• IDFC Bank FASTag Customer Care Number

    FIRSTForward is a FASTag offered by IDFC FIRST Bank that enables automatic payments for tolls, fuel, parking, etc. With this reloadable tag, you can avail of benefits like contactless payments, discounts on fuel, monthly passes, and more. To buy the FIRSTForward FASTag, you have to complete the online registration.

    You can buy a new FASTag by contacting the IDFC Bank FASTag customer care number given below.

    Contact number: 1800 266 9970

    For a new registration or queries, you can write to IDFC FIRST Bank at etollservices@idfcfirstbank.com.

    FAQs on IDFC Bank FASTag Customer Care

    1. How to buy the FIRSTForward FASTag?

      To buy the FIRSTForward FASTag, you have to create your tag account by visiting one of the IDFC FIRST Bank Sales offices or Point of Sale (POS) locations at Toll Plazas.

    2. What are the main benefits of purchasing the FASTag from IDFC First Bank?

      Some of the main benefits of purchasing the FASTag from IDFC First Bank are mentioned below:

      • Online portal is available.
      • SMS alerts are provided for any transactions.
      • Recharge can be completed online.
      • Payments are easy.
    3. Do I have to maintain a minimum balance in my FIRSTForward FASTag?

      Yes. For every tag, a specific minimum balance has to be maintained. This balance depends on the vehicle class or product subscribed.

    4. What is the procedure to change the address and contact number?

      You will need to contact the bank’s customer care to change the address and contact number.

    5. What is the charge for FIRSTForward FASTag?

      To buy the FIRSTForward FASTag, you have to pay a one-time fee of Rs.200. The security deposit will be refunded depending on the type of vehicle.

    6. Will I be charged a fee to replace the tag?

      Yes, a fee will be charged to replace the tag.

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