Aadhaar Complaints, Enquiry and Redressal
If you have issues with your Aadhaar card such as correction in Aadhaar details, biometric and enrollment problems, misuse of your Aadhaar details, or other services, you can get help through several official channels provided by the Unique Identification Authority of India (UIDAI).
UIDAI has established a comprehensive grievance resolution system to address individuals' concerns and complaints regarding Aadhaar enrolment, Updates, and related services. Individuals can register their grievances with UIDAI through various channels, including phone, email, chat, letter, and the web portal. To expedite the resolution process, individuals should have their Enrolment ID (EID), Update Request Number (URN), or Service Request Number (SRN) readily available.
List of UIDAI Regional Offices
The headquarters of UIDAI office is in New Delhi - Bangla Sahib Rd, Behind Kali Mandir, Gole Market. Given below is the list of UIDAI regional offices:
Regional Centre | Address | Phone Number | E-mail ID |
Bengaluru (For Bengaluru, Karnataka, Lakshadweep, Kerala, Puducherry and Tamil Nadu) | Khanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru - 560001 | 080 -22340865 | help@uidai.gov.in |
Chandigarh (For Chandigarh, Himachal Pradesh, Haryana, Punjab and Jummu & Kashmir) | SCO 95-98, Ground and Second Floor, Sector 17-B, Chandigarh 160017 | 0172-2711947 | grievancecell.rochd@uidai.net.in |
Delhi (For Delhi, Madhya Pradesh,Rajasthan and Uttarakhand) | Ground Floor, Supreme Court Metro Station, Pragati Maidan, New Delhi-110001 | 11-40851426 | help@uidai.gov.in |
Guwahati (For Guwahati, Arunachal Pradesh, Nagaland, Tripura, Sikkim, Assam, Manipur and Meghalaya | Block-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati - 781 006 | 0361-2221819 | helpdesk.roghy@uidai.net.in |
Hyderabad (For Hyderabad, Andaman & Nicobar Island, Andhra Pradesh, Odisha, Chhattisgarh and Telangana) | 6th Floor, East Block, Swarna Jayanthi Complex, Beside Matrivanam, Ameerpet Hyderabad - 500 038, Telangana State | 040-23739269 | help@uidai.gov.in |
Lucknow (For Lucknow and Uttar Pradesh) | 3rd Floor, Uttar Pradesh Samaj Kalyan Nirman Nigam Building, TC-46/ V, Vibhuti Khand, Gomti Nagar, Lucknow- 226 010 | 0522-2304978 0522-2304979 | help@uidai.gov.in |
Mumbai (For Mumbai, Dadar and Nagar Haveli, Daman and Diu, Goa, Maharashtra and Gujarat) | 7th Floor, MTNL Exchange, GD Somani Marg, Cuff Parade, Colaba, Mumbai - 400 005 | 022-22163492 | help@uidai.gov.in |
Ranchi (For Ranchi, Bihar, Jharkhand and West Bengal) | 1st Floor, JIADA Central Office Building, Namkum Industrial Area, Near STPI Lowadih, Ranchi - 834010 | 9031002292 | help@uidai.gov.in |
List of UIDAI State Offices
The UIDAI state offices are as follows:
State | Address | Number | E-mail ID |
Bihar | 4th Floor, Lalit Bhawan Bailey Road, Jawaharlal Nehru Marg, Patna, Bihar - 800001 | 0612-2545678 | help@uidai.gov.in |
Gujarat | UIDAI Gujarat State Office, 4th Floor, Telephone Bhawan, 23, Chimanlal Girdharlal Rd, Sardar Patel Nagar, Ellisbridge, Ahmedabad, Gujarat - 382435 | 079-29911701 | help@uidai.gov.in |
Madhya Pradesh | UIDAI State Bhopal, Ground Floor, BSNL Bhawan, Near Paryawas Bhawan, Arera Hills, Bhopal- 462026, Madhya Pradesh | 0755-2994732 | help@uidai.gov.in |
Kerala | UIDAI State Office, Door Sanchar Bhavan PMG Junction Pattom Village, Thiruvananthapuram Kerala - 695033 | 0471-2990710 | helpdesk-sok@uidai.net.in |
Odisha | UIDAI State Office Bhubaneswar, 3rd Floor, OCAC Tower, Acharya Vihar, RRL Post Office, Bhubaneswar, Khordha, Odisha - 751013 | 0674-2914217 | helpodisha-rohyd@uidai.net.in |
West Bengal | Ground Floor, Telephone Bhawan, 34, BBD Bag (South), Dalhousie, Kolkata - 700001 | 033-22101060 | help@uidai.gov.in |
How to File a Complaint via UIDAI’s Portal
In order to file a complaint through the portal of UIDAI, you can follow the steps given below:
1. Visit the official website of UIDAI.
2. Choose your preferred language and then tap the option ‘Contact & Support’.
3. Select ‘Grievance and Feedback’ and fill in the required details, such as name, mobile number, email address, and state.
4. Select the type of category and grievance, enter your EID/URN or SRN, captcha code, and then click ‘Submit’.
Grievance Redressal Channels
Individuals have various channels to reach UIDAI for grievance redressal, including phone, email, chat, letter or post, web portal, walk-in, and social media.
