Given below are the customer care numbers on which you can get in touch with Bajaj Finserv. These helpline numbers are valid for all locations across the country.
If you are an existing customer who is making a phone call using a mobile number which is not registered with the non-banking financial company (NBFC), keep one of the following handy:
These details will be used by the IVR facility to verify your call.
|To get the download link for the mobile app||AP|
|To get your customer ID||CUSTID|
|To know latest loan details||HELP|
|To know Experia login details||EXPERIA|
|To know details of EMI Network Card||EMICARD|
|Loan account number||LAN|
|EMI details/loan details||EMI LAN|
|Repayment schedule for your loan||REPSCH|
|To get no objection certificate (NOC) on closure of loan||NOC|
|Details of your Flexi Virtual Account Number||VAN|
|To know 4-digit EMI Network Card PIN number||PIN|
|Statement of account||SOA|
|To know which email address is registered||GETEMAIL|
|Update email address||UPDEMAIL
|Know existing email address||GETADD|
|To know the branch closest to you||BRANCH
|Positive feedback||SAT Y|
|Negative feedback||SAT N|
If you are an existing Bajaj Finserv customer and are looking for information regarding your last three relationships with the NBFC, give a missed call to +91 98108 52222 from your registered mobile number.
You will then receive the required information via SMS instantly.
All queries regarding your personal loan can be sent to email@example.com.
Existing customers can also raise an email request by logging into Experia.
Since they believe in placing the customer first, you can have your problems addressed via other means as well.
Step 1 – Contact a customer care executive via any of the methods mentioned above.
Step 2 – If your complaint has not been addressed satisfactorily or not been addressed at all within 10 working days, contact the grievance redressal team.
Step 3 – If you do not hear from this team within 3 working days, you can contact the National Head of Customer Experience.
Step 4 – If a month has gone by and your concern hasn’t been adequately dealt with, contact the officer in charge of the Department of Non-Banking Supervision (DNBS) of RBI’s regional office.
Even though you do have the option of contacting the officer in charge of DNBS, there are far more convenient channels to contact Bajaj Finserv first to resolve your queries.
If you are unsatisfied with the solutions provided by customer care or haven’t heard from them within 10 working days, you can send an email to firstname.lastname@example.org.
This team investigates any queries you may have. You can also contact the grievance redressal officer, Mr. Satish Shimpi. You can call him on 020 71177266. Mr. Shimpi is available on all business days and non-public holidays from 9:30 a.m. to 5:30 p.m.
In case you don’t hear from the grievance redressal team within 3 business days, you can write to the National Head Customer Experience. The email id is email@example.com.
If in a month you find that your complaint has not been addressed or solved satisfactorily, you can appeal to the Regional Office of DNBS. The officer in charge will then take up the matter.
Reserve Bank of India
Regional office, DNBS, 4th floor
Opposite Mumbai Central Station
Byculla, Mumbai - 400008
Yes. The Bajaj Finserv App can be used as a one-stop solution for all your post-loan services availed from Bajaj Finserv. The app is benchmarked against the finest in the industry and has a simple and clean user interface which makes it relatively easy to use. It also has a design that delivers superior user experience thanks to its intuitive navigation.
The Bajaj Finserv app can be used to view as well as manage your current loans, make payments, or download financial statements. It can also be used to make EMI payments or to make part prepayments or to foreclose loans. The app sends you notifications regarding your payments and other information and allows you to access information related to your closed loans. You can also use the Bajaj Finserv App to raise requests, check statuses and get detailed information regarding your previous requests.
In order to download the Bajaj Finserv App, you will have to follow a few simple steps as mentioned below:
In order to know the latest details regarding your personal loan, SMS HELP to +919227564444.
Bangalore has seven branches located in convenient places such as three branches on Residency Road, one in Rajaji Nagar, one in Sahakar Nagar, one in Marathahalli, and one in Madivala.
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