You have applied for an Aadhar card. An online Aadhar status enquiry reveals that the card is ready and dispatched. But you have not received it yet, and you need it to link your bank account for LPG subsidy. What would you do? Sometimes, Aadhar cards are not delivered to you because of extraneous reasons. The card may not have been printed due to backlog or technical reasons, or it may have been lost in transit at the post office. Even if your Aadhar card has not been delivered, you will be able to get all the benefits under the Aadhar programme, as long as the Aadhar number has been generated.
One of the problems faced by the citizens is that they are not receiving their Aadhar card. Mostly the people who had applied for it during the initial enrolment days are the ones not receiving the card on time. Till date this problem has not been fixed and the cards that are delivered are either wrongly encrypted or have faulty information on them. Before a complaint is lodged, you must understand that it can take up to 3 months for the card to reach the right person.
In order to find a solution to this problem, you can seek help from the Government helpline numbers or the portal. Some of the important contact information is provided below:
- Fax number – 080 2353 1947
- Call Center – 1800 180 1947
- Postal Address – Post Office Box 1947, GPO - Bangalore – 560001
- Email – firstname.lastname@example.org
For several cases, if an individual applied for Aadhar card before April 01, 2012, then he / she must apply for Aadhar card once again. In case you have recently applied for your Aadhar card, you can avail the electronic version from UIDAI portal. Access your enrolment number if you wish to know the status of your Aadhar card. If the status is successful for your Aadhar card, you can get the print out from the portal. The format of the e-Aadhar is general .pdf which is easy to download and print. You can also get it done at the UIDAI office or regional enrolment center.
Know Your Uid Number
If you haven’t received your Aadhar letter, you can obtain your Aadhar number online or through SMS. Firstly, you need to ensure that your Aadhar has been approved and generated. To confirm this, check your Aadhar status on the Unique Identification Authority of India (UIDAI) website. For this, you need to know your enrolment ID and date/time of enrolment, which can be found on the acknowledgement slip given to you after submission of documents at the Aadhar enrolment centre.
Once your Aadhar is generated, you can get the UID number and Aadhar copy in two ways:
- On the UIDAI website, you will be able to get an e-Aadhar in PDF format. This electronic version is as valid as an Aadhar letter. You could take a print out of this e-Aadhar as an identity or address proof.
- You could get the Aadhar details on your mobile phone. This option is also available through the UIDAI website.
Aadhar card Not Received - Download E-Aadhar
An e-Aadhar is the softcopy of your Aadhar card. It is as valid as the hardcopy and can easily be downloaded from the UIDAI website. To obtain your e-Aadhar, follow the below steps:
- On the UIDAI website, find the Aadhar Services/Kiosk link. This webpage contains options for those who are yet to enrol and for those who have already applied for an Aadhar card.
- Click on the ‘Get E-Aadhar’ link on the Aadhar Kiosk page. You will be taken to the e-Aadhar page. You can either use your enrolment ID (for which you need to have your Aadhar acknowledgement slip with you) or your Aadhar number (if you already know it) to get the e-Aadhar.
- If you have your Aadhar acknowledgement slip handy, choose the ‘Enrolment ID’ option at the top of the form.
- The Aadhar acknowledgement slip contains an Enrolment ID and the date and time when the slip was generated. Together, these will comprise a 28-digit number – 14 digits of enrolment ID and 14 digits of the date and time. For example, if your Aadhar acknowledgement slip was generated on January 6, 2015 at 20 minutes and 18 seconds past 2 pm, the 14 digits in the Date/Time section will be: 06/01/2015 14:20:18. Enter this 28-digit number under the Enrolment Number field.
- Fill in your full name (as given to the Aadhar database), PIN code of the address provided to the UIDAI, the security code on the screen, and your registered mobile number.
- You can generate a one-time password (OTP) once the above data are put in. This OTP will be delivered to your mobile number. Enter the OTP in the ‘Step 2’ of the form. Click on ‘Validate and Download’: your e-Aadhar copy will be downloaded directly to your computer in PDF format.
If you already know your Aadhar/UID number, you can choose ‘Aadhar’ instead of ‘Enrolment ID’ at the top of the form. You will then need to enter your 12-digit Aadhar number instead of the 28-digit enrolment details. The rest of the procedure is the same.
How To Validate E Aadhar Signature
Once this e-Aadhar is downloaded, you will need a PDF reader, preferably an Adobe or Acrobat Reader, to open the file. The e-Aadhar is password-protected. It can be opened by entering the PIN code of the address submitted by you to the UIDAI. You will notice that the signature of UIDAI is appearing with a yellow question mark. To make the e-Aadhar valid, you have to digitally verify this signature. To do that, follow the below steps:
- Click on the signature. You will get a dialog box that says the Signature Validity is Unknown.
- Click on the ‘Signature Properties’ on the dialog box.
- The next dialog box to pop up will have a button to ‘Show Signer’s Certificate’. Click on that.
- The ‘Certificate Viewer’ dialog box will have different tabs. Choose the ‘Trust’ tab and click on ‘Add to Trusted Certificates’.
- Another dialog box will warn you about trusting certificates. Click on OK to be directed to the Import Contact Settings dialog box.
- Tick the ‘Use this certificate as a trusted root’ and ‘Certified documents’, and then click OK.
- This will take you back to the Certificate Viewer. Confirm your action by clicking OK again.
- You will return to the Signature Properties dialog box. Click on ‘Validate Signature’ here. Once the signature is validated, close the dialog box. You will notice that the signature on the document now has a green tick in place of the yellow question mark.
Aadhaar On Mobile
To get your Aadhar details on your mobile, follow the below procedure:
- Go to the ‘Get Aadhar’ option on the Aadhar Kiosk website. Choose the ‘Get Aadhar’ option under the ‘Get Aadhar on Mobile’ section.
- Fill in your 28-digit enrolment details, mobile number and security on the form.
- Click on ‘Get OTP’. Once you receive the OTP on your registered mobile number, enter the OTP in the page that follows.
- You will receive your Aadhar details via SMS on your phone once you verify your number through the OTP.
The Aadhar letter in itself is not important. What is important is the Aadhar number, which needs to be linked with your bank account in order to receive benefits from government schemes and programmes. All banks have also been instructed to accept e-Aadhar copies instead of the copies of the original Aadhar letter as valid proofs of identity and address. So an e-Aadhar would serve all the purposes of the original Aadhar, and a mobile version is useful when you need just the Aadhar number.