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  • Mistakes to Avoid When Making Third-Party Two-Wheeler Insurance Claims

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    A comprehensive two-wheeler insurance policy usually has two types of covers bundled together; i.e., own damages cover and third-party liability. Some comprehensive policies also include the personal accident cover as part of the basic plan. As evident from the nomenclature, the personal accident cover and the own damages cover protect the policyholder from damages to the vehicle, personal injuries, and death. These are optional covers as well.

    The third-party liability insurance is mandated for all two-wheeler owners by the Indian Motor Vehicles Act. This type of insurance does not cover you and your bike; instead it offers protection to a third-party for damages caused by your vehicle to his/her property or health. Effectively, the injured party is the beneficiary of the third-party insurance. If you are the third-party who is affected by damage caused by another vehicle, you can claim compensation against the third-party insurance coverage of that vehicle. There is no limit on the liability for death or injury. However, the amount that can be availed as compensation for damage to property is capped at Rs.7.5 lakh.

    Procedure for Raising Two-Wheeler Insurance Claim

    Although all vehicles in India are equipped with third-party insurance cover, not many would opt to claim for damages using this cover. This is predominantly because of the complexities involved in the claim process. The process of claiming for two-wheeler insurance usually takes the following course:

    • As soon as you meet with an accident, you should contact the police and cooperate in filing an FIR. The FIR is a document that will have to be mandatorily submitted when you make a third-party insurance claim. This step should never be missed out.
    • You should also inform your insurance company of the mishap, without much delay. Many insurers mandate that accidents should be reported within 48 hours from the time of occurrence.
    • At the accident spot, try to capture pictures of the damage, injuries suffered, and the third-party. Photographic evidence will come in handy when you need to recheck for details in the future. You should also attempt to note down the names and phone numbers of witnesses and the third-party. Also collect all necessary information about the third-party’s insurance coverage.
    • Always furnish accurate information to your insurer. Never try to fabricate information for the purpose of claim approval. It should be noted that failing to reveal the truth about the incident may result in the rejection of your claim and even the invalidation of your policy.
    • You should register a case with the tribunal court for motor accident claims that has jurisdiction over the location where the accident occurred. You can also file the case in the tribunal court with jurisdiction over the location of the third-party’s or your residence. It should be noted that civil courts do not decide on third-party two-wheeler insurance claims.
    • You should always keep notes of the conversations that you have with your insurer regarding the claim. This will prove to be very useful in the future.
    • Maintain a file with all the documents, receipts, bills, etc. that are relevant to the claim.

    Common Mistakes that Should be Avoided

    There are certain mistakes that you should avoid at all costs while claiming third-party insurance for two-wheelers. These have been detailed below:

    • You should not run away from the accident spot. All vehicles at the location should stay as is, till an inspector surveys them. You should also look to arrange medical assistance if someone is injured.
    • You must ensure that you contact the police and get an FIR filed. Failing to do so may jeopardise the validity of your claim. Also, avoid getting into settlements with the third-party without the involvement of the police, as it would result in an illegal turn of events.
    • Do not be submissive and accept responsibility for the accident. Also, do not get too stressed, angry, or aggressive.
    • You should avoid riding your two-wheeler after having alcohol or other intoxicants. Also, refrain from illegal driving and renting out your private vehicle for commercial purposes. These factors could work against you in the event of a claim.
    • While filing a claim, ensure that you have furnished all accurate information in a comprehensive manner. You should also look to submit the claim on time, as delays in the process may be detrimental to you.
    • You should refrain from signing any release to the insurer until you have been advised by a lawyer. However, you can accept the insurer’s offer if you believe that the estimates provided by them are accurate.

    Conclusion

    Although legally possible, insurance companies receive very few cases claiming for third-party compensation. As indicated above, this is primarily due to the complex procedures involved in filing the claim and its settlement. The entire process also has a long turnaround time that could make the settlement look daunting. However, if you decide to raise a claim for third-party two-wheeler insurance , you should ensure that you follow the steps above to benefit from it in the best possible manner.

