IRM Energy Private Limited

Through mobile app

1. You can download the IRM Energy mobile app and using the credentials provided to you, you can log in to the mobile app and apply for a new gas connection.

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Alternative methods

1. You can call on the number 91-079-49031500 and apply for a new gas connection
2. You can also send a mail to info@irmenergy.com requesting for a new gas connection. You will have to provide details such as the name of the person in whose name you would like to get the connection. You must also provide details such as your mobile number and communication address. Later, a customer care executive will get in touch with you. You can provide the necessary documents as required in order to apply for a new gas connection.
3. You can also apply for a new gas connection by sending a letter via post to the address given below:4th Floor, 8th Block,
   Magnet Corporate Park, S G Highway,
   Thaltej, Ahmedabad, Gujarat
4. You can visit the nearest IRM Energy office along with the necessary documents and apply for a new gas connection. A representative will help you with the process of applying for a new IRM Energy gas connection.

How to Login

Once you have registered as a customer of IRM Energy, you can use the credentials you log in. The steps to log in using your credentials are given below:

1. Visit the official website of IRM Energy
2. Click on 'Customer Login' available on the top right-hand side of the page
3. Enter the Customer ID and password, and click on 'Customer Login'
4. If you have to pay the bill, under the 'Quick Pay' section enter your Customer ID and click on 'PAY'. You can pay your bill using either debit card/credit card, net banking, or UPI.

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Through mobile app

1. Download the IRM Energy mobile app
2. Enter the Customer ID and password, and click on 'Customer Login'

Complaint/Feedback

In case you have any complaint or feedback, you can get it registered by using the methods given below:

1. You can get your complaint across by calling on the number +91-079-49031500.
2. You can also send a mail to info@irmenergy.com
3. You can send your complaint/feedback via post to the address given below:IRM Energy Private Limited
   4th Floor, 8th Block,
   Magnet Corporate Park,
   Nr. Sola Bridge,
   S G Highway, Thaltej,
   Ahmedabad - 380054,
   Gujarat, India
4. In case of any emergency you can call on the numbers given below. The facility is available 24x7.Banaskantha: +91-82388- 24365
   Fatehgarh Sahib: +91- 95017- 31365
5. You can also get in touch with a customer care by using the social media page of IRM Energy. You can use the twitter page and using the @Cadila_Pharma tweet your complaint. Don't forget to use the #IRMENERGY. You will get a response.

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1. You can also visit the Facebook page of Cadila Pharmaceuticals Limited and post your complaint/feedback. You will receive a response.

FAQs on IRM Energy Private Limited

• Who is responsible for appointing a downstream contractor at IRMEPL?

  The customer is required to engage a reputable and experienced piping contractor for the installation of internal piping from the regulator or meter to the burner at their own expense. The piping work should strictly adhere to IRMEPL's technical specifications and guidelines. 

• Are tariff rates and billing cycles different for the Commercial and Domestic PNG segments at IRMEPL?

  Yes, tariff rates and billing cycles vary between the Commercial and Domestic PNG segments. Bills are delivered every fortnight in the Commercial Segment. 

• Are there any minimum charges for not using a commercial PNG connection at IRMEPL?

  No, there are no minimum charges for not using a commercial PNG connection at IRMEPL. 

• Can I relocate my IRMEPL meter during renovations?

  Subject to technical feasibility, meter location shifting can be facilitated by the technical team at IRMEPL. Customers need to inform IRM Energy in writing before and after the renovation work is completed to ensure the proper disconnection, reinstallation, and reconnection of the gas meter. 

• Who should I contact in case of an emergency at IRME?

  In case of an emergency, please dial our Emergency Helpline numbers, which are operational 24/7, 365 days a year. 

• Is the supply of PNG consistent with IRMEPL? 

  Yes, the supply is entirely regular. The pipeline distribution network operates on an online supply system with safety valves and regulators controlling and monitoring gas supply and pressure. This setup ensures an uninterrupted supply at the required pressure. 

• What is the invoicing system at IRMEPL?

  Billing is conducted once every two months. IRM Energy employs spot billing, generating bills at the customer's premises immediately after taking meter readings. In unforeseen circumstances preventing spot billing, invoicing is based on meter readings taken by the company's authorised staff, with invoices then prepared and delivered. 

• How are customer queries and complaints addressed at IRMEPL?

  The company provides round-the-clock customer support through engineers and trained technicians stationed at various control rooms. Customers can contact the Customer Care Help desk for emergencies or general customer care services. 

• Where should I inform IRMEPL if I am not using gas for an extended period?

  Customers can notify the Customer Care Office or call the Customer Care Help desk if they plan to use something other than gas for an extended duration. There is a provision for temporary disconnection and reconnection of the PNG service to ensure safety and prevent leakage in the house during periods of non-usage. 

• Can a Commercial Connection be transferred to a new owner with IRMEPL?

  The transfer of a Commercial Connection is possible, contingent upon the availability of the necessary documents required for commercial registration and a No Objection Certificate (NOC) from the existing user. This provision applies specifically when the premises and commercial load of both the existing and new commercial establishments remain the same.