Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • Credit Card BYTES FROM OUR KITCHEN

    American Express Credit Card Customer Care

    American Express Customer Care Contact Type

    Details

    Toll-free customer care number

    1800 419 2122

    Customer care e-mail

    manager-customerservicesindia@aexp.com">manager-customerservicesindia@aexp.com

    American Express India Facebook page

    www.facebook.com/AmericanExpressIndia

    American Express Twitter page

    twitter.com/amexindia

    American Express Twitter handle

    @AmexIndia

    Amex Credit Card Toll free Number
    Amex Credit Card 24*7 Toll free Number

    American Express is one of the top banks offering credit card services in India. With a bunch of well-designed credit cards, Amex has gained a good amount of market share in the industry. To make it even more easy for its credit card customers, the bank operates credit card customer care centres which provide timely assistance on all credit card related queries and issued. Listed below various customer care helplines, email address and other information that al Amex credit card users can utilise to get their queries resolved.

    American Express Credit Card Customer Care - Toll-Free Numbers:

    Amex provides an exclusive customer care helpline to every credit card it offers. The helplines are available on all days around the year. The customer care numbers are different for both personal and corporate credit cards. They even have different numbers for different countries making it easy for the cardholders to approach them from anywhere in the world.

    Toll - Free Numbers for Amex Personal Cards

    Amex Cards Contact Numbers

    American Express Gold Credit Card

    1800 419 2122, 91-124-2801122

    Jet Airways American Express Platinum Credit Card

    1800 208 1223, 0124-2801141, 0124-6744141

    American Express PAYBACK Credit Card

    1800 419 0726, 0124 6744144, 0124 2801093

    American Express Platinum Credit Card

    1800 419 1030, 1800 180 1030, 91-124-280-1030

    American Express MakeMyTrip Credit Card

    1800 419 0691, 0124-2801002

    American Express Platinum Travel Credit Card

    1800 419 2122, 0124-2801122

    American Express Membership Rewards Credit Card

    0124-280 1418, 1800 419 0167

    American Express Gold Card

    1800 419 1120, 91-124-2801111

    American Express Platinum Card

    1800 419 1255, 1800 180 1255, 91-124-2801444, 91-124-4650244

    Air India American Express Gold Card

    1800 419 1266, 1800 180 1666, 91-124-2801666, 91-124-4650266

    Air India American Express Green Card

    1800 419 1261, 1800 180 1261, 91-124-4650261, 91-124-2801261

    Please note that the number starting with 1800 are toll-free and can be accessed from anywhere in India

    Toll Free Numbers for Amex Corporate Cards

    Card Type International Toll - Free Number (when calling from overseas) Domestic Toll Free Number
    American Express Platinum Corporate Card +91 124 280 1092 1800 419 1092 or 0124 280 1092

    Jet Airways American Express Corporate Card

    91 124 280 1299 1800 419 1199 or 0124 280 1299
    American Express Corporate Green Card and American Express Corporate Gold Card 91 124 280 1222 1800 419 1222 or 0124 280 1222

    Amex Credit Card International Customer Care Phone Numbers

    American Express corporate credit card members travelling abroad can approach the credit card helpline by dialling international toll-free numbers which are different for each country. Listed below are the overseas credit card toll-free numbers for Amex corporate customers.

    Toll Free Number for American Express Platinum Corporate Cardholders

    Country Toll Free Number

    Argentina

    08004443496

    Australia

    1800205898

    Austria

    0800297869

    Belgium

    080072153

    Brazil

    08000204940

    Canada

    18553381204

    Chile

    12300206247

    China

    108007141786

    Czech Republic

    800900624

    Denmark

    80250755

    Finland

    0800915641

    Germany

    08001830795

    France

    0800914323

    Greece

    0090016122063496

    Hong Kong

    800905903

    Hungary

    0680109859

    Indonesia

    0078030193496 (to be contacted from mobile)

