Axis Bank Customer Care – Contact Number & Grievance
In this article, we will discuss the details of Axis Bank customer care. In addition, we will share details on how to get in touch with the bank’s customer care team via email, phone, as well as online chat options.
Axis Bank is a leading financial institution in India that prioritizes understanding the busy lives and needs of its customers. To cater to these requirements, the bank offers multiple channels for addressing concerns and queries, including email support, personal phone banking, nodal officer details, and grievance redressal mechanisms.
Customers can conveniently resolve issues such as regenerating ATM PINs, requesting new chequebooks, or obtaining service details without visiting a branch. Additionally, emergency services like blocking a lost card can be swiftly managed through the bank’s phone banking support.
Axis Bank 24/7 Toll Free Phone Number
Customers of Axis Bank can get in touch with the bank’s customer support team to get information on the different products as well as services of the bank such as current interest rates, Automated Teller Machine (ATM) services, mobile banking, status of cheque issued and deposited, blocking of stolen or lost card. Given below are the 24/7 customer support number of the bank:
Axis Bank Customer Care Number for Rural and Agricultural Enquiries
Axis Bank has its dedicated support team to address queries related to rural and agricultural banking services. The team has been set up by the bank to take care of the needs and requirements of the rural and agricultural sectors. In order to resolve the issues related to this sector, you have to get in touch on 1800-419-5577.
How to Report Loss of Axis Bank Card?
If you want to report a loss of your Axis Bank Card, you can contact customer support number 022-6798-7700. The team will resolve your issues.
Axis Bank Customer Care for NRI Customers
If you are a Non-Resident Indian (NRI), you can reach out to the Axis Bank’s customer support by dialing the following number. Its dedicated customer support team will address all your queries and concerns. Given below are the list of the Axis Bank customer support number for NRI customers:
- Saudi Arabia: 800 850 0000
- United States of America (USA): 1855 205 5577
- United Arab Emirates (UAE): 8000 3570 3218
- United Kingdom (UK): 0808 178 5040
- Qatar: 00 800 100 348
- Singapore: 800 1206 355
- Canada: 1855 436 0726
- Australia: 1800 153 861
- Non-Toll-Free: +91 40 67174100
Axis Bank Grievance Redressal Forum
If you are not satisfied with the solutions provided by the customer support team of Axis Bank, you can escalate the matter by informing the nodal officer of Axis Bank. You can do this either by submitting the grievance redressal form or by visiting the official website of the bank, downloading the form and mailing it to the address mentioned below:
Circle Nodal Officer or Nodal Officer at HO (Level 2)
If customers are dissatisfied with the response provided, they can escalate the matter to Level 2 (Circle Nodal Officer or Nodal Officer at the Head Office) for domestic and overseas branch-related concerns.
- The Nodal Office will acknowledge the issue and record it in the system.
- The bank has a defined turnaround time of 10 days to provide a resolution.
Contact Details for Escalation:
- Nodal Officer: Mr. Ashok Sunar
- Axis Bank Ltd., NPC1, 5th Floor, 'Gigaplex', Plot No. I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai - 400708
- Email: nodal.officer@axisbank.com
- Phone: +91-080-61865200
- Working Hours: 9:30 a.m. to 5:30 p.m., Monday to Saturday (excluding 2nd & 4th Saturdays and bank holidays)
Nodal Officer for person with disabilities:
- Nodal Officer: Mr. Manish Katiyar
- Axis Bank Ltd., NPC1, 5th Floor, 'Gigaplex', Plot No. I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai - 400708
- Email: nodal.officer@axisbank.com
- Phone: +91-080-61865200
- Working Hours: 9:30 a.m. to 5:30 p.m., Monday to Saturday (excluding 2nd & 4th Saturdays and bank holidays)
Digital Lending Grievance Redressal Officer (GRO)
Customers can reach out to the designated GRO with concerns specifically related to FinTech or digital lending.
