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    American Express Credit Card Customer Care

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    American Express credit cards are popular all over the world and there are many people who own these cards. In order to ensure that their cardholders can get in touch with them easily, American Express offers various contact channels. For example - customers can contact them via phone, online or write to them, etc. Using any of these channels, customers can contact them to make enquiries about their American Express cards and get solutions to their card related issues. American Express also offers free credit counselling for their cardholders in order to help them manage and understand their finances.

    American Express Credit Card Customer Care Phone Numbers:

    American Express is ready to assist their customers at any time on all 7 days of the week. They have separate Toll – Free numbers for every type of card issued by them under the personal and corporate categories. Due to their vast presence around the world they are able to provide separate contact numbers for the different countries, which cardholders can use to get in touch with American Express while they are visiting another nation.

    American Express Credit Card Customer Care – Toll – Free Numbers:

    Toll – Free Numbers for Personal Cards

    American Express Credit Cards

    Contact Numbers

    Jet Airways American Express Platinum Credit Card

    1800 208 1223,

    0124 280 1141,

    0124 674 4141

    American Express Platinum Credit Card

    1800 419 1030,

    1800 180 1030

    91 124 280 1030,

    American Express Gold Credit Card

    1800 419 2122

    91 124 280 1122

    American Express Platinum Travel Credit Card

    1800 419 2122

    0124 280 1122

    American Express MakeMyTrip Credit Card

    1800 419 0691

    0124 280 1002

    American Express PAYBACK Credit Card

    1800 419 0726

    0124 674 4144

    0124 280 1093

    American Express Cards

    Contact Numbers

    American Express Gold Card

    1800 419 1120

    91 124 280 1111

    American Express Platinum Card

    1800 419 1255

    1800 180 1255

    91 124 280 1444

    91 124 465 0244

    Air India American Express Gold Card

    1800 419 1266

    1800 180 1666

    91 124 280 1666

    91 124 465 0266

    Air India American Express Green Card

    1800 419 1261

    1800 180 1261

    91 124 465 0261

    91 124 280 1261

    Toll – Free Numbers for Corporate Cards

    Card Type

    International Toll – Free Number

    Domestic Toll – Free Number

    American Express Platinum Corporate Card

    91 124 280 1092

    1800 419 1092 or

    0124 280 1092 

    Jet Airways American Express Corporate Card

    91 124 280 1299

    1800 419 1199 or

    0124 280 1299

    American Express Corporate Green Card and American Express Corporate Gold Card

    91 124 280 1222

    1800 419 1222 or

    0124 280 1222

    American Express Credit Card Customer Care Phone Numbers – Country wise

    American Express cardholders who are travelling abroad can contact the Toll – Free Number of the country they are visiting to get any help related to their card. Below is a list of American Express Toll – Free Numbers -

    Toll – Free Number for American Express Platinum Corporate Cardholders

    Country

    Toll – Free Number

    Argentina

    08004443496

    Australia

    1800205898

    Austria

    0800297869

    Belgium

    080072153

    Brazil

    08000204940

    Canada

    18553381204

    Chile

    12300206247

    China

    108007141786

    Czech Republic

    800900624

    Denmark

    80250755

    Finland

    0800915641

    Germany

    08001830795

    France

    0800914323

    Greece

    0090016122063496

    Hong Kong

    800905903

    Hungary

    0680109859

    Indonesia

    0078030193496
    (to be contacted from mobile)

    Indonesia

    0018030193496

    Ireland

    1800948646

    Israel

    1809453496

    Italy

    800870895

    Japan

    00531161280

    Latvia

    80004550

    Lithuania

    880031554

    USA

    18554782353

    Luxembourg

    80025625

    Malaysia

    1800816296

    Mexico

    018002480308

    Moldova

    080061450

    Monaco

    80093874

    Netherlands

    08000227903

    New Zealand

    0800442483

    Norway

    80069952

    Panama

    008002263496

    Poland

    009001124426

    Portugal

    800827793

    Russia

    88001009448

    Saudi Arabia

    8008146320

    Singapore

    8001012672

    Slovenia

    080081239

    South Africa

    0800999720

    South Korea

    00798142063496

    Spain

    900866636

    Sweden

    0200910144

    Switzerland

    0800820031

    Thailand

    0018001562063496

    Turkey

    00800142063496

    U.A.E.