    Indonesia

    0018030193496

    Ireland

    1800948646

    Israel

    1809453496

    Italy

    800870895

    Japan

    00531161280

    Latvia

    80004550

    Lithuania

    880031554

    USA

    18554782353

    Luxembourg

    80025625

    Malaysia

    1800816296

    Mexico

    018002480308

    Moldova

    080061450

    Monaco

    80093874

    Netherlands

    08000227903

    New Zealand

    0800442483

    Norway

    80069952

    Panama

    008002263496

    Poland

    009001124426

    Portugal

    800827793

    Russia

    88001009448

    Saudi Arabia

    8008146320

    Singapore

    8001012672

    Slovenia

    080081239

    South Africa

    0800999720

    South Korea

    00798142063496

    Spain

    900866636

    Sweden

    0200910144

    Switzerland

    0800820031

    Thailand

    0018001562063496

    Turkey

    00800142063496

    U.A.E.

    800035702487

    U.K.

    08007562970

    Vietnam

    12011408

    Toll - Free Number for American Express Corporate Cards

    Country Code Toll Free Number

    U.S.A.

    888 213 6747

    U.K.

    00

    800 0419 1222

    France

    00

    800 0419 1222

    Australia

    11

    800 0419 1222

    Hong Kong

    1

    800 0419 1222

    Singapore

    1

    800 0419 1222

    American Express Credit Card Postal Address:

    Below are the addresses on which the credit card customers of American Express can get in touch with them.

    Registered and branch address Corporate Office Card Operation Centres
    American Express Banking Corporation, MGF Metropolitan,7th Floor, Office Block, District Centre Saket, New Delhi -110 017

    American Express Banking Corporation, Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon-122002, Haryana, India, Contact Number +91 124 4190000
    • American Express Banking Corporation, One India bulls Centre, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai 400 013
    • American Express Banking Corporation, Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Phase-II, Gurgaon-122002, Haryana, India.

    Contact Number: +91 124 4190000

    • American Express Banking Corporation, Regus Citi Centre,6th Floor, City Centre Mall, Dr Radhakrishnan Salai, Mylapore, Chennai - 600 004
    • American Express Banking Corporation, No. 30, Salarpuria Techpoint, Oasis Mall,5th Floor, 100 Feet Road, Srinivagilu, Ejipura, Koramangala, Bangalore - 560 047

    American Express Credit Card Customer Care e-mail and fax

    Any written requests or concerns related to American Express credit cards can be either e-mailed, faxed or couriered to the below mentioned addresses. Make sure mentioned you card number, name and contact number in the request to expect a prompt reply.

    E-mail address FAX Postal address

    customerservicesindia@aexp.com, head-customerservicesindia@aexp.com

    0124 280 1144

    American Express Banking Corporation, Cyber City, Tower C, DLF Building number 8, Sector 25, DLF City Phase-II, Gurgaon, Haryana, 122002.

    Amex Credit Card Grievance Redressal

    American Express has a robust grievance redressal system in place to resolve customer queries in time. The 3-level redressal system allows credit card holders to escalate the issue till it is resolved. Mentioned below is the escalation matrix along with the point of contacts to report your credit card related issued.

    Level 1

    Customers can contact the common American Express toll-free customer care helpline or the card specific customer care number to report their issue.

    Level 2

    If you haven’t received proper response from the customer support, you can contact the next level of escalation matrix using the details mentioned below.


    Ms. Shilpi Rehani or Ms. Pooja Dubey

    Manager - Executive Correspondence Unit

    American Express Banking Corporation

    Cyber City, Tower C, DLF Building Number 8, Sector 25, DLF City Phase- II,

    Gurgaon, Haryana, India 122002.

    Contact Number - 0124 336 2044, 0124 336 2172

    email: manager-customerservicesindia@aexp.com

    Level 3

    If the issue remains unresolved even at level-2, customers can escalate the issue to Amex Operations Head or Nodal Officer, details of whom are provided below.

