Multiple banks. Different interest rates. Call it a "conflict of interest".
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  • Bajaj Finserv Personal Loan Customer Care Number is Rated as "Great!" by 1617 Users

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    Bajaj Finserv Personal Loan Customer Care Number

    Bajaj Finserv Personal Loan Customer Care - Overview

    Bajaj Finserv provides an exceptional customer service experience with 24x7 email and voice support. It has a number of channels to address customer grievances and collect feedbacks. Also, separate grievance redressal platforms are available for Non Resident Indians. In case of unsatisfactory response from the customer support cell, you can get in touch with the nodal officer or the customer service head.

    Bajaj Finserv Customer Portal

    With an aim to achieve customer satisfaction and to enhance the quality of offerings, the customer portal of Bajaj Finserv allows the following activities online:

    • View loan status and other related information
    • Download welcome letter, e-statements, and No Objection Certificate (NOC).
    • Make loan payments and foreclosures
    • View and update contact information
    • EMI calculation
    • Get your questions answered
    • Track the response time and much more

    Grievance redressal mechanism

    Bajaj Finserv team is committed to resolve all customer queries within 7 working days. In case you are not satisfied with the answers received, you can write to the customer support at grievanceredressalteam@bajajfinserv.in, providing the details of your enquiry. The Grievance Redressal cell investigates the concerns raised by customers and solves them within three working days. However, if you are still dissatisfied with the responses from the customer support team, you can write to the national head of customer support at customerexperiencehead@bajajfinserv.in.

    Bajaj Finserv Voice Support

    You can reach out to the Bajaj Finserv customer support team on 020 3957 5152 for all personal loan related queries. The call service is available in English, Hindi, Bengali, Marathi, Punjabi, Gujarati, Tamil, Telugu, Malayalam, and Kannada. While making calls from a non-registered number please keep the customer information ready for verification process. Given below are the contact numbers:

    • Personal loan queries: 1800 1030 333
    • EMI card helpline: 020 3957 5152
    • Loan queries other than durable finance: 020 3957 4151
    Apply for Personal Loan

    Email enquiries

    For all your queries on personal loan products, you can write to Bajaj Finserv at wecare@bajajfinserv.in, mentioning your account number and the registered mobile number. For a better and fast experience, send the mails from your registered email ID. You can expect a reply within 2 days from the date of enquiry.

    SMS

    You can also source answers for your questions by sending an SMS from your registered mobile number to 9227564444. To receive SMS responses, simply send the SMS Code of the particular topic you are seeking information on. Refer the below table for SMS codes.

    SMS Code Type of Information
    GETEMAIL To know your registered email ID
    UPDEMAIL To update email address
    CUSTID To know customer ID
    LAN To view details of loan account number
    EXPERIA For customer portal username and password
    SOA Statement of Account
    NOC For No Objection Certificate
    REPSCH For repayment schedule
    VAN Flexi Virtual Account Number
    TAN To know TAN number
    BRANCH To know the nearest branch
    PAYBRAN For information on nearest paying branch
    EMI LAN For knowing EMI details
    PIN To know EMI Card PIN number
    FEEDBACK To give feedback
    LIMIT To know the available loan limit
    APP To download the Bajaj Finserv app

    You can also view the details of your personal loan by using the Bajaj Finserv app which is available for both android and iOS.

