American Express provides resolution for all credit card related queries and complaints through a 24/7 toll-free customer care number, mobile banking, email, and offline channels. You can find all the contact details here.
Amex Credit Card 24*7 Toll free Number
American Express 24*7 Credit Card Customer Care Toll-Free Numbers
In the case of card theft or card getting blocked, you can contact the customer care numbers given above.
American Express Credit Card Grievance Redressal
There are 3 steps you can take for grievance redressal of any complaints regarding your American Express credit card. They are:
Contact the 24/7 customer care helpline numbers which are 1800-419-3646 and +91124-2801800
If contacting the helpline has not helped to resolve your issue, you may escalate the grievance to the Manager of Customer Service by email, telephone, or by writing to them. Here are the contact details:
Ms. Pooja Dubey or Ms. Shilipi Rehani,
Manager, Executive Correspondence Unit,
American Express Banking Corp,
Cyber City, Tower C, DLF Bldg No 8,
Sector 25, DLF City Ph II,
Gurgaon – 122002,
Telephone Numbers: 0124-3362172 and 0124-3362044
If your concern has not been adequately addressed at the above levels, you may further escalate it to the Head of Operations in the following ways:
Mr. Vikas Sachdeva,
Head of Operations,
American Express Bank Corp.,
Cyber City, Tower C, DLF Bldg No. 8,
Sector 25, DLF City Ph II,
Gurgaon – 122002,
American Express Nodal Office Contact Details
You may contact the nodal officer for American Express through the following ways:
Mr. Vineet Dhamija,
American Express Banking Corp.,
Cyber City, Tower C, DLF Bldg No.8,
Sector 25, DLF City Phase II,
Gurgaon – 122002,
Telephone: You may contact the nodal officer at this number from Monday through Friday, between 8:30 a.m. to 5:00 p.m. - 0124-4190044
Write to American Express
To write to American Express, you can use the postal addresses given under the Grievance Redressal Section above.
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American Express Credit Card Customer Care Reviews
Amex is a user friendly credit card to use because its simple as it and convenient to use. I'm fully satisfied with the card because their customer care service is easily contactable and i got the limit of Rs. 1.80 lakhs. Their rewards points system is very good and I can redeem my rewards points into cash.
I have been using Amex bank credit card for long time, their service is too good, they have charged me annual fee in this card and there is waived off option available in this card, their is no limit in credit card, it unlimited credit they are given me and there offers are also good.
Amex always best for service class people because they are very good in their communication when they are respecting the customer's on their query. Their mobile is excellent and I'm satisfied one. They are having a regular offer with their partner like dining and flight tickets.
I am holding an American Express credit card. The features of this card is excellent. It is lifetime free card. Credit limit is very low, I was expecting above 50 thousand. I have been using this card for the last 3 years. American express overall service is wonderful.
Best part of AMEX the customer support is excellent in the service. But charges wise they are lacking they have huge fee and also accessibility is less. Many places they wont accept it, only four machine get access, like AXIS, HDFC, SBI , AMEX remaining machine wont work of Amex card. They have max swiping limit of Rs. 2.5 lakhs hence they have limited machine access.
Amex Bank was good overall in the credit card process. It was seamless. The customer support is good. The credit limit is also satisfactory. The card has charges annually. The best is I get travel coupons on the card and also I earn rewards too.
I get a very good rewards points on my American Express credit card. I got a welcome bonus as well. They have given me a auto debit facility for insurance premium I haven't tried the Amex customer care service. There is no hidden charges deducted by them.
I hold AMERICAN EXPRESS BANK credit card . I am happy with the credit limit provided by this credit card. There are no transaction issues. So far it has been very great experience with this BANK . I am using this card for more than 1 year and customer service is good .
I had applied THE EVERYDAY SPEND AMERICAN EXPRESS GOLD CREDIT CARD. The card was delivered on time. Credit limit is only Rs. 25 thousand. I was expecting Rs. 1.5 Lakh. There is no cashback offer but there is reward points. AMEX customer service is good.
Amex Bank is good in the customer service and response as they are quick. There are charges for the card annually, but the card does not work everywhere. That is the drawback. The rewards system is good. I get points on all transactions. There are extra points earned on every 1K spent four times in a month.
Wherever I go for swiping my Amex card is not validating even there is no updates or response from their end. I am not happy with service, I suggest them to get tie up with many merchandise and other vendors. I got the lowest limit around 25,000. But my other card has 1.8 lakh limit.
I have closed the American Express credit card which i have purchased recently its because the limit is very less because they have given me only Rs. 25000. Till date, i have not received the NOC letter and through customer care, i have requested them to block the card and they were not ready to convince the customer. Customer support team is good but he said i get NOC letter in 10 days which i did not receive the same.
Was this review helpful?
MAHESH KUMAR TIWARI
Reviewed on Jul 11, 2019
7 years back, i have used my Amex card and there is some charges related issue hence i have used the card. Their customer care people are not ready to listen the customers issue. There is little problem to reach out their customer care service and i am not sure about the NOC letter. I do not recommend because i do not have any good experience
I have American Express Banking corporation credit which was taken through direclty .I have got all the relevant details about the card process ,I have got the credit card on time and there was no difficulties faced .I have good reward points as well as cash back offers .I am totally satisfied with the service .
I hold AMERICAN EXPRESS BANK credit card . Their customer support is also good. I make payments online which is convenient for me and never had any issues with their services. They also offered me a fair limit. I use this card for online as well offline too . Offer are good here with this card .
I have American Express Banking Corporation credit card which was taken directly.I am using this portal for the past 6 months .The credit limit was good and it was sufficient as well .This is a life time free credit card ,I am really comfortable with the service so far .
I have American Express Banking Corporation credit card which was taken through Bank .I am using this credit card for the past 5 years and very easy to use as well .This card is a life time free card and the credit limit was good as well.I have got all the details about the card process through the agent .It is easy to use as well ,I am very much comfortable with the service so far.
It cannot be used in all the places in local vendors, it can be used it some places. The card has the excellent offers with coupons for big bazaar and leading super markets, movie ticket. The customer support is friendly, there are offers with the lounge but not availed.
I appreciate the customer support they are providing excellent service to the customer, I am using this card for last four months. I didnâ??t get the joining perk, they have joining fee and yearly fee. The card accessibility is good I can use it across in India.
Amex is too good card to use. Whenever i purchase something, i can pay directly without paying any interest rate for a particular transaction and that particular transaction amount will get reduced from the principle amount that gives me lots of benefits on my utilization. Their benefits are unique compared to other market competitors. The interest rate is less. In Amex, If i want to relocate some other country, i can change the card to that particular country hence the international charges can be avoided. Its like local card to that country. Their customer care service is extremely high and we cannot beat them in market