• Mistakes to Avoid When Making Third-Party Two-Wheeler Insurance Claims

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    A comprehensive two-wheeler insurance policy usually has two types of covers bundled together; i.e., own damages cover and third-party liability. Some comprehensive policies also include the personal accident cover as part of the basic plan. As evident from the nomenclature, the personal accident cover and the own damages cover protect the policyholder from damages to the vehicle, personal injuries, and death. These are optional covers as well.

    The third-party liability insurance is mandated for all two-wheeler owners by the Indian Motor Vehicles Act. This type of insurance does not cover you and your bike; instead it offers protection to a third-party for damages caused by your vehicle to his/her property or health. Effectively, the injured party is the beneficiary of the third-party insurance. If you are the third-party who is affected by damage caused by another vehicle, you can claim compensation against the third-party insurance coverage of that vehicle. There is no limit on the liability for death or injury. However, the amount that can be availed as compensation for damage to property is capped at Rs.7.5 lakh.

    Procedure for Raising Two-Wheeler Insurance Claim

    Although all vehicles in India are equipped with third-party insurance cover, not many would opt to claim for damages using this cover. This is predominantly because of the complexities involved in the claim process. The process of claiming for two-wheeler insurance usually takes the following course:

    • As soon as you meet with an accident, you should contact the police and cooperate in filing an FIR. The FIR is a document that will have to be mandatorily submitted when you make a third-party insurance claim. This step should never be missed out.
    • You should also inform your insurance company of the mishap, without much delay. Many insurers mandate that accidents should be reported within 48 hours from the time of occurrence.
    • At the accident spot, try to capture pictures of the damage, injuries suffered, and the third-party. Photographic evidence will come in handy when you need to recheck for details in the future. You should also attempt to note down the names and phone numbers of witnesses and the third-party. Also collect all necessary information about the third-party’s insurance coverage.
    • Always furnish accurate information to your insurer. Never try to fabricate information for the purpose of claim approval. It should be noted that failing to reveal the truth about the incident may result in the rejection of your claim and even the invalidation of your policy.
    • You should register a case with the tribunal court for motor accident claims that has jurisdiction over the location where the accident occurred. You can also file the case in the tribunal court with jurisdiction over the location of the third-party’s or your residence. It should be noted that civil courts do not decide on third-party two-wheeler insurance claims.
    • You should always keep notes of the conversations that you have with your insurer regarding the claim. This will prove to be very useful in the future.
    • Maintain a file with all the documents, receipts, bills, etc. that are relevant to the claim.

    Common Mistakes that Should be Avoided

    There are certain mistakes that you should avoid at all costs while claiming third-party insurance for two-wheelers. These have been detailed below:

    • You should not run away from the accident spot. All vehicles at the location should stay as is, till an inspector surveys them. You should also look to arrange medical assistance if someone is injured.
    • You must ensure that you contact the police and get an FIR filed. Failing to do so may jeopardise the validity of your claim. Also, avoid getting into settlements with the third-party without the involvement of the police, as it would result in an illegal turn of events.
    • Do not be submissive and accept responsibility for the accident. Also, do not get too stressed, angry, or aggressive.
    • You should avoid riding your two-wheeler after having alcohol or other intoxicants. Also, refrain from illegal driving and renting out your private vehicle for commercial purposes. These factors could work against you in the event of a claim.
    • While filing a claim, ensure that you have furnished all accurate information in a comprehensive manner. You should also look to submit the claim on time, as delays in the process may be detrimental to you.
    • You should refrain from signing any release to the insurer until you have been advised by a lawyer. However, you can accept the insurer’s offer if you believe that the estimates provided by them are accurate.

    Conclusion

    Although legally possible, insurance companies receive very few cases claiming for third-party compensation. As indicated above, this is primarily due to the complex procedures involved in filing the claim and its settlement. The entire process also has a long turnaround time that could make the settlement look daunting. However, if you decide to raise a claim for third-party two-wheeler insurance , you should ensure that you follow the steps above to benefit from it in the best possible manner.

