Multiple banks. Different interest rates. Call it a "conflict of interest".
  • Bajaj Finserv Personal Loan Customer Care Number is Rated as "Great!" by 1910 Users

    Fees & Charges

    Promised Interest Rate

    Customer Service

    Responsiveness

    Personal Loan BYTES FROM OUR KITCHEN

    Bajaj Finserv Personal Loan Customer Care Number

    Reach out to the Bajaj Finserv customer support team on 020 3957 5152 for all personal loan related queries. The call service is available in English, Hindi, Bengali, Marathi, Punjabi, Gujarati, Tamil, Telugu, Malayalam, and Kannada. While making calls from a non-registered number please keep the customer information ready for verification process. Given below are the contact numbers:

    • Personal loan queries: 1800-103-3535
    • Durable finance and EMI card helpline: 020 3957 5152
    • Loan queries other than durable finance: 020 3957 4151

    Bajaj Finserv Email Enquiries

    For all your queries on personal loan products, you can write to Bajaj Finserv at personaloans1@bajajfinserv.in, mentioning your account number and the registered mobile number. For a better and fast experience, send the mails from your registered email ID. You can expect a reply within 2 days from the date of enquiry.

    Bajaj Finserv SMS Service

    You can also source answers for your questions by sending an SMS from your registered mobile number to 9227564444. To receive SMS responses, simply send the SMS Code of the particular topic you are seeking information on. Refer the below table for SMS codes.

    SMS Code Type of Information
    GETEMAIL To know your registered email ID
    UPDEMAIL To update email address
    CUSTID To know customer ID
    LAN To view details of loan account number
    EXPERIA For customer portal username and password
    SOA Statement of Account
    NOC For No Objection Certificate
    REPSCH For repayment schedule
    VAN Flexi Virtual Account Number
    TAN To know TAN number
    BRANCH To know the nearest branch
    PAYBRAN For information on nearest paying branch
    EMI LAN For knowing EMI details
    PIN To know EMI Card PIN number
    FEEDBACK To give feedback
    LIMIT To know the available loan limit
    APP To download the Bajaj Finserv app

    You can also view the details of your personal loan by using the Bajaj Finserv app which is available for both android and iOS.

    Bajaj Finserv provides an exceptional customer service experience with 24x7 email and voice support. It has a number of channels to address customer grievances and collect feedbacks. Also, separate grievance redressal platforms are available for Non Resident Indians. In case of unsatisfactory response from the customer support cell, you can get in touch with the nodal officer or the customer service head.

    Bajaj Finserv Customer Portal

    With an aim to achieve customer satisfaction and to enhance the quality of offerings, the customer portal of Bajaj Finserv allows the following activities online:

    • View loan status and other related information
    • Download welcome letter, e-statements, and No Objection Certificate (NOC).
    • Make loan payments and foreclosures
    • View and update contact information
    • EMI calculation
    • Get your questions answered
    • Track the response time and much more

    Grievance redressal mechanism

    Bajaj Finserv team is committed to resolve all customer queries within 7 working days. In case you are not satisfied with the answers received, you can write to the customer support at grievanceredressalteam@bajajfinserv.in, providing the details of your enquiry. The Grievance Redressal cell investigates the concerns raised by customers and solves them within three working days. However, if you are still dissatisfied with the responses from the customer support team, you can write to the national head of customer support at customerexperiencehead@bajajfinserv.in.

