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    American Express Credit Card Customer Care

    We found 8 American Express Credit Card Customer Care

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  • American Express Credit Card Customer Care Reviews

    • American Express Credit Card
      "It never works anyway"
      0.5 3.5/5 "Pretty good"
      I have credit card with AMEX. They always used to provide chargeable card so mine is a chargeable card. Reward points and cash back offers are there for my card like other banks. The credit limit is good as well, they may increase the limit in future. But the card never works anyway, cannot use it for petroleum.
      Was this review helpful? 0
      , mumbai
      Reviewed on May 17, 2017
    • American Express Credit Card
      "It should be accessible all over in India"
      0.5 4.0/5 "Great!"
      AMEX gives best loyalty offers to the customer but its not accepting all over India. Some merchandise won't accept this card for swiping. But they are No.1 in India lead. I am using AMEX gold card, they have provided unlimited credit limit depend upon the customer usage.
      Was this review helpful? 0
      , hyderabad
      Reviewed on May 16, 2017
    • American Express Credit Card
      "Improve online banking app"
      0.5 3.5/5 "Pretty good"
      I hold jet airways American express credit card. Their credit card services are good. But their mobile application is not at all good. Even I had written my feedback to the bank but still there is no improvement on it. The credit limit is pretty good.
      Was this review helpful? 1
      , bangalore
      Reviewed on May 16, 2017
    • American Express Credit Card
      "Excellent services"
      0.5 5.0/5 "Blown Away!"
      I use Amex Bank for a credit card and it has been a fantastic experience. I faced no issues as my card is accepted every where, I had used it till date and the credit limit is also to my expectation.. The best is the customer service they are excellent when it comes to communication.
      Was this review helpful? 0
      , jaipur
      Reviewed on May 12, 2017
    • American Express Credit Card
      "Better Service"
      0.5 2.0/5 "Expected more"
      Credit limit is quite satisfactory with AMEX but the charges are very high with them. Also the merchant is not available in everywhere. Interest rate is around 14%. So far I did not reach out their customer support, so I do not have any idea about their customer service.
      Was this review helpful? 0
      , new delhi
      Reviewed on May 11, 2017
    • American Express Credit Card
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I hold make my trip credit card with AMEX. I use this card only for hotel bookings. They offered credit limit than my expectations. Actually I required lesser credit limit but they credited much more. Their services are really fantastic and no issues with them.
      Was this review helpful? 0
      , bangalore
      Reviewed on May 11, 2017
    • American Express Credit Card
      "Below average card to use"
      0.5 5.0/5 "Blown Away!"
      I am using Amex corporate card for about past 10years. I can't use this card everywhere. There are no benefits available on this card ,because it is a corporate card. I am happy with the credit limit. Initialy, they gave the credit limit of 1 lakh and now it is also increased based on the customer requirement within the time period. Some shopkeepers also claim 4% extra charge on this card.
      Was this review helpful? 0
      , gurgaon
      Reviewed on May 10, 2017
    • American Express Credit Card
      "Satisfactory"
      0.5 3.5/5 "Pretty good"
      My gold card was taken from Amex, I am very much happy about the card. The only disadvantage is in some place it is not acceptable. Other wise it is a good card. With this card the limit is unlimited. Service rendered by them was also not good..My only suggestion is it should be accessible in all the out lets. This card mostly can be used in abroad where there are no extra charges for it.
      Was this review helpful? 0
      , chennai
      Reviewed on May 02, 2017
    • American Express Credit Card
      "Comfortable to Use"
      0.5 4.0/5 "Great!"
      I do not think that I am paying annual charges for my credit card. I am using Amex credit card for long time. I had not faced any issues like hidden charges or unnecessary charges. I used to get reward points in all my usage. Also it can be redeemed.
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Apr 25, 2017
    • American Express Credit Card
      "Excellent services"
      0.5 5.0/5 "Blown Away!"
      The process at Amex bank is good on the credit cards. They stop the usage of the card once the customer comes to the limit he is eligible off. In this way the customer does not end up pay high interest on the exceeded limit. The services are excellent.
      Was this review helpful? 0
      , mysore
      Reviewed on Apr 21, 2017
    • American Express Credit Card
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      My Amex Credit card was very helpful . If you swipe the card above 4 thousand you get reward points of thousand that is converted as cash back and you get 250 rupees I receive offers at time to time. Some times I got offer for online purchase. I have earned rewards points on my card. The is no credit limit for this yearly fee is 1k