    Mistakes to Avoid When Making Third-Party Two-Wheeler Insurance Claims Reviews

  • Page 1 of 50 1 2 3 4 5
    • Iffco Tokio Two Wheeler Insurance
      "Best policy"
      0.5 5.0/5 "Blown Away!"
      I have two wheeler insurance with IFFCO TOKYO from last 6 years, a premium of Rs 1300 has to be paid for this insurance policy. There was no claim experience so far with this insurance policy. I am happy with the policy coverage and plan benefits of this policy.
      Was this review helpful? 0
      , khargone
      Reviewed on Nov 19, 2018
    • HDFC Ergo Two Wheeler Insurance
      "No claim experience with HDFC ergo"
      0.5 4.0/5 "Great!"
      Last two years i have not spoke with the customer care service for any reason. The dealer has provided the policy with HDFC Ergo since i took the loan with them. I pay the premium amount of Rs. 1000 and its renews every year. I have not gone through about the policy details. For past 2 years, i have been renewing the policy with same company.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 17, 2018
    • Oriental Insurance Two Wheeler Insurance
      "Good policy"
      0.5 4.0/5 "Great!"
      I took a two wheeler insurance with Oriental Insurance. In my company, they have tied up with one agency for the personal and vehicle insurance. I have paid 1400 rupees for a year. The services are good. The process was simple. The policy coverage and the plan benefits.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 17, 2018
    • Royal Sundaram Two Wheeler Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      My two wheeler is insured with Royal sundaram insurance from last 4-5 years, a premium of Rs 2000 has to be paid for this insurance policy. There was no claim experience so far with this insurance policy. I am happy with the policy coverage and plan benefits of this policy.
      Was this review helpful? 2
      , jaipur
      Reviewed on Nov 16, 2018
    • Reliance General Two Wheeler Insurance
      "Yet to experience the claim"
      0.5 4.0/5 "Great!"
      I have not used the insurance policy so far. I never claimed anything in this policy. I have not spoke with the customer care. My friend has recommended me about the two wheeler insurance policy with Reliance. I pay the premium amount of Rs. 1500 for one year. I renew the policy through onine.
      Was this review helpful? 2
      , bangalore
      Reviewed on Nov 16, 2018
    • HDFC Ergo Two Wheeler Insurance
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I have taken a two wheeler insurance with HDFC Ergo. I got a Passion Pro and Scooty for both the vehicles, I used to renew with HDFC Ergo. The customer service is good. There is no claim experience. The policy coverage and the plan benefits are good. I pay 4,000K yearly for 2 vehicles. The policy period is one year.
      Was this review helpful? 1
      , tiruchirapalli
      Reviewed on Nov 16, 2018
    • HDFC Ergo Two Wheeler Insurance
      "Good insurance policy"
      0.5 4.0/5 "Great!"
      When i purchased the vehicle, the dealer has provided the insurance with HDFC Ergo. I have not used any claim with HDFC Ergo. I have not spoke with their customer care. I pay the premium amount through credit cards. Last year i have bought this policy. Since i'm existing customer of HDFC, i have selected my two wheeler policy with HDFC Ergo.
      Was this review helpful? 1
      , mumbai
      Reviewed on Nov 16, 2018
    • Reliance General Two Wheeler Insurance
      "Good Policy to use"
      0.5 4.0/5 "Great!"
      My two wheeler insurance policy was taken from Reliance. The dealer was provided the two wheeler insurance policy when i purchased my bike. I have paid a premium amount of Rs. 7000 for two years. The policy covers all the parts of the vehicle. The documentation process was good. According to the bike condition, they have provided 100% coverage value.
      Was this review helpful? 0
      , ahmednagar
      Reviewed on Nov 16, 2018
    • Bajaj Allianz Two Wheeler Insurance
      "Good"
      0.5 4.0/5 "Great!"
      It is very good and I have a two wheeler insurance with Bajaj Allianz and it was recommended by the showroom person. I have a Honda Activa bike. It is a one year policy. I got the insurance papers on time. There is helpline number to reach the customer support. The premium was paid through cheque.
      Was this review helpful? 1
      , mumbai
      Reviewed on Nov 16, 2018
    • New India Two Wheeler Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have a two wheeler insurance with New India Assurance from last 3 years, i am not aware of the premium amount as my company pays it. There was no claim experience so far with this insurance policy. I am happy with the policy coverage and plan benefits of this policy.
      Was this review helpful? 1
      , hyderabad
      Reviewed on Nov 16, 2018
    • Oriental Insurance Two Wheeler Insurance
