Fullerton India has a toll-free number, 1800 103 6001, that you can use to contact the customer service department of the company. The customer service team will respond to personal loan queries, complaints, or suggestions at this number from 9 a.m. to 7 p.m. (Monday to Saturday, except Sundays & public holidays). To check the status of your personal loan application, you can give a missed call to the number 9594763763. You will receive a callback from the company within 24 Hours, notifying you of the loan status.
Customers can also get in touch with the customer care department via email. For any queries or issues concerning a personal loan which a customer wishes to take or has already taken, they can simply contact the customer care by sending an email at namaste@fullertonIndia.com.
If a customer is not able to contact the Fullerton customer care either via phone or email, they can send a regular mail to their registered postal address, which is:
Fullerton India Credit Co Ltd.,
P.O. Box No. 8108,
Mumbai - 400 051
If you are not satisfied with the solution offered by the company to your query, you can follow the steps given below:
In the unlikely event that you are still not satisfied with the response, you may contact the Head of the Customer Fulfilment Cell and escalate your issue. For this you need to head over to the Fullerton India website and click on the tab labelled 'Contact Us'. Scroll to the bottom of the page, below the section marked Step 3. Click on the tab labelled ‘Click here’ and you will be redirected to a new page where you must provide details such as your loan account number, whether or not you are an existing customer, application reference number, your registered address, contact details and the details of your complaint.
In the unlikely event that your query or issue has not been resolved by the customer care department, you can get in touch with the manager of the Complaint Redressal Cell. You may write in to the Shweta Bhutani, Senior Manager - Customer Complaint Redressal Cell at CCRC@fullertonindia.com. When writing in to the aforementioned address, don’t forget to mention the Reference ID of your complaint in your email. You will get a response from the concerned department within 7 working days. If there is still no response to your query, then write a mail to Headcustomerservice@fullertonindia.com.
Customers can also get in touch with representatives at Fullerton India at their corporate office address or registered office address, both of which are provided below.
Fullerton India Credit Company Ltd.
Supreme Business Park, Floors 5 & 6, B Wing,
Supreme IT Park, Supreme City,
Powai, Mumbai - 400 076.
Tel: +91 22 6749 1234
Fullerton India Credit Company Ltd.
3rd Floor, No - 165 Megh Towers,
PH Road Maduravoyal,
Chennai - 600 095
1. What number should I call to find out the status of my Fullerton Personal Loan application?
To know the status of your personal loan online application, give a missed call to 9594763763. The customer support team will get back to you within 24 hours with the status of your personal loan online application.
2. Is there any other way to check the status of my personal loan application?
Yes, using your personal loan application reference number, you can track your application on the website of Fullerton. On the main page, click on ‘services’ and from the drop-down menu click on ‘track loan application’. Enter your application reference ID, your date of birth and mobile number and click on ‘Track application’ to know the status of your personal loan application.
3. Can I call the customer care unit of Fullerton to apply for a personal loan?
You can call the customer care unit of Fullerton for any queries related to personal loans, but you can apply for a personal loan online on the website of the company.
4. Does Fullerton have an SMS-based facility for personal loan customers?
As of now, Fullerton personal loan customers can get in touch with the customer care unit via the toll-free number or email ID as there is no SMS-based facility for customers.
5. What’s the next step after I have applied for a personal loan on the website of Fullerton?
Once you have applied for a personal loan, the customer care unit will get in touch with you and request you to submit relevant documents for verification. The customer support team will even guide you through the whole personal loan application process.
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