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 15, 2017
    • American Express Credit Card
      "Excellent services"
      0.5 5.0/5 "Blown Away!"
      I am happy with the services of Amex Bank as the customer support is excellent especially when it comes to communication. The rate of interest is also satisfactory and the charges were very normal for me. The reward points could be redeemed as well online for shopping. Just that the credit card is not acceptable at all merchandises, likewise a customer needs to know where to use the card.
      Was this review helpful? 0
      , kota
      Reviewed on Apr 13, 2017
    • American Express Credit Card
      "Transparent in details"
      0.5 5.0/5 "Blown Away!"
      I have recently got the credit card of Amex Bank. The process was smooth in getting the card and to what I have used it, my experience has been good till date. There are charges on the card, I still give five stars on charges is because I am being charged as to what was informed to me and nothing more than that.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 10, 2017
    • American Express Credit Card
      "Satisfactory"
      0.5 3.0/5 "Satisfactory"
      I am holding this AMEX Platinum credit card for more than 18 months Its chargeable card yearly I had to pay five thousand rupees, If I use this card for seven lakhs in a year then five thousand would be charged and the same would be wavied off. I am overall I am very much satisfied with this card.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 09, 2017
    • American Express Credit Card
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I had been holding this AMEX credit card for more than two years now. The credit limit offered on my AMEX credit card is eight lakhs. Initially it was four lakhs now it has been extended. I frequently use this card overseas, till now they had not charged me any annual fee on this card . Being with IBM I have good access at all lounges.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 09, 2017
    • American Express Credit Card
      "Good experience "
      0.5 3.5/5 "Pretty good"
      I do have credit card with the American express banking corporation and it works nice for me and the reward points are great. The disadvantage is lack of versatility like it will not be accepted in most of the places. Services are okay with them and I have not faced much issue, also my queries got resolved immediately.
      Was this review helpful? 0
      , pune
      Reviewed on Apr 03, 2017
    • American Express Credit Card
      "High on charges"
      0.5 4.0/5 "Great!"
      The customer services of Amex bank is the best. They know well how to communicate to a customer. But they are not recommendable for a credit card as the card is not acceptable all over and are very high on charges. If I go to Kolkata for example, the stores hesitate to take the card as they are not sure who would pay the charge of 4% either the customer or the merchandise. I have closed the card.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 01, 2017
    • American Express Credit Card
      "Its Average"
      0.5 5.0/5 "Blown Away!"
      AMEX is a good international card but still it has some drawbacks like, there is no option to convert amount into an EMI, whatever the amount I am purchasing I should make that amount on next bill and they are taking annual charges of Rs.4500 it is high. But AMEX does not have any card limit, I could use my card for any amount. If its better if they provided EMI that would be convenient for the AMEX users.
      Was this review helpful? 1
      , mumbai
      Reviewed on Mar 28, 2017
    • American Express Credit Card
      "Good Cash back offers"
      0.5 4.0/5 "Great!"
      In the beginning AMEX customer service guided me wrongly by mistake. This card is good at benefits and also with the cash back offers. The cash back offer is the only reason to get this Amex card. It is helpful to pay with paytm. It would be great if amex gets involves in all the market places.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Mar 27, 2017
    • American Express Credit Card
      "Its Good for Corporate use"
      0.5 3.0/5 "Satisfactory"
      My company IBM provided this AMEX card, I am not aware of the benefits and other offers. I just use this card for the official purpose and I could claim it. AMEX credit card interest rate are high compared to other credit card, but it good for the corporate purpose.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 22, 2017
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    American Express Credit Card Customer Care is Rated as "Excellent!" by 537 Users

    Fees & Charges

    Promised Interest Rate

    Customer Service

    Responsiveness

    Credit Card BYTES FROM OUR KITCHEN

    American Express credit cards are popular all over the world and there are many people who own these cards. In order to ensure that their cardholders can get in touch with them easily, American Express offers various contact channels. For example - customers can contact them via phone, online or write to them, etc. Using any of these channels, customers can contact them to make enquiries about their American Express cards and get solutions to their card related issues. American Express also offers free credit counselling for their cardholders in order to help them manage and understand their finances.