      "Claim process is taking more time"
      0.5 4.0/5 "Great!"
      I have purchased the health insurance policy with Oriental. My entire family has been covered in this policy. My organization has provided the policy and they will be managing all the policy details. I never interacted with the oriental customer care services. I had a claim experience with oriental but my company taking care of that when i submitted the documents. Its taking 20 days to get settlement. They have given me a coverage value of Rs. 5 lakhs.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 16, 2018
    • Bajaj Allianz Two Wheeler Insurance
      "Best Policy"
      0.5 4.5/5 "Excellent!"
      Using the bajaj Allianz insurnace for my two wheeler for last 2 years. I used to pay the premium of Rs. 1240. They have provided the value of the bike Rs. 38000. They have covered for 70% of the bike value. I never faced any issues with the policy. Because of the lower price, i have selected the policy with Bajaj Allianz.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 16, 2018
    • ICICI Lombard Two Wheeler Insurance
      "Good"
      0.5 3.0/5 "Satisfactory"
      I have a bike insurance with ICICI Lombard. Its a one year policy. I asked the service provider for an insurance and they was suggest me ICICI Lombard. I have paid 1300 rupees for a year through cash. I have claim experience, they have taken almost 18 months for the reimbursement. I am satisfied with the policy coverage and the plan benefits.
      Was this review helpful? 1
      , new delhi
      Reviewed on Nov 15, 2018
    • Bajaj Allianz Two Wheeler Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      The plan is good with Bajaj Allianz insurance company, in terms of coverage value, the insured value around Rs. 47,000 for my Honda Dream yuga bike, its just two years old. I have coverage for loss, damage, accidental. They have many service centers as well.
      Was this review helpful? 3
      , ghaziabad
      Reviewed on Nov 14, 2018
    • Bajaj Allianz Two Wheeler Insurance
      "Good protection for two wheeler"
      0.5 5.0/5 "Blown Away!"
      The bike policy was arranged through the dealer, since it mandatory purpose I took the policy from Bajaj Allianz. I don't have any option hence I took by paying some premium. I availed comprehensive policy for my bajaj discover bike for one year tenure.
      Was this review helpful? 2
      , hyderabad
      Reviewed on Nov 13, 2018
    • Bharti Axa Two Wheeler Insurance
      " Its convenient policy renewal"
      0.5 5.0/5 "Blown Away!"
      Its convenient to go head to chose all the options, they have option to increase the IDV, even the premium is good. I have been experience with Bharti axa two wheeler policy around five years, whenever I renew the policy I get the no claim bonus.
      Was this review helpful? 2
      , bangalore
      Reviewed on Nov 13, 2018
    • National Insurance Two Wheeler Insurance
      "Average Policy"
      0.5 3.0/5 "Satisfactory"
      I did not have any claim experience with National two wheeler insurance. I have not spoke with the customer care service as of now. I made a premium amount of Rs. 1400 for one year. The reason for selecting the National insurance is when i purchase a bike from dealer who provided the policy with National and i'm continuing the same. They have given a value of the bike is Rs. 55K.
      Was this review helpful? 2
      , chennai
      Reviewed on Nov 13, 2018
    • National Insurance Two Wheeler Insurance
      "Good"
      0.5 4.0/5 "Great!"
      When I purchased the Honda Activa bike at that time they provided an insurance. It is a one year policy. One of my friend is working there so he will takes care of my policy. If anything goes wrong,they will recover 70% to 80% of the damage, remaining 20% from my end.I am planning to renew the policy again with National Insurance.
      Was this review helpful? 1
      , bangalore
      Reviewed on Nov 13, 2018
    • National Insurance Two Wheeler Insurance
      "Good Protection for two wheeler"
      0.5 5.0/5 "Blown Away!"
      As per IRDI policy, National Insurance is following the terms, the premium is reasonable, I have taken bike policy for three years now they do have five years plan. I have comprehensive plan its always better to go with full cover its good for us.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 12, 2018
    • ICICI Lombard Two Wheeler Insurance
      "Need improvement on service"
      0.5 3.0/5 "Satisfactory"
      I have bike insurance with ICICI Lombard, I paid Rs.8700 for three years policy. It has third party plan with personal accidental. But the guys are not responsible, when they want to sell some thing they call , during queries they wont respond.
      Was this review helpful? 1
      , hyderabad
      Reviewed on Nov 12, 2018
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