Here are the details of the available channels:
Phone Call (Toll-free Number): Individuals can reach UIDAI by dialing the toll-free number, which is 1947, for Aadhaar-related concerns. The UIDAI contact centre offers two modes of assistance: a self-service Interactive Voice Response System IVRS and support from Individual Support Executives. Self-service via IVRS is available 24/7 for users to access services independently and support from executive is available from Monday to Saturday, 7.00 a.m. to 11.00 p.m., and on Sunday, 8.00 a.m. to 5.00 p.m. Communication can be conducted in multiple languages for ease of understanding.
- Hindi
- English
- Telugu
- Tamil
- Kannada
- Malayalam
- Assamese
- Bengali
- Gujarati
- Marathi
- Punjabi
- Odia
Chatbot (Aadhaar Mitra): Queries related to Aadhaar can be raised through UIDAI's chatbot service, 'Aadhaar Mitra, ' which is available on the official website. This chatbot is designed to provide responses and enhance individual experience.
UIDAI Web Portal: Individuals can lodge grievances and check their status on the UIDAI website under the' Grievance and Feedback' and 'Check Grievance/Feedback Status" sections, respectively.
Email: Queries and complaints regarding Aadhaar can be sent via email to help@uidai.gov.in.
Walk-in at Regional Offices: Individuals can visit the respective regional offices according to their state for query resolution or complaint submission related to Aadhaar.
Post or Letter: Grievances can be lodged at UIDAI Headquarters or Regional Offices through post or hand-delivered applications. The concerned offices will take the necessary steps to address the grievances.
Public Grievance Portal (CPGRAMS): Grievances can be filed at UIDAI through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), an online platform available 24/7.
Social Media: Grievances can be raised via various social media platforms like Facebook, Instagram, Twitter, and YouTube. Individuals can post their concerns or grievances, tag UIDAI, or direct message the support page on different social media channels.
How to Verify Aadhaar-Related Complaint Status Online
To verify the status of your Aadhaar-related complaint online, adhere to the steps outlined below.
Step 1: Visit the official UIDAI website.
Step 2: On the homepage, click on ‘Check Grievance / Feedback Status’ under the “Contact & Support” section.
Step 3: Enter your Service Request Number (SRN), which was generated during the complaint registration process.
Step 4: Input the security (captcha) code shown on the screen.
Step 5: Click the ‘Submit’ button.
Your Aadhaar-related complaint status will then be displayed on the screen. Aadhaar-related complaint statuses may include:
Pending: Indicates that the complaint has been registered but has yet to be processed.
In Progress: Indicates that the complaint is currently being processed.
Resolved: Indicates that your complaint has been successfully addressed.
Rejected: Indicates that your complaint has been declined for various reasons.
Regularly monitor the status for any updates. Additionally, you will receive notifications via email or SMS regarding changes in your complaint status.
Additional Suggestions
Consider these pointers when filing or monitoring Aadhaar-related complaints online:
- Utilise only the official UIDAI website for lodging complaints.
- Avoid relying on third-party platforms.Retain your complaint number for convenient status tracking.
- If your concern remains unresolved within the designated timeframe, consider escalating it by contacting the UIDAI contact centre.
- For assistance with filing complaints, you can visit the nearest Aadhaar Kendra.
Aadhar Resources
- Unique Identification Authority of India
- Aadhar Card Download
- Aadhar Card Status Update
- Aadhar Card Update
- Documents Required for Aadhar
- Link Aadhaar With Mobile
- Aadhar Password
- Register Mobile Number with Aadhaar
- Aadhar Card Correction Form
- Aadhar Enrolment Centers
- Aadhar Customer Care Numbers
- Check Aadhar Status
- Aadhar Verification
- Lost Aadhar Card
- Aadhar Card Online Registration
Disclaimer
FAQs on Aadhaar Complaints, Enquiry and Redressal
- What is the toll-free number to register an Aadhaar related complaint?
The toll-free number to register an Aadhaar related complaint is 1947
- What are the timings for Aadhaar customer care service?
Aadhaar customer care service is available from 7:00 a.m. to 11:00 p.m. from Monday to Saturday and 8:00 a.m. to 05:00 p.m. on Sundays.
- How can I file an Aadhaar related complaint offline?
You can visit any regional office in your state in case of any queries or complaints.
- How to file a complaint on the UIDAI website?
To file a complaint, visit the official UIDAI website and go to the ‘File a complaint’ section.
- Can I use the Aadhaar Mitra Chatbot to file a complaint?
Yes, the Aadhaar Mitra Chatbot helps you file a complaint and track its progress.
- Can I raise an Aadhaar related complaint through Ask Aadhaar Chatbot?
No, you cannot raise an Aadhaar related complaint through Ask Aadhaar Chatbot.
- Can I use the Chatbot to get information about the Aadhaar Enrolment Centre?
Yes, you can use the Aadhaar Chatbot to enter your PIN code and find a nearby Aadhaar Enrolment Centre.
- Will I be charged for raising an Aadhaar related complaint?
No, you will not be charged for raising an Aadhaar related complaint.
- Will I have to submit my 12-digit Aadhaar number to raise an Aadhaar related complaint?
You may or may not be required to submit your 12-digit Aadhaar number to raise an Aadhaar related complaint. It depends on the type of complaint.
- Can I raise an Aadhaar related complaint in regional language?
Yes, the Aadhaar toll-free number supports regional language, and you can raise an Aadhaar related complaint in the same.
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