    American Express Credit Card Customer Care Phone Numbers:

    American Express is ready to assist their customers at any time on all 7 days of the week. They have separate Toll – Free numbers for every type of card issued by them under the personal and corporate categories. Due to their vast presence around the world they are able to provide separate contact numbers for the different countries, which cardholders can use to get in touch with American Express while they are visiting another nation.

    American Express Credit Card Customer Care – Toll – Free Numbers:

    Toll – Free Numbers for Personal Cards

    American Express Credit Cards

    Contact Numbers

    Jet Airways American Express Platinum Credit Card

    1800 208 1223,

    0124 280 1141,

    0124 674 4141

    American Express Platinum Credit Card

    1800 419 1030,

    1800 180 1030

    91 124 280 1030,

    American Express Gold Credit Card

    1800 419 2122

    91 124 280 1122

    American Express Platinum Travel Credit Card

    1800 419 2122

    0124 280 1122

    American Express MakeMyTrip Credit Card

    1800 419 0691

    0124 280 1002

    American Express PAYBACK Credit Card

    1800 419 0726

    0124 674 4144

    0124 280 1093

    American Express Cards

    Contact Numbers

    American Express Gold Card

    1800 419 1120

    91 124 280 1111

    American Express Platinum Card

    1800 419 1255

    1800 180 1255

    91 124 280 1444

    91 124 465 0244

    Air India American Express Gold Card

    1800 419 1266

    1800 180 1666

    91 124 280 1666

    91 124 465 0266

    Air India American Express Green Card

    1800 419 1261

    1800 180 1261

    91 124 465 0261

    91 124 280 1261

    Toll – Free Numbers for Corporate Cards

    Card Type

    International Toll – Free Number

    Domestic Toll – Free Number

    American Express Platinum Corporate Card

    91 124 280 1092

    1800 419 1092 or

    0124 280 1092 

    Jet Airways American Express Corporate Card

    91 124 280 1299

    1800 419 1199 or

    0124 280 1299

    American Express Corporate Green Card and American Express Corporate Gold Card

    91 124 280 1222

    1800 419 1222 or

    0124 280 1222

    American Express Credit Card Customer Care Phone Numbers – Country wise

    American Express cardholders who are travelling abroad can contact the Toll – Free Number of the country they are visiting to get any help related to their card. Below is a list of American Express Toll – Free Numbers -

    Toll – Free Number for American Express Platinum Corporate Cardholders

    Country

    Toll – Free Number

    Argentina

    08004443496

    Australia

    1800205898

    Austria

    0800297869

    Belgium

    080072153

    Brazil

    08000204940

    Canada

    18553381204

    Chile

    12300206247

    China

    108007141786

    Czech Republic

    800900624

    Denmark

    80250755

    Finland

    0800915641

    Germany

    08001830795

    France

    0800914323

    Greece

    0090016122063496

    Hong Kong

    800905903

    Hungary

    0680109859

    Indonesia

    0078030193496
    (to be contacted from mobile)

    Indonesia

    0018030193496

    Ireland

    1800948646

    Israel

    1809453496

    Italy

    800870895

    Japan

    00531161280

    Latvia

    80004550

    Lithuania

    880031554

    USA

    18554782353

    Luxembourg

    80025625

    Malaysia

    1800816296

    Mexico

    018002480308

    Moldova

    080061450

    Monaco

    80093874

    Netherlands

    08000227903

    New Zealand

    0800442483

    Norway

    80069952

    Panama

    008002263496

    Poland

    009001124426

    Portugal

    800827793

    Russia

    88001009448

    Saudi Arabia

    8008146320

    Singapore

    8001012672

    Slovenia

    080081239

    South Africa

    0800999720

    South Korea

    00798142063496

    Spain

    900866636

    Sweden

    0200910144

    Switzerland

    0800820031

    Thailand

    0018001562063496

    Turkey

    00800142063496

    U.A.E.