    Mistakes to Avoid When Making Third-Party Two-Wheeler Insurance Claims Reviews

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    • ICICI Lombard Two Wheeler Insurance
      "Good policy to use"
      0.5 4.0/5 "Great!"
      I have a two wheeler insurance with ICICI lombard from last 3 months and it is good insurance policy to use. This policy has to be renewed once in 3 years and i pay a premium of Rs 4400. I do not have claim experience so far with this insurance. I have a coverage up to 60-70% which is quite satisfactory.
      Was this review helpful? 0
      , new delhi
      Reviewed on Feb 24, 2018
    • ICICI Lombard Two Wheeler Insurance
      "Good "
      0.5 4.0/5 "Great!"
      I have insured my two wheeler with the ICICI Lombard general insurance company. I have not done any claims with them till now and the premium is around 1100 Rupees. Customer service is not yet aware from my end.
      Was this review helpful? 0
      , chennai
      Reviewed on Feb 24, 2018
    • Reliance General Two Wheeler Insurance
      "Better"
      0.5 5.0/5 "Blown Away!"
      I have insured my two wheeler with the Reliance general insurance company. Response is fine one for me with them and the coverage value is around 60000 Rupees. Response is fine one with the Reliance general insurance company.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 24, 2018
    • United India Two Wheeler Insurance
      "Good policy to use"
      0.5 4.0/5 "Great!"
      I have a two wheeler insurance with United India Insurance from last 5 years and it is a good insurance policy to use. This policy has to be renewed every year and i pay a premium of Rs 1200 for this insurance. I do not have claim experience so far with this insurance but i am satisfied with the coverage and benefits of this policy.
      Was this review helpful? 0
      , visakhapatnam
      Reviewed on Feb 24, 2018
    • United India Two Wheeler Insurance
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      I have taken Two wheeler insurance with United India Assurance,the premkum account is 1906 per annum,agent will come The policy coverage is 30%,i have no claim experience with them till date.This was taken two years ago.I closed this insurance long back.
      Was this review helpful? 0
      , chennai
      Reviewed on Feb 23, 2018
    • HDFC Ergo Two Wheeler Insurance
      "Good "
      0.5 4.0/5 "Great!"
      I am having the two wheeler, which got insured with the HDFC ERGO general insurance company. I would like to say that the customer service is good one with them and the response is also good too. Claims are not yet experienced with the HDFC ERGO general insurance company.
      Was this review helpful? 0
      , new delhi
      Reviewed on Feb 23, 2018
    • Bajaj Allianz Two Wheeler Insurance
      "Better policy to use"
      0.5 4.0/5 "Great!"
      It is good to ensure the two wheeler from the BAJAJ ALLIANZ GENERAL INSURANCE company and , I am renewing the two wheeler insurance policy for the second time. I have paid Rs,1800 to renew the policy last time. The reminders are given on time to renew the policy before the due date from the BAJAJ ALLIANZ GENERAL INSURANCE company.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 23, 2018
    • Bajaj Allianz Two Wheeler Insurance
      "Good policy to use"
      0.5 4.0/5 "Great!"
      I am using the Two wheeler for the past 15 years and I renew the insurance policy only from the BAJAJ ALLIANZ GENERAL INSURANCE company. I have paid Rs,1700 to renew the policy last year . The policy coverage and the plan benefits are good with the BAJAJ ALLIANZ GENERAL INSURANCE company.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 22, 2018
    • Bajaj Allianz Two Wheeler Insurance
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I have two wheeler, which got insured with the Bajaj Allianz general insurance company. Customer service is good one for me and the response is an excellent one for me with the Bajaj allianz general insurance company. I have not experienced any claims as such.
      Was this review helpful? 0
      , mumbai
      Reviewed on Feb 22, 2018
    • New India Two Wheeler Insurance
      "Good Policy"
      0.5 3.0/5 "Satisfactory"
      I took bike insurance from new India assurance now it got expired, the old premium was good. The insurance company gave me good IDV value and they got tie up with good garges. They do have cash less option for bike damage, overall its a good insurance company.
      Was this review helpful? 0
      , mumbai