    800035702487

    U.K.

    08007562970

    Vietnam

    12011408

    Toll – Free Number for American Express Corporate Card

    Country

    Code

    Toll – Free Number

    U.S.A.

     

    888 213 6747

    U.K.

    00

    800 0419 1222

    France

    00

    800 0419 1222

    Australia

    11

    800 0419 1222

    Hong Kong

    1

    800 0419 1222

    Singapore

    1

    800 0419 1222

    American Express Address:

    Below are the addresses on which the credit card customers of American Express can get in touch with them.

    Branch

    American Express Banking Corporation,
    MGF Metropolitan,
    7th Floor, Office Block,
    District Centre, Saket,
    New Delhi -110 017

    Corporate Office

    American Express Banking Corporation,
    Cyber City, Tower-C, DLF Bldg. No.8,
    Sector-25, DLF City Ph-II,
    Gurgaon-122002
    Haryana, India
    Contact Number +91 124 4190000

    Card Operation Centre

    • American Express Banking Corporation,
      Cyber City, Tower-C, DLF Bldg. No.8,
      Sector-25, DLF City Ph-II,
      Gurgaon-122002
      Haryana, India
      Contact Number +91 124 4190000

    • American Express Banking Corporation,
      One Indiabulls Centre,
      Tower 2, B Wing, 8th floor,
      Jupiter Mills Compound, Elphinstone,
      Mumbai 400 013

    • American Express Banking Corporation,
      No. 30, Salarpuria Techpoint, Oasis Mall,
      5th Floor, 100 Feet Road,
      Srinivagilu, Ejipura, Koramangala,
      Bangalore - 560 047

    • American Express Banking Corporation,
      Regus Citi Centre,
      6th Floor, City Centre Mall,
      Dr Radhakrishnan Salai, Mylapore,
      Chennai - 600 004

    American Express Complaint Form:

    American Express allows their credit card holders to place any complaints to them through a complaint form. Cardholders have to fill the form and send it via Email, fax or courier.

    • The email address on which they can send the form to is [email protected] or [email protected]

    • The fax number via which they can send the form is 0124 280 1144.

    • The address for sending the form via courier is American Express Banking Corporation, Cyber City, Tower C, DLF Building number 8, Sector 25, DLF City Ph II, Gurgaon, Haryana, 122002.

    American Express Escalation of Grievances:

    American Express is committed to providing any assistance to their credit card customers at any point of time. When a customer faces any issue related to American Express products, he or she can escalate the same in the following levels –

    Level 1

    Customers can contact on the call centre number of

    American Express, when they need any help with their

    American Express credit cards.

    The call centre provides 24 hour service on all 7 days of the week.

    The American Express call centre numbers are as follows –

    • +91 124 280 1800

    • 1800 419 3646

    Level 2

    In case the customers are unhappy with the response

    they receive in the first level, they can escalate the

    issue and speak to the Manager.

    The contact details of the Manager are as follows –

    • Ms. Sumiran Bhatia

    Manager – Executive Correspondence Unit

    American Express Banking Corporation

    Cyber City, Tower C, DLF Building Number 8,

    Sector 25, DLF City Ph II,

    Gurgaon, Haryana, India 122002

    Contact Number – 0124 336 2044, 0124 336 2172

    Email – [email protected]

    Level 3

    In case the customers do not like the responsethey received in the

    second level, they can escalate it furtherand contact the

    higher authority to get a solution.

