Customer Care for all Banks

Toll-free numbers: 

1. 1 - 800 - 419 – 5577 (for Agri and Rural) 
2. 1 - 860 - 500 – 4971 (Corporate Phone Banking & CMS Product Number) 

Retail phone banking numbers: 

1. 1 - 860 - 419 – 5555 
2. 1 - 860 - 500- 5555 
3. 1 - 800 - 103- 5577 

NRI phone banking numbers: 

1. USA: 1855 205 5577 
2. Singapore: 800 1206 355 
3. Saudi Arabia: 800 850 0000 
4. Qatar: 00 800 100 348 
5. UK: 0808 178 5040 

1. Canada: 1855 436 0726 
2. UAE: 8000 3570 3218 
3. Australia: 1800 153 861 
4. Non-toll free: +91 40 67174100 

SMS banking number: 

1. 56161600/+919951860002 

To report loss of debit/credit/pre-paid card: 

1. 1-860-419-5555 
2. 1-860-500-5555 
3. 022-6798-7700  

Corporate office: 

Axis Bank Limited, ‘Axis House’, 

C-2, Wadia International Centre,  

Pandurang Budhkar Marg, Worli,  

Mumbai - 400 025 

+91-22-24252525/43252525 

+91-22-24251800 (fax) 

Bank of Baroda:  

Customers can get in touch with Bank of Baroda in the following ways: 

Toll-free number:  

1. 1800 5700 

Missed Call Facility: 

1. 8468001111 (for balance enquiry) 
2. 8468001122 (for mini statement) 

Pradhan Mantri Jan Dhan Yojana (PMJDY) Customers: 

1. 1800 102 77 88 (6:00 a.m. to 10:00 p.m.) 

NRI Customers: 

1. +91 79-66296629 
2. 80077196 (Oman) 
3. 80001830996 (UAE) 

1. 08000478340 (UK) 
2. 0800721742 (Kenya) 
3. 18445379719 (US) 

Head Office: 

General Manager (Principal Nodal Officer) Baroda Bhawan 7th floor, R.C. Dutt Road, Vadodara – 390007 

Contact Number: 0265 2316792 

Email Address: cs.ho@bankofbaroda.com 

Bank of India:  

Bank of India has a dedicated platform to assistance its customers in resolving their queries: 

Customer Care Numbers: 

1. 1800 220 229, 1800 103 1906 (Toll-free)  
2. (022) - 40919191 (Chargeable) 

NRI Customers: 

1. Belgium: 00-32-3201-8880/81/82/83/84 (Manager) 

1. Dubai: +971 43 273437, +971 43 527292 
2. France: 00331-4266-6049/4997/6047/6048 (Manager) 
3. Indonesia: 0062 21 2302688 
4. Japan: 0081-3-3212 0911, 0081-3-3212 3424 
5. Kenya: 00254-20-2222542 

1. New Zealand: +64 9 9265713 
2. Socialist Republic of Vietnam: +84 838246340 
3. Singapore: 0065 65894049 
4. United States: 001212-753-6100 
5. United Kingdom: 0044-20-7965 2500, 0044-20-7965 2403/2404 

1. West Indies: 001212-753-6100 
2. Tanzania: +255 222135362 (MD)  
3. Uganda: 00256 313400437 

Credit Card Numbers: 

1. For enquiries: 1800 220 229/91-22-40919191, 1800 220 088, (022) - 40426005/40426006 

1. Hot listing: 1800 220 088, (022) - 40426005/40426006, (022) - 40429127, (022) - 40919191 
2. Merchant enrolment: (022) - 61312937 

Debit Card Numbers: 

1. For enquiries: 1800 220 229/91-22-40919191, 1800 103 1906 
2. Hot listing: 1800 425 1112, (022) - 40429123, (022) - 40429127, (022) - 40919191 

Head Office: 

BANK OF INDIA STAR HOUSE C - 5, “G” Block, 

Bandra Kurla Complex, Bandra (East), 

Mumbai 400 051  

Contact Number: 022-66684444 

Email Address: cgro.boi@bankofindia.co.in 

Central Bank of India:  

