FASTag – All You Need to Know

What is FASTag?

A device that uses Radio Frequency Identification (RFID) technology to deduct your toll charges automatically from a prepaid account without you having to stop for cash transaction at the toll plaza is known as FASTag. In simple terms, it is a reloadable tag that is affixed to the windscreen of your vehicle post the activation of your tag account. Presently, FASTag is operational at 240 toll plazas across state and national highways. FASTag is valid till 5 years and you can recharge or top up your FASTag according to your requirement.

How FASTag Works?

When your vehicle passes through the toll plaza, the tag reader at the toll plaza will read the FASTag affixed to your vehicle’s windscreen and deduct the toll amount automatically from your FASTag account. As stated before, you do not have to stop at the plaza for paying the toll amount. You will receive an SMS alert on your registered mobile number for all the transactions that you do on your tag account.

Technology of FASTag Used in Toll Plazas of Indian Highways

FASTag uses the Radio Frequency Identification (RFID) technology which, in turn, utilises radio frequency waves to transfer data. Inventory and assets can be tracked and identified automatically when items are tagged with RFID tags which in this case is the FASTag. FASTag has been launched by the National Highways Authority of India (NHAI) under the Electronic Toll Collection program.

Why is FASTag important in India?

With the use of FASTag, the magnitude of digital transactions in India will be augmented. It will also aid in the reduction of paper money handling. There will no longer be long queues and time wastage while waiting to make cash payments at the toll plazas. Shorter waiting times and queues will, consequently, lead to the reduction of air pollution. FASTag will also help the government in easy identification of vehicles.

In India, FASTag has been made mandatory on national highways for toll payments from 15 December 2019. If there is no FASTag on your vehicle but you get into the FASTag lane, you will have to pay double the toll amount.

Benefits of using FASTag

Perhaps, one of the greatest benefits that FASTag offers is that you do not have to wait long at the toll plazas to make your toll payments. The other benefits that FASTag offers have been listed below:

  • Saves time and fuel – Since you do not have to make cash payments or wait in long queues at the toll plaza, a lot of time and fuel will be saved. Almost non-stop movement of vehicles results in lowered fuel costs.
  • Ease of recharging – Recharging your FASTag account is easy and can be done online through Netbanking, Debit Card/Credit Card, and RTGS/NEFT.
  • Get notifications of transactions – Each time you carry out a transaction using the FASTag, you will receive regular SMS alerts on your registered mobile number. You will also be notified when your FASTag account has a low balance.
  • Environmental and social benefits – FASTag leads to reduced paper usage and air pollution thereby helping in environmental protection. The social benefits of FASTag are the reduced hassles in toll payments and better highway management through by using analytics.

How to Recharge Your FASTag Account

You can recharge your FASTag account by following the steps mentioned on the website of the respective FASTag issuing agency. For instance, to recharge your FASTag account online through the Axis Bank website, you can follow the below-given steps:

  • Visit the website - https://etc.axisbank.co.in/ETC/
  • On the right-hand side of the page, select ‘Retail Road Users’ from the drop-down and then click on the ‘Login’ button.
  • Click on the ‘Recharge’ button under the ‘Payment and Top Up’ tab which you will find under the ‘Road User Center’ button.

The payment for recharging your FASTag account can be done through cheque or Netbanking or Debit/Credit Card/RTGS/NEFT. The maximum amount for which you can recharge your FASTag account is Rs.1 lakh.

How to Check Your FASTag Balance?

You can check the balance on your FASTag account by visiting the website of the FASTag issuing bank/agency. Besides this, you will always get an SMS alert on your registered mobile number for every toll transaction.

Is FASTag mandatory?

Yes, FASTag has been made mandatory in India since 15 December 2019 for toll payment on national highways.

FASTag Joining Fee and Charges

To get a FASTag, you will need to pay a joining fee and a refundable one-time deposit which will vary with the vehicle class. Once you get the FASTag, corresponding charges will apply while reloading the FASTag wallet. In instances where your FASTag is lost or damaged, re-issuance charges will apply on the second FASTag.

Please note that according to your vehicle class, you will have to maintain a minimum threshold which is the minimum recharge amount that you must do during tag activation.

The FASTag Charges have been listed below:

Particulars Amount
Joining Fee Rs.99.12
Re-issuance Fees Rs.100

The one-time tag deposit amount for FASTag has been listed below:

Vehicle Class Description Threshold Amount Tag Colour Tag Deposit
4 Jeep/Van/Car Rs.200 Violet Rs.200
4 Tata Ace and similar mini light commercial vehicle Rs.100 Violet Rs.200
5 Minibus/light commercial vehicle Rs.140 Orange Rs.300
6 Bus 3 Axle Rs.300 Yellow Rs.400
6 Truck 3 Axle Rs.300 Yellow Rs.500
7 Truck 2 Axle/Bus 2 Axle Rs.300 Green Rs.400
12 Truck 4,5,6 Axle/Tractor/Tractor with trailer Rs.300 Pink Rs.500
15 Truck 7 Axle and above Rs.300 Blue Rs.500
16 Earth Moving/Heavy Construction Machinery Rs.300 Black Rs.500

Step-by-step Procedure to Buy FASTag Online in India

You can buy a FASTag online on the official website of the issuer agency or the participating bank. The steps to buying a FASTag online will vary from issuer to issuer but in all cases, you will be asked to enter your personal details such as name, address, email ID, etc. and the details of your vehicle. Once you fill in all the details, you will be asked to upload your ID proof and make the payment.