    800035702487

    U.K.

    08007562970

    Vietnam

    12011408

    Toll – Free Number for American Express Corporate Card

    Country

    Code

    Toll – Free Number

    U.S.A.

     

    888 213 6747

    U.K.

    00

    800 0419 1222

    France

    00

    800 0419 1222

    Australia

    11

    800 0419 1222

    Hong Kong

    1

    800 0419 1222

    Singapore

    1

    800 0419 1222

    American Express Address:

    Below are the addresses on which the credit card customers of American Express can get in touch with them.

    Branch

    American Express Banking Corporation,
    MGF Metropolitan,
    7th Floor, Office Block,
    District Centre, Saket,
    New Delhi -110 017

    Corporate Office

    American Express Banking Corporation,
    Cyber City, Tower-C, DLF Bldg. No.8,
    Sector-25, DLF City Ph-II,
    Gurgaon-122002
    Haryana, India
    Contact Number +91 124 4190000

    Card Operation Centre

    • American Express Banking Corporation,
      Cyber City, Tower-C, DLF Bldg. No.8,
      Sector-25, DLF City Ph-II,
      Gurgaon-122002
      Haryana, India
      Contact Number +91 124 4190000

    • American Express Banking Corporation,
      One Indiabulls Centre,
      Tower 2, B Wing, 8th floor,
      Jupiter Mills Compound, Elphinstone,
      Mumbai 400 013

    • American Express Banking Corporation,
      No. 30, Salarpuria Techpoint, Oasis Mall,
      5th Floor, 100 Feet Road,
      Srinivagilu, Ejipura, Koramangala,
      Bangalore - 560 047

    • American Express Banking Corporation,
      Regus Citi Centre,
      6th Floor, City Centre Mall,
      Dr Radhakrishnan Salai, Mylapore,
      Chennai - 600 004

    American Express Complaint Form:

    American Express allows their credit card holders to place any complaints to them through a complaint form. Cardholders have to fill the form and send it via Email, fax or courier.

    • The email address on which they can send the form to is [email protected] or [email protected]

    • The fax number via which they can send the form is 0124 280 1144.

    • The address for sending the form via courier is American Express Banking Corporation, Cyber City, Tower C, DLF Building number 8, Sector 25, DLF City Ph II, Gurgaon, Haryana, 122002.

    American Express Escalation of Grievances:

    American Express is committed to providing any assistance to their credit card customers at any point of time. When a customer faces any issue related to American Express products, he or she can escalate the same in the following levels –

    Level 1

    Customers can contact on the call centre number of

    American Express, when they need any help with their

    American Express credit cards.

    The call centre provides 24 hour service on all 7 days of the week.

    The American Express call centre numbers are as follows –

    • +91 124 280 1800

    • 1800 419 3646

    Level 2

    In case the customers are unhappy with the response

    they receive in the first level, they can escalate the

    issue and speak to the Manager.

    The contact details of the Manager are as follows –

    • Ms. Sumiran Bhatia

    Manager – Executive Correspondence Unit

    American Express Banking Corporation

    Cyber City, Tower C, DLF Building Number 8,

    Sector 25, DLF City Ph II,

    Gurgaon, Haryana, India 122002

    Contact Number – 0124 336 2044, 0124 336 2172

    Email – [email protected]

    Level 3

    In case the customers do not like the responsethey received in the

    second level, they can escalate it furtherand contact the

    higher authority to get a solution.

