Federal Bank Customer Care

Services offered by Federal Bank’s customer care number:

Here is the list of services offered on the toll-free number provided by Federal Bank: 

1. Account statements, Account scheme change, etc: This service allows customers to access their savings account statements and make changes to their account schemes, making it a fundamental and frequently used feature for managing finances. 
2. Information on service charges and interest rates: Customers can easily obtain information on the fees and interest rates associated with their accounts, helping them make informed financial decisions. 
3. Information regarding products: This service provides essential details about the bank's various products, assisting customers in choosing the most suitable financial solutions. 
4. The status of your cheques (both local clearing and outstation cheques): Customers can quickly check the status of their cheques, ensuring smooth transactions and financial tracking. 
5. Clarifications regarding entries in the account: This service offers clarity on account entries, helping customers understand their financial transactions effectively. 
6. Support for ATM debit cards: Customers can get assistance with ATM debit card issues, ensuring secure and convenient access to their funds. 
7. Information on Loan products: This service informs customers about the bank's loan offerings, helping them make decisions regarding borrowing. 
8. Corporate and Retail Fednet support: Dedicated support for FedNet, the bank's online banking platform, ensures secure and efficient digital banking for both corporate and retail customers. 
9. Location of Branches and ATMs: Customers can easily find the nearest branches and ATMs, enhancing accessibility to banking services. 
10. Complaints relating to ATM, NEFT/RTGS, Inward Remittance, Mobile banking, etc: This service addresses complaints related to critical banking operations, ensuring a seamless banking experience. 
11. Support for Digital products: Customers can get help with various digital banking products, promoting the adoption of convenient and modern banking methods. 
12. Registration and cancellation of email and mobile alerts (Individual & single accounts): This feature enables customers to manage their email and mobile alerts, customizing their banking experience. 
13. Feedback on products and services: Providing valuable feedback helps the bank continuously improve its offerings, ensuring better customer satisfaction. 
14. Interest certificate (Deposit Accounts): This service generates interest certificates for deposit accounts, simplifying taxation and financial reporting. 
15. Provisional interest certificate (Housing Loans): Customers can obtain provisional interest certificates for housing loans, assisting with tax planning and documentation. 

Federal Bank Telebanking services 

Federal Bank's Telebanking services offer convenient ways to manage your accounts and perform various banking tasks over the phone. Here's a brief overview of the services available: 

1. Check Account Balance: This service allows you to inquire about your current account balance, providing real-time information on your available funds for better financial management. 
2. Cheque Status Enquiry: With this service, you can check the status of cheques you've issued, ensuring that your payments are processed promptly and accurately. 
3. Fund Transfers: Fund transfer services enable you to move money between your accounts and to third-party accounts, making transactions and payments more convenient. 
4. Loan Account Details: Obtain crucial information about your loan accounts, including the loan amount, instalment details, and due dates, facilitating effective loan management. 
5. Request Cheque books: This service simplifies the process of ordering new chequebooks, ensuring you have the necessary tools for financial transactions and payments. 
6. Term Deposit Account Information: Access comprehensive details about your term deposit accounts, including account specifics, interest rates, and maturity amounts, aiding in investment decisions. 
7. View Recent Transactions: This service provides information on the last five transactions in your account, helping you monitor and review your recent financial activity.

Federal Bank Internet Banking 

• FedNet Internet Banking: FedNet is Federal Bank's internet banking service, allowing customers to access and manage their bank accounts online. It provides a wide range of online banking features, including fund transfers, bill payments, account management, and more. For inquiries, assistance, or information related to FedNet Internet Banking, customers can contact the support team at fednetinfo@federalbank.co.in 
• Mobile Banking: Mobile banking is a service that enables customers to perform banking transactions and access account information using their mobile devices. It provides convenient access to banking services on the go. For questions or support related to mobile banking, customers can contact the bank at mobilesupport@federalbank.co.in 
• Launchpad - Startup Advisory Services: Launchpad is a specialized service provided by Federal Bank that offers advisory and support services for startups. It may include financial guidance, access to banking solutions, and support tailored to the needs of new and growing businesses. For inquiries or assistance with Launchpad and its startup advisory services, individuals can contact the bank at launchpad@federalbank.co.in  

