ICICI Credit Card Customer Care Kolkata

ICICI Bank Credit Card NRI Customer Care

The contact details for the NRI customers are listed below: 

Address of ICICI Bank

Customers of ICICI Bank can send mail to the bank or reach out to the corporate office or registered office from Kolkata. The addresses are mentioned below:

Mailing Address

ICICI Bank Limited ICICI Phone Banking Center, ICICI Bank Tower 7th Floor, Survey No: 115/27, Plot No. 12 Nanakramguda, Serilingampally Hyderabad – 500032

Corporate Office

ICICI Bank Towers Bandra-Kurla Complex Mumbai – 400051

1. Tel: 1800 1080
2. Fax: +91-22-26531122

Registered Office

ICICI Bank Tower Near Chakli Circle, Old Padra Road Vadodara – 390007 Gujarat, India

1. Telephone: 1800 1080
2. CIN: L65190GJ1994PLC021012

How to Raise Query for ICICI Bank Credit Card from Kolkata?

To raise a query related to an ICICI Bank credit card from Kolkata, follow the step-by-step guide to submitting the ICICI Bank grievance or query form:

1. Visit the official website of ICICI Bank and navigate to the “Contact Us” form page to raise a query or complaint.
2. Select “Product/Service” from the dropdown.
3. Select the type of query from the available options that best match your concern.
4. Enter your personal information, such as your name, account or application number, etc.
5. Describe the issue briefly in the query or comment box.
6. Provide contact details, such as your active email ID, mobile number, telephone number with country code, and captcha code.
7. After filling out all required details, click ‘Submit’ to send your grievance or query.

Note: You can optionally authorize ICICI Bank to contact you regarding your query.

How to Raise a Complaint Against ICICI Bank Credit Card from Kolkata?

To raise a complaint against an ICICI Bank credit card, follow the steps mentioned below:

Level 1

If customers are not satisfied with the previous resolution, they can reach out to Ms. Bhawna Dutta (Head – Phone Banking) by sending an email with all required complaint details. Customers can also download the complaint form and send it to the Level 1 officer at the postal address below:

Ms. Bhawna Dutta ICICI Bank Ltd. Phone Banking Center, ICICI Bank Tower Financial District, Gachibowli Hyderabad – 500032

Level 2

If customers are not satisfied with the Level 1 resolution, they can reach out to the Head – Customer Service Quality. Visit the official website and navigate to the ‘Lodge a Complaint’ tab. Enter the Account or Application Number and the Level 1 Reference Number. Customers may also download the complaint form and send it to the Level 2 officer at the address below:

Mr. Sikandar Shaikh Head Escalated Complaints ICICI Bank Ltd., ICICI Bank Towers Bandra Kurla Complex Bandra (East), Mumbai – 400051

Level 3

If customers are not satisfied with the previous resolutions, they can write to the Principal Nodal Officer. Please enter the Account or Application Number and the Level 2 Reference Number. Customers can also download the complaint form and send it to the Level 3 officer at the address below:

Ms. Sharlet Malvankar Principal Nodal Officer ICICI Bank Ltd., ICICI Bank Towers Bandra Kurla Complex Bandra (East), Mumbai – 400051

ICICI Credit Card Customer Care Branches in Kolkata

To address or resolve any ICICI Bank credit card-related queries, customers can visit any ICICI Bank Touch Banking branch in Kolkata. These branches are open 24x7, 365 days a year.

To locate ICICI Bank branches in Kolkata:

1. Visit the official ICICI Bank website.
2. Navigate to the ‘Locate Us’ option.
3. Click on ‘Find ATM or Branch’.
4. Type ‘Kolkata’ to view nearby branches on the map.

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