    Personal Loan Reviews

    • Bajaj Finserv Personal Loan
      "Good "
      0.5 4.0/5 "Great!"
      I am having the personal loan with the Bajaj Finserv and the interest rate is around 10% as flat. I would like to say that the customer service is good one with them, also there are no issues on it. I am happy with the Bajaj Finserv.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 17, 2017
    • Bajaj Finserv Personal Loan
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      It was a good experience with BAJAJ for my personal loan service but the interest rate they offered me was high compare to others in the market the documents will be collected from my door step also the customer service of BAJAJ was very good and the payments where generally through online it was totally a good experience with BAJAJ for my personal loan service.
      Was this review helpful? 0
      , mumbai
      Reviewed on Nov 17, 2017
    • Bajaj Finserv Personal Loan
      "Best"
      0.5 4.0/5 "Great!"
      I am having the personal loan with the Bajaj Finserv and the interest rate is around 18%. The loan amount got disbursed within one to two days of time, also am really happy with the Bajaj Finserv and its really a better one to go ahead with the financial products.
      Was this review helpful? 0
      , hubli
      Reviewed on Nov 16, 2017
    • Bajaj Finserv Personal Loan
      "Looking for better Service"
      0.5 2.0/5 "Expected more"
      I have taken personal loan from Bajaj Finserv, they offered me an EMI card, their executive have called me and offered loan based on profile. I got the loan amount of Rs.49,000 for the tenure of three years. But the interest rate which they offered me it was high. The service is not good, they never contacted me.
      Was this review helpful? 0
      , mumbai
      Reviewed on Nov 16, 2017
    • Bajaj Finserv Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      The service is average with BAJAJ FINSERV personal loan . They have a disbursed my loan amount within 4 to 5 days of time. The customer support is average with bajaj finserv. The rate of interest and the charges are very high with bajaj finserv personal loan .
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 15, 2017
    • Bajaj Finserv Personal Loan
      "Good service"
      0.5 3.0/5 "Satisfactory"
      I have previously taken personal loan with Bajaj Finance, the loan amount was for Rs 20000 with no rate of interest as the loan amount is very less. The process was very smooth and easy, my loan amount was approved within one hour. I submitted my documents online. Customer service was good and they responded on time.
      Was this review helpful? 0
      , faridabad
      Reviewed on Nov 15, 2017
    • Bajaj Finserv Personal Loan
      "Its Good"
      0.5 5.0/5 "Blown Away!"
      Being an existing customer of Bajaj, they offered best interest rate on personal loan. They gave me flexible loan option with unlimited part payment and preclosure. I took the amount of Rs. 2.5 laks for the tenure of 36 months, I am very satisfied with them.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 14, 2017
    • Bajaj Finserv Personal Loan
      "Frauds"
      0.5 0.5/5 "Unacceptable"
      They gave fake commitments saying 0% pre-closure and part payment but just changed it before the first emi. Again they come back with topup offers stating that we are giving the same offer if u top up. Just dont take loans from Bajaj finserve.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 12, 2017
    • Bajaj Finserv Personal Loan
      "Charges should be waived off"
      0.5 3.0/5 "Satisfactory"
      Some agent called me behalf of Bajaj Finserv, they informed about the personal loan offers. Then I taken loan from them, they have charged me high and taken lot of hidden charges. I took the loan amount of Rs. 5 lakhs, but my amount credit card around Rs. 4.8 lakhs.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 11, 2017
    • Bajaj Finserv Personal Loan
      "Best service"
      0.5 4.0/5 "Great!"
      I had taken a personal loan with Bajaj finserv.The loam amount is 50,000.Rate of interest is 17% high as co pared to others.Net banking is convenient to use and options are easy to understand.They had deducted processing fees from my principal.
      Was this review helpful? 0
      , amalner
      Reviewed on Nov 11, 2017
    • Bajaj Finserv Personal Loan
      "Not a fair deal to avail flexi loans"
      0.5 2.0/5 "Expected more"
      While the loan processing and response of the customer services is good while availing the loan. But the response after the loan disbursement is worst. I have taken flexi loan and it was said only interest only charged and principle amount can be paid at your convenient. But it was shock to me EMI was charged to my account including Principle amount. Voice services to reach the customer center is worst and there is no option to speak to customer executive quickly. Also unable to transfer the loan amount my virtual amount. I tried multiple times as per guidelines shared by Bajaj Flexi team. Over all it was a worst experience for me.
