Flipkart Personal Loan

Once your video KYC is done and all the details provided by you is verified, the loan amount will be disbursed to your bank account. 

Eligibility Criteria 

The eligibility criteria you will need to fulfil to apply for a personal loan from Flipkart is given below: 

1. The borrower must be an Indian national. 
2. The borrower's age should be between 21 and 55 years at the time of loan maturity. 
3. The minimum monthly income required is Rs. 20,000. 

Factors that Determine the Loan Amount I will be able to Avail? 

There are various factors that will determine the loan amount offered by Flipkart. They are: 

1. Your current association with the banking partner  
2. Your needs and qualification  
3. Your earnings Your ability to repay 

How to Check the Status of my Flipkart Personal Loan Application?

You can contact Axis Bank through the following channels: 

1. Call Axis Bank at: 1860-419-5555 / 1860-500-5555 (Local charges may apply) OR visit: https://www.axisbank.com/contact-us? 
2. Write to the Axis Bank at: https://application.axisbank.co.in/webforms/axis-support/index.aspx
3. For assistance from Flipkart, please access the ‘Help Centre’ within the ‘My Accounts’ section on the Flipkart App.

Grievance Redressal 

In case of any grievance, you can follow the steps given below by getting in touch with the grievance officer who can help you with resolving your issue. The details are given below: 

Details for FAPL Grievance Redressal: 

Contact Person: Mr. Shremanth M  

Position: Senior Manager  

Address: Flipkart Internet Pvt Ltd Block B (Begonia), 8th Floor Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru East Taluk Bengaluru District, Karnataka: 560103, India  

Email: grievances@flipkartadvanz.com  

 Phone: 044-45614700  

Hours: Monday to Saturday (09:00 a.m. to 06:00 p.m.) 

Level 1 

Customers seeking personal loans from Axis Bank have various channels through which they can reach out to the bank for assistance, including phone calls, email, or by visiting branch or loan centers. Axis Bank aims to respond to customer queries within a maximum of 10 days. If a customer is dissatisfied with the response received, they have the option to escalate the complaint to Level 2. 

Contact Information: 

Call Centre Numbers: 1860-419-5555, 1860-500-5555 

Email: email.services@axisbank.com 

Axis Support: Visit https://application.axisbank.co.in/webforms/axis-support/index.aspx  

Branches/Loan Centres: Customers can locate the nearest branch or loan center by visiting the ‘Locate Us’ section of the website (www.axisbank.com). 

Level 2 

If a customer remains dissatisfied with the resolution provided at Level 1, they have the option to contact the bank's Nodal officers for further assistance. The bank commits to responding within 10 days, and if the customer finds the response unsatisfactory, they can escalate the matter to Level 3. 

Customers can reach out to the Nodal Officer via email, letter, or phone call: 

Level 3 

If the customer remains unsatisfied with the resolution offered at Level 2, they can escalate the matter to the bank’s Principal Nodal Officer through the channels provided below. 

If your query or complaint remains unresolved after 30 days, you can file a complaint through the Complaint Management System (CMS) portal under the Reserve Bank-Integrated Ombudsman Scheme (RB-IOS). 

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