Customers can use the following contact details to reach out to Central Bank of India: 

Customer Care Numbers: 

1. 1800 22 1911/1800 202 1911, 02241903900 

1. WhatsApp number: 63-64-861-866 
2. SMS hot listing: 91+9967533228   

PMJDY Grievance Redressal: 

1. Email address: cmoper@centralbank.co.in 

Public Complaints: 

Shri Phool Singh AGM OPR CO 

Asst.General Manager (Customer Service and Complaints) 

Central Bank of India, 

Operations Department, Central Bank Building,   

2nd floor, M.G. Road, Hutatma Chowk, Fort,  

Mumbai 400 023 

Contact Number: 022- 61648786 

Citibank:  

Customers of Citibank can use a service called CitiPhone which helps them directly access banking services. 

Customer Helpline Number: 

1. 1860 210 2484 
2. +91 22 4955 2484 (for overseas customers) 

Emergency Services: 

1. For credit card blocking: +91 22 4955 2425/+91 44 6698 2136 

NRI Customers: 

1. Australia: 1-800-252-856 
2. Bahrain: 8000-4884 
3. Canada: 1-800-248-4674 
4. Europe: 0800 032 2484, 00-800-2484 2484 
5. Hong Kong: 800-908-413 

1. India: +91 22 4955 2484 
2. Singapore: 1-800-225-7211 
3. Thailand: 001-800-65-6196 
4. UAE: 800-035703463 
5. USA: 1-800-248-4674 

Federal Bank:  

Here are details about the customer service offered by Federal Bank: 

Customer Care Numbers: 

1. 1800 - 425 - 1199/1800 - 420 - 1199 (toll-free) 
2. 0484 - 2630994/0484-2630995/080-61991199 (for overseas customers) 

Email Address: 

1. For general queries: contact@federalbank.co.in 
2. For FedNet Internet Banking queries: fednetinfo@federalbank.co.in 
3. For NRI customers: nrisupport@federalbank.co.in 
4. For credit card-related queries: creditcards@federalbank.co.in   

Principal Nodal Officer: 

Ms. Shalini Warrier 

Executive Director and Principal Nodal Officer 

CEO's Secretariat, The Federal Bank Ltd. 

Federal Towers, Aluva, Kerala 

Contact number: 0484-2626366 

Email address: support@federalbank.co.in 

HDFC Bank:  

In case of any queries or concerns, customers of HDFC Bank can reach out to the bank’s customer care in the ways listed below: 

Customer Care Numbers: 

1. 1800 202 6161/1860 267 6161  
2. +9122 61606160 (for overseas customers) 
3. Customers of Imperia Account, Infinia Credit Card, and Diners Black Credit Card: +9122 61717606 
4. For mutual fund queries: 1800 267 1006 
5. To register complaints: 1800 258 3838 

NRI Phonebanking Numbers: 

1. USA: 855-999-6061 
2. Singapore: 800-101-2850 
3. Canada: 855-999-6061 
4. Kenya: 0-800-721-740 

1. Other countries: 91-2267606161/91-2260006000 

Grievance Redressal: 

1. Banking products: 1800 266 4060 
2. Credit cards: 044 – 61084900 

Email Address: 

1. For retail banking/ ATM or debit cards/mutual fund: support@hdfcbank.com  
2. For credit cards: customerservices.cards@hdfcbank.com   
3. For loans/advances/advance against shares: loansupport@hdfcbank.com   
4. For depository services: infodp@hdfcbank.com   

HSBC Bank:  

Customers can reach HSBC support representatives 24/7 with questions about banking services: 

Customer Care Numbers: 

1. HSBC Premier: 

1. Within India: 1800 266 3456, 1800 120 4722 
2. Overseas: +91-40-65118001, +91-22-71728001 

1. Business Banking: 

1. Within India: 1800 274 3211  
2. Overseas: +91-22-50166043 

1. HSBC Personal Banking/Credit Cards: 

1. Within India: 1800 267 3456, 1800 121 2208 

1. Overseas: +91-40-65118002, +91-22-71728002 

1. General Queries Related to Retail Business Banking (RBB):   

1. Within India: 1800 419 5400, 1800 123 2979 
2. Overseas: +91-40-65118004, +91-22-71728004 

1. HSBCNet Queries Related to Retail Business Banking (RBB):   

1. Within India: 1800 120 2210 
2. Overseas: +91-022-50323533  

NRI Customers: 

