IDFC FIRST Bank Customer Care

1. Toll-free number:  180 10 888 (24x7) 

1. WhatsApp Banking: 95555 55555

1. Customers traveling overseas: +91 22 6248 5152

The following services can be availed via the IDFC FIRST Bank customer care number:  

1. View details about loans  

1. Pay the outstanding EMI  

1. Download the welcome letter, repayment schedule, Statement of Accounts (SOA), interest certificates, and No Objection Certificate (NOC)  

1. View and edit your contact information online  

1. Download the customer portal and use the mobile app to access it

IDFC FIRST Bank Customer Care for NRI Customers:

A committed group of highly skilled customer service representatives has been regulated by IDFC FIRST Bank to address the questions, concerns, and grievances of NRI customers. The toll-free helpline numbers for NRI customers are mentioned in the table below:  

IDFC FIRST Bank Customer Care Email Address:

IDFC FIRST Bank customers may also email the specific question or grievance to the email address listed below:  

Banker@idfcfirstbank.com  

IDFC FIRST Bank Address  

The addresses for IDFC FIRST Bank’s corporate and registered office are mentioned below:  

Corporate Office:  

IDFC FIRST Bank Ltd., 

The Square, C-61, 

G Block, Ground Floor 

To 8th Floor Bandra Kurla 

Complex, Bandra East, 

Mumbai - 400051 

IDFC FIRST Bank Ltd., Naman Chambers, C-32,  

G-Block, Bandra-Kurla Complex, Bandra East,  

Mumbai – 400051  

Registered Office:  

IDFC FIRST Bank Ltd., KRM Tower,  

7th Floor, No. 1, Harrington Road, Chetpet,  

Chennai – 600031, 

Tamil Nadu - India 

IDFC FIRST Bank Grievance Redressal:

A comprehensive policy for handling customer complaints and grievances has been outlined by IDFC FIRST Bank. If you are not satisfied with the bank’s services, you can reach out to customer care through various channels such as:  

1. IDFC FIRST Bank offers a Banker on Call service that is available 24 x 7 and 365 days. You can do this by email or over a phone call.  

1. You can file complaints by calling the dedicated, 24-hour toll-free number. Escalation email addresses are available on the bank's website in case the complaints are not resolved.   

1. To address issues or file complaints/grievances at the Branch Complaints Register, get in touch with the Branch Manager.  

You can use the escalation matrix that IDFC FIRST Bank has developed to raise your concerns at higher levels if a resolution is not reached. To make sure that the issue is handled effectively, the following levels are set up:  

Level 1: File your complaint by contacting IDFC FIRST Bank via the toll-free number or email address. 

Email address: banker@idfcfirstbank.com

Contact number: 1800 10 888

Timings: Available 24x7, throughout the year. 

For NRI customers: nriservices@idfcfirstbank.com

If you are not satisfied with the response provided at Level 1 within seven working days, you can contact the Level 2 support team.  

Level 2: You can escalate the matter to the Regional Nodal Officer using the below mentioned details:

Email address: RNO@idfcfirstbank.com  

Contact number: 022-41652700

Timings: Monday to Saturday – 9:30 a.m. to 6:00 p.m. (except bank holidays and 2nd and 4th Saturdays)  

In case the response received at Level 2 is also unsatisfactory, you can reach out to the Principal Nodal Officer.

List of Regional Nodal Offices: 

The list of RNO along with their addresses is as given below: 

Level 3: The Principal Nodal Officer at IDFC FIRST Bank is the final and highest level of escalation.   

Mr. Vipul Raj

IDFC FIRST Bank Ltd. Building no.9, 17th floor,

Gigaplex Raheja Mindspace IT-5,  

Airoli, Navi Mumbai – 400708, 

Maharashtra, India.   

Email address: - pno@idfcfirstbank.com

Contact number: - 1800 209 9771 (24 x 7)