issue for you (your issue), you can escalate the problem.

• Use your existing email thread or the same in-app request to escalate to ensure consistency in communication

Escalation

• If your issue has not been resolved, you may escalate the problem to the grievance team at grievances@fplabs.tech
• If your situation has still not been resolved, you can escalate your issue to the grievance officer from the issuing bank
• Alternatively, you can make a complaint to the Reserve Bank of India Banking Ombudsman if you feel that independent resolution is necessary

Typical Times for Response

• Customer service by phone has immediate assistance during working hours
• Customer service by email will typically reply within 24 to 48 hours
• Escalated cases typically take 7 to 30 working days, depending on how complex the issue is

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FAQs on OneCard credit card customer care number

1. What is the method to check outstanding balance using OneCard?

   You can check your outstanding balance via the OneCard mobile application where you can see your transactions in real time, along with the available limit and due dates. The alternative method for checking your balance would be from your monthly statement which is sent to your registered email address. The app is the most reliable and efficient way to track your balance, as it will help prevent you from missing a payment.  

2. What should I do if I find an unauthorized transaction on my OneCard?

   If you notice any fraudulent or unauthorized transactions on your OneCard, you should take immediate action to block the card through the OneCard app or by calling customer service. After the card has been blocked, you can submit a dispute request via the OneCard app or through email. You should act quickly and keep records of your dispute for it to be able to be fully investigated and resolved.  

3. Can my transactions be converted to EMI using OneCard?

   OneCard does offer customers the option of converting qualified purchases or transactions into EMI. You can access and select from available EMI plans, lengths of time, and their corresponding interest rates, all directly in the app. Once you select the transaction you would like to convert to an EMI, this amount gets broken down into monthly installments to be included in your billing cycle. 

4. What occurs if I do not pay my OneCard bill at the specified date?

   If you were to miss your payment deadline, there would be multiple ramifications. You would incur late charges and additional interest on the amount you owe as well as lower your credit score. Also, continued late payments may have a long-lasting effect on your ability to obtain both loans and credit card accounts. Therefore, it is always best to make sure you at least pay the minimum amount due on the scheduled date and pay off the entire amount as soon as you can.  

5. What do I need to do to change my registered mobile telephone number and/or e-mail address?

   To update your contact information, the easiest method is either by using the contact form provided through the OneCard application or by calling OneCard customer service. In some cases, supporting documentation will be needed, and/or additional verification steps will be required. After the contact information has been changed, all upcoming communications, such as alerts and one-time passwords, will be sent using the updated contact information.  

6. Can I request a credit limit increase on the OneCard?

   Yes. In addition to requesting an increased limit, OneCard will also be proactively increasing your credit limit based on how you utilize your card and how your credit history reflects your repayment behaviours. Check within the OneCard app for any limit increase you may qualify for or contact OneCard customer service for assistance. Approval will vary based on your credit rating and other financial behaviours. 

7. When can I expect the OneCard dispute resolution timeframe to be completed?

   Resolution timeframes for a dispute can differ based on the type of transaction involved and whether any merchant or payment networks have been involved in the transaction. The dispute can be resolved within a few days to a few weeks. Throughout this time, you will be able to view the status of your dispute via the app or by contacting customer service.  

8. What is the process for blocking and temporarily disabling my OneCard?

   You can quickly and easily block or disable your OneCard through the OneCard mobile application where you can set limits on how much you can use your card. The option to disable your use of the card is valuable when the card has been lost and/or to prevent further usage of the card for a time period. To permanently block the card, you can contact customer service and get your card closed or replaced.  

9. Will I receive a new OneCard if my OneCard was lost or damaged?

   If your card has been lost, damaged, or compromised, you may request a new card through the app or through customer service. The original OneCard will be deactivated, and a new card will be sent to your address that you provided on the account. The timeframe for delivery of your new card will be dependent upon where you live. 

10. What is the best way to close my OneCard Credit Card Account?

    To close your OneCard account, you must first pay off all amounts owed on your account. This includes pending payments/unpaid EMIs and fees (i.e. late payment fees). After that, you can raise a closure request via the OneCard app or contact customer support by email. Once OneCard processes your request, you will receive a closure confirmation once your account has been closed successfully.