When opening a Punjab National Bank savings account, customers are granted a free debit card. Using this debit card, customers can carry out transactions at POS (Point of sale) terminals or online. While using one’s debit card to make transactions either online or at physical stores is relatively safe and secure, one must take precaution to ensure that their debit card details are not duplicated (through the process of skimming) or fall into the hands of fraudsters online. If the PNB (Punjab National Bank) customer at any point either loses his/her card, or it is stolen or one feels that the money in the account is being fished out by a fraudster, the first thing that they should do is ensure that their debit card is blocked. A Punjab National Bank customer has three options to block his/her debit card, either through the internet banking facility, via SMS or by calling the customer care unit of Punjab National Bank. Let’s discuss how one can block their debit card through the aforementioned procedures. Let’s begin.
Steps to block Punjab National Bank through the net banking facility
PNB customers should follow the steps mentioned below to block their debit card if it either stolen or lost. Before that, customers should ensure that their internet banking account is active and they know their username and password. Now, follow the steps mentioned below:
- Visit the official banking website of Punjab National Bank.
- Choose the personal banking account link.
- The page will be redirected. Now, login using your Punjab National Bank username and password.
- Choose the language of your choice before clicking on the “sign in” button.
- The page will be redirected once you have logged in. On the top bar of your screen, click on the “value added services” button.
- From the drop down menu, choose the “debit card hotlisting” link.
- Next, once you have clicked on that, choose the bank account linked to the particular debit card that you wish blocked. This is provided you have multiple accounts with Punjab National Bank.
- Once you have chosen the account, click on “continue”.
- An OTP (One-time password) will be send to your registered mobile number.
- Enter the OTP and click on “confirm”.
- Once you have done that, your Punjab National Bank debit card will be blocked.
Steps to block your Punjab National Bank via the PNB customer care unit
Punjab National Bank customers can block their PNB debit card if lost or stolen by calling the below listed numbers:
- Punjab National Bank toll-free number: 1800 180 2222 or 1800 103 2222
- Punjab National Bank helpline number: 0120-2490000
- ATM switch direct call: 011-23319972
Now, as soon as the PNB customer care executive answers the phone, share the details of your debit card with him/her and answer the questions for validation of your account. Once you answer them properly, the card will be blocked immediately. Punjab National Bank will then send you a confirmation message that your card has been blocked.
Steps to block your PNB debit card via SMS
This is probably the easiest way a Punjab National Bank customer can block his/her debit card if it is lost or stolen. That said, for this to be a possibility, the customer has to have his/her number registered with the bank.
To block one’s PNB debit card, the customer has to send an SMS stating “Hot and send the message to 5607040. Once the bank receives the message, they will block the debit card of the customer and send him/her an intimation message of the same.
1. What should I do if I have blocked the wrong debit card?
Well, this might happen if you have multiple accounts with Punjab National Bank. You can unblock the card and reactivate it through your internet banking account or by calling the Punjab National Bank customer care unit.
2. What if the above mentioned means of blocking one’s Punjab National Bank are not successful?
If you have not been able to block your ATM card either through your internet banking account, through the customer care service or via SMS, then you will have to visit the bank branch holding your account and request them to block the ATM debit card for you.
3. Will I be charged a penalty for blocking my card?
No, there will be no charges for blocking your Punjab National Bank ATM card.
4. What should I do once my Punjab National Bank debit card is blocked?
If your Punjab National Bank has been blocked following you reporting it either lost or stolen, then the next step for you would be to request the bank for a new ATM debit card. This can be done either through your net banking account or by visiting the Punjab National Bank holding your account.
5. Should I block my Punjab National Bank ATM debit card if I realise that some money in my account has gone missing?
If you feel that some money in your account has gone missing, start by running through your bank statements to check the source of where and when money has been debited from your account. Once you’re sure that you did not carry out the transactions, contact the bank immediately and request them to investigate the case. If you feel this has resulted from your card details either being duplicated or forged due to some fraudulent activity, it is safer to block your card then and there without any delay. As soon as you have blocked your card, you can request the bank to issue a new debit card of your choice.
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