    Personal Loan Reviews

    • Bajaj Finserv Personal Loan
      "Very Good Service"
      0.5 4.0/5 "Great!"
      I had taken this loan almost a long time back and the process in getting this loan has been fine. But the interest rate and the charges with them had been pretty high when compared with the market rate. But it was minimum documentation with them which made the process easy.
      Was this review helpful? 0
      , pune
      Reviewed on Mar 25, 2019
    • Bajaj Finserv Personal Loan
      "GOOD"
      0.5 4.0/5 "Great!"
      I have taken the personal loan with the BAJAJ FINSERV and i have been using it since from last many years the documentation process was simple and easy added on that the customer service with this finance is good and responsive by helping regarding the loan.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Mar 25, 2019
    • Bajaj Finserv Personal Loan
      "Need To Reduce Rate of Interest "
      0.5 3.5/5 "Pretty good"
      In Bajaj fin serve , I got my personal loan in 1 week of time after applying it . Customer executive guided me to submit the documents in on-line for the verification . I am not got the satisfied loan amount and Interest rate also very high comparing with other banks .
      Was this review helpful? 2
      , kolkata
      Reviewed on Mar 22, 2019
    • Bajaj Finserv Personal Loan
      "Himalayan interest rate ."
      0.5 1.0/5 "Really Bad"
      I don't know why , Bajaj fin serve service is only company rating very high interest to the customers of almost 20 % . I taken below 2 lakes of loan amount one year before during my emergency time . need more improvement for the customer request and suggestion .
      Was this review helpful? 0
      , chennai
      Reviewed on Mar 21, 2019
    • Bajaj Finserv Personal Loan
      "Excellent Service"
      0.5 4.5/5 "Excellent!"
      The experience i had with this loan was pretty good where it was hassle free process in getting the loan. The loan amount has been sufficient and the interest rate and charges with them has been comparatively less. There was no additional charges which has been made by them as well.
      Was this review helpful? 2
      , new delhi
      Reviewed on Mar 21, 2019
    • Bajaj Finserv Personal Loan
      "Good in all"
      0.5 5.0/5 "Blown Away!"
      Bajaj Finserv has done a good job for the personal loan. The customer support is good and they were quick in the response. The rate of interest and processing charges is nominal. I am okay with it as they have provided what is promised and it was a clear process.
      Was this review helpful? 0
      , chennai
      Reviewed on Mar 21, 2019
    • Bajaj Finserv Personal Loan
      "Not satisfied with the service"
      0.5 2.0/5 "Expected more"
      I had taken this loan a long time back and the experience has not been good. The loan amount which was disbursed was around 62,000 and the interest rate with them was 35% which was very high where i had repaid around 96,0000 with 24 EMI's. Overall it was not a good experience i had with them.
      Was this review helpful? 2
      , bangalore
      Reviewed on Mar 20, 2019
    • Bajaj Finserv Personal Loan
      "Charges should be economical"
      0.5 3.0/5 "Satisfactory"
      My personal loan with Bajaj Finserv is good, but the interest and processing fee is too high. I availed the loan of Rs. 5 lakhs, for that the Bajaj Finserv taken around Rs.25,000 it should be reasonable. The process wise they are fast but charges should come down.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 20, 2019
    • Bajaj Finserv Personal Loan
      "Need improvement"
      0.5 1.5/5 "Bad"
      Bajaj Finserv is charging more interest rate and also the service is average. I have taken 1.30L and the loan period is 3 years. The interest rate was around 18% and the processing fee is near about 3400 rupees. The documentation process is easy and their executive came to my place.
      Was this review helpful? 3
      , pune
      Reviewed on Mar 19, 2019
    • Bajaj Finserv Personal Loan
      "AVERAGE"
      0.5 3.0/5 "Satisfactory"
      I have taken the personal loan with the BAJAJ FINSERV but i am not satisfied with the loan because they have offered with the higher rate of interest when compared to the others. They have provided with the good loan amount, the documentation process was easy.
      Was this review helpful? 1
      , bangalore
      Reviewed on Mar 18, 2019
    • Bajaj Finserv Personal Loan
      "Good service but Processing fees and ROI is moderately high"
