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  • Bajaj Finserv Personal Loan Customer Care Number

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  • Bajaj Finserv has an efficient customer support cell that provides assistance to customers through SMS, missed call service, virtual assistant, email, or voice response. The personal loan customer care number of Bajaj Finserv is 020 3957 5152.

    Bajaj Finserv Customer Care Number

    New and existing customers can contact them on 020 3957 5152.

    If you are an existing customer who is making a phone call using a mobile number which is not registered with the non-banking financial company (NBFC), keep one of the following handy:

    • Your 7-digit customer ID
    • EMI card number

    These details will be used by the IVR facility to verify your call.

    Bajaj Finserv customer care via SMS

    • Potential customers: If you are planning on taking a loan from this NBFC and are looking for more information, you can get it by sending them an SMS. All you need to do is type ‘SOL’ and send it to 9773633633.
    • Existing customers: Send an SMS to +91 92275 64444 for any help you may require with respect to your personal loan. Here’s a summary of the keywords to send:
    Information required Keywords
    To get the download link for the mobile app AP
    To get your customer ID CUSTID
    To know latest loan details HELP
    To know Experia login details EXPERIA
    To know details of EMI Network Card EMICARD
    Loan account number LAN
    EMI details/loan details EMI LAN
    Repayment schedule for your loan REPSCH
    To get no objection certificate (NOC) on closure of loan NOC
    Details of your Flexi Virtual Account Number VAN
    To know 4-digit EMI Network Card PIN number PIN
    Statement of account SOA
    To know which email address is registered GETEMAIL
    Update email address UPDEMAIL For example: UPDEMAIL
    Know existing email address GETADD
    To know the branch closest to you BRANCH For example: BRANCH 4XX 0XX
    Positive feedback SAT Y
    Negative feedback SAT N

    Missed call SMS service

    If you are an existing Bajaj Finserv customer and are looking for information regarding your last three relationships with the NBFC, give a missed call to +91 98108 52222 from your registered mobile number.

    You will then receive the required information via SMS instantly.

    Customer care email IDs

    All queries regarding your personal loan can be sent to wecare@bajajfinserv.in.

    Existing customers can also raise an email request by logging into Experia.

    Other ways to access Bajaj Finserv customer care

    Since they believe in placing the customer first, you can have your problems addressed via other means as well.

    • Virtual assistant BLU: Log in to the Bajaj Finserv website and interact with their virtual assistant, BLU. The assistant will answer all of your queries and direct you to a customer care official if it is unable to do so.
    • Experia portal and mobile application: Bajaj Finserv’s online portal, Experia also allows you to access customer care information quickly and easily. The mobile application also allows you to raise requests.
    • Visit any branch: You can visit your closest Bajaj Finserv branch and have your concerns addressed as well. If you don’t know whether there is a branch close to your place of residence, you can use the branch locator on their website.

    Steps to submit a complaint

    Step 1 – Contact a customer care executive via any of the methods mentioned above.

    Step 2 – If your complaint has not been addressed satisfactorily or not been addressed at all within 10 working days, contact the grievance redressal team.

    Step 3 – If you do not hear from this team within 3 working days, you can contact the National Head of Customer Experience.

    Step 4 – If a month has gone by and your concern hasn’t been adequately dealt with, contact the officer in charge of the Department of Non-Banking Supervision (DNBS) of RBI’s regional office.

    Even though you do have the option of contacting the officer in charge of DNBS, there are far more convenient channels to contact Bajaj Finserv first to resolve your queries.

    Grievance redressal process

    If you are unsatisfied with the solutions provided by customer care or haven’t heard from them within 10 working days, you can send an email to grievanceredressalteam@bajajfinserv.in.

    This team investigates any queries you may have. You can also contact the grievance redressal officer, Mr. Satish Shimpi. You can call him on 020 71177266. Mr. Shimpi is available on all business days and non-public holidays from 9:30 a.m. to 5:30 p.m.

    National Head Customer Experience

    In case you don’t hear from the grievance redressal team within 3 business days, you can write to the National Head Customer Experience. The email id is customerexperiencehead@bajajfinserv.in.

    Regional Office of DNBS

    If in a month you find that your complaint has not been addressed or solved satisfactorily, you can appeal to the Regional Office of DNBS. The officer in charge will then take up the matter.

    Office Address:
    Officer-in-charge
    Reserve Bank of India
    Regional office, DNBS, 4th floor
    Opposite Mumbai Central Station
    Byculla, Mumbai - 400008

    Bajaj Finserv Personal Loan FAQs

    Is there a mobile app to get in touch with the Bajaj Finserv customer care?

    Yes. The Bajaj Finserv App can be used as a one-stop solution for all your post-loan services availed from Bajaj Finserv. The app is benchmarked against the finest in the industry and has a simple and clean user interface which makes it relatively easy to use. It also has a design that delivers superior user experience thanks to its intuitive navigation.

    What can I do with the Bajaj Finserv App?

    The Bajaj Finserv app can be used to view as well as manage your current loans, make payments, or download financial statements. It can also be used to make EMI payments or to make part prepayments or to foreclose loans. The app sends you notifications regarding your payments and other information and allows you to access information related to your closed loans. You can also use the Bajaj Finserv App to raise requests, check statuses and get detailed information regarding your previous requests.

    How do I download the Bajaj Finserv App?

    In order to download the Bajaj Finserv App, you will have to follow a few simple steps as mentioned below:

    • Visit the App Store or Play Store depending upon the kind of mobile you use.
    • Search for ‘Bajaj Finserv App’ and download it.
    • Use your mobile number or your Experia ID to log in with the OTP and you can then use the app.
    When using the Bajaj Finserv SMS service, how do I know my latest loan details?

    In order to know the latest details regarding your personal loan, SMS HELP to +919227564444.

    What are the locations in Bangalore where I can visit a branch of Bajaj Finserv to get in touch with their customer care?

    Bangalore has seven branches located in convenient places such as three branches on Residency Road, one in Rajaji Nagar, one in Sahakar Nagar, one in Marathahalli, and one in Madivala.

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