Axis Bank Credit Card Customer Care Kolkata

Axis Bank NRI Customer Support

If you are an NRI Axis Bank customer, you can reach the bank on following numbers: 

How to Report Lost, Stolen, or Damaged Axis Bank Credit Card?

If you are an Axis Bank credit card holder and your card has been lost, stolen, or damaged, it is important to block it immediately to prevent unauthorised use. Axis Bank provides multiple ways to block your credit card, as explained below.

Block Card Using Phone Banking

You can block your Axis Bank credit card instantly by calling customer support on the following toll-free numbers:

1. 1800 103 5577
2. 1800 209 5577
3. 1860 419 5555
4. 1860 500 5555

Block Card Using Axis Mobile Application

Follow the steps below to block your credit card through the Axis Mobile App:

1. Step 1: Open the Axis Mobile App
2. Step 2: Go to Cards and navigate to Credit Card
3. Step 3: Choose the credit card you want to block
4. Step 4: Click on Block Card and confirm the process

Block Card Through SMS Facility

You can block your credit card by sending an SMS from your registered mobile number in the format below:

1. BLOCK <16-digit credit card number>

Send the SMS to either of the following numbers:

1. +91 9951860002
2. 56161600

Your credit card will be blocked immediately.

Block Card Through Axis Bank Chat Support

Follow the steps below to block your credit card using Axis Bank chat support:

1. Step 1: Visit the Axis Bank website and click on the Axis Aha! chat icon
2. Step 2: Type “Block Credit Card” in the chat window
3. Step 3: Log in using your Internet Banking credentials or MPIN
4. Step 4: Select the credit card you want to block
5. Step 5: Click Confirm
6. Step 6: Enter the OTP sent to your registered mobile number

Once the OTP verification is complete, your credit card will be blocked.

Block Card Through Axis Bank Internet Banking

Follow the steps below to block your credit card through Internet Banking:

1. Step 1: Log in to Axis Bank Internet Banking
2. Step 2: Go to Accounts and select My Credit Cards
3. Step 3: Choose the credit card you want to block
4. Step 4: Click on More Services
5. Step 5: Select Block Card and choose the appropriate reason
6. Step 6: Enter the NetSecure Code to confirm

Your credit card will be blocked once the process is completed.

Block Card Through Axisbank.com/Support

Follow the steps below to block your credit card through Axisbank.com:

1. Step 1: Visit Axisbank.com/Support and go to the Support Home Page
2. Step 2: Click on Insta Services and select Cards
3. Step 3: Choose Block Credit Card
4. Step 4: Enter your registered mobile number and verify it using the OTP received
5. Step 5: Select the credit card you want to block
6. Step 6: Click Submit to block the card and request a replacement

Axis Bank Credit Card Grievance Redressal

Axis Bank offers a structured grievance redressal mechanism to ensure a smooth customer experience. If you have a complaint related to your Axis Bank credit card, follow the steps below.

Level 1

If you have queries or concerns related to Axis Bank services, you can reach customer support through the following options:

1. Call any of the toll-free numbers: 1860 419 5555, 1860 500 5555, 1800 103 5577 or 1800 209 5577
2. Raise a request through the Online Dispute Resolution system available on the Axis Bank website
3. Send an email to email.services@axisbank.com
4. Visit an Axis Bank branch and raise the issue with branch staff or customer service

Axis Bank generally responds within 10 days. If the issue is not resolved, you can escalate it to Level 2.

Level 2

If you are not satisfied with the resolution provided at Level 1, you can escalate the matter to the Grievance Redressal Officer:

1. Name: Ms. Mangal Sarang
2. Phone: +91 22 62260049
3. Email: grievance@axisfinance.in

The response time at Level 2 is approximately 20 days.

Level 3

If you are still not satisfied with the resolution provided at Level 2, you can escalate the matter to the Principal Nodal Officer:

1. Name: Ms. Preeti Singh
2. Phone: +91 22 62260248, +91 8655749343
3. Email: axisfinance.nodalofficer@axisfinance.in

Ombudsman Office

If Axis Bank does not resolve your complaint within 30 days, or if you are dissatisfied with the response at Level 3, you can escalate the matter to the Banking Ombudsman under the RBI Integrated Ombudsman Scheme. This is an independent authority that resolves disputes between customers and banks.

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