    Mr. Rajiv Bathla,

    Head of Operations,

    American Express Banking Corporation,

    Cyber City, Tower C, DLF Building Number 8,

    Sector 25, DLF City Phase-II, Gurgaon, Haryana, India 122002

    Email: head-customerservicesindia@aexp.com">head-customerservicesindia@aexp.com


    (Or)


    Nodal Officer

    Mr. Vineet Dhamija

    American Express Banking Corporation,

    Cyber City, Tower "C", DLF Bldg. No.8, Sector - 25, DLF City Phase - II,

    Gurgaon - 122002 (Haryana)

    e-mail ID: AEBCNodalOfficer@aexp.com

    Contact No: 0124-4190044

    Fax No: 0124-2801144

    Senior Management Contact Details

    Designation Email Address

    Manoj Adlakha

    Senior Vice President, India Business and CEO, AEBC- India

    adlakha.manoj@aexp.com

    Saru Kaushal

    Country Business Head, Global Corporate Payments, India

    Kaushal .saru@aexp.com

    If American Express fails to respond to the queries of customers within 30 days of lodging the first complaint, they can approach the Banking Ombudsman.

    Contact Details of Banking Ombudsman

    Location or Centre Name and Address Operation Area

    Ahmedabad

    Shri Sunil T. S. Nair, C/o Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad 380 009 Contact Number - 079 2658 2357 or 079 2658 6718 Fax Number - 079 2658 3325

    Daman and Diu, Gujarat, Dadra and Nagar Haveli

    Bengaluru

    Ms. C R Samyuktha, C/o Reserve Bank of India,10/3/8, Nrupathunga Road, Bengaluru 560 001 Contact Number - 080 2221 0771 or 080 2227 5629 Fax Number - 080 2224 4047

    Karnataka

    Bhopal

    Ajay Michyari, C/o Reserve Bank of India, Hoshangabad Road, Post Box Number 32, Bhopal 462 011 Contact Number - 0755 2573 772 or 0755 2573 776 Fax Number - 0755 2573779

    Chhattisgarh, Madhya Pradesh

    Bhubaneswar

    Shri B.K. Mishra, C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar 751 001 Contact Number - 0674 2396 207 or 0674 2396 008 Fax Number - 0674 2393 906

    Odisha

    Chandigarh

    Shri Sanjay Bhatia, C/o Reserve Bank of India, New Office Building, Sector 17, Central Vista, Chandigarh 160 017 Contact Number - 0172 2721 109 or 0172 2721 011 Fax Number - 0172 2721 880

    Chandigarh, Panchkula, Yamuna Nagar and Ambala Districts of Haryana, Himachal Pradesh, Punjab

    Chennai

    Shri K Chandrachoodan, C/o Reserve Bank of India, Fort Glacis, Chennai 600 001 Contact Number - 044 2539 9170 or 044 2539 5963 0r 044 2539 9159 Fax Number - 044 2539 5488

    Tamil Nadu, Puducherry (excludes the Mahe Region), Andaman and Nicobar Islands

    Guwahati

    Shri Anand Prakash, C/o Reserve Bank of India, Station Road, Pan Bazar, Guwahati 781 001 Contact Number - 0361 2542 556 or 0361 2540 445 Fax Number - 0361 2540 445

    Assam, Manipur, Arunachal Pradesh, Nagaland, Meghalaya, Mizoram, Tripura

    Hyderabad

    Dr. N. Krishna Mohan, C/o Reserve Bank of India, 6-1-56, Secretariat Road, Saifabad, Hyderabad 500 004 Contact Number - 040 2321 0013 or 040 2324 3970 Fax Number - 040 2321 0014

    Andhra Pradesh, Telangana

    Jaipur

    Shri R. Giridharan, C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box Number 12, Jaipur 302 004 Contact Number - 0141 5107 973 or 0141 5101 331 Fax Number - 0141 2562 220

    Rajasthan

    Kanpur

    Shri A. K. Naskar, C/o Reserve Bank of India, M.G. Road, Post Box Number 82, Kanpur 208 001 Contact Number - 0512 2306 278 or 0512 2303 004 Fax Number - 0512 2305 938

    Uttar Pradesh (excludes Ghaziabad and Gautam Buddha Nagar Districts), Uttarakhand

    Kolkata

    Dr. Smt. S. Chattopadhyay,C/o Reserve Bank of India,15, Netaji Subhash Road, Kolkata 700 001 Contact Number - 033 2230 6222 or 033 2230 5580 Fax Number 033 2230 5899