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 10, 2017
    • Bajaj Finserv Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      I got a experience with the BAJAJ FINSERV personal loan around 3 years ago, The rate of interest was very high with BAJAJ FINSERV when compared with others. The customer support is average with BAJAJ FINSERV. We can't expect immediate response from BAJAJ finserv.
      Was this review helpful? 0
      , visakhapatnam
      Reviewed on Nov 10, 2017
    • Bajaj Finserv Personal Loan
      "Bad experience"
      0.5 1.0/5 "Really Bad"
      I have closed my personal loan with Bajaj by last month. It is a duration of 1 year. It was a worst experience on my personal loan. The rate of interest is very high, they charged 32%. The processing fee is very bad. Overall it was not satisfied.
      Was this review helpful? 0
      , nagercoil
      Reviewed on Nov 10, 2017
    • Bajaj Finserv Personal Loan
      "They are the good and very efficient"
      0.5 4.5/5 "Excellent!"
      I was looking out for a lower interest rate , plus I was in need of a top up loan and this loan was actually needed for an emergency purpose. Bajaj agreed to provide the loan however the rate of interest rate, fees and insurance was very high . When it comes to bajaj finserve, it is a good company i would say they are using technology to the core when it comes to loan approval thereby the loan disbursement happened in a short period of time. Further they are very good at Cross selling the by -product they always retain the customers by providing exciting offers. Online it is very easy for one to get these kind of offers also via SMS too. Further more, we can call , verify and confirm the offer details with them.
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 10, 2017
    • Bajaj Finserv Personal Loan
      "Better service"
      0.5 5.0/5 "Blown Away!"
      I had applied for the personal loan from Bajaj Finserv, my loan application was approved and the requested amount was disbursed. The loan amount was for 5 lakhs with the rate of interest of 15% which is fine according to me. The customer service was good and door step service was provided for document collection. The process was very smooth and easy.
      Was this review helpful? 0
      , ambala
      Reviewed on Nov 10, 2017
    • Bajaj Finserv Personal Loan
      "Good"
      0.5 4.0/5 "Great!"
      My personal loan was taken with BAJAJ finance and this was taken 1 year back. The loan amount was 1.60 lakhs and the interest rate was 11.5% which was average in the market. The EMI period was 3 years. The loan process was easy and they have provided door step service for collecting documents. My overall experience was good here.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 08, 2017
    • Bajaj Finserv Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      I have got the personal loan service from Bajaj Finserv around a year ago. They took around 2days to disburse my loan amount, they have disbursed the loan amount without any kind of documentation. The customer support is very prompt with Bajaj fisnrev. The rate of interest and the charges are high with Bajaj finserv.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 08, 2017
    • Bajaj Finserv Personal Loan
      "High interest rate and short process"
      0.5 3.0/5 "Satisfactory"
      This was my second Personal Loan and found the experience with this Financial services to be opposite of my earlier loan. The process of application for the long was smooth, they required minimal documents. But I feel their Rate of Interest to be pretty high in regards to the market standards.
      Was this review helpful? 0
      , pondicherry
      Reviewed on Nov 08, 2017
    • Bajaj Finserv Personal Loan
      "Approchable personal loan"
      0.5 4.0/5 "Great!"
      From BAJAJ FINSERV i have already purchased some consumer products and i have closed all those. Later i have taken a personal loan for 3 lakhs.But from there end i got a notification that 4.80 lakhs is approved as loan,but i have taken 3 lakhs. The rate of interest was 15.95% with a processing fee of 6000.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 08, 2017
    • Bajaj Finserv Personal Loan
      "Fast Loan approval"
      0.5 5.0/5 "Blown Away!"
      They took hardly 24 hours to disbursed the amount. Even my existing loan was running with Bajaj Finserv, based on that without any documents they done the loan process. I took the amount of Rs. 1 lakh for the tenure of two years. But they offered me 14% of interest, it would be if they reduce the interest.
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 07, 2017
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