FASTag Customer Care Numbers – Bank-wise List

FAQs on FASTag Customer Care

• How do I raise a complaint on FASTag?

  You can contact the FASTag customer care number to raise a complaint.

• How do I contact FASTag SBI customer care?

  To contact the FASTag SBI customer care, dial the number 1800-1234

• How do I claim a refund from FASTag?

  For any claim of refund from FASTag, you should call your bank and ask them to assist you through the process.

• What documents are needed to apply for FASTag?

  To apply for a FASTag, you'll need to provide a completed and signed application form from the issuing bank, along with the vehicle's Registration Certificate (RC) and a passport-sized photograph of the vehicle owner. Additionally, KYC documents are required based on the vehicle owner's category, and a valid driving license must be submitted. An optional photo of the vehicle can also be included.

• What are the benefits of using FASTag?

  With FASTag, there's no need to stop for toll payments, eliminating cash handling and the hassle of finding exact change. It saves travel time and fuel and links easily to your bank account for seamless transactions. FASTag can be recharged online through credit or debit card, UPI, NEFT, or net banking, with SMS alerts provided for toll transactions, account balance, and statements for added convenience.

• What if I experience a double deduction of toll charges?

  Contact the issuing bank's customer service desk to report the double deduction. They will assess your complaint and initiate a chargeback for the duplicate transaction if it is valid.

• What should I do if there's an incorrect deduction of toll charges?

  Contact your issuing bank's customer service to report the incorrect deduction. They will review the complaint and raise a chargeback for the excess amount if warranted.