    Sikkim, West Bengal

    Mumbai

    Smt. R. Sebastian, C/o Reserve Bank of India, Garment House, Third Floor, Dr.Annie Besant Road, Worli, Mumbai 400 018 Contact Number - 022 2492 4607 or 022 2496 0893 Fax Number - 022 2496 0912

    Goa, Maharashtra

    New Delhi

    Shri R L Sharma, C/o Reserve Bank of India, Sansad Marg, New Delhi, Contact Number - 011 2372 5445 or 011 2371 0882 Fax Number - 011 2372 5218

    Jammu and Kashmir, Delhi, Gautam Budh Nagar and Ghaziabad Districts of Uttar Pradesh, Haryana (excludes Yamuna Nagar, Panchkula and Ambala Districts)

    Patna

    Smt. Smita Chandramani, C/o Reserve Bank of India, Patna 800 001 Contact Number - 0612 232 2569 or 0612 232 3734 Fax Number - 0612 232 0407

    Bihar, Jharkhand

    Thiruvananthapuram

    Smt. Uma Sankar, C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram 695 033 Contact Number - 0471 233 2723 or 0471 232 3959 Fax Number - 0471 232 1625

    Kerala, Lakshadweep and Mahe Region of Puducherry

    American Express Credit Card Customer Care Reviews

    • American Express Credit Card
      "Experience is good"
      0.5 5.0/5 "Blown Away!"
      Amex bank is also good in the banking experience. The customer services and response is good. The billing is on time and it is clear and the statements are on a timely basis too. Overall there are no issues to use the credit card. The credit limit is also fine.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jan 11, 2019
    • American Express Credit Card
      "Satisfactory"
      0.5 4.0/5 "Great!"
      I hold a Amex Bank credit card. The customer services and response is good and there are no hassles in the process. The card was sent on time and there are good deals on the card. The statements are clear and sent to me on time. Good overall and satisfactory.
      Was this review helpful? 0
      , greater noida
      Reviewed on Jan 11, 2019
    • American Express Credit Card
      "Good card"
      0.5 4.0/5 "Great!"
      My credit card was taken with AMERICAN EXPRESS BANK . I am holding this card for more than 1 year . Benefits were good reward points , cash back offers on movie tickets . There is annul fee at the time of getting the card . Customer service is good with this card .
      Was this review helpful? 0
      , pune
      Reviewed on Jan 11, 2019
    • American Express Credit Card
      "Good card"
      0.5 5.0/5 "Blown Away!"
      My credit card was taken with AMERICAN EXPRESS BANK . I am holding this card for more than 5 year. Benefits were free airport lounge excess, reward point . This is one of the best card because it is limitless credit card . I use this card for multipurpose .
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Jan 11, 2019
    • American Express Credit Card
      "Good card"
      0.5 4.0/5 "Great!"
      My application was approved with AMERICAN EXPRESS BANK . The services and process was smooth with this card . They offered good credit limit and i am satisfied with that . Benefits were good with this card . I use this card for shopping and so many purpose .
      Was this review helpful? 0
      , mumbai
      Reviewed on Jan 11, 2019
    • American Express Credit Card
      "Good card"
      0.5 4.0/5 "Great!"
      I hold a American Express credit card and i am using from long. I am pretty much happy with the services. When it comes to offers American express services does things best. I get offers while booking flight tickets and also there are cash back offers.Limit given is fine and overall a happy go card.
      Was this review helpful? 0
      , chennai
      Reviewed on Jan 11, 2019
    • American Express Credit Card
      "Below Average Card"
      0.5 1.0/5 "Really Bad"
      Amex is a worst card to use. Most of the shops are not accepted by this card. Previously i have used the card 3 years before. I have got the offer hence before 6 months i have purchased this card. They have given me a lowest credit limit any which is enough for me .
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jan 11, 2019
    • American Express Credit Card
      "Not accepted at Most of the places"
      0.5 3.0/5 "Satisfactory"
      I hold a American Express Credit card and i am using this card from long. The only concern i have here is that this card is not accepted in most of the places. The limit given is less and i use this card mainly for on-line transaction. If limit is increased its a good to go card.
      Was this review helpful? 0
      , pune
      Reviewed on Jan 11, 2019
    • American Express Credit Card
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      It has been the best card among all the other cards and the card has been having a good credit limit. It has been a life time free card and there has been some good benefits which comes with this card. I am using the card for all sort of purposes like shopping and all other purchases.
      Was this review helpful? 1
      , greater noida
      Reviewed on Jan 10, 2019
