How to File an Aadhaar Related Complaint?

Aadhar theft or misuse of data: In case of unauthorised use of Aadhar details or case of identity theft

Problems in enrolment: Difficulties in enrolment procedure, such as incomplete process or application rejection.

Residents can voice their suggestions, grievances, and inquiries by approaching the UIDAI in the following ways:

Documents Required to File a Complaint Against Aadhaar

The following are the documents required to file a complaint against Aadhar:

• Aadhaar card copy
• Valid address proof

• Identity proof such as passport, PAN card, etc.
• Rejected receipt of authentication transaction
• Correction form or Aadhar enrollment
• Any other supporting documents

UIDAI Regional Support

You can file an Aadhaar-related complaint through the UIDAI regional offices across India. Here's a table summarizing the UIDAI regional offices for support:

For more detailed assistance, you can visit the UIDAI official site. This will provide a comprehensive view of regional centers, helpline numbers, and other Aadhaar services.

On UIDAI's website:

Residents can visit the official website of UIDAI by logging on to https://myaadhaar.uidai.gov.in/file-complaint. They will need to follow the steps listed below:

1. They will need to type in their 14-digit enrolment ID and date and time in dd/mm/yy and hh:mm:ss) format.
2. Under the personal details and contact, you will need to fill in your name, email ID, and mobile number.
3. Under the location tab, you will need to fill in the pin code of your area and select the village/town/city you reside in from a drop-down list.
4. Next, you will need to fill in the details of your complaint by selecting the type of your complaint, category of the same, and your remarks.
5. The last step is to type in your security code that you will need to copy from the page itself.
6. Once you submit the above-mentioned details, you will complaint will be filed.

How to File Aadhaar Complaints Online?

Residents of India can go online for lodging complaints or making enquiries and also can check their complaint status. The following are the steps for submitting Aadhaar complaints: ·

Step 1: Go to the official Aadhaar website

Step 2: In the Grievances Redressal Mechanism section, select File a Complaint

Step 3: A new page will be shown

Step 4: Enter your personal information, including your enrollment ID and the enrollment time

Step 5: Enter your contact information, including your name, phone number, email address, postal code, village, town, and city

Step 6: Choose the category and the kind of complaint

Step 7: Enter your problem and Captcha Verification in the designated box, then press the Submit button

Step 8: You will file a complaint against Aadhaar.

How to File Aadhaar-Related Complaints via Post? 

You can also use the mail to file an offline complaint about Aadhaar. The UIDAI headquarters and regional offices receive complaints via mail or hard copy, after which they are reviewed.

After the complaints are reviewed and approved by the Deputy Director of the UIDAI Public Grievance Office, they are sent to the concerned ROs or Concerned Section at the Headquarters.

By promptly responding to the complainant and notifying the grievance cell at UIDAI headquarters, the concerned RO/Concerned Section resolves the issue. If necessary, the relevant Regional Office or Concerned Section at Headquarters provides interim responses. 

Grievance Redressal Channel of Aadhaar

Registering a complaint/grievance using a phone:

• You can register your complaint/grievance by calling the toll-free number 1947.

• The IVRS system is available in 12 languages for 24x7

• The timing for support executive is 7 a.m. to 11 p.m. from Monday to Saturday and 8 a.m. to 5 p.m. on Sunday

• For specific concern, individuals can choose to speak with a support executive

Registering a complaint/grievance through email:

You can also use the email address that the UIDAI has supplied to file concerns. The UIDAI's official email address is help@uidai.gov.in. UIDAI authorities frequently receive grievances via email. After reviewing, these emails are sent to the relevant Regional Office or Concerned Section at Headquarters.

By responding to the complainant via email and notifying the grievance cell, the relevant R.O. or Section at headquarters resolves the complaint. 

Registering a complaint or grievance through Post and Contact Center:

The Unique Identification Authority of India has established a contact center to handle issues, complaints, and questions about Aadhaar enrollment, updates, and other Aadhaar services.

The enrollment operator at the Aadhaar Enrollment Center will provide you with a printed acknowledgement slip with your Enrollment Number (EID), which you can use to contact the UIDAI contact center with ease. To file a complaint, call the toll-free number, 1947. 

Registering a complaint or grievance through Website:

• Individuals can reach out to the official website to lodge and track their complaints

• To file a complaint, they need to go to the “Grievance and Feedback’ section

• Under the ‘Check Grievance or Feedback Status’, track the status of the complaint

Registering a complaint or grievance through UIDAI headquarter and regional Offices:

• To lodge the compliant, the individuals need to visit the UIDAI headquarter or regional office in person

• This process is the only way for those without access to phone or online services

Significant Points About Filing Aadhaar Related Complaint

The following is the list of significant points that should be remembered about filing Aadhar related complaints:

• Within 90 days of filing, the complaints are resolved

• Call 1947 or check online using the complaint number, to check the status · You can also write to help@uidai.gov.in or tweet to @UIDAI · Visit https://uidai.gov.in/contact-support.html for UIDAI regional offices

How to use a chatbot to File an Aadhaar Grievance

On the UIDAI website (uidai.gov.in), a chatbot is available for prompt automated answers regarding Aadhaar and related services. It is clickable in the lower right corner of the Resident portal and the home page of the UIDAI website. The blue "Ask Aadhaar" icon allows residents to initiate a chat with the chatbot. Both Hindi and English are supported.