HDFC Bank Customer Care

1. +9122 61606160 

HDFC Bank City-wise Customer Care Number 

HDFC Bank SMS Banking Customer Care 

HDFC Bank offers its account holders the convenience of sending queries through SMS by typing the query directly, eliminating the need to follow a specific SMS format. The example below illustrates how this service operates: 

1. To check the account balance, customers can simply send an SMS stating 'What is my account balance' to the designated number 7308080808. 

Customers can inquire about various banking products, and the bank will provide the necessary answers to the registered mobile number. It's essential for account holders to have their registered mobile numbers with the bank to avail of this service. Additionally, it's noteworthy that an internet connection is not required to access this facility. 

HDFC WhatsApp Customer Care Contact 

HDFC Bank offers customer support on WhatsApp, providing a convenient platform for customers to inquire about their debit card EMI eligibility, explore HDFC bank products, receive pre-approved offers, and more. 

To initiate a conversation with HDFC Bank on WhatsApp, add the number 70659 70659 to your mobile contacts and start the conversation by saying 'Hi'. 

HDFC Bank Customer Care Online 

You have the option to complete the online query or feedback form provided on their official website https://www.hdfcbank.com. Simply select the product or service and the specific type of query from the drop-down menu, then follow the provided instructions. 

Note: Alternatively, you can engage with HDFC's Chat Bot Eva, which can assist you in finding answers to many of your queries. 

HDFC Bank Country-wise Customer Care Number 

NRI customers can reach out to HDFC Bank using the following contact numbers: 

USA: 855 999 6061 

Canada: 855 999 6061 

Singapore: 800 101 2850 

Kenya: 0 800 721 740 

Other Countries: 91 2267606161 

For Kenya, please be aware that the toll-free number is accessible from Safaricom and Airtel for fixed networks. For mobile networks, it is accessible from Safaricom, Airtel & Orange. 

Note: Local charges may apply, so it is advisable to check with your service provider for the applicable rates. 

HDFC Bank NRI Account Opening Assistance Toll-free Number 

NRI customers seeking assistance with account opening can contact HDFC Bank using the following numbers: 

USA: 855 207 8106 

Canada: 855 846 3731 

UK: 800 756 2993 

Singapore: 800 101 2798 

Note: These numbers are available only between 9 pm to 5 am IST. 

Postal Correspondence with HDFC Bank 

You may also forward your inquiries via mail to the following address: 

1. HDFC Bank Ltd., New Building; 'A' Wing, 2nd Floor, 26-A Narayan Properties, Chandivali Farm Road, Off Saki Vihar Road, Chandivali, Andheri (East), Mumbai- 400 072 

1. For credit card-related queries, kindly direct your questions or feedback to the addresses below: 

1. Regular Post: 

Manager, HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur PO Chennai – 600 041 

2. Courier: 

Manager, HDFC Bank Cards Division, No. 8, Lattice Bridge Road, Thiruvanmiyur, Chennai – 600 041 

HDFC Bank Grievance Redressal 

If you do not receive a response through the previously mentioned channels or if you are dissatisfied with the resolution, you may escalate the matter to Grievance Redressal through the following means: 

Complete the grievance redressal form on their official website, providing your earlier complaint reference number and other necessary details. Contact them via the following numbers: 

Banking Products: 1800224060 (9:30 am – 6:30 pm, Monday – Friday) 

Credit Cards: 044 – 23625600 (9:30 am – 5:30 pm, Monday – Friday) 

Submit your queries in writing to the following address: 

Mr. Mehernosh Dhamodiwala (Grievance Redressal Officer) 

1. Grievance Redressal Cell, HDFC Bank Limited, 1st Floor, Empire Plaza - 1, Lal Bahadur Shastri Marg, Chandan Nagar, Vikroli West, Mumbai – 400083 

Important Points to Consider for Using HDFC Customer Care Numbers 

1. When contacting customer care, customers should include the relevant STD code for their location. 
2. Customers are advised to have their card number, associated PIN or Customer Identification Number, and Telephone Identification Number (TIN) ready when reaching out for assistance. 
3. Use only the specified Customer Care numbers provided by HDFC Bank, as using any other numbers may pose a risk of fraud. 
4. To report the loss of an HDFC card, customers can use the designated numbers at any time of the day throughout the week. Immediate action is crucial if a card is suspected to be lost, misplaced, or stolen. 
5. For Ahmedabad, Bangalore, Chennai, Delhi & NCR, Hyderabad, Kolkata, Mumbai, and Pune, customers should dial 61606161. 
6. For Chandigarh, Cochin, Indore, Jaipur, and Lucknow, dial 6160616. 

HDFC Bank Turn Around Time 

HDFC Bank Customer Care Operational Hours 

Here are the operational hours during which HDFC Bank customer care services are available for customers: 

1. For banking services, customer care operates through a combination of IVR and agent services, varying based on the type of transaction. IVR services are accessible 24*7, 365 days a year. Agent-assisted services are provided from 8:00 am to 8:00 pm every day, including Sundays. 
2. Reporting the loss of cards is facilitated 24*7, all 365 days. 
3. Credit card services are accessible 24 hours daily, including Sundays and bank holidays. 
4. For loan services, customer care is available from 8:00 am to 8:00 pm on all days, including weekends and national holidays or local holidays. 
5. Demat and Loan Against Securities Account Services: These services are provided from 8:30 am to 5:30 pm from Monday to Saturday (excluding bank holidays, Sundays, and 2nd & 4th Saturdays). 
6. Mutual Fund or Investment Services Account-related Services: These services are offered from 9:30 am to 6:30 pm from Monday to Saturday (excluding 2nd & 4th Saturdays, all Sundays, and bank holidays). 
7. Complaints: To register a complaint without validation, customers can contact the bank's Toll-free number 1860 267 6161 (only for India). This service is available only between 8:00 am to 8:00 pm every day.