Alternatively, you can also get your FASTag account created at any Point of Sale (POS) locations at the toll plazas or issuer agency.

Documents Required to Apply for FASTag

You need to submit the below-given documents for obtaining a FASTag:

  • Vehicle’s Registration Certificate (RC)
  • Know-Your-Customer (KYC) documents according to whether the vehicle owner is an individual or corporate
  • Passport size photo of the vehicle owner

Individuals can submit any of the following documents as ID and address proof:

  • Driving License
  • Passport
  • Aadhar Card
  • Voter ID
  • PAN Card

Corporates will need to visit the website of the issuer agency or participating bank for the list of documents to be submitted for FASTag.

List of All the Banks That Will Issue a FASTag

Below we have provided a list of banks that will issue a FASTag, along with their helpline numbers:

Name of the Bank Helpline Number
ICICI Bank 1800-2100-104
State Bank of India 1800-11-0018
Axis Bank 1800-419-8585
HDFC Bank 1800-120-1243
IDFC Bank 1800-266-9970
Equitas Small Finance Bank 1800-419-1996
Kotak Mahindra Bank 1800-419-6606
Karur Vysya Bank 1800-102-1916
Syndicate Bank 1800-425-0585
Paytm Payments Bank Limited 1800-102-6480
Punjab National Bank 080-67295310
Federal Bank 1800-266-9520
South Indian Bank 1800-425-1809
City Union Bank 1800-2587200
Saraswat Bank 1800-22-9999
Punjab & Maharashtra Co-Op Bank 1800-223-993
Fino Payments Bank 1860-266-3466
Bank of Baroda 1800-1034568
Yes Bank 1800-1200
IndusInd Bank 1860-5005004
Nagpur Nagarik Sahakari Bank Limited 1800-2667183
Union Bank 1800-222244

Frequently Asked Questions on FASTag

  1. I wish to surrender my FASTag. How do I do that and receive the loaded amount back?

    If you wish to surrender your FASTag, you can get in touch with the customer care of the issuer bank who will guide you on the complete procedure of surrendering your FASTag and get the loaded amount back.

  2. What procedure do I follow when I sell my car or purchase a pre-owned with a FASTag?

    Before you sell your car bearing a FASTag, ensure that you remove the FASTag and close its associated wallet. When you purchase a pre-owned car with a FASTag, you should remove the existing tag and get a new FASTag with your name.

  3. Is FASTag available for two-wheelers too?

    No. Presently, FASTag is issued only for four-wheelers and not for two-wheelers.

  4. What is ‘One Nation One Tag?

    The ‘One Nation One Tag – FASTag' is a scheme launched by the Union Ministry of Road Transport and Highways to ensure a unified electronic system across India. The aim of the scheme is to integrate toll collection digitally so that all vehicles across India enjoy seamless mobility.

  5. In the case of roundtrips, how does FASTag work?

    Single trips and round trips attract different toll charges which may vary from toll to toll. A round trip is when you pass a specific toll plaza two times within a specific time frame. When you take a round trip and cross the same toll plaza the second time, you will be charged half of the first trip. This means that if you have paid Rs.30 the first time you crossed the toll, you will be charged Rs.15 the second time you cross the same toll, making the cost of the round trip Rs.45.

  6. On which roads or highways can FASTag be used?

    Currently, FASTag is functional at more than 520 toll plazas across National and State Highways. You can find the list of toll plazas that are fitted with FASTag readers on the website of the issuer agency.

  7. How do I cross the toll is the Electronic Toll Collection equipment is not working?

    If the equipment at the toll plaza does not work you can cross the toll by paying the toll amount in cash. You can also contact the customer care and report the issue to them.

  8. How do I block FASTag if my vehicle is lost?

    If you have lost your vehicle bearing the FASTag, you will need to call the customer care number of the respective issuing agency and get your FASTag blocked.

  9. Do local/frequent visitors get any concession for using FASTag?

    If you stay within 10km from a toll plaza, you can claim a concession on the FASTag that has been assigned to your vehicle. To claim the concession, you will have to submit the required documents at the Point of Sale (POS) locations.

  10. How do I check if the correct user fee has been deducted from my FASTag wallet?

    Every time you make a FASTag transaction at a toll, you will receive an SMS alert on your registered mobile number. However, if for any reason, you do not receive the SMS alert, you can check for the details of the transaction on the website of the FASTag issuing agency/bank.

News About FASTag – All You Need to Know

  • FASTag lanes to be set up in Chennai

    The National Highway Authority of India has mentioned that they have collected Rs.20 crore from 18 lakh defaulters who had entered the FASTag lanes at toll plazas without the tag on their vehicles. After the National Highway Authority of India had rolled out the FASTag mode of collecting tolls, the Ministry of Road Transport and Highways have mentioned that the toll charge will be doubled for the vehicles entering the FASTag lane without the tag.