    • American Express Credit Card
      "Good Service"
      0.5 4.0/5 "Great!"
      They have good customer care services. Whenever i called them in terms of offer or any issues, terms and conditions and they respond very nicely. Customer care will directly connected to the telecaller and there is no IVR. There are good offers are available with the credit card always. This card has a good credit limit and zero annual fee.
      Was this review helpful? 1
      , gurgaon
      Reviewed on Jan 10, 2019
    • American Express Credit Card
      "Good Services"
      0.5 3.0/5 "Satisfactory"
      Amex services is really good but the card is less useful within India because they are having a less number of POS machines. I'm fine with the customer care. This is a life time free credit card. They have given me a credit limit of more than 2 lakhs. Overall, i'm satisfied with the services.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jan 10, 2019
    • American Express Credit Card
      "Best Customer support"
      0.5 5.0/5 "Blown Away!"
      I am pretty happy with the services which they had provided so far. It has been one of the best card among the other cards which i am holding. There has been best reward points with this card and there has been some annual charges with this card as well.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jan 10, 2019
    • American Express Credit Card
      "Good till date"
      0.5 5.0/5 "Blown Away!"
      I hold a Amex Bank Credit Card and there are no hassles with the process to get the card. The experience is good and the documentation process was simple too. The credit limit is fine. It is not a chargeable card and there are good deals and benefits too.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jan 10, 2019
    • American Express Credit Card
      "Pathetic product and very good Service"
      0.5 1.0/5 "Really Bad"
      Amex is a pathetic card which I'm using. Whenever i go the mall or any shop, merchants they are not accepting the card. In the customer care, they are marvelous. Whatever the query i have they used give a proper response and within a second they used to attend the call. They have listened to me very nicely in a calm and polite manner.
      Was this review helpful? 0
      , pune
      Reviewed on Jan 10, 2019
    • American Express Credit Card
      "Average Service"
      0.5 3.0/5 "Satisfactory"
      I had been using this card for the last one year and the card has been having some good offers and benefits. They had given me with a good credit limit and there has been some good benefits with this card. I had been using it for shopping and all other purchases and there is an annual charges of 5000 with this card.
      Was this review helpful? 1
      , mumbai
      Reviewed on Jan 09, 2019
    • American Express Credit Card
      "Very Good Service"
      0.5 4.0/5 "Great!"
      I am using this Credit card for the last one year and their services has been good, there has been a good credit limit with this card and i am using this card for shopping and all other purchases. There is an annual charges of 1000 with this card as well.
      Was this review helpful? 0
      , pune
      Reviewed on Jan 09, 2019
    • American Express Credit Card
      "Nice Customer Support"
      0.5 5.0/5 "Blown Away!"
      Amex is convenient to use in India, now everywhere we can use the card. They have changed the card accessibility in the outlet and the merchandisers. But the annual fee is bit high however I am fine with their service is good and also its upto the mark.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jan 09, 2019
    • American Express Credit Card
      "Good Card to use"
      0.5 3.5/5 "Pretty good"
      The credit card services are good with AMEX but the acceptance of this card is very less. I am using this card from last 6-7 years and there was no annual fee charged. Annual fee of Rs 4500 will be waived off if i spend a certain limit on this card. Reward points are good in AMEX and credit limit is fine in this card.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jan 09, 2019
    • American Express Credit Card
      "Best card to use"
      0.5 5.0/5 "Blown Away!"
      I have a credit card with AMEX from last 12 years, the credit card services are best when compared to other credit cards. There was no annual fee charged for this credit card. I am getting good reward points and i am happy with the credit limit in this card.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jan 09, 2019
    • American Express Credit Card
      "Average card"
      0.5 3.0/5 "Satisfactory"
      I hold a credit card with AMEX from last 3 months, i am not using this credit card much because the acceptance is very less for this card and i am planning to close this card. There was no annual fee charged and the credit limit is fine in AMEX credit card.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jan 09, 2019
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