Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
American Express provides resolution for all credit card related queries and complaints through a 24/7 toll-free customer care number, mobile banking, email, and offline channels. You can find all the contact details here.
The 24/7 toll-free numbers for all your credit-card related queries are 1800-419-2122 and 1800-419-3646
Alternatively, you can also call +91124-2801800
These are the toll-free numbers for specific American Express credit cards.
| Card Type | Customer Care Numbers |
|---|---|
| American Express Payback Credit Card | 1800 419 0726, 0124 6744144, 0124 2801093 |
| American Express Membership Rewards Credit Card | 0124-280 1418, 1800 419 0167 |
| American Express Platinum Travel Credit Card | 1800 419 2122, 0124-2801122 |
| American Express Gold Card | 1800 419 1120, 0124-2801111 |
| American Express Platinum Card | 1800 419 1255, 1800 180 1255, 0124-2801444, 0124-4650244 |
| American Express Platinum Reserve Credit Card | 1800 419 1030, 1800 180 1030, 0124-280-1030 |
| American Express Gold Credit Card | 1800 419 3646, 0124-280-1800 |
| American Express SmartEarnTM Credit Card | 1800 180 1249, 0124-280-1101 |
In the case of card theft or card getting blocked, you can contact the customer care numbers given above.
There are 3 steps you can take for grievance redressal of any complaints regarding your American Express credit card. They are:
Manager, Executive Correspondence Unit,
American Express Banking Corp,
Cyber City, Tower C, DLF Bldg No 8,
Sector 25, DLF City Ph II,
Gurgaon – 122002,
Haryana
Ms. Priyameet Kaur
Head of Customer Service
American Express Bank Corp.,
Cyber City, Tower C, DLF Bldg No. 8,
Sector 25, DLF City Ph II,
Gurgaon – 122002,
Haryana
Telephone Number: 0124-3362044
You may contact the nodal officer for American Express through the following ways:
Mr Ashish Pandey
American Express Banking Corp.,
Cyber City, Tower C, DLF Bldg No.8,
Sector 25, DLF City Phase II,
Gurgaon – 122002,
Haryana
To write to American Express, you can use the postal addresses given under the Grievance Redressal Section above.
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