Even though the UIDAI (Unique Identification Authority of India) has taken huge efforts in providing best Aadhaar services to the Indian residents, there are times when people still face grievances every now and then. From enrolment process to receiving receipts or updating any wrong information, individuals still face multiple issues.
To overcome all of these, the UIDAI has set up a “grievance redressal system” to deal with the concerns or problems that residents might face anything associated with Aadhaar. A contact center has been set up by the UIDAI through which residents can get in touch with the organization.
Complaints and grievances can be directed to the authorities through the following:
- Voice Helpline Number: 1800-300-1947
- Email ID: firstname.lastname@example.org.
Any issues or grievances that require the involvement of an enrolment agency, will be directed via a web portal to the registrar-appointed nodal officer.
Common Resident Grievances And Their Solutions
Though there are many grievances regarding the Aadhaar card, the most common ones that Indian residents face are listed below along with their solutions:
1. What to do when the UIDAI rejects a resident and he/she is not issued an Aadhaar card?
If this issue takes place, the valid reasons for rejecting a resident is communicated to him/her along with the Registrar. Any step taken after the rejection will be communicated to both the parties as well.
2. What to do when a resident happens to misplace or lose his Aadhaar card?
If a resident misplaces or loses his/her Aadhaar card or does not have his/her Aadhaar number, then he/she can get in touch with the respective Contact Centre via phone, post, or email. The resident can do this by using his/her Enrolment number and a request can be raised with the center to send out another Aadhaar card.
However, a fee may be charged to avail this service. If Aadhaar is used by the resident to utilize some kind of service, then the resident can acquire the Aadhaar number by getting in touch with the agency that has offered him/her the service.
3. What to do if the Aadhaar card doesn’t reach the intended resident or the delivery has failed?
If the aadhaar card is not delivered to the respective individual, then he/she should get in touch with the UIDAI Contact Centre and provide them with his/her Enrolment number. Alternatively, a resident can log in to the UIDAI official website and check the status of his/her Aadhaar application by filling in the required information on the website.
4. What to do if the Aadhaar card contains spelling errors or any other demographic error?
At the time of enrolment, the resident is expected to enter the correct data. Since the resident can view the entry of the data, he/she is required to double check to make sure that there are no mistakes or errors before submitting the information.
However, if the information provided still contains errors, the resident is given another opportunity to correct the mistakes before it is sent for finalization. If errors are not identified and corrected, the Enrolment Acknowledgement letter will be printed as per the information submitted.
Even if the errors are not spotted and corrected after this stage, the resident may be required to visit the enrolment center in order to perform a demographic correction. This has to be done within 2 days after the enrolment. In addition, the resident as to submit all the documents relevant to the corrections and the enrolment slip at the center.
5. What to do if the name in Aadhaar and PAN are different? Do they create an issue while linking?
To link Aadhaar and PAN with each other, an individual’s demographic information (date of birth, gender, and name etc.) must match. Even a minor mismatch can cause an issue at the time of linking. The process will fail and there will be a prompt to modify the name in the database. This is another separate procedure, which involved some paperwork.
If everything is correct, an OTP (One Time Password) is sent to the registered mobile number to make sure that the gender and date of birth in Aadhaar and PAN are same.
6. Can the UIDAI website / aadhaar online services be accessible outside India?
The official government website of UIDAI can be accessed despite one’s location. There are no restrictions on them. But there are a few web portal that is accessible based on geographical policies. Therefore, such features cannot be accessible other than India. These include Aadhaar Linking Status, SSUP (Self Service Update Portal), Resident Portal, e-Aadhaar, etc.
7. Usually, a child receives his/her Aadhaar in Blue color. Is this valid?
Yes, this is a valid aadhaar card. According to the latest aadhaar policies, UIDAI is giving aadhaar in blue color to children between the age 0 and 5. After the age 5, the issued blue Aadhaar becomes invalid. Therefore, the child must have his or her biometric and demographic information updated at the nearest center with the same aadhaar number. If this is not done on time, the aadhar becomes invalid.
8. If an aadhaar is updated recently and it says manual check, then what does it mean?
This is because the aadhaar is being updated in the system and it takes at least 90 days. However, if the status remains the same even after 90 days, then you can contact the authorities by dialing the toll-free number – 1947 or email them at email@example.com for assistance.
9. How long does it take for the aadhaar to arrive after re-applying?
If the aadhaar is generated from the initial enrolment, then make a note that each attempt after that will be rejected. Therefore, there is no point in re-applying. Instead, the aadhaar can be retrieved through the following:
- Dialing the toll-free number – 1947
- Visiting an enrolment center
- Visiting the official website of UIDAI
10. What if an individual misplaces his/her aadhaar number?
A resident can look for his or her aadhaar number via their online aadhaar service
A resident can also call at the toll-free number – 1947 and get the assistance from an agent to retrieve his/her EID (Enrolment ID). The resident can use it further to download the e-aadhaar via the official portal.