IDBI Bank Customer Care

IDBI Bank's Phone Banking can be accessed through the Interactive Voice Response (IVR) system or by speaking with customer care representatives via toll-free numbers. The IVR feature empowers customers to perform transactions by verifying their identity through Customer ID and Telephone Personal Identification Number (T-PIN), Debit Card Number, or ATM PIN. Notably, this service is available in multiple languages, including Marathi, Gujarati, Bengali, Tamil, Oriya, Telugu, and more, ensuring a customer-friendly experience. 

Benefits of Utilising Phone Banking Service: 

1. Access Around the Clock: Enjoy 24x7 access to banking information and services, making it convenient and flexible. 
2. No Physical Visits Required: Eliminate the need for physical visits to a bank branch for basic transactions and services. You can conveniently manage these tasks from the comfort of your home. 
3. Timesaving: Save valuable time by utilising this free-of-charge service provided by the bank. 

Eligibility for IDBI Bank Phone Banking Service:

1. The Phone Banking service is available to retail individuals and Proprietorship Current Account Holders who possess a valid and active debit card with an ATM PIN. 
2. Minors with accounts at IDBI Bank are not eligible for this service. 
3. Joint Account Holders must have another primary savings account to be eligible for Phone Banking. 
4. Entities such as Associations, HUF (Hindu Undivided Family), Clubs, and similar organisations are not eligible for this service. 
5. Private Limited Companies, partnership accounts, and corporate accounts are also not eligible for the Phone Banking service with IDBI Bank. 

How to Utilise IDBI Bank Phone Banking Service:

IDBI Bank's Phone Banking service offers two convenient options: Self-Service and Manual. When a customer dials the Toll-Free number, they can access their account details through the Interactive Voice Response (IVR) system in the Self-Service mode. Many services and features can be utilised through this method without the need for direct interaction with a representative. The primary advantage of this system is the ability to access banking services at any time and from anywhere. To ensure transaction security, customers are required to generate a T-PIN (Telephone Personal Identification Number) or input their Debit Card and ATM PIN. 

In the manual approach, customers are connected to a knowledgeable representative who can address inquiries and concerns. This connection is typically established after verifying the customer's personal details to prevent unauthorised access to accounts by fraudulent individuals. 

IDBI Bank Call Centre Numbers: 

1. The chargeable number for our customers is 022-67719100 
2. The chargeable number for our customers residing abroad is 0091-22-67719100 

IDBI Bank Hot Listing Number: 

1. Accessible from most landline phones and mobile phones: 1800-22-6999 

IDBI Bank Debit Card Blocking via SMS: 

1. If you remember your Card number: 

SMS 'BLOCK Customer ID Card Number' to 5676777. 

For example, SMS 'BLOCK 12345678 4587771234567890' to 5676777. 

1. If you do not remember your Card number: 

SMS 'BLOCK Customer ID' to 5676777. 

For example: SMS 'BLOCK 12345678' to 5676777. 

IDBI Bank Credit Card Customer Support:

If you have any inquiries or require help with your credit card, you can reach out using the following contact information: 

24-Hour Customer Care Toll-free Number: 1800 425 7600 

Non-toll-free Number: 022 - 4042 6013 (Call Charges Apply) 

Email: idbicards@idbi.co.in 

IDBI Bank NRI Customer Support: 

For NRIs seeking to get in touch with the bank, IDBI Bank offers a dedicated service. You can send an email to nri@idbi.co.in. 

IDBI Bank Registered Headquarters 

You can contact IDBI Bank directly at its registered headquarters: 

IDBI Bank Ltd. 

IDBI Tower, WTC Complex, 

Cuffe Parade, Colaba, Mumbai 400005. 

IDBI Bank Grievance Redressal Procedure: 

IDBI Bank actively encourages customers to report any concerns or grievances through multiple channels to ensure equitable resolution. You can file your complaints using the following methods: 

1. Phone Banking 
2. Visiting a Bank Branch 
3. Bank Website 
4. Email Correspondence 
5. Written Letters 

IDBI Bank provides a structured approach for resolving complaints through various levels: 

Level I: You have three options to file a complaint 

1. Contact Phone Banking and speak with customer care executives. 
2. Fill out the Online Complaint Form. 
3. Send a written complaint personally. 

Upon filing a complaint through any of these methods, a unique complaint ID is generated. You can track the development of your complaint online on the bank's official website. If there is no response within eight working days or if the response is unsatisfactory, you can escalate the matter to Level II. 

Level II: If your complaint remains unresolved to your satisfaction, you can elevate it to Level II. In this stage, you can get in touch with the designated Grievance Redressal Officers on weekdays during working hours. These officers are assigned to each zone, and their contact details can be found on the bank's website. 

Level III: If your complaint still needs to be resolved satisfactorily within 11 working days of filing it, you can then escalate the matter to the Principal Nodal Officer. This officer is available for contact from Monday to Saturday, and a resolution to the issue should be attained at this stage.