Federal Bank FASTag

Federal Bank's FASTag program comes under the National Electronic Toll Collection (NETC) initiative that was launched by the NPCI. The program comes under the guidelines of the IHMCL and NHAI. The validity of the FASTag is 5 years and it comes with online recharge facilities. Currently, the FASTag program is operational at around 498 toll plazas across various state and national highways. Apart from offering the convenience of cashless payments, it also ensures that the movement of vehicles is not stopped.

Benefits and Features of Federal Bank FASTag

The main benefits and features of FASTag are mentioned below:

Economic benefits:

The main economic benefits of FASTag are mentioned below:

  • Management at toll plazas reduce.
  • The effort required for central monitoring reduces.

Social benefits:

The main social benefits are given below:

  • Analytics to improve payment hassles.
  • Payment hassles at tolls reduce.

Environmental benefits:

  1. The main environmental benefits are mentioned below:
    1. Reduces the use of paper.
    2. Reduces air pollution.
  2. In case of any transactions at National Highway Toll plazas during 2019-2020, a 2.5% cashback is provided.
  3. Comes with a validity of 5 years.
  4. Vendors, banks, and customers can make use of the online portal.
  5. SMS alerts for recharges, low balance, toll transactions, etc.

Online Recharge:

The FASTag account can be recharged via net banking or Debit Card/Credit Card. Since the movement of vehicles is non-stop, you can save on fuel.

Ease of payment:

Since it is not necessary to carry cash, it saves time.

Details of Customer Cashback Scheme

  1. Only eligible customers will be eligible to receive cashback.
  2. Cashback is applicable only on National Highway Toll plaza transactions.
  3. The main aim of the scheme is to promote digital payments in India. The customer is not eligible for cashback in case of any misuse.
  1. The final decision on any cashback is taken by the NHAI.
  2. The scheme can be changed by the NHAI without any prior notifications.

How to Apply for Federal Bank FASTag

The process to apply for the Federal Bank's FASTag program is very simple. The step-by-step procedure to apply for the program is mentioned below:

  1. Visit https://netcfastag.federalbank.co.in/.
  1. Click on 'Apply Online'.
  2. On the next page, various details such as your name, mobile number, address, email ID, vehicle information, Know Your Customer (KYC) documents, and vehicle photo proof will need to be entered.
  3. Once the above-mentioned procedure has been completed, you will be able to access the FASTag account.

How to Login to Federal Bank FASTag Account

The step-by-step procedure to login to the FASTag account is mentioned below:

  1. Visit https://netcfastag.federalbank.co.in/.
  2. If you are a customer, click on 'Customer Login'. On the next page, you will need to enter your login ID (mobile number) and captcha. Click on 'Generate OTP'. Once the OTP is entered, you will be able to login to the FASTag account.
  3. In the case of banks or vendors, click on 'Bank/Vendor Login'. On the next page, you will need to enter the username and password. Clicking on 'Login' will allow you to access the FASTag account details.

Different Ways to Recharge Federal Bank FASTag Online

Some of the different methods by which you can recharge the Federal Bank FASTag account online are mentioned below: 

Federal Bank’s Official Website 

The procedure to recharge the FASTag account on Federal Bank’s official website is mentioned below: 

  1. Visit https://netcfastag.federalbank.co.in/
  2. Click on ‘Quick FASTag Recharge’ 
  3. Enter the mobile number and captcha. 
  1. An OTP will be sent to the registered mobile number. Enter the OTP to complete the verification process. 
  2. On the next page, enter the recharge amount to complete the payment process. 

Google Pay 

Before you can recharge the FASTag account on Google Pay, the account must be linked to your bank. The procedure to recharge the FASTag account on Google Pay is given below: 

  1. Open the Google Pay app on your phone. 
  2. Select ‘See all’ under the ‘Recharge & bill payments’ section. 
  1. Select ‘FASTag Recharge’. 
  2. Select the FASTag account next. 
  3. Enter the recharge amount.  
  4. Click on ‘Pay’ to complete the recharge. 

PhonePe 

The procedure to recharge the Federal Bank FASTag account on PhonePe is given below: 

  1. Open the PhonePe app on your phone. 
  2. Under the ‘Recharge and Pay Bills’ section, you will find ‘FASTag Recharge’, tap on it. 
  3. Choose the bank. 
  4. Enter the relevant details on the next page. 
  1. Enter the amount and select ‘Pay’ to complete the payment process. 

Apart from the above-mentioned methods, the Federal Bank FASTag account can be recharged via Mobikwik, Airtel Money, Freecharge, etc. Recharging the FASTag account online is easy and helps in saving time.

FAQs on Federal Bank FASTag

  • What documents do I need to submit to get a Federal Bank FASTag?

    You will have to submit your ID proof, address proof, RC copy of the vehicle, and also your photo.

  • What number should I call to reach the customer care number of the Federal Bank's FASTag?

    You can call 1800 266 9520 to get in touch with the federal bank's fastag customer care department.

  • For how long will my FASTag card be valid?

    The FASTag comes with a validity of 5 years once you buy it. You will just have to recharge and then top up the tag.

  • What happens if my RFID Tag balance is below the minimum balance that is required?

    You will need to approach a point-of-sale location of the bank or you can also use a payment gateway facility (debit card, credit card, or internet banking) that is available on the website.

  • Can I use one FASTag for two vehicles?

    No, you need to have two separate FASTags for both your vehicles.

  • What are the different ways to recharge the Federal Bank's FASTag?

    You can recharge your Federal Bank FASTag using UPI, BBPS, FedMobile App, and the FASTag portal.

  • How can I replace my FASTag?

    To replace your FASTag, you should visit the website of your FASTag issuing bank or the NETC customer service desk.

  • What if the toll fee is deducted twice?

    In case the toll fee is deducted twice, you must contact the customer care service of your FASTag issuing bank and report the issue. Your complaint will be reviewed, and if appropriate, you will receive a chargeback.

  • What will happen to my FASTag if I relocate to another city?

    Your FASTag will work on all the FASTag-enabled toll plazas in the country. If you are moving to another city, you must notify your FASTag issuing bank about the same.

  • What if the FASTag lane is not working?

    If a FASTag lane is not working, you can make the toll payment by using any other payment mode and file a complaint at 1033 call centre.

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