How to Register a Complaint with BESCOM Electricity Board

1. Power outage or frequent power cuts
2. Incorrect electricity bill amount
3. Meter not working or damaged
4. Wrong consumer details on the bill
5. Voltage fluctuation issues
6. New connection or load enhancement issues
7. Disconnection or reconnection complaints

How to Register a Complaint with BESCOM Online

Method 1: Register Complaint via BESCOM Official Website

Follow these steps to raise a complaint online:

• Visit the BESCOM official website
• Navigate to the Consumer Services / Complaint Registration section
• Enter your Consumer Number / RR Number
• Select the complaint category
• Provide a brief description of the issue
• Submit the complaint

After submission, you will receive a complaint reference number for tracking.

Method 2: Register Complaint via BESCOM Mobile App

BESCOM also offers a mobile app for easy complaint registration.

Steps:

• Download the BESCOM app from the Play Store or App Store
• Log in using your consumer details
• Go to the Register Complaint option
• Choose the issue type and submit the complaint

The app allows you to track complaint status in real time.

Register BESCOM Complaint via Toll-Free Helpline

If you prefer phone support, you can contact BESCOM’s customer care:

1. BESCOM Helpline Number: 1912
2. Alternative Number: 080-22238888

Provide your consumer number and explain the issue to the support executive. They will register the complaint on your behalf.

How to Register BESCOM Complaint via SMS

For certain power-related issues, BESCOM allows complaint registration through SMS.

Format: BESCOM <Your Consumer Number> <Issue Code>

Send the SMS to the official BESCOM service number (as applicable in your area).

How to Track BESCOM Complaint Status

Once the complaint is registered, you can track it using:

1. BESCOM website (using complaint number)
2. BESCOM mobile app
3. Customer care helpline

Tracking helps you stay updated on the resolution progress.

Average Time Taken to Resolve BESCOM Complaints

Timelines may vary based on location and issue severity.

Tips for Faster Complaint Resolution

1. Always keep your consumer/RR number handy
2. Provide clear and accurate issue details
3. Use the official app or website for quicker response
4. Note down the complaint reference number
5. Follow up if the issue is not resolved within the expected time