Indane accounts for almost half the LPG segment in the country, servicing over 63 million households every year. One reason for their popularity is their attention to customers, with unique services which have made them a household name. One such offering is their Preferred Time Delivery system, which ensures that customers can get their cylinders delivered at a time which is convenient to them. Given our modern lifestyles, most of us do not have the time to be at home for the full day, which could see us missing out on gas deliveries, leading to hungry days. In a bid to ensure that cylinders are delivered according to our needs, Indane developed this Preferred Time Delivery system, which has been a boon to thousands of working families.
Working of Indane’s Preferred Time Delivery System
Under the normal delivery system, companies provide a cylinder based on the first come first serve formula, wherein individuals who book first get their cylinders first. This follows a cycle until everyone is served, but it could mean delays in getting your cylinder on time. This system also does not state when exactly a cylinder will be delivered, which could see an individual waiting at home for a delivery which doesn’t come on a particular day.
Under the Preferred Time Delivery system, one can choose the day and time on which they wish to receive their LPG cylinder. This will have to be mentioned at the time of booking, with Indane charging a nominal fee for the same.
Indane Gas Preferred Time Delivery Options
Indane Gas customers can choose the time and day they wish to receive a cylinder under this system. The following options are provided to them:
- Delivery By Day and Time – Under this system, customers can choose to get their Indane cylinders delivered to them on any given weekday. They can also choose the time frame within which they want the cylinder delivered. For example, one can opt for a delivery on Monday, between 3pm and 6pm. Other such permutations and combinations can be made, as per the convenience of a customer.
- Delivery By Time – Under this system, the cylinder will be delivered between the time frame chosen by a customer, but the exact date of delivery isn’t confirmed. The cylinder could be delivered on any given weekday, but only during the time chosen. For example, a working couple can choose to have the cylinder delivered before 8am on any given weekday under this system.
- Weekend Delivery – There are instances where taking delivery of a cylinder on a weekday is impossible, which is why Indane offers this third option. Under this system, customers can choose to get their cylinder delivered to them on a weekend (Saturday/Sunday), between 8am and 6pm.
Delivery Time Slabs Offered Under Indane Preferred Time Delivery
The different time slabs available under this system are highlighted in the table below:
|Before 8am||Monday to Friday|
|Between 8am and 11am||Monday to Sunday|
|Between 11am and 3pm||Monday to Sunday|
|Between 3pm and 6pm||Monday to Sunday|
|Between 6pm and 8pm||Monday to Friday|
Charges Associated with Indane’s Preferred Time Delivery System
Indane charges a nominal fee in order to provide this service, with this fee ranging between Rs.25 and Rs.50 per delivery. The table below highlights the fee for different cases.
|Delivery by time||
|Delivery by date and time||
Let us See this with An Example:
Mrs. and Mr. Ramesh reside in New Delhi and are Indane Gas customers. They typically use 1 cylinder every 45 days, but find it hard to time the delivery to a day they are at home. Having missed a few cylinders, they decided to use this facility. Now, they mention the time and day they wish to get their cylinder delivered, with the agency delivering it at that time. Given their work timings, they choose to have the cylinder delivered on a weekday before 8am, ensuring that either one of them is present to take the delivery. They pay an additional amount of Rs.50 to get this delivery.
Getting An Indane Gas Cylinder
Individuals can apply for a new LPG connection by producing a valid residential address proof. This could be either a ration card, a passport, electricity/telephone bill, driving license, PAN, Aadhar, voter ID, possession papers of a flat, etc. Once registration is done, an individual can contact the distributor to complete the formalities and get the connection. One should ensure that they have a Hotplate (stove) and LPG hose which conform to ISI standards before they get a cylinder. This hotplate can be purchased from any place, with it not being mandatory to purchase it from the distributor, as long as it meets the relevant safety standards.
A security deposit ranging between Rs.1,150 and Rs.1,450 should be deposited for a 14.2 kg cylinder, while it is Rs.350 for a 5 kg cylinder. In addition, a deposit ranging between Rs.100 and Rs.150 should be paid for the pressure regulator.
Indane Gas Tariff Plans
The table below indicates the different tariff slabs Indane uses for new customers.
|Security Deposit (14.2 kg cylinder)||Rs.1,150 in North East India Rs.1,450 in all other states|
|Security Deposit (5 kg cylinder)||Rs.350|
|Security Deposit (19 kg cylinder)||Rs.1,700|
|Security Deposit – LOT Valve||Rs.1,500|
|Security Deposit – 19 kg cylinder + LOT Valve||Rs.3,200|
|Security Deposit – 47.5 kg cylinder||Rs.4,300|
|Security Deposit – 47.5 kg cylinder + LOT Valve||Rs.5,800|
|Pressure Regulator Safety Deposit||Rs.100 (North East India) Rs.150 (Rest of India)|
|Inspection charges||Min – Rs.100 (1 burner) Max – Rs.300 (auto-ignition stove)|
|Collecting equipment from consumer (at time of termination)||Rs.100|