• Kotak Hashtag Banking

    Kotak Hashtag Banking

    Hashtag banking allows you to perform a wide range of activities in the split of a second. You can instantly check your account balance, transaction history, and a lot more. The service also allows you to recharge your mobile or DTH. Also, you don’t have to enter your card details each time you make a transaction. All you have to do is to tweet and your account will be debited automatically. The responses generated are direct messages, so you will only be able to view them. For hashtag banking, you need to follow the @Kotaksync twitter handle and tweet to @KotakBankLtd with the required hashtag request. Check the below table for the list of hashtags:

    Type of activity Hashtag
    Prepaid mobile recharge #mobilerecharge
    Prepaid DTH #dthrecharge
    Balance Inquiry #Bal
    Last 3 Transactions #Txn
    Last 3 months statement on email #STMT
    Email statement for a particular month #STMTPM
    Email statement for a particular period #STMTPP . For example, #STMTPP JUN13JAN14
    Status of cheque #CHQStatus
    Locate nearest ATM #ATM 400001
    Know the nearest branch #Branch 400001
    Pin generation for net banking #NetPin
    Pin generation for phone banking #PhonePin
    Credit card due amount #CCBal
    Credit card due amount as per last statement #CCDue
    Last three credit card transactions #CCTxn
    Last credit card payment #CCPayment
    Total credit card spends in a particular month #CCSpend
    Available credit card balance #CCAVLBal
    Application status (only for Jifi & Jifi saver) #Status
    Your reward points (only Jifi & Jifi saver) #Points
    Your total referrals (only Jifi & Jifi saver) #Referrals
    Help #Help

    Mobile and DTH Recharge

    The hashtag banking facility offered by Kotak Mahindra Bank also allows you to recharge your mobile number and DTH. Follow the below mentioned procedures to recharge your mobile or DTH:

    • Tweet #mobilerecharge @KotakBankLtd for mobile recharge
    • Tweet #dthrecharge @KotakBankLtd for DTH recharge

    Things to remember while making a recharge

    • Always mention your mobile number or DTH account number, name of the operator, and recharge amount along with the Kotak handle while tweeting
    • The recharge limits for mobile recharge is Rs.500, while that for DTH is Rs.1,000
    • You can do a maximum of 10 mobile recharges in a month. However, the limit for DTH recharges is 5.

    Operator codes

    Mobile operator Code Example of Tweet
    Airtel AIRTEL #mobilerecharge 97882XXXXX AIRTEL 200 @KotakBankLtd
    Aircel AIRCEL #mobilerecharge 97882XXXXX AIRTEL 200 @KotakBankLtd
    BSNL BSNL #mobilerecharge 97882XXXXX BSNL 200 @KotakBankLtd
    Tata Docomo DOCOMO #mobilerecharge 97882XXXXX DOCOMO 200 @KotakBankLtd
    Idea IDEA #mobilerecharge 97882XXXXX IDEA 200 @KotakBankLtd
    LOOP LOOP #mobilerecharge 97882XXXXX LOOP 200 @KotakBankLtd
    MTNL Delhi MTNLDEL #mobilerecharge 97882XXXXX MTNLDEL 200 @KotakBankLtd
    MTNL Mumbai MTNLMUM #mobilerecharge 97882XXXXX MTNLMUM 200 @KotakBankLtd
    MTS MTS #mobilerecharge 97882XXXXX MTS 200 @KotakBankLtd
    Reliance CDMA RIMCDMA #mobilerecharge 97882XXXXX RIMCDMA 200 @KotakBankLtd
    Reliance GSM RIMGSM #mobilerecharge 97882XXXXX RIMGSM 200 @KotakBankLtd
    Tata Tele Services TTSL #mobilerecharge 97882XXXXX TTSL 200 @KotakBankLtd
    Uninor UNINOR #mobilerecharge 97882XXXXX UNINOR 200 @KotakBankLtd
    Virgin VIRGIN #mobilerecharge 97882XXXXX VIRGIN 200 @KotakBankLtd
    Vodafone VODAFONE #mobilerecharge 97882XXXXX VODAFONE 200 @KotakBankLtd
    DTH operator Code Example of Tweet
    Airtel AIRTEL #dthrecharge 97882XXXXX AIRTEL 200 @KotakBankLtd
    Reliance Digital TV BIGTV #dthrecharge 97882XXXXX BIGTV 200 @KotakBankLtd
    Dish TV DISHTV #dthrecharge 97882XXXXX DISHTV 200 @KotakBankLtd
    Sun TV SUNTV #dthrecharge 97882XXXXX SUNTV 200 @KotakBankLtd
    Tata Sky TATASKY #dthrecharge 97882XXXXX TATASKY 200 @KotakBankLtd
    Videocon VIDEOCON #dthrecharge 97882XXXXX VIDEOCON 200 @KotakBankLtd

    Kotak Hashtag Banking FAQs

    1. What is the maximum number of cards and accounts that I can link to my Twitter handle?

      A user can link only one credit card and one account to their personal twitter handle.

    2. What is the eligibility for Hashtag banking?

      You should be a Kotak customer to avail the hashtag service.

    3. What are the range of actions one can perform with Hashtag banking?

      You can get instant updates on:

      1. Account balance
      2. Transaction history
      3. Cheque book request
      4. Net banking PIN, and much more
    4. How to register for Hashtag banking?
      1. Visit kotak.com and click on Convenience Banking option if you are browsing through web, else select Hashtag Banking if you are browsing through mobile phone.
      2. Now click on the Register tab to register your twitter account for the Hashtag service
      3. Key in your net banking or debit card details to authenticate your identity
      4. Choose the account you want to link with the Hashtag banking service, in case you have multiple accounts
      5. Once the account is linked, the Hashtag Banking service will be enabled and you can start tweeting through the Twitter mobile app or website
    5. How do I update my Twitter handle?
      1. Visit kotak.com and click on Convenience Banking option if you are browsing through web, else select Hashtag Banking if you are browsing through mobile phone.
      2. Next click on the Update tab
      3. Sign in with your already registered Twitter handle
      4. Provide your net banking and/or card details to authenticate your identity
      5. Now, enter your new Twitter handle and click update
    6. How to discontinue the Hashtag service?
      1. Visit kotak.com and click on Convenience Banking option if you are browsing through web, else select Hashtag Banking if you are browsing through mobile phone.
      2. Now click on the De-register tab
      3. Sign in with your already registered Twitter handle
      4. Provide your net banking and/or card details to authenticate your identity
      5. Click on de-register and it’s done
    7. What should I tweet to get the Hashtag services?

      You can avail the Hashtag service by simply tweeting to @KotakBankLtd with the respective hashtag for your request. Make sure you follow @Kotaksync to access this service.

    8. Will my transactions be visible on Twitter to others?

      You will receive the transaction details as a direct message. So, there is not even the slightest possibility of anyone being able to see your transaction details.

    9. Can I link multiple Twitter handles to one account?

      Yes, you can link multiple Twitter handles to one account but you cannot link multiple accounts to one Twitter handle.

    10. Will should I do in case my Twitter handle is hacked?

      Don’t panic if your Twitter handle is hacked. Simply visit the Hashtag banking page using your mobile or through web and de-register the service.

    11. How safe is the Hashtag banking?

      Your account details are stored in a highly secure virtual location and even the responses sent to you are in the form of direct messages.

    GST of 18% is applicable on all banking products and services from July 1, 2017 onwards.

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