    To lodge the complaint, they can contact –

    • Mr. Rajiv Bathla,

    Head of Operations,

    American Express Banking Corporation,

    Cyber City, Tower C, DLF Building Number8,

    Sector 25, DLF City Ph II,

    Gurgaon, Haryana, India 122002

    Email – [email protected]

    Credit cardholders of American Express can approach the Nodal Officer and the Senior Management, if they fail to get the required solutions for their issues in the above levels. The contact details of the Nodal Officer are as follows –

    • Nodal Officer:

    Mr. Vinner Dhamija

    American Express Banking Corporation,

    Cyber City, Tower C, DLF Building Number 8,

    Sector 25, DLF City Phase - II,

    Gurgaon, Haryana, India 122002

    E-mail – [email protected]

    Fax Number – 0124 280 1144

    Telephone Number – 0124 419 0044 (Available between 8.30 am and 5 pm from Monday to Friday)

    Senior Management Contact Details

    Name

    Designation

    Office Address

    Email Address

    Manoj Adlakha

    Vice President & General Manager,

    Consumer Services (Credit & Prepaid Cards),

    Merchant Services & CEO,

    AEBC – India

    American Express Banking Corporation,

    Cyber City, Tower C,

    DLF Building Number 8, Sector 25,

    DLF City Phase - II, Gurgaon, Haryana, India 122002

    [email protected]

    Saru Kaushal

    Country Business Head,

    Global Corporate Payments,

    India

    American Express Banking Corporation,

    Cyber City, Tower C,

    DLF Building Number 8,

    Sector 25, DLF City Phase - II,

    Gurgaon, Haryana, India 122002

    [email protected]

    If American Express fails to respond to the queries of customers within a month, they can approach the Banking Ombudsman.

    Contact Details of Banking Ombudsman

    Location or Centre

    Name and Address

    Operation Area

    Ahmedabad

    Shri Sunil T. S. Nair, 
    C/o Reserve Bank of India, 
    La Gajjar Chambers, Ashram Road, 
    Ahmedabad 380 009 

    Contact Number – 079 2658 2357 or 079 2658 6718 
    Fax Number – 079 2658 3325

    Daman and Diu, Gujarat, Dadra and Nagar Haveli

    Bengaluru

    Ms. C R Samyuktha,
    C/o Reserve Bank of India,
    10/3/8, Nrupathunga Road, 
    Bengaluru 560 001 
    Contact Number – 080 2221 0771 or 080 2227 5629 
    Fax Number – 080 2224 4047

    Karnataka

    Bhopal

    Ajay Michyari,
    C/o Reserve Bank of India, 
    Hoshangabad Road, 
    Post Box Number 32, Bhopal 462 011 
    Contact Number – 0755 2573 772 or 0755 2573 776 
    Fax Number – 0755 2573779

    Chhattisgarh, Madhya Pradesh

    Bhubaneswar

    Shri B.K. Mishra,
    C/o Reserve Bank of India,
    Pt. Jawaharlal Nehru Marg, 
    Bhubaneswar 751 001 
    Contact Number – 0674 2396 207 or 0674 2396 008 
    Fax Number – 0674 2393 906

    Odisha

    Chandigarh

    Shri Sanjay Bhatia,
    C/o Reserve Bank of India, 
    New Office Building, 
    Sector 17, Central Vista, 
    Chandigarh 160 017 
    Contact Number – 0172 2721 109 or 0172 2721 011 
    Fax Number – 0172 2721 880

    Chandigarh, Panchkula, Yamuna Nagar and Ambala Districts of Haryana, Himachal Pradesh, Punjab

    Chennai

    Shri K Chandrachoodan,
    C/o Reserve Bank of India, 
    Fort Glacis,

    Chennai 600 001 
    Contact Number – 044 2539 9170 or 044 2539 5963 0r 044 2539 9159 
    Fax Number – 044 2539 5488

    Tamil Nadu, Puducherry (excludes the Mahe Region), Andaman and Nicobar Islands

    Guwahati

    Shri Anand Prakash,
    C/o Reserve Bank of India, 
    Station Road, Pan Bazar,
    Guwahati 781 001 
    Contact Number – 0361 2542 556 or 0361 2540 445 
    Fax Number – 0361 2540 445

    Assam, Manipur, Arunachal Pradesh, Nagaland, Meghalaya, Mizoram, Tripura

    Hyderabad

    Dr. N. Krishna Mohan,
    C/o Reserve Bank of India, 
    6-1-56, Secretariat Road, 
    Saifabad, Hyderabad 500 004 
    Contact Number – 040 2321 0013 or 040 2324 3970 
    Fax Number – 040 2321 0014