      Reviewed on Feb 22, 2018
    • ICICI Lombard Two Wheeler Insurance
      "Good policy to use"
      0.5 4.0/5 "Great!"
      I have a two wheeler insurance with ICICI lombard from last 3 years and it is a good insurance policy to use. This policy has to be renewed every year and i pay a premium of Rs 2400 for this insurance. I do not have claim experience so far with this insurance but i am satisfied the coverage and plan benefits of this policy.
      Was this review helpful? 0
      , new delhi
      Reviewed on Feb 22, 2018
    • Tata AIG Two Wheeler Insurance
      "Its Better"
      0.5 4.0/5 "Great!"
      When I was purchasing new bike they gave me default TATA AIG two wheeler insurance, they told premium was around Rs. 1600 for one year. They are providing third party cover, accidental cover and road side assistance with 100% cover on my Bajaj avenger.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 21, 2018
    • National Insurance Two Wheeler Insurance
      "Average"
      0.5 3.5/5 "Pretty good"
      I am having the two wheeler insurance policy with the National Insurance company and the premium value is nominal one for me with them like its around 1500 Rupees. Response and other aspects are also good one with the National Insurance company.
      Was this review helpful? 0
      , chennai
      Reviewed on Feb 21, 2018
    • ICICI Lombard Two Wheeler Insurance
      "Good Protection"
      0.5 5.0/5 "Blown Away!"
      ICICI lombard two wheeler premium was around Rs. 1100 for per year, they gives road side assistance, third party cover and no claim bonus. I have Honda Dream Yuga cost of the vehicle was Rs. 62,000. At the time of activation I got the policy copy from the insurance company its good.
      Was this review helpful? 0
      , new delhi
      Reviewed on Feb 20, 2018
    • National Insurance Two Wheeler Insurance
      "Customer service should be proactive"
      0.5 4.0/5 "Great!"
      National Insurance premium amount was good than other insurance company, customer service is not upto the mark. I paid yearly fee around 1700, they gave me good IDV value. I have Bajaj 150 discover bike, the insurance company gave nominal feature like third party cover, road side assistance.
      Was this review helpful? 0
      , kolkata
      Reviewed on Feb 20, 2018
    • Reliance General Two Wheeler Insurance
      "Good"
      0.5 5.0/5 "Blown Away!"
      I had a two wheeler insurance with Reliance for past 2 years. The customer service was really good. I would say the claim experience was good and excellent. I have paid 1000 rupees for this insurance. I get a remainder call, message and email for the policy renewal.
      Was this review helpful? 0
      , chennai
      Reviewed on Feb 20, 2018
    • Iffco Tokio Two Wheeler Insurance
      "Good"
      0.5 5.0/5 "Blown Away!"
      My friend suggested the two wheeler insurance with Iffco Tokio so I have gone for it through online. I have paid 1150 rupees for one year to purchase this insurance. The process was immediate. I got a proper response from the customer support.
      Was this review helpful? 0
      , chennai
      Reviewed on Feb 20, 2018
    • Bajaj Allianz Two Wheeler Insurance
      "Better policy to use"
      0.5 5.0/5 "Blown Away!"
      I am renewing my two wheeler insurance policy from BAJAJ ALLIANZ GENERAL INSURANCE company. I have paid Rs,2000 to renew the policy last year. The customer support is not up to the mark from the BAJAJ ALLIANZ GENERAL INSURANCE company,because they dont give the intimations to renew the policy before the due date.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 20, 2018
    • National Insurance Two Wheeler Insurance
      "Below average"
      0.5 1.0/5 "Really Bad"
      I have a two wheeler insurance with National insurance. I have taken the insurance service directly from National insurance outlet. But I feel they needs to improve their response. The payments are generally through cheques and cash. It is a below average service.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 20, 2018
    • ICICI Lombard Two Wheeler Insurance
      "Good service"
      0.5 4.0/5 "Great!"
      I have taken Two wheeler insurance with ICICI Lombard,the premium amount is 1800 per annum,I make payment at the counter.The policy coverage amount is 50,000,i have no claim experience with them till date.This was taken seven months ago.The model of my bike is Bajaj 200 NS.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 20, 2018
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