1. From India: 1800 209 0100/1800 121 2209 
2. Australia: 1800953852 

1. Austria: 0800296718 
2. Canada: 18333863370 
3. China: 108007142932 (China South) 108001402946 (China North) 
4. Denmark: 80254085 
5. France: 0800904636 

1. Germany: 08000800116 
2. Hong Kong: 800938181 
3. Ireland: 1800948637 
4. Italy: 0800582749 
5. Bahrain: 80006764 

1. Philippines: 180011102858 
2. Indonesia: 0078030165151 (Nikas) & 0018030165151 (PTI) 
3. New Zealand: 0800420572 
4. Netherlands: 08000238310 
5. Qatar: 00800101031 

1. Malaysia: 1800819823 
2. Oman: 80077610 
3. Saudi Arabia: 8008501133 
4. Singapore: 8001014362 
5. Switzerland: 0800894680 

1. Thailand: 1800014029 
2. United Arab Emirates: 80001830251 
3. United Kingdom: 08000489157 
4. United States of America: 18339982278 

Non-resident or Overseas Indian Customers: 

1. From overseas to India: +91-40-65118007, +91-22-71728007 
2. Kuwait: +965 2223 0782, +965 2223 0727 (Local Rates) 
3. Card activation: +91-40-71728003, +91-22-71728003 

ICICI Bank:  

Customers of ICICI bank can contact the customer care department for any information pertaining to banking services and products.  

Customer Care Number: 

1. Within India: 1800 1080, 1860 120 7777 
2. Indian customers travelling overseas: +91-22-33667777 

Email Address: customer.care@icicibank.com   

Mailing Address: 

ICICI Bank Limited 

ICICI Phone Banking Center, ICICI Bank Tower, 

7th floor, Survey no: 115/27, Plot no. 12, 

Nanakramguda, Serilingampally, 

Hyderabad – 500032 

Registered Office: 

ICICI Bank Tower, 

Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat 

Contact number: 1800 1080  

NRI Customers: 

1. 91-40-3099 8025 (non-toll-free) 
2. For queries related to I-Direct: +91 22 3914 0422 

IDBI Bank:  

IDBI Bank customers may get information about banking services and products by contacting the customer service department: 

Phone Banking Numbers: 

1. 18002094324/1800221070 (toll-free) 
2. 02267719100 
3. 0091-22-67719100 
4. Hotlisting: 1800-22-6999 

Credit Card Queries: 

1. 1800 425 7600 (toll-free) 
2. 022 - 4042 6013 
3. 1800 208 1947 
4. Email address: idbicards@idbi.co.in 

Nodal Officer: 

1. 022 66908401/022 66908532 
2. rtgsneftops@idbi.co.in/etpc@idbi.co.in 

Registered Office: 

IDBI Bank Ltd. IDBI Tower, WTC 

Complex, Cuffe Parade, Colaba, 

Mumbai 400005 

IDFC FIRST Bank:  

IDFC FIRST Bank has dedicated customer support to help its customers with their queries and concerns: 

Customer Care Numbers: 

1. 1800 10 888 

1. WhatsApp Banking: 95555 55555

NRI Customers: 

1. USA: 18337039805 
2. UK: 448000 478 414    
3. Canada: 18337039811 

1. Australia: 1800314585 
2. Singapore: 800 101 4006 
3. UAE: 8000 187 922 
4. Oman: 80074528 
5. Qatar: 80074528 

1. Saudi Arabia: 8008500980 
2. Bahrain: 80006082 
3. Hong Kong: 852 30082199 
4. Germany: 8001815050 
5. Belgium: 3228962986 