    To lodge the complaint, they can contact –

    • Mr. Rajiv Bathla,

    Head of Operations,

    American Express Banking Corporation,

    Cyber City, Tower C, DLF Building Number8,

    Sector 25, DLF City Ph II,

    Gurgaon, Haryana, India 122002

    Email – [email protected]

    Credit cardholders of American Express can approach the Nodal Officer and the Senior Management, if they fail to get the required solutions for their issues in the above levels. The contact details of the Nodal Officer are as follows –

    • Nodal Officer:

    Mr. Vinner Dhamija

    American Express Banking Corporation,

    Cyber City, Tower C, DLF Building Number 8,

    Sector 25, DLF City Phase - II,

    Gurgaon, Haryana, India 122002

    E-mail – [email protected]

    Fax Number – 0124 280 1144

    Telephone Number – 0124 419 0044 (Available between 8.30 am and 5 pm from Monday to Friday)

    Senior Management Contact Details

    Name

    Designation

    Office Address

    Email Address

    Manoj Adlakha

    Vice President & General Manager,

    Consumer Services (Credit & Prepaid Cards),

    Merchant Services & CEO,

    AEBC – India

    American Express Banking Corporation,

    Cyber City, Tower C,

    DLF Building Number 8, Sector 25,

    DLF City Phase - II, Gurgaon, Haryana, India 122002

    [email protected]

    Saru Kaushal

    Country Business Head,

    Global Corporate Payments,

    India

    American Express Banking Corporation,

    Cyber City, Tower C,

    DLF Building Number 8,

    Sector 25, DLF City Phase - II,

    Gurgaon, Haryana, India 122002

    [email protected]

    If American Express fails to respond to the queries of customers within a month, they can approach the Banking Ombudsman.

    Contact Details of Banking Ombudsman

    Location or Centre

    Name and Address

    Operation Area

    Ahmedabad

    Shri Sunil T. S. Nair, 
    C/o Reserve Bank of India, 
    La Gajjar Chambers, Ashram Road, 
    Ahmedabad 380 009 

    Contact Number – 079 2658 2357 or 079 2658 6718 
    Fax Number – 079 2658 3325

    Daman and Diu, Gujarat, Dadra and Nagar Haveli

    Bengaluru

    Ms. C R Samyuktha,
    C/o Reserve Bank of India,
    10/3/8, Nrupathunga Road, 
    Bengaluru 560 001 
    Contact Number – 080 2221 0771 or 080 2227 5629 
    Fax Number – 080 2224 4047

    Karnataka

    Bhopal

    Ajay Michyari,
    C/o Reserve Bank of India, 
    Hoshangabad Road, 
    Post Box Number 32, Bhopal 462 011 
    Contact Number – 0755 2573 772 or 0755 2573 776 
    Fax Number – 0755 2573779

    Chhattisgarh, Madhya Pradesh

    Bhubaneswar

    Shri B.K. Mishra,
    C/o Reserve Bank of India,
    Pt. Jawaharlal Nehru Marg, 
    Bhubaneswar 751 001 
    Contact Number – 0674 2396 207 or 0674 2396 008 
    Fax Number – 0674 2393 906

    Odisha

    Chandigarh

    Shri Sanjay Bhatia,
    C/o Reserve Bank of India, 
    New Office Building, 
    Sector 17, Central Vista, 
    Chandigarh 160 017 
    Contact Number – 0172 2721 109 or 0172 2721 011 
    Fax Number – 0172 2721 880

    Chandigarh, Panchkula, Yamuna Nagar and Ambala Districts of Haryana, Himachal Pradesh, Punjab

    Chennai

    Shri K Chandrachoodan,
    C/o Reserve Bank of India, 
    Fort Glacis,

    Chennai 600 001 
    Contact Number – 044 2539 9170 or 044 2539 5963 0r 044 2539 9159 
    Fax Number – 044 2539 5488

    Tamil Nadu, Puducherry (excludes the Mahe Region), Andaman and Nicobar Islands

    Guwahati

    Shri Anand Prakash,
    C/o Reserve Bank of India, 
    Station Road, Pan Bazar,
    Guwahati 781 001 
    Contact Number – 0361 2542 556 or 0361 2540 445 
    Fax Number – 0361 2540 445

    Assam, Manipur, Arunachal Pradesh, Nagaland, Meghalaya, Mizoram, Tripura

    Hyderabad

    Dr. N. Krishna Mohan,
    C/o Reserve Bank of India, 
    6-1-56, Secretariat Road, 
    Saifabad, Hyderabad 500 004 
    Contact Number – 040 2321 0013 or 040 2324 3970 
    Fax Number – 040 2321 0014