- Nodal Officer: Mr. Ashish Rajput
- Axis Bank Ltd., NPC1, 5th Floor, 'Gigaplex', Plot No. I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai - 400708
- Email: nodal.officer@axisbank.com
- Phone: +91-080-61865200
- Working Hours: 9:30 a.m. to 5:30 p.m., Monday to Saturday (excluding 2nd & 4th Saturdays and bank holidays)
Principal Nodal Officer (PNO) (Level 3)
If a customer remains dissatisfied with the response provided, they can escalate the matter to Level 3 (Principal Nodal Officer) for issues related to both domestic and overseas branches.
The Principal Nodal Office will acknowledge the concern and log it in the appropriate system.
The bank is committed to resolving the issue within a defined turnaround time of 10 days.
- Principal Bodal Officer: Ms. Deepti Radkar
- Axis Bank Ltd., NPC1, 5th Floor, 'Gigaplex', Plot No. I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai - 400708
- Email: pno@axisbank.com
- Phone: +91-080-61865098
- Working Hours: 9:30 a.m. to 5:30 p.m., Monday to Saturday (excluding 2nd & 4th Saturdays and bank holidays)
List of Circle Nodal Officers
Area of Operation | City | Contact Details |
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Ahmedabad | Contact Person: Mr. Tushar Vishnuprasad Parekh Address: Axis Bank Ltd., 3rd Floor, Shivalik - Ishaan, Nr. C N Vidyalaya, Ambawadi, Ahmedabad 380006 Landline No: 080-61865200 |
Karnataka | Bangalore | Contact Person: Mr. Subimal Saha Address: Axis Bank Ltd., No. 8, Nitesh Times Square, 2nd Floor, M G Road, Opp. to Adiga's Hotel, Bangalore 560001 Landline No: 080-61865200 |
Madhya Pradesh | Bhopal | Contact Person: Mr. Hiren H Vyasa Address: Axis Bank Ltd., Bhopal Circle Office, ‘The Infinity’, 2nd Floor, M.P. Nagar, Zone II, Bhopal 462011 Landline No: 080-61865200 Email ID: Circlenodalofficer.Bhopal@axisbank.com |
Odisha | Bhubaneswar | Contact Person: Mr. Manoranjan Pati Address: Axis Bank Ltd., Circle Office, Parthasarathi Complex, 1st Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O., Bhubaneswar 751001 Landline No: 080-61865200 |
Himachal Pradesh, Punjab, Chandigarh (UT), Panchkula, Ambala, and Yamuna Nagar | Chandigarh | Contact Person: Mr. Gurmeet Singh Bhatia Address: Axis Bank Ltd., Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh 160002 Landline No: 080-61865200 Email ID: Circlenodalofficer.Punjab@axisbank.com |
Tamil Nadu, Puducherry (except Mahe Region), Andaman & Nicobar Islands | Chennai | Contact Person: Mr. P. Devarajan Address: Axis Bank Ltd., Chennai Circle Office, 2nd Floor, No. 3, Club House Road, Chennai 600002 Landline No: 080-61865200 Email ID: Circlenodalofficer.Chennai@axisbank.com |
Uttarakhand and select districts in Uttar Pradesh | Dehradun | Contact Person: Mr. Varun Sarin Address: Axis Bank Ltd., Dehradun Circle Office, 2nd Floor, NCR Plaza, New Cantt. Road, Hathibarkala, Dehradun 248001 Landline No: 080-61865200 Email ID: Circlenodalofficer.Dehradun@axisbank.com |
North, North-West, West, South-West, New Delhi, and South Delhi | Delhi I | Contact Person: Ms. Binita Basu Address: Axis Bank Ltd., Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP 201304 Landline No: 080-61865200 Email ID: Circlenodalofficer.delhi1@axisbank.com |
Haryana (except Panchkula, Yamuna Nagar, and Ambala), Ghaziabad & Gautam Budh Nagar | Delhi II | Contact Person: Ms. Binita Basu Address: Axis Bank Ltd., Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP 201304 Landline No: 080-61865200 Email ID: Circlenodalofficer.delhi2@axisbank.com |