1. Italy: 390230578885 
2. Ireland: 35315712658 
3. Spain: 34935472751 
4. Switzerland: 41225449992 
5. Netherlands: 31207971718 

Corporate Office: 

The Square, C-61, G Block, Ground Floor 

To 8th Floor Bandra Kurla Complex, Bandra East, 

Mumbai – 400051 

Registered Office: 

IDFC FIRST Bank Ltd 

KRM Tower, 7th Floor, No. 1, 

Harrington Road, Chetpet, 

Chennai - 600031 

Indian Bank:  

Indian Bank offers a toll-free customer care number to help its customers have their queries resolved: 

Customer Care Numbers: 

1. 1800 425 00000 (toll-free) 
2. Missed call number: 8108781085/9289592895 
3. SMS number: 56677 

Corporate Office: 

Indian Bank, Corporate Office, 

PB No: 5555, 254-260, Avvai Shanmugam Salai, 

Royapettah, Chennai – 600 014 

Contact number: 044 28134300 

Indian Overseas Bank:  

The customer support department of Indian Overseas Bank makes sure that its promptly resolves the queries of its customers through various channels: 

Customer Care Numbers: 

1. 1800 890 4445/1800 425 4445 
2. 044-24371120 (digital complaints) 

1. 044-28519568 
2. 044-28591029 
3. 044-28525496 
4. 044-28587353 

Cyber Fraud Complaint: 

1. cybercell@iob.in 

Central Office: 

763 Anna Salai, Chennai-600002 

Contact number: +91 044-28524212 

IndusInd Bank:   

IndusInd Bank has made adequate provisions for its customers to contact bank representatives and receive services pertaining to all banking products.  

Customer Care Numbers: 

1. 022 68577777 
2. 022 44066666 
3. 022 42207777 

1. 1860 267 7777 
2. Missed call service: 18002741000 
3. WhatsApp banking: +91 22 4406 6666 

Credit Card Mail Address: 

Mr. Pratap Pillai 

Head - Cards Services   

Naurang Square, Plot No A4, 

2nd Floor, Cross Road B, Andheri - East,   

Mumbai - 400 093 

Central Banking Ombudsman Office: 

Centralised Receipt and Processing Centre (CRPC), 

Reserve Bank of India, 4th Floor, Sector 17, 

Chandigarh – 160017 

Karnataka Bank:  

Karnataka Bank provides all of its customers with constant customer service and assistance. 

Customer Care Numbers: 

1. 1800 425 1444 (toll-free) 
2. 1800 572 8031 
3. 080-2202 1500 

Email Address: 

1. Info@ktkbank.com 

NRI Customers: 

1. 080-22021555 
2. Email address: nricell@ktkbank.com 

Kotak Mahindra Bank:  

Kotak Mahindra Bank customers can get information about banking products and services by contacting the customer service team. 

Customer Care Numbers: 

1. 1860 266 2666 
2. 1860 266 0811 
3. 1800 209 5732 (for two-wheeler and car loans) 

1. 1800 209 5600 (for agriculture/gold/commercial vehicle finance loans) 
2. 1800 209 0000 (for unauthorised transactions) 
3. 1860 266 7777 (for debit card EMI, consumer durable loan, smart EMI card) 
4. 1860 2666 888 (NETC Fastag) 
5. 1860 266 5700 (Agri SME Business) 

Registered Office: 

Registered Office27 BKC, C 27,   

G Block, Bandra Kurla Complex, Bandra (E), 

Mumbai - 400051 

Email address: itsecurity.bank@kotak.com 

DigiSaathi:  

1. 14431/18008913333 
2. WhatsApp: 8928913333 
3. Chat Online on digisaathi.info 

NRI Customers: 

1. USA: 1855-3656767 
2. Australia: 001180044990000 
3. Hong Kong: 00180044990000 
4. UK: 0080044990000 
5. Canada: 18557684020 

1. Singapore: +658001013054 
2. UAE: 80001830148 

Punjab National Bank:  

Punjab National Bank offers around-the-clock assistance to its customers for all banking services and products. 

