FASTag Customer Care Numbers – Bank-wise List

FAQs on FASTag Customer Care

1. How do I raise a complaint on FASTag?

   You can contact the FASTag customer care number to raise a complaint.

2. How do I contact FASTag SBI customer care?

   To contact the FASTag SBI customer care, dial the number 1800-1234

3. How do I claim a refund from FASTag?

   For any claim of refund from FASTag, you should call your bank and ask them to assist you through the process.

4. What documents are needed to apply for FASTag?

   To apply for a FASTag, you'll need a completed and signed application form, the vehicle's RC, a passport-sized photo of the owner, KYC documents as per category, and a valid driving license. An optional vehicle photo can also be included.

5. What are the benefits of using FASTag?

   With FASTag, there's no need to stop for toll payments, removing cash handling and the need for exact change. It saves travel time and fuel, links to your bank account, and can be recharged online via card, UPI, NEFT, or net banking. SMS alerts are provided for toll transactions, balance, and statements.

6. What if I experience a double deduction of toll charges?

   Contact the issuing bank's customer service desk to report the double deduction. They will assess your complaint and initiate a chargeback for the duplicate transaction if it is valid.

7. What should I do if there's an incorrect deduction of toll charges?

   Contact your issuing bank's customer service to report the incorrect deduction. They will review the complaint and raise a chargeback for the excess amount if warranted.