    Andhra Pradesh, Telangana

    Jaipur

    Shri R. Giridharan,
    C/o Reserve Bank of India, 
    Ram Bagh Circle, 
    Tonk Road, Post Box Number 12, 
    Jaipur 302 004 
    Contact Number – 0141 5107 973 or 0141 5101 331 
    Fax Number – 0141 2562 220

    Rajasthan

    Kanpur

    Shri A. K. Naskar,
    C/o Reserve Bank of India, 
    M.G. Road, Post Box Number 82, 
    Kanpur 208 001 
    Contact Number – 0512 2306 278 or 0512 2303 004 
    Fax Number – 0512 2305 938

    Uttar Pradesh (excludes Ghaziabad and Gautam Buddha Nagar Districts), Uttarakhand

    Kolkata

    Dr. Smt. S. Chattopadhyay,
    C/o Reserve Bank of India,
    15, Netaji Subhash Road, 
    Kolkata 700 001 
    Contact Number – 033 2230 6222 or 033 2230 5580 
    Fax Number 033 2230 5899

    Sikkim, West Bengal

    Mumbai

    Smt. R. Sebastian,
    C/o Reserve Bank of India, 
    Garment House, Third Floor, 
    Dr.Annie Besant Road, 
    Worli, Mumbai 400 018 
    Contact Number – 022 2492 4607 or 022 2496 0893 
    Fax Number – 022 2496 0912

    Goa, Maharashtra

    New Delhi

    Shri R L Sharma,
    C/o Reserve Bank of India, 
    Sansad Marg, New Delhi, 
    Contact Number – 011 2372 5445 or 011 2371 0882 
    Fax Number – 011 2372 5218

    Jammu and Kashmir, Delhi, Gautam Budh Nagar and Ghaziabad Districts of Uttar Pradesh, Haryana (excludes Yamuna Nagar, Panchkula and Ambala Districts)

    Patna

    Smt. Smita Chandramani,
    C/o Reserve Bank of India, 
    Patna 800 001 
    Contact Number – 0612 232 2569 or 0612 232 3734 
    Fax Number – 0612 232 0407

    Bihar, Jharkhand

    Thiruvananthapuram

    Smt. Uma Sankar,
    C/o Reserve Bank of India, 
    Bakery Junction, 
    Thiruvananthapuram 695 033 
    Contact Number – 0471 233 2723 or 0471 232 3959 
    Fax Number – 0471 232 1625

    Kerala, Lakshadweep and Mahe Region of Puducherry

    American Express Customer Care Postal Address:

    American Express credit card customers can post their concerns on the following address –

    • American Express Banking Corporation

    Cyber City, Tower C, DLF Building Number 8,

    Sector 25, DLF City Ph – II,

    Gurgaon, Haryana, India 1220022

    American Express Credit Card Customer Care – Credit Counselling:

    Through its Credit Counselling program, American Express guides their customers in understanding, controlling and managing their finances. This counselling service is provided by American Express for free and is held on a one – to – one basis.

    American Express credit cardholders can get in touch with the Credit Counsellors between 10 am and 6.30 pm from Monday to Saturday. Customers can contact the counsellors on the following details –

    Name of the Counsellor

    Address

    Contact Number

    Toll – Free Number

    Email Address

    Fax Number

    Girdhar Adhikari

    Credit Sudhaar Services Pvt Ltd,

    901 Ruby Crescent Boulevard,

    Ashok Chakravarthy Marg,

    Kandivali East, Mumbai, Maharashtra, India 400101

    022 6788 6799

    1800 209 0145

    [email protected]

    022 3916 7445

    Report incorrect data.

    About American Express:

    American Express or AMEX was founded in the year 1850 and is a leading financial service provider in the world today. The company has a worldwide presence with their headquarters located in New York, America. Considered as one of the most valuable brands, American Express cards are accepted everywhere and are preferred by most people. Besides credit cards, the company offers other products as well. For example - traveller’s cheques, charge cards.

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