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura | Guwahati | Contact Person: Mr. Chanchal Bhattacharya Address: Axis Bank Ltd., Circle Office, Chibber House, 3rd Floor, G.S. Road, Guwahati 781005 Landline No: 080-61865200 |
Telangana | Hyderabad | Contact Person: Mr. Kota Bhaskara Rao Address: Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3, Road No. 1, Banjara Hills, Hyderabad 500034 Landline No: 080-61865200 |
Andhra Pradesh | Vijayawada | Contact Person: Mr. K. Satyanarayana Address: Axis Bank Ltd., 40-1-55, VVR Square, Kalanagar, Benz Circle, Vijayawada 522010 Landline No: 080-61865200 |
Rajasthan | Jaipur | Contact Person: Mr. Prasanta Roy Chowdhury Address: Axis Bank Ltd., Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur 302006 Landline No: 080-61865200 Email ID: Circlenodalofficer.Jaipur@axisbank.com |
Jammu & Kashmir | Jammu | Contact Person: Mr. Satvinder Singh Sandhu Address: Axis Bank Ltd., S.C.O. 390, Sector 20, Urban Estate, Panchkula 134112 Landline No: 080-61865200 |
Uttar Pradesh (excluding select districts) | Kanpur | Contact Person: Mr. Amit Agnihotri Address: Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School, Lucknow 226010 Landline No: 080-61865200 Email ID: Circlenodalofficer.Lucknow@axisbank.com |
West Bengal and Sikkim | Kolkata | Contact Person: Mr. Ajit Kumar Tripathy Address: Axis Bank Ltd., 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata 700071 Landline No: 080-61865200 Email ID: Circlenodalofficer.Kolkata@axisbank.com |
Mumbai, Mumbai Suburban, and Thane | Mumbai I | Contact Person: Mr. A. V. S. Sarma Address: Axis Bank Ltd., 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071 Landline No: 080-61865200 Email ID: Circlenodalofficer.Mumbai@axisbank.com |
Maharashtra (excluding Mumbai, Mumbai Suburban, and Thane) | Mumbai II | Contact Person: Mr. Sundeep Momaya Address: Axis Bank Ltd., 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071 Landline No: 080-61865200 Email ID: Circlenodalofficer.Mumbai@axisbank.com |
Bihar | Patna | Contact Person: Mr. Abhay Kumar Deepak Address: Axis Bank Ltd., Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna 800013 Landline No: 080-61865200 Email ID: Circlenodalofficer.Patna@axisbank.com |
Chhattisgarh | Raipur | Contact Person: Mr. Tivikram Dhal Address: Axis Bank Ltd., Raipur Circle Office, 2nd Floor, Simran Tower, Jeevan Bima Marg, Raipur 492001 Landline No: 080-61865200 Email ID: Circlenodalofficer.Raipur@axisbank.com |
Jharkhand | Ranchi | Contact Person: Mr. Abhay Kumar Deepak Address: Axis Bank Ltd., Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna 800013 Landline No: 080-61865200 Email ID: Circlenodalofficer.Patna@axisbank.com |
Kerala, Lakshadweep, and Mahe (Puducherry) | Thiruvananthapuram | Contact Person: Mr. M. S. Satheesh Address: Axis Bank Ltd. Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi - 682 035, Kerala. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Kerala@axisbank.com |
FAQs on Axis Bank Customer Care
- Is Axis Bank customer care 24/7?
Yes, you can connect to Axis Bank customer care number 24/7.
- How to get my Axis Bank customer ID?
Once you have opened your savings account with Axis Bank, the bank will provide you with the customer ID in the welcome letter.
- Can I mail my issues or concerns to the Axis Bank?
Yes, you can raise your issues or concerns to the Axis Bank over email.
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