    Andhra Pradesh, Telangana

    Jaipur

    Shri R. Giridharan,
    C/o Reserve Bank of India, 
    Ram Bagh Circle, 
    Tonk Road, Post Box Number 12, 
    Jaipur 302 004 
    Contact Number – 0141 5107 973 or 0141 5101 331 
    Fax Number – 0141 2562 220

    Rajasthan

    Kanpur

    Shri A. K. Naskar,
    C/o Reserve Bank of India, 
    M.G. Road, Post Box Number 82, 
    Kanpur 208 001 
    Contact Number – 0512 2306 278 or 0512 2303 004 
    Fax Number – 0512 2305 938

    Uttar Pradesh (excludes Ghaziabad and Gautam Buddha Nagar Districts), Uttarakhand

    Kolkata

    Dr. Smt. S. Chattopadhyay,
    C/o Reserve Bank of India,
    15, Netaji Subhash Road, 
    Kolkata 700 001 
    Contact Number – 033 2230 6222 or 033 2230 5580 
    Fax Number 033 2230 5899

    Sikkim, West Bengal

    Mumbai

    Smt. R. Sebastian,
    C/o Reserve Bank of India, 
    Garment House, Third Floor, 
    Dr.Annie Besant Road, 
    Worli, Mumbai 400 018 
    Contact Number – 022 2492 4607 or 022 2496 0893 
    Fax Number – 022 2496 0912

    Goa, Maharashtra

    New Delhi

    Shri R L Sharma,
    C/o Reserve Bank of India, 
    Sansad Marg, New Delhi, 
    Contact Number – 011 2372 5445 or 011 2371 0882 
    Fax Number – 011 2372 5218

    Jammu and Kashmir, Delhi, Gautam Budh Nagar and Ghaziabad Districts of Uttar Pradesh, Haryana (excludes Yamuna Nagar, Panchkula and Ambala Districts)

    Patna

    Smt. Smita Chandramani,
    C/o Reserve Bank of India, 
    Patna 800 001 
    Contact Number – 0612 232 2569 or 0612 232 3734 
    Fax Number – 0612 232 0407

    Bihar, Jharkhand

    Thiruvananthapuram

    Smt. Uma Sankar,
    C/o Reserve Bank of India, 
    Bakery Junction, 
    Thiruvananthapuram 695 033 
    Contact Number – 0471 233 2723 or 0471 232 3959 
    Fax Number – 0471 232 1625

    Kerala, Lakshadweep and Mahe Region of Puducherry

    American Express Customer Care Postal Address:

    American Express credit card customers can post their concerns on the following address –

    • American Express Banking Corporation

    Cyber City, Tower C, DLF Building Number 8,

    Sector 25, DLF City Ph – II,

    Gurgaon, Haryana, India 1220022

    American Express Credit Card Customer Care – Credit Counselling:

    Through its Credit Counselling program, American Express guides their customers in understanding, controlling and managing their finances. This counselling service is provided by American Express for free and is held on a one – to – one basis.

    American Express credit cardholders can get in touch with the Credit Counsellors between 10 am and 6.30 pm from Monday to Saturday. Customers can contact the counsellors on the following details –

    Name of the Counsellor

    Address

    Contact Number

    Toll – Free Number

    Email Address

    Fax Number

    Girdhar Adhikari

    Credit Sudhaar Services Pvt Ltd,

    901 Ruby Crescent Boulevard,

    Ashok Chakravarthy Marg,

    Kandivali East, Mumbai, Maharashtra, India 400101

    022 6788 6799

    1800 209 0145

    [email protected]

    022 3916 7445

    Report incorrect data.

    About American Express:

    American Express or AMEX was founded in the year 1850 and is a leading financial service provider in the world today. The company has a worldwide presence with their headquarters located in New York, America. Considered as one of the most valuable brands, American Express cards are accepted everywhere and are preferred by most people. Besides credit cards, the company offers other products as well. For example - traveller’s cheques, charge cards.

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