Aadhar Mitra New UIDAI's Chatbot
The UIDAI has launched a new Artificial Intelligence (AI) or Machine Learning (ML)-based chatbot named 'Aadhaar Mitra' to enhance the resident experience. The chatbot is available in Hindi and English languages and includes features such as checking Aadhaar enrolment or update status, tracking Aadhaar PVC card status, and providing information on enrolment centre locations.
Additionally, residents can use the chatbot to register and track their grievances. Aadhaar Mitra is a chatbot that provides prompt and automated responses regarding the Aadhaar card and its features. To access the chatbot, you can click on the blue 'Ask Aadhaar' icon on the homepage of the UIDAI website or resident portal and start chatting with the bot.
Features of Aadhar Mitra
Outlined are several advantages and characteristics of UIDAI's recently launched chatbot- Aadhaar Mitra:
- Aadhaar Mitra is knowledgeable in all matters related to Aadhaar, its services, and its features. With this chatbot, individuals can easily type their inquiries and instantly receive the information they seek.
- Additionally, Aadhaar Mitra supplies supplementary videos covering various Aadhaar topics to enhance user understanding.
- Moreover, Aadhaar Mitra provides enhanced capabilities such as the ability to check Aadhaar enrolment or update status, monitor the progress of Aadhaar PVC cards, and lodge complaints, which can also be tracked by the resident.
UIDAI’s Customer Relationship Management
UIDAI's modern Customer Relationship Management (CRM) solution includes the Aadhaar Mitra chatbot as one of its various channels that can manage complaints, provide follow-up, and resolve issues efficiently. According to the Ministry of Electronics & IT, the CRM solution has been designed with cutting-edge features that aim to enhance UIDAI's service delivery to residents.
This new solution has the ability to handle multiple channels such as phone calls, chatbots, emails, social media, web portals, letters, and walk-ins, thereby enabling efficient filing, tracking, and resolution of grievances. The advanced features of the new CRM solution aim to improve UIDAI's service delivery to residents and currently assist in resolving almost 92% of CRM complaints within a week.
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FAQs on Aadhar Mitra New UIDAI's Chatbot
- Who launched the Aadhaar Mitra?
The Unique Identification Authority of India (UIDAI) introduced a chatbot named "Aadhaar Mitra" to assist individuals with their inquiries regarding the Aadhaar card.
- Are there any charges for Jan Aadhar card e Mitra?
Enrolment for Jan Aadhaar is free of charge, and there are no fees associated with the Jan Aadhaar enrolment form.
- What is the Aadhar Mitra portal?
To enhance the resident experience, UIDAI has introduced a new AI or ML-based chatbot called 'Aadhaar Mitra'. This chatbot offers improved functionality, including the ability to check Aadhaar enrolment or update status, track the status of Aadhaar PVC cards, and provide information on the location of enrolment centres.
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