    According to the data, a total of 18 lakh vehicles have defaulted by entering the FASTag lanes without the tag. To address this issue, these vehicles will be charged with double the charge and the total accumulation is said to be Rs.20 crore.

    FASTag, which is an RFID based service has been implemented by NHAI and has eased the lives of many commuters travelling on highways daily. Currently, more than 1.5 crore FASTags have been issued through various PoS locations. The NHAI has witnessed an increase in the sale rate of the FASTags which indicates that the system has been well accepted by the people.

    The total FASTag transaction has crossed the landmark of 4 million in a day due to its smooth and hassle-free nature. To increase the digital collection of the user fee through FASTag, NHAI has recently offered a waiver of Rs.100 for the NHAI FASTag from 15 February 2020 to 29 February 2020.

    25 February 2020

  • FASTag lanes to be set up in Chennai

    FASTag lanes with Radio Frequency Identification are expected to be set up along Old Mahabalipuram Road and East Coast Road in Chennai in the coming 2 months. The Tamil Nadu Road Development Corporation is adopting the electronic toll collection module that was created by the National Highways Authority of India in an effort to ensure cashless payment, reduce travel time, and lower traffic congestion. The Tamil Nadu Road Development Corporation has started installing FASTag readers across the 11 toll plazas. 5 of these toll plazas are on East Coast Road and 6 on the Old Mahabalipuram Road. An increasing number of vehicle owners are switching to FASTag due to the ease with which it helps them go past toll plazas. The Old Mahabalipuram Road and East Coast Road see around 1.5 lakh vehicles pass by on a daily basis on average. Introducing the new system will enable them to pass the toll plazas much faster than stopping to pay toll.

    13 February 2020

  • FASTag payment exemption sought by school bus operators

    With destinations being near toll plazas, or number of trips per day exceeding the number set by the government of 50, school bus operators are seeking an exemption to FASTag payments. The section of school bus operators in Tamil Nadu had sought concessional toll fees to no avail. The monthly FASTag fee for such school bus operators will amount to nearly Rs.2 lakh. They argue that educational institutions cannot be equated with commercial carriers when it comes to levying toll fees. If this leads to a rise in school bus fees, parents may be forced to send their children to school through other modes of transport which may be cheaper but not safer. Rural school children may be more likely to be negatively impacted by the government’s insistence that school buses too pay FASTag fees. The charges are set by the National Highways Authority of India (NHAI). Earlier, school buses could take free trips even above the daily limit of 50 trips.

    4 February 2020

  • Buses of State Transport Corporations asked to adopt FASTag

    State Transport Corporations (six in total) have been asked to start implementing FASTag on their buses where required. This was requested by the National Highways Authority of India (NHAI) in a letter to the state transport departments. It stated that 50 journeys per month could be made and monthly concession passes cannot be continued to be used for crossing toll plazas since FASTAg became mandatory a month ago. The monthly concession was for the state corporations of Tirunelveli, Madurai, Kumbakonam, Salem, Coimbatore, and Villupuram. However, these state corporations have taken the central government to court over this decision, requesting to continue to use monthly concession passes for their trips.

    21 January 2020

  • Option to recharge FASTag through cash will be made available soon

    FASTag accounts may soon have the option to recharge through cash, and not just net-banking or card payment modes as is currently available. The government is mulling this move in order to increase the adoption of FASTag across the country since a slowdown in the collections of Electronic Toll Collections (ETC). As of now, nearly 40% of the traffic at toll plazas is at the hybrid lane which is for both FASTag and cash payments. FASTag has been mandated at over 75% of toll plazas across the country since the last one month. From 15 January, toll plazas will permit only one hybrid lane in each direction. This is to reduce congestion at toll plazas. Collection via FASTags across the country amounts to 60% of the toll collection, with a spike seen in the first three weeks now slowing down. Till 9 January, more than 1.26 crore FASTags have been issued. If a vehicle chooses to do a cash payment at an ETC lane, double the penalty is being charged in order to encourage compliance with FASTag implementation. The option to pay for FASTags through cash is meant to increase the compliance.

    20 January 2020

  • FASTag toll collections in Odisha almost half of total collections

    The Electronic Toll Collection (ETC) in Odisha, from 11 toll plazas, has amounted to nearly half of the total collection, according to the National Highway Authority of India (NHAI). The cashless payment system has been implemented by more than 40% of vehicles passing through the toll plazas. Of the Rs.2.27 crore that was collected in total, Rs.1.13 crore was from FASTag. The ETC toll collection also increased by 50% which shows that the number of motorists who are aware of FASTAg has increased. Of the 92,000 vehicles that pass through the toll booths, 38,797 vehicles were fitted with the FASTag device. There are a total of 11 toll plazas in the state with 96 lanes among them. The number of FASTag lanes has also been increased from 62 to 72. The number of hybrid lanes, on the other hand, have been reduced from 34 to 24 lanes.

    16 January 2020

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