ICICI Credit Card Customer Care Mumbai

ICICI Bank Credit Card NRI Customer Care 

The contact details for the NRI customers are listed below: 

Address of ICICI Bank

Customers of ICICI Bank can send mail to ICICI Bank or reach out to the corporate office or registered office from Mumbai. The addresses are mentioned below:

Mailing Address

ICICI Bank Limited ICICI Phone Banking Center, ICICI Bank Tower 7th Floor, Survey No: 115/27, Plot No. 12 Nanakramguda, Serilingampally Hyderabad – 500032

Corporate Office

ICICI Bank Towers Bandra-Kurla Complex Mumbai – 400051

1. Tel: 1800 1080
2. Fax: +91-22-26531122

Registered Office

ICICI Bank Tower Near Chakli Circle, Old Padra Road Vadodara – 390007 Gujarat, India

1. Telephone: 1800 1080
2. CIN: L65190GJ1994PLC021012

How to Raise a Query for ICICI Bank Credit Card from Mumbai?

To raise a query related to an ICICI Bank credit card from Mumbai, follow the step-by-step process mentioned below:

Steps to Submit a Query or Grievance

1. Visit the official website of ICICI Bank
2. Navigate to the “Contact Us” form page to raise a query or complaint
3. Select “Product/Service” from the dropdown menu
4. Choose the type of query that best matches your concern
5. Enter your personal information, such as: Name, Account number or application number
   
6. Describe the issue briefly in the query or comment box
7. Provide your contact details, including: Active email ID, Mobile number, Telephone number with country code, Captcha code
   
8. Click ‘Submit’ to send your grievance or query

1. Active email ID

Note: You can optionally authorize ICICI Bank to contact you regarding your query.

How to Raise a Complaint Against ICICI Bank Credit Card from Mumbai?

If your issue is not resolved through customer care, you can escalate the complaint through the levels mentioned below:

Level 1: Head – Phone Banking

If customers are not satisfied with the previous resolution, they can contact the Head – Phone Banking by email or post.

Ms. Bhawna Dutta ICICI Bank Ltd. Phone Banking Center, ICICI Bank Tower Financial District, Gachibowli Hyderabad – 500032

Customers can also download the complaint form from the official website and send it to the Level 1 officer via post.

Level 2: Head – Customer Service Quality

If the complaint is not resolved at Level 1, customers can escalate it further.

1. Visit the official ICICI Bank website
2. Navigate to the ‘Lodge a Complaint’ section
3. Enter the Account or Application Number
4. Enter the Level 1 Reference Number

Alternatively, customers can send the complaint form by post to:

Mr. Sikandar Shaikh Head Escalated Complaints ICICI Bank Ltd., ICICI Bank Towers Bandra Kurla Complex Bandra (East), Mumbai – 400051

Level 3: Principal Nodal Officer

If customers are still not satisfied with previous resolutions, they can write to the Principal Nodal Officer.

Ms. Sharlet Malvankar Principal Nodal Officer ICICI Bank Ltd., ICICI Bank Towers Bandra Kurla Complex Bandra (East), Mumbai – 400051

Please ensure the following details are mentioned:

1. Account or Application Number
2. Level 2 Reference Number

Customers can also send the complaint form by post.

ICICI Credit Card Customer Care Branches in Mumbai

Customers can visit any ICICI Bank Touch Banking branch in Mumbai for assistance related to credit card issues.

Branch Information

1. Touch Banking branches are open 24x7, 365 days a year
2. Visit the official ICICI Bank website
3. Navigate to ‘Locate Us’
4. Click on ‘Find ATM or Branch’
5. Enter ‘Mumbai’ to view nearby branches on the map

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