Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • American Express Credit Card Customer Care

    American Express provides resolution for all credit card related queries and complaints through a 24/7 toll-free customer care number, mobile banking, email, and offline channels. You can find all the contact details here.

    American Express 24*7 Credit Card Customer Care Toll-Free Numbers

    The 24/7 toll-free numbers for all your credit-card related queries are 1800-419-2122 and 1800-419-3646

    Alternatively, you can also call +91124-2801800

    These are the toll-free numbers for specific American Express credit cards.

    Card Type Customer Care Numbers
    American Express Payback Credit Card 1800 419 0726, 0124 6744144, 0124 2801093
    American Express Membership Rewards Credit Card 0124-280 1418, 1800 419 0167
    American Express Platinum Travel Credit Card 1800 419 2122, 0124-2801122
    American Express Gold Card 1800 419 1120, 0124-2801111
    American Express Platinum Card 1800 419 1255, 1800 180 1255, 0124-2801444, 0124-4650244
    American Express Platinum Reserve Credit Card 1800 419 1030, 1800 180 1030, 0124-280-1030
    American Express Gold Credit Card 1800 419 3646, 0124-280-1800
    American Express SmartEarnTM Credit Card 1800 180 1249, 0124-280-1101

    American Express Credit Card Enquiries

    In the case of card theft or card getting blocked, you can contact the customer care numbers given above.

    American Express Credit Card Grievance Redressal

    There are 3 steps you can take for grievance redressal of any complaints regarding your American Express credit card. They are:

    1. Contact the 24/7 customer care helpline numbers which are 1800-419-3646 and +91124-2801800
    2. If contacting the helpline has not helped to resolve your issue, you may escalate the grievance to the Manager of Customer Service by email, telephone, or by writing to them. Here are the contact details:
      • Email:
      • Postal Address:
        • Manager, Executive Correspondence Unit,

          American Express Banking Corp,

          Cyber City, Tower C, DLF Bldg No 8,

          Sector 25, DLF City Ph II,

          Gurgaon – 122002,


      • Telephone Numbers: 0124-3362172
    3. If your concern has not been adequately addressed at the above levels, you may further escalate it to the Head of Operations in the following ways:
      • Email:
      • Postal Address:
        • Ms. Priyameet Kaur

          Head of Customer Service

          American Express Bank Corp.,

          Cyber City, Tower C, DLF Bldg No. 8,

          Sector 25, DLF City Ph II,

          Gurgaon – 122002,


          Telephone Number: 0124-3362044

    American Express Nodal Office Contact Details

    You may contact the nodal officer for American Express through the following ways:

    • Email:
    • Postal Address:
      • Mr Ashish Pandey

        American Express Banking Corp.,

        Cyber City, Tower C, DLF Bldg No.8,

        Sector 25, DLF City Phase II,

        Gurgaon – 122002,


    • Telephone: You may contact the nodal officer at this number from Monday through Friday, between 8:30 a.m. to 5:00 p.m. - 0124-362172

    Write to American Express

    To write to American Express, you can use the postal addresses given under the Grievance Redressal Section above.

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