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  • Indane Gas Complaint

    The Indian Oil Corporation has proved time and again that it is one of the best oil companies in the country through its distribution network for LPG cylinders in rural and urban India.

    The company takes customer service very seriously and has outlined a number of ways through which customers can have their grievances addressed. Customers of LPG connections in India are bound to have complaints about either their distributors, the quality of services provided, etc. because of the sheer number of connections that have to be actively managed in the country with the second largest population on Earth.

    How to Complain About Indane Gas LPG Leak

    Urgent complaints such as LPG leakages from the cylinder, pressure regulator, or ISI certified pipe and stove must be communicated to the company immediately. There is nothing more important than calling or visiting the LPG distributor as soon as a gas leak is noticed.

    What to Do in Case of An Indane Gas LPG Leak

    First, turn off the gas from the cylinder itself. If this is not possible, and the cylinder is damaged or leaking, open all windows and doors and ensure maximum ventilation in the affected area. Keep a fire extinguisher and bucket of water on standby and call the police.

    Evacuate your household and take only what is necessary, as a leaking LPG cylinder has claimed many lives in the past.

    Indane Gas Complaint Phone Number

    Call the Indane Gas special emergency line at 1906 – it’s a special ESC number and an executive will immediately answer the call and take your details. A team will be sent from the distributorship to your registered address to handle the situation in a professional manner.

    Indane and all other LPG companies take these complaints very seriously and investigations are launched into finding how and why the cylinder or equipment was leaking.

    How to Lodge An Indane Gas Complaint

    Consumers who have any complaints against Indane Gas distributors or the equipment they’ve received can approach Indane in many ways, listed as under:

    Visit the Indane Gas Customer Grievance Cell:

    Customers residing in Bangalore, Mumbai, and Delhi have the option to walk into an official Indane Gas customer service office, which has been created and managed for the sole purpose of resolving customer complaints. The addresses for these centres are:

    Delhi: Indane Oil Corporation Corporate Office, 3079/3, JB Tito Marg, Sadiq Nagar, New Delhi – 110049 Telephone: 26260000 Mumbai: Indane Area Office, Indian Oil Corporation Ltd. 1st Floor, 254-C, Dr. Annie Besant Road Worli Colony, Mumbai – 400030 Telephone: 022-24814170 Bangalore: Indian Oil Corporation Ltd. Indane Area Office, 4th Floor Unity Building, JCW Road, Bangalore – 560002 Telephone: 080-22130421

    The addresses given above are for offices that exist for the sole purpose of addressing grievances, but you can walk into your distributor’s office at any time and register any complaint. The process for the same will be communicated to you at the time of your visit. However, if you wish to lodge a complaint against the distributor, the online or phone method are preferred.

    Call Indane Gas Customer Service Complaint Number:

    Customer residing all over India can call the toll-free customer service number at 1800-2333-555. This isn’t a run of the mill customer care service either, as the company boasts minimal wait times and maximum cases resolved in the shortest possible time with the most possible attention. Calls are answered by service agents directly from 8:00 AM to 8:00 PM, and an IVRS system routes calls based on urgency and subject from 8:00 PM to 8:00 AM. Customer service agents have been trained to communicate with customers and resolve complaints in these languages – English, Hindi, Gujarati, Marathi, Oriya, Bengali, Tamil, Assamese, Kannada, Malayalam, and Telugu. An emergency services number also exists which is a central ESC number – 1906. It should be noted that the central ESC number is only for registering urgent complaints of gas leakage.

    Indane Gas Online Complaint:

    The Indane Gas website has state of the art features that enable complaints to be registered instantly. All you have to do is log on to the site at www.indane.co.in and log in to your account using your credentials. Once that is done, navigate to the ‘Register a complaint’ section and use the online guide to choose the nature of complaint or grievance and log it in their system. The company will reach out to you at the earliest with instructions on the next step to be taken in order to resolve your query, or with a direct resolution as the case may be. Alternatively, you can log on to https://spandan.indianoil.co.in/DBTLGrievance/ and fill out short form which logs a complaint without you having to log in to your account using credentials. You simply need to enter your State, District, Distributor, Consumer No. (which can be found in your DGCC booklet) or your LPG ID and then select “COMPLAINT”, “QUERY”, “SUGGESTION”, or “COMPLIMENT”. After this, select whether it is a PAHAL (DBTL) related complaint and hit ‘Submit’.

    Indane LPG Connection Queries, Complaints, and Feedback Form

    Whether you are an Indane customer or not, if you have a question,  suggestion, or complaint,  you can write to Indane by following the steps listed below:

    • Visit: www.indane.co.in
    • Click on 'Feedback' located at the right side of the page
    • If you are  an Indane customer, you are expected to provide the following details:
    • Name of the state
    • Name of the district
    • Name of the distributor
    • Consumer number or the 17 digit LPG ID
    • Select the type of feedback
    • Indicate if it is a PAHAL (DBTL) related complaint or not
    • Click submit
    • It will take you to a page that you can use to write to Indane
    • If you are  not an Indane customer, you can follow the listed steps:
    • Select the feedback type, if it is a complaint, query, suggestion or complaint
    • Indicate if it is a PAHAL (DBTL) related complaint or not
    • Click submit
    • Enter your name, address, email id, mobile number, name of the state, district, and the distributor
    • Write a suitable subject and description within 500 words
    • Click submit to send

    How to Track Indane Gas Complaint Status

    If Indane has taken a longer time than usual to respond to your complaint/query/suggestion/compliment about their product, services and distributorships, you can trace the complaint online and check its status.

    • In order to check the status of an Indane Gas customer complaint, log on to https://spandan.indianoil.co.in/DBTLGrievance/comp_reply.jsp
    • Enter your SRN number that you were given at the time of registering the complaint.
    • After this, a screen will pop up showing you the status of the complaint, whether it has been registered with the company or whether it has been assigned to an executive who is currently in the process of resolving it.
    • If the complaint has not been registered or assigned, you can call the customer service number at 1800-2333-555 and inform them of the SRN number.
    • They will escalate the issue as necessary to the relevant Indane Gas executive.

    *Disclaimer

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