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  • Important FAQS On Passport’s Postal Dispatch

    1. How is the passport dispatched?

    2. The authorities of a PSK (Passport Seva Kendra) dispatch an applicant’s passport by India Post via Speed Post to the mentioned address.

    3. What to do if an applicant receives someone else’s passport accidentally by post?

    4. The passport has to be surrendered immediately to the concerned RPO (Regional Passport Office).

    5. Can an applicant personally collect his/her passport from the office?

    6. An applicant can personally collect his or her passport from the respective RPO only if there is a genuine emergency. In such a case, the applicant should submit an application explaining the reason for such an urgency. The Regional Passport Officer will then verify and give the final decision.

    7. What to do if the passport hasn’t been received but the website says that it has been “dispatched or delivered?”

    8. In such cases, the Passport Seva Kendra (PSK) requests an applicant to check the passport’s delivery status via the Tracking Utility feature offered by India Post's Speed Post. Depending on the status, one can contact the nearest speed post center form confirmation of the consignment’s actual status.

      For some reasons, if the authorities of the Speed Post cannot locate the passport shipment or they probably have returned it, then contact the RPO for assistance.

    9. Should an applicant be personally present to receive the consignment from a postman?

    10. Though it is advised that the applicant be present to collect the parcel by himself or herself, during his or her absence, the consignment can be received by any of his or her family members.

    11. What to do if the authorities have sent the passport back to the RPO due to unavailability of the present address?

    12. If the passport is returned undelivered, then an applicant should contact the concerned RPO immediately. Further, an application has to be submitted so that the passport can be posted again. The application should be enclosed with a proof of the current address. Also, the Passport Office might also ask for a few additional proofs for the non-delivery reason provided by the India Post.

    13. What to do if an applicant’s current address has been changed but the passport is already under process with the old address?

    14. According to the rules, an applicant’s passport has to be dispatched only to the address that he or she mentions in the application form. However, if the address changes, unfortunately, he or she has to update the current address with a valid proof. Also, the applicant has to submit a requisition letter along with the supporting documents at the respective RPO. After verifying all the details, the Regional Passport Officer gives the final decision.

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