Customer Care Numbers: 

1. 1800 1800 
2. 1800 2021 
3. 1800 103 2222 
4. 1800 180 2222 
5. 0120-2490000 

1. 011-28044907 
2. 1800 180 2223 (balance enquiry) 

Email Address: 

1. care@pnb.co.in 

Credit Card Helpline: 

1. 1800 180 2345  
2. 0120-4616200 

PNB Housing Finance: 

1. 18001208800 
2. 011-23357174 

1. Email address: loans@pnbhfl.com 

Principal Nodal Officer: 

Sh. Sanjeev Kumar Dhupar  

General Manager 

Customer Care Centre 

Plot No. 5, Institutional Area, Sector-32 

Gurugram (Haryana)- 122001 

Contact number: +91-124-4126244 

Email address: care@pnb.co.in   

State Bank of India:  

SBI offers various options to its customers to help them with their queries, feedback, and complaints. 

Customer Care Numbers: 

1. 1800 1234 
2. 1800 2100 
3. 1800 11 2211 

1. 1800 425 3800 
2. 080-26599990 
3. 919223766666 (missed call service) 

To Report Unauthorised Transactions: 

1. 1800 11 1109   

1. 94491 12211 
2. 080 - 2659 9990 

Email Address: 

1. customercare@sbi.co.in 
2. contactcentre@sbi.co.in   

Principal Nodal Officer: 

Customer Service Department 

State Bank of India 

State Bank Bhavan, 16th Floor 

Madam Cama Road, 

Mumbai 400 021 

Contact number: 022 22741216 

Email address: gm.customer@sbi.co.in. 

Standard Chartered Bank:  

Standard Chartered Bank provides a variety of customer channels that every customer has an efficient banking experience. 

Phone Banking Numbers: 

1. Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune: 6601 4444/3940 4444 
2. Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat: 3940 444/6601 444 
3. Jalgaon: 022 - 66014444/022 - 39404444 
4. Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara: 6601 444 

1. Gurgaon, Noida, Mathura, Dehradun, Saharanpur: 011 - 66014444/011 - 39404444 
2. Guwahati, Cuttack, Siliguri: 033 - 66014444/033 - 39404444 
3. Thiruvananthpuram, Vishakhapatnam: 044 - 66014444/044 - 39404444 
4. Mysore: 080 - 66014444/080 - 39404444 
5. Proddatur: 040 - 66014444/040 - 39404444 

International Banking Numbers: 

1. Bahrain: 80801129 
2. Canada: 8772185618 
3. Hong Kong: 800905108 
4. Malaysia: 1800815063 

1. Philippines: 180011101121 
2. Singapore: 8001012407 
3. UK: 08081019144 
4. USA: 8773021657 
5. Other countries: +91 80 42896753 (ISD rates apply) 

Mailing Address:  

Standard Chartered Bank, Customer Care Unit, 

19, Rajaji Salai, 

Chennai 600 001 

Email address: Customer.Care@sc.com 

UCO Bank:  

UCO Bank has provided various customer channels to address the concerns of its customers. 

Customer Care Number: 

1. 1800 103 0123 

Corporate Head Office: 

UCO Bank Head Office, 

10, B T M Sarani,   

Kolkata - 700 001 

Email Address: 

1. uco.custcare@ucobank.co.in (for ATM hotlisting & helpline mail) 

1. hoe_banking.calcutta@ucobank.co.in (for E-banking queries) 
2. uco.mbanking@ucobank.co.in (for M-banking queries) 
3. hoatm.calcutta@ucobank.co.in (for other ATM queries) 
4. hosp.cscell@ucobank.co.in (for customer grievance) 

Union Bank of India:  

Customers can get in touch with the customer support team of Union Bank of India in the following ways: 

Customer Care Numbers: 

1. 1800 22 22 44 
2. 1800 22 22 43 
3. 1800 208 2244   

1. 1800 425 1515 
2. 080-61817110 
3. +918061817110 (for NRI customers) 

Registered Office: 

Union Bank Bhavan, 239,   

Vidhan Bhavan Marg, Nariman Point,  

Mumbai – 400 021