Federal Bank ATM Helpline  

This helpline is dedicated to addressing queries and issues related to Federal Bank's ATMs. Customers can reach out for assistance with ATM-related matters, such as card issues, transactions, and ATM locations. For a quick response to ATM-related queries or issues, customers can contact the bank at atmcc@federalbank.co.in 

Federal Bank Grievances Redressal Process 

Step 1: Contact Customer Care or Bank Branch Manager or Register Complaint Online: If you encounter any deficiency in the service provided by Federal Bank, you have multiple options. You can call the 24-hour customer care number to register your complaint, get in touch with the Bank Branch Manager of the relevant branch, or conveniently register complaints online through the Federal Bank's website. Customer care executives and the Branch Manager will promptly respond and work to find a solution to your concern, while online registration offers an additional channel for reporting issues. 

Step 2: Contact Zonal Level Code Compliance Officer: If you don't receive a response within 10 days of registering your complaint with the branch, contact the Zonal Level Code Compliance Officer at the respective Zonal office. Your complaint should be recorded in the complaints registry there, and the Code Compliance Officer is expected to respond to you within 10 days of receiving the complaint. 

Step 3: Contact the Principal Code Compliance Officer: If you remain unsatisfied with the response from the Code Compliance Officer at the Zonal Office, address your complaint to the Principal Code Compliance Officer of the Bank. The contact details are as follows: The Chief Operating Officer, CEO’s Secretariat, Federal Towers, Bank Junction, Aluva, Kerala - 683 101. The Code Compliance Officer is expected to respond to your concern within 10 days of receipt of the complaint. 

Step 4: Contact Managing Director & CEO: If you still do not receive a satisfactory response to your complaint, write to the Managing Director & Chief Executive Officer of Federal Bank at the following address: The Managing Director & CEO, The Federal Bank Ltd, Corporate Office, Federal Towers, Aluva - 683 101. Expect a response from the Managing Director & Chief Executive Officer within 10 days of receipt of the complaint. 

Step 5: Contact the Banking Ombudsman: If your issue remains unresolved, you can approach the Banking Ombudsman as a final step. The contact details of the Banking Ombudsman are available at all bank branches. You can contact the Banking Ombudsman only if the complaint is not resolved at the Bank level within a month's time.

Federal Bank Fintech partner Customer care information 

The customer care details for our Fintech partners are intended to provide convenient and efficient support for customers, addressing a wide range of financial and service-related inquiries and concerns. They are as follows:  

1. Fi: To assist Fi customers, a dedicated customer care number is provided at 080-47485490. Additionally, customers can reach out to them via email at help@fi.care for any inquiries, concerns, or support they may require. 
2. IND Money: For IND Money customers, the primary mode of communication is through email. They can reach out to the support team at support@ind.money for assistance with their financial inquiries or concerns  
3. Jupiter Money: Customers of Jupiter Money can contact their customer care at 8655055086. For email communication, the address is support@jupiter.money. These contact details are designed to cater to the needs of Jupiter Money's customer base. 
4. OneCard: For OneCard customers, a toll-free customer care number is available at 1800 210 9111. They can also communicate via email at help@getonecard.app to receive prompt assistance and address their queries or issues. 
5. OneConsumer (One Score): Customers with queries or grievances related to OneConsumer (One Score) can reach out via email at grievances@onescore.app. This channel is designed to facilitate the resolution of customer concerns efficiently. 
6. . Paisabazaar: Customers using the services of Paisabazaar can reach their customer care at 1800 208 8877. For email communication, the address provided is care@paisabazaar.com. These contact details ensure that customers can access support related to financial services and products. 
7. Scapia: Scapia customers have the option to contact their customer care at +91-8048675100. Additionally, for grievance redressal, they can use the email address provided, grievance@scapia.cards. These contact details ensure that Scapia customers have access to support and complaint resolution services.

Things to remember  

1. Use Official Channels Only: Federal Bank advises customers to use only the official channels provided by the bank for communication and not rely on third-party sources. 
2. Beware of Similar Numbers: The Reserve Bank of India (RBI) has cautioned against using numbers that are similar to toll-free numbers, as fraudsters may use them to steal sensitive customer information like debit card PINs, CVVs, and OTPs. 
3. Do Not Share Confidential Data: Customers are strongly urged not to share any confidential data, including sensitive banking information, with anyone, including bank officials, to protect their personal and financial security.