      0.5 4.0/5 "Great!"
      BAJAJ fin serve offered me loan with the interest rate of around 15 % for 60 months EMI . I requested for negotiation of Interest but they asked me to wait for another 3 months . I am not able to take Top up loan in existing bank because of pre closure issue. Within 3 days of time , Loan has been sanctioned . It is fixed Interest .
      Was this review helpful? 3
      , hyderabad
      Reviewed on Mar 16, 2019
    • Bajaj Finserv Personal Loan
      "Rate of Interest should be reduced"
      0.5 3.0/5 "Satisfactory"
      Initially I took personal loan from Bajaj Finserv, at the time my loan interest was around 10.99%, but now they increased the interest. The loan process was good, on time amount was credited. They do have part payment and foreclosure option.
      Was this review helpful? 3
      , hyderabad
      Reviewed on Mar 15, 2019
    • Bajaj Finserv Personal Loan
      "AVERAGE"
      0.5 1.0/5 "Really Bad"
      I have taken the personal loan with the BAJAJ FINSERV they have offered with the higher rate of interest which is not satisfactory added on that the loan amount is lower with this institute. I have been using from last 1.5 years with this institute. The duration is for 3 years.
      Was this review helpful? 3
      , pune
      Reviewed on Mar 15, 2019
    • Bajaj Finserv Personal Loan
      "quick service "
      0.5 5.0/5 "Blown Away!"
      i have taken loan amount of Rs. 170000 its going to complete .The rate of interest is okay its 18% no per-closure charges and part payment options.They provided door step service for the documentation collection.I received the loan amount with in 12 Hours of time.
      Was this review helpful? 1
      , kochi
      Reviewed on Mar 14, 2019
    • Bajaj Finserv Personal Loan
      "GOOD"
      0.5 4.0/5 "Great!"
      I have applied for the personal loan within the BAJAJ FINSERV they have given the loan with in 3 days also they have given the sufficient limit but the rate for interest is 22% which is higher with this loan. I am using from last 16 months and 20 months more to pay the loan.
      Was this review helpful? 0
      , chennai
      Reviewed on Mar 13, 2019
    • Bajaj Finserv Personal Loan
      "Interest should be reduced"
      0.5 4.0/5 "Great!"
      I took personal loan from Bajaj Finserv, they charged 12.5% of interest is huge but they told around 13.5% then I negotiated and brought down to 12.5% for the tenure of two years. The customer care is not upto the mark they need lots of improvement.
      Was this review helpful? 1
      , bangalore
      Reviewed on Mar 12, 2019
    • Bajaj Finserv Personal Loan
      "Convenient banking"
      0.5 5.0/5 "Blown Away!"
      I have taken a personal loan from Bajaj Finserv. The customer support and response is good and it is very convenient to get a loan. It is a quick process as I could do it online. I have also taken another loan called a Flexi loan. It is convenient and recommended.
      Was this review helpful? 1
      , hyderabad
      Reviewed on Mar 07, 2019
    • Bajaj Finserv Personal Loan
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I had taken this loan almost three years back and the services which they had provided so far has been good. They where really good and it was all done online during that time which is really appreciable. They where best in terms of everything and the interest rate with them would have got improved now i suppose.
      Was this review helpful? 6
      , thane
      Reviewed on Mar 06, 2019
    • Bajaj Finserv Personal Loan
      "Not satisfied"
      0.5 4.0/5 "Great!"
      I took my personal loan in Bajaj Finserv. The interest rate is bit higher compared to other banks. The customer service is good. The loan duration is 6months. I have taken 12K and it was a pre approved loan. The processing fee was 300 rupees. The document procedure was very lengthy.
      Was this review helpful? 2
      , new delhi
      Reviewed on Mar 05, 2019
    • Bajaj Finserv Personal Loan
      "Need transparency on the charges"
      0.5 1.0/5 "Really Bad"
      I took my personal loan from Bajaj Finserv. They have too much of hidden charges, the loan process was very easy but pre closure part is not happy because it has so much of terms and condition with lot of hidden charges. The loan was completed 2 years back. I took 7L and the tenure period is 5years and have done fore closure after 6 months.
      Was this review helpful? 2
      , bangalore
      Reviewed on Mar 04, 2019
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