South Indian Bank Customer Care Service
South Indian Bank (SIB) is a trusted private sector bank based in Thrissur (Kerela). It offers both corporate and personal banking services across India. South Indian Bank has set up an efficient customer care system to assist customers with queries, digital banking support, and other service requests.
South Indian Bank Missed Call Service
South Indian Bank’s missed call service allows account holders to view their account balance instantly on their mobile phones. The customers can make a missed call on 09223008488 to receive bank account details.
Features of South Indian Bank’s Missed Call Services
- The service is free of charge for all customers.
- It is available 24*7, all year round, including weekends and holidays.
- Customers can receive up to three SMS responses per day.
- The service is provided to check account balance of savings bank account, current account, cash credit account, and overdraft account.
South Indian Bank WhatsApp Banking Service
South Indian Bank provides its customers to access banking services through SIB WhatsApp Banking.
Steps to register for South Indian Bank WhatsApp Banking
Step 1: Save 98959 00555 number on WhatsApp.
Step 2: Send “Hi” message on WhatsApp to get started with the services.
Step 3: Verify your number via a one-time password (OTP).
Step 4: Finish registration by accepting the terms and conditions.
Key Factors of SIB WhatsApp Banking
- View your ten recent transactions and account balances.
- Activate net banking on your phone and manage your Digital e-Lock.
- Place a request for a cheque book and update your KYC details.
- Upgrade an existing account to prime account through phone.
- Apply for a credit/debit card from home, and you can also block a debit card if it gets lost or stolen.
- FASTag application and recharge services are available.
- Personal, home, and vehicle loan services are also provided.
Benefits of SIB WhatsApp Banking
- It provides a simple and quick registration process.
- It uses safe and secure end-to-end encryption for transactions via WhatsApp.
- It gives 24*7 assistance for 365 days.
- It has no service charge and is free of cost.
South Indian Bank Toll-Free Customer Care Number
South Indian Bank (SIB) provides dedicated toll-free numbers that can help customers with their queries regarding transactions issues, account inquiries, and other banking services. The toll-free customer care numbers are as follows:
South Indian Bank Customer Care Email ID
To resolve bank-related queries, you can also reach out to SIB’s customer care support team via email as well.
- email ID for customer care centre: customercare [at] sib [dot] bank [dot] in
South Indian Bank Customer Care for NRIs
South Indian Bank has a specific dedicated customer care number for NRIs. They are:
How to Report Fraud to South Indian Bank
If you have received fraudulent SMS or call that claims to be from SIB, it is important to report it immediately.
Reporting of suspected fraud:
- Email: fmcell [at] sib [dot] bank [dot] in
- Phone: 0487-2421297
- Department: HO Inspection and Vigilance
South Indian Bank Enquiry Types with SMS formats
Type of Query | SMS Format |
Change your MPIN | CP to 9870900876 |
Know your MMID | MMID to 9840777222 |
Cancel your MMID | MMIDCANCEL to 9840777222 |
Transfer funds to another account by using MMID and mobile number | IMPS <> Beneficiary’s 10-digit mobile number <> Beneficiary’s MMID <> Amount <> Remarks to 9840777222 |
Transfer funds to another account with IFSC and account number | IMPS <> Beneficiary’s account number <> Beneficiary’s IFSC <> Amount <> Remarks to 9840777222 |
Download M-Pay app | SIBDOWNLOAD to 9840777222 |
Block card | SMS CARDBLOCK <16-digit card number> to 09840777222 from registered mobile number. |
Grievance Redressal at South Indian Bank
In case the customer support does not resolve the concern, escalation can be made to the Nodal or Principal Nodal Officer.
Nodal Officer Details:
- Mr. Shine Kappan: Chief Manager (Customer Relations Department)
- Head Office Mission Quarters, Thrissur: 680001
- Telephone number: 0487-2420020, Extn: 687
Principal Nodal Officer
- Mr Anto George T: Senior General Manager
- Head Office, Mission Quarters, Thrissur: 680001
- Telephone number: 0487-2420020, Extn: 564
FAQs on South Indian Bank Customer Care Service
- What services does South Indian Bank offer to customers?
South Indian Bank is a leading private sector which offers a wide range of banking and financial services such as retail banking, different types of loans, NRI banking, insurance, locker services and others.
- When was South Indian Bank established?
South Indian Bank (SIB) came into existence in 1929 in Thrissur, Kerela.
- What is the national helpline number of South Indian Bank?
The primary national (toll-free) customer care numbers are 1800 425 1809 and 1800 102 9408.
- How to contact South Indian Bank customer care support?
The customer care support of South Indian Bank can be contacted via toll-free phone numbers, emails, SMS, and branch visits.
- Toll-free number: 1800 425 1809
- Email: customercare [at] sib [dot] bank [dot] in
- How to check South Indian Bank account balance via missed call?
You will need to give a missed call from your registered phone number to 09223 008 488 to receive account balance information.
- How to lodge complaint with South Indian Bank?
To complaint about the fraudulent activities in the name of South Indian Bank, you will need to report the incident to 0487-2421297 or write an email and send it to fmcell [at] sib [dot] bank [dot] in. If the issue isn’t resolved to your satisfaction, you can also reach out to their Principal Nodal officer via their grievance redressal page.
- How to block South Indian Bank’s digital transactions?
Make a call on their24/7 customer care number at 1800 425 1809 or visit